267 Customer Support Roles jobs in Jaipur
Client Support Specialist
Jaipur, Rajasthan
Scry AI
Posted 1 day ago
Job Viewed
Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
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Customer Service Lead - Technical Support
302001 Jaipur, Rajasthan
₹50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Customer Service Lead with a strong background in technical support to oversee operations in **Jaipur, Rajasthan, IN**. This role is pivotal in ensuring our customers receive exceptional support for our products and services, while also leading and mentoring a team of customer service representatives. The ideal candidate will possess excellent communication skills, a deep understanding of technical troubleshooting, and the ability to manage team performance effectively.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer service representatives providing technical support.
- Monitor team performance, provide coaching, and conduct performance reviews to ensure high-quality service delivery.
- Handle escalated customer inquiries and complex technical issues that cannot be resolved by junior representatives.
- Develop and implement standard operating procedures (SOPs) for technical support and customer service.
- Ensure timely and accurate resolution of customer issues, aiming for high levels of customer satisfaction.
- Track key customer service metrics (e.g., response time, resolution rate, customer satisfaction scores) and report on team performance.
- Collaborate with other departments, such as product development and engineering, to provide feedback on product issues and improvements.
- Maintain a comprehensive knowledge base of products, services, and common technical issues.
- Identify training needs for the customer service team and develop relevant training programs.
- Contribute to the continuous improvement of customer service processes and tools.
- Manage scheduling and staffing for the customer service department to ensure adequate coverage.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 1 year in a supervisory or leadership role.
- Proven experience in troubleshooting technical issues related to software, hardware, or IT services.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage a team effectively.
- Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
- Strong problem-solving and analytical skills.
- Ability to remain calm and professional under pressure.
- Familiarity with ITIL or other service management frameworks is a plus.
- This role is hybrid, requiring the Lead to be present in the Jaipur, Rajasthan, IN office for at least three days a week to oversee team operations directly, with two days available for remote work.
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1
Technical Support Lead - Customer Service
302001 Jaipur, Rajasthan
₹600000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Technical Support Lead to manage their Customer Service & Helpdesk operations based in **Jaipur, Rajasthan, IN**. This hybrid role allows for a mix of in-office presence for team leadership and training, and remote work for individual case management and reporting. The ideal candidate will possess strong technical acumen, excellent customer service skills, and the ability to guide and motivate a support team.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of technical support representatives.
- Oversee the daily operations of the customer support helpdesk, ensuring efficient ticket resolution.
- Handle escalated customer technical issues and provide advanced troubleshooting.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Monitor customer satisfaction levels and implement strategies for improvement.
- Analyze support trends to identify recurring issues and provide feedback to product development teams.
- Ensure adherence to service level agreements (SLAs) and performance metrics.
- Manage support queues and allocate resources effectively to meet demand.
- Contribute to the development and refinement of support processes and tools.
- Act as a point of contact for complex technical inquiries and customer escalations.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support or customer service, with at least 1 year in a leadership or supervisory role.
- Strong understanding of common operating systems, software applications, and hardware.
- Excellent problem-solving and diagnostic skills.
- Superior communication and interpersonal skills, with a customer-centric approach.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to manage and motivate a team effectively.
- Proficiency in documenting technical procedures and customer interactions.
- Adaptability to a hybrid work environment and commitment to delivering exceptional support.
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2
Technical Support Specialist - Customer Service
302001 Jaipur, Rajasthan
₹30000 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their growing team in **Jaipur, Rajasthan, IN**. This role is essential for ensuring our clients receive exceptional support for their technical inquiries and issues. The ideal candidate will be proficient in troubleshooting software and hardware problems, guiding users through step-by-step solutions, and providing a positive customer experience. Responsibilities include responding to customer support tickets via email, phone, and chat, diagnosing and resolving technical issues efficiently, escalating complex problems to senior support staff when necessary, and maintaining accurate records of customer interactions and resolutions. You will also be responsible for contributing to the knowledge base by documenting common issues and solutions. A strong aptitude for learning new technologies and software applications quickly is paramount. The ability to communicate technical information clearly and concisely to both technical and non-technical audiences is critical. This position requires a patient, empathetic, and highly organized individual who thrives in a fast-paced environment. Excellent communication and interpersonal skills are a must, along with a proven ability to manage multiple tasks simultaneously. The role is based in our **Jaipur, Rajasthan, IN** office, requiring your presence to provide hands-on support and engage with the team directly. We are committed to providing a supportive work environment where you can grow your technical support skills and career. Join us to make a tangible difference in customer satisfaction and contribute to the success of our client's products.
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3
Senior Customer Service Team Lead - Technical Support
302001 Jaipur, Rajasthan
₹70000 month
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service Team Lead to manage their remote technical support team. This role is crucial for ensuring exceptional customer experiences by providing efficient and effective technical assistance. The ideal candidate will have a strong background in customer service, technical troubleshooting, and team leadership, all within a fully remote operational framework.
Responsibilities:
Qualifications:
This role offers the flexibility of fully remote work and the chance to lead a high-performing team, contributing to customer success for our client, serving customers interacting with services linked to **Jaipur, Rajasthan, IN**.
Responsibilities:
- Lead, coach, and mentor a team of remote customer service representatives specializing in technical support.
- Monitor team performance, productivity, and quality of service, providing regular feedback and coaching.
- Ensure timely and accurate resolution of customer inquiries and technical issues through various channels (phone, email, chat, ticketing systems).
- Develop and implement strategies to improve customer satisfaction and retention.
- Handle escalated customer complaints and complex technical issues, providing timely and effective solutions.
- Train new team members on product knowledge, service protocols, and support tools.
- Maintain and update knowledge base articles and troubleshooting guides.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Collaborate with other departments (e.g., Product, Engineering) to resolve customer issues and provide feedback for product enhancement.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Manage team schedules and ensure adequate coverage for all support channels.
- Foster a positive and supportive team culture that encourages collaboration and high performance.
- Stay updated on product updates, industry trends, and best practices in customer support.
- Conduct regular team meetings to discuss performance, share updates, and address concerns.
- Implement quality assurance programs to monitor and evaluate customer interactions.
Qualifications:
- High school diploma or equivalent; a Bachelor's degree in a relevant field is a plus.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a team lead or supervisory role.
- Proven experience managing remote teams is essential.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, active listening, and interpersonal skills.
- Demonstrated leadership and coaching abilities.
- Proficiency in using CRM software, helpdesk ticketing systems, and remote support tools.
- Ability to de-escalate tense situations and resolve customer conflicts effectively.
- Strong organizational and time management skills.
- Commitment to providing exceptional customer service.
- Familiarity with performance metrics and quality assurance in a customer service environment.
This role offers the flexibility of fully remote work and the chance to lead a high-performing team, contributing to customer success for our client, serving customers interacting with services linked to **Jaipur, Rajasthan, IN**.
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4
Technical Support Lead
302012 Jaipur, Rajasthan
₹40000 month
WhatJobs
Posted 4 days ago
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Job Description
We are searching for a highly motivated and experienced Technical Support Lead to manage our customer service operations. This is a fully remote position, allowing you to provide exceptional support from the convenience of your home. As the Technical Support Lead, you will be responsible for overseeing the day-to-day operations of the support team, ensuring timely and effective resolution of customer inquiries and technical issues. Your key duties will include mentoring and guiding junior support staff, developing and implementing support procedures, and managing escalations. You will also be responsible for analyzing support ticket data to identify trends, common issues, and areas for service improvement. Developing and maintaining comprehensive knowledge base articles and troubleshooting guides will be a core part of your role. Excellent communication and interpersonal skills are crucial for interacting with customers and leading the support team effectively. You must possess strong problem-solving abilities and a customer-centric approach. A proven track record of at least 3 years in a technical support role, with at least 1 year in a lead or supervisory capacity, is required. Familiarity with CRM systems, ticketing platforms, and remote support tools is essential. We are looking for a proactive individual who can motivate a team, drive customer satisfaction, and contribute to the overall success of our support department. This role offers the flexibility of remote work, enabling you to make a significant impact on our customer experience while maintaining a healthy work-life balance. Your dedication to providing outstanding technical assistance will be highly valued.
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5
Technical support engineer
Jaipur, Rajasthan
AVI-SPL
Posted today
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Job Description
Job Summary:The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.Key ResponsibilitiesAdministrative Services:Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.Manage the associated service Outlook mailbox.Create and analyze performance and usage metrics.Open, update, and resolve service tickets related to AV and webcasting technologies.Monitor and update support queues for current and upcoming AV technologies and webcast incidents.Escalate complex issues to third-level support or manufacturer/vendor support teams.Participate in meetings regarding current and future AV and webcasting systems.Maintain and update training and troubleshooting documentation.Video Call and Webcast Support:Ensure video endpoints are online and operational.Manage incident response during active calls and webcasts.Prepare and support webcast events, including creating event webpages and conducting dry runs.Monitor live webcast events and troubleshoot issues as needed.Report viewer metrics during and after events.Trim, encode, and distribute recorded on-demand copies of webcast sessions.Coordinate technology scheduling to ensure successful meetings.Webcast Video on Demand Services:Create and manage streaming VOD directories for Ford users.Manage user groups and multimedia storage on Ford’s network.Troubleshoot issues related to uploaded VOD content.Assist users with training on new and existing video technologies.Provide streaming metrics and analytics for hosted videos.Commissioning Services:Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).Test endpoints and network devices.Review, verify, and backup configuration files to facilitate disaster recovery.Support the commissioning and decommissioning of conference rooms and AV devices.Conduct room testing, certification, and troubleshooting.Application Support:Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.Collaborate with Product Engineers to resolve application issues.Escalate critical issues to Level 3 engineering.Assist users with application usage and remote training.Manage support tickets within Ford’s ticketing system.Administer access requests and maintain support documentation.Qualifications:Proven experience in AV support, video conferencing, and webcast management.Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.Strong troubleshooting and customer service skills.Ability to manage multiple priorities in a fast-paced environment.Excellent communication skills, both written and verbal.Experience with ticketing systems and documentation management.Preferred Skills:Knowledge of webcast and streaming platforms.Experience with AV commissioning and room setup.Ability to train end-users on AV technologies.
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6
Technical Support Technician
Jaipur, Rajasthan
Rightpoint
Posted today
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Job Description
Description
At Rightpoint, we drive growth by delivering experiences that transform how people, technology, and businesses interact. We believe that the organizations and brands that will succeed in the next decade will be those that deliver a complete experience - for customers, for employees, for stakeholders. Orchestrating people, the products and the platforms that they use will require new perspectives, new ways of working, and new approaches.Here at Rightpoint, we have been at the forefront of driving change through experience for over 15 years. We have the insight and expertise to see the big picture, and the talent and technology to deliver exceptional outcomes.Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint teamResponsibilities: · Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams
· Provide prompt and accurate feedback to customers
· Refer to internal database or external resources to provide accurate tech solutions
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with users to ensure their IT systems are fully functional after troubleshooting
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals
· Maintain jovial relationships with clients
· Taking ownership of customer issues reported and seeing problems through to resolution.
· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
· Manage 24/5 Support in Rotational Shifts.
Requirements and skills
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
· Hands-on experience with Windows/Linux/Mac OS environments.
· Hands-on (Basic/Fundamental) experience in Cloud (Azure/AWS) and additional certification is plus.
· Knowledge of Endpoint management systems (Any)
· Good understanding of computer systems, mobile devices and other tech products.
· Ability to diagnose and troubleshoot basic technical issues.
· Familiarity with remote desktop applications and Ticketing software/tools (eg. Salesforce,Jira).
· Excellent problem-solving and communication skills.
· Ability to provide step-by-step technical help, both written and verbal.
· BS degree in Information Technology, Computer Science or relevant field.
· Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
· Attention to detail and good problem-solving skills.
· Excellent interpersonal skills.
· Good written and verbal communication.Benefits and Perks at Rightpoint
30 Paid leaves
Public Holidays
Casual and open office environment
Flexible Work Schedule
Family medical insurance
Accidental Insurance
Life Insurance
Gratuity
Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
Continuous Training, Certifications, and Learning Opportunities
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