155 Customer Support Representatives jobs in Surat

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our software and hardware products.
• Provide clear and concise instructions and guidance to customers.
• Escalate complex issues to higher-level support teams when necessary.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Educate customers on product features, troubleshooting steps, and best practices.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Contribute to the creation and maintenance of our knowledge base and FAQ sections.
• Achieve and maintain customer satisfaction targets.
• Proactively identify opportunities to improve the customer support process.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, technical support, or a similar role.
• Strong understanding of common software and hardware troubleshooting techniques.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Adept at learning new technologies and software quickly.
• Experience in the **Surat, Gujarat** region is an advantage but not required for this remote role.
• Ability to work flexible hours, including weekends and holidays, as needed.

• Lead and manage the customer service and technical support team.
• Oversee daily support operations and ensure SLA compliance.
• Handle and resolve escalated customer inquiries and technical issues.
• Develop and improve support processes and documentation.
• Train, coach, and mentor support agents.
• Analyze support metrics and customer feedback for continuous improvement.
• Collaborate with internal teams to address customer needs and product issues.
• Ensure a high level of customer satisfaction.
• Maintain up-to-date knowledge of products and services.
• Act as a primary point of contact for complex support cases.

• Minimum 4 years of experience in customer service and technical support.
• Minimum 1-2 years of experience in a lead or supervisory role.
• Strong technical aptitude and troubleshooting skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency with CRM and helpdesk software.
• Ability to manage and motivate a team.
• Strong understanding of customer service principles.
• Experience in remote team management is a plus.
• Bachelor's degree or equivalent experience.

• Respond to customer inquiries via phone, email, and chat regarding technical issues.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide customers through step-by-step solutions and provide clear instructions.
• Escalate unresolved issues to appropriate technical teams, ensuring proper documentation.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify and report recurring technical issues to aid in product improvement.
• Provide feedback to management on customer needs and product performance.
• Assist in creating and updating knowledge base articles and FAQs.
• Educate customers on product features and best practices.
• Ensure customer satisfaction by resolving issues promptly and professionally.

• High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in customer service, with a focus on technical support.
• Strong understanding of common operating systems (Windows, macOS) and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Exceptional verbal and written communication skills.
• Patience and a customer-centric attitude.
• Ability to explain technical concepts to non-technical users.
• Familiarity with CRM software and ticketing systems.
• Ability to work independently and as part of a team.
• Flexibility to work different shifts if required.

About Us:

We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support.

Role Overview:

As a Customer Support Representative, you will be the first point of contact for customers, assisting them with queries via email and live chat. This role is ideal for freshers who are looking to gain hands-on experience in customer service while working in a fast-paced, supportive environment.

Key Responsibilities:

* Assist customers by responding to queries through email and live chat

* Provide accurate information and ensure a positive customer experience

* Collaborate with the support team to achieve key performance goals

* Learn and adapt quickly to processes, tools, and customer needs

What We’re Looking For:

* Excellent written English with clear and professional communication

* Strong willingness to learn and build a career in customer support

* Availability to work **night shifts (part-time, remote)**

* Positive attitude, problem-solving mindset, and team spirit

What We Offer:

* Fully remote, part-time role

* On-the-job training and support to help you succeed

* Exposure to the SaaS industry and growth opportunities in a startup environment

If you’re ready to kick-start your career in customer support and are passionate about helping customers, we’d love to hear from you!

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote