210 Customer Support Representatives jobs in Surat
Call Center Manager
Surat, Gujarat
DISHHA STAFFING SERVICES PVT LTD
Posted 1 day ago
Job Viewed
Job Description
Position: Call Center Head Retail Pharmacy
Location: Surat, Gujarat
Experience: 815 Years (preferably in healthcare or retail pharmacy call centers)
Role Overview:
The Call Center Head will lead and manage the retail pharmacy call center operations in Surat, ensuring world-class customer service, efficient handling of inquiries, prescription support, and operational excellence. This role requires strong leadership, strategic planning, and performance management to maximize customer satisfaction and support business growth.
Key Responsibilities:
- Lead the overall day-to-day operation of the retail pharmacy call center to ensure timely and accurate customer support and service delivery.
- Develop and implement strategies to improve call center efficiency, reduce wait times, and enhance customer experience.
- Manage team recruitment, training, coaching, and performance evaluations to develop a highly skilled and motivated call center staff.
- Oversee call volume management, scheduling, and resource planning to meet business demands.
- Monitor key performance indicators (KPIs) such as call resolution rates, customer satisfaction scores, average handling time, and call abandonment rates.
- Collaborate with pharmacy operations, marketing, IT, and sales teams to align call center processes with business goals.
- Handle escalated customer complaints and complex inquiries with professionalism and timely resolution.
- Analyze call center data and prepare reports for senior management to drive continuous improvement.
- Ensure compliance with regulatory requirements related to healthcare and patient data confidentiality.
- Manage budget and cost control for call center operations.
Qualifications & Skills:
- Bachelors degree or higher; specialization in healthcare management, business administration, or related field is a plus.
- 815 years of experience in managing call center operations, preferably in retail pharmacy, healthcare, or related sectors.
- Proven leadership skills with the ability to motivate, guide, and develop large teams.
- Strong knowledge of call center technologies, CRM systems, and telephony platforms.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work under pressure in a high-volume environment.
- Familiarity with healthcare regulations and pharmacy operational processes is advantageous.
- Proficiency in MS Office Suite and call center analytics tools.
Key Attributes:
- Results-oriented leader with a customer-first approach.
- Strong analytical and strategic thinking abilities.
- Effective decision-maker with a proactive problem-solving mindset.
- Ability to foster a collaborative and high-performance team culture.
This advertiser has chosen not to accept applicants from your region.
0
Looking For Call Center Executive
Surat, Gujarat
votiko solution pvt ltd
Posted today
Job Viewed
Job Description
Unlock Endless Opportunities: Votiko Solutions Encourages You to Propel Your Career Forward! Realize your potential with Votiko Solutions Private Limited as we unveil thrilling positions for Call Center Executives in our dynamic international BPO framework. Position: Call Center Executives Company: Votiko Solutions Private Limited Type: International BPO Your Adventure Awaits: 1. Lead telemarketing projects: lead generation, appointment setting, surveys, and verification.2. Handle inbound and outbound calls, serving both B2B and B2C clients. 3. Deliver exceptional customer experiences through calls, emails, and live chat. 4. Stand out as a self-motivated achiever, surpassing performance benchmarks. Your Qualifications: 1. Shine with at least 3 years of experience in an international call center setting. 2. Proficient in English, with outstanding communication abilities. 3. Age is just a number - candidates must be under 40 years. 4. A track record of success in telemarketing and customer service. 5. Equipped with a laptop and a reliable broadband connection for effective remote work.Why Choose Votiko as Your Next Destination: Competitive salary: 20,000 to 40,000/month + campaign-specific incentives. Enjoy the freedom of working from home. A culture that promotes satisfaction, growth, and personal fulfillment. Votiko Solutions - Spark Your Passion, Illuminate Your Career! Ready to Make a Move? Reach Out to Us: Call or send your resume to Begin a journey where each call is an adventure, and every interaction leads to a brighter, more rewarding career. Join Votiko Solutions, where limits are broken, and careers are set ablaze!
Experience
1 - 5 Years
No. of Openings
10
Education
Higher Secondary
Role
Call Center Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office
Face interview location
udhana darwaja surat gujarat
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Manager - Technical Support
395001 Surat, Gujarat
₹65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for an experienced Customer Service Manager to lead their technical support team in Surat, Gujarat, IN . This role is pivotal in ensuring exceptional customer experiences and efficient resolution of technical issues for their product users. You will be responsible for managing a team of customer support representatives, developing training programs, setting performance standards, and implementing strategies to enhance customer satisfaction and loyalty. The ideal candidate possesses strong leadership skills, a deep understanding of customer service principles, and a solid background in technical support operations. You will analyze customer feedback and support metrics to identify areas for improvement, implement best practices, and ensure adherence to service level agreements (SLAs). Collaboration with product development and engineering teams is key to addressing recurring issues and improving product usability. This position involves a hybrid work model, requiring your presence in the office in Surat, Gujarat, IN for team management and operational oversight, with flexibility for remote work when appropriate. We seek a proactive individual who can motivate their team, drive performance, and create a customer-centric culture. The ability to handle escalated customer issues with professionalism and efficiency is crucial. If you are passionate about customer service, adept at managing technical support operations, and ready to lead a dedicated team in Surat, Gujarat, IN , we encourage you to apply.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and mentor the customer service and technical support team.
- Develop and implement customer service policies and procedures.
- Ensure timely and effective resolution of customer technical issues.
- Monitor customer service performance metrics and KPIs.
- Train and coach support staff on product knowledge and service skills.
- Handle escalated customer complaints and complex issues.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with product and engineering teams on issue resolution.
- Implement strategies to enhance customer satisfaction and retention.
- Prepare reports on customer service performance and team activities.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service management, with a focus on technical support.
- Proven experience in leading and motivating a customer service team.
- Strong understanding of customer service best practices and KPIs.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to handle customer escalations and difficult situations effectively.
- Experience with CRM software and customer support tools.
- Proficiency in analyzing customer service data.
- Experience with hybrid work environments.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service
Surat, Gujarat
TATA Capital
Posted 1 day ago
Job Viewed
Job Description
10367
Achieving business targets as laid down by acquiring new client relationships and maintaining them.
Graduate in any discipline
- Identify target areas for prospective business
- Pre-screen customer segments as per the organization norms
- Ensure the number of log in along with disbursement
- Ensure high customer satisfaction level by proactively understanding customer needs and cross
- sell multiple products as per the requirements
- Execute sales promotion activities to build customer interest in the TCFSL brand
- Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
- Ensure vendor empanelment and develop relationships with new vendors.
- Develop strong distribution channels
- Ensure compliance to all Audit / RBI regulations.
Achieving business targets as laid down by acquiring new client relationships and maintaining them.
Graduate in any discipline
- Identify target areas for prospective business
- Pre-screen customer segments as per the organization norms
- Ensure the number of log in along with disbursement
- Ensure high customer satisfaction level by proactively understanding customer needs and cross
- sell multiple products as per the requirements
- Execute sales promotion activities to build customer interest in the TCFSL brand
- Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
- Ensure vendor empanelment and develop relationships with new vendors.
- Develop strong distribution channels
- Ensure compliance to all Audit / RBI regulations.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Lead
395001 Surat, Gujarat
₹55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic e-commerce company, is seeking a highly motivated and experienced Customer Service Lead to spearhead their support operations. This role can be fully remote, offering flexibility and the opportunity to manage a team dedicated to providing exceptional customer experiences. You will be responsible for leading the customer service team, optimizing support processes, and ensuring high levels of customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer service representatives to deliver outstanding support.
- Develop and implement customer service policies and procedures to ensure efficiency and consistency.
- Monitor customer service performance metrics and identify areas for improvement.
- Handle escalated customer issues and complaints, resolving them promptly and effectively.
- Collaborate with other departments (e.g., Sales, Marketing, Logistics) to address customer needs and improve the overall customer journey.
- Analyze customer feedback and trends to provide insights to management for service enhancements.
- Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
- Develop and maintain training materials for new and existing customer service staff.
- Manage customer service channels, including email, phone, and chat support.
- Champion a customer-centric culture within the team and the organization.
- Stay updated on industry best practices and new technologies in customer support.
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in managing and motivating a customer service team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service best practices and principles.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to analyze data and provide actionable insights.
- Strong organizational and time management skills.
- Proficiency in relevant software applications.
- Ability to work effectively in a remote team environment.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Executive
Surat, Gujarat
GETSETFIT
Posted today
Job Viewed
Job Description
We’re Hiring: Community Support Executive @ GetSetFit
At GetSetFit , we’re not just a fitness company — we’re a tribe that sweats, vibes, and grows stronger together.
We’re looking for a Community Support Executive — the friend every member wishes they had on their fitness journey.
What you’ll do:
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