269 Customer Support Roles jobs in Jaipur
Client Support Specialist
Jaipur, Rajasthan
Scry AI
Posted 4 days ago
Job Viewed
Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
Tip for candidates
If this role interests you, then follow our page to stay updated on similar future job openings and insights.
This advertiser has chosen not to accept applicants from your region.
0
Senior Customer Service & Technical Support Specialist - Remote
302001 Jaipur, Rajasthan
₹50000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Service & Technical Support Specialist to provide exceptional support to their valued customers. This is a fully remote role, allowing you to leverage your problem-solving skills and dedication to customer satisfaction from the comfort of your home. You will be the primary point of contact for customers encountering technical issues with our client's products or services, guiding them through troubleshooting steps, resolving complex queries, and ensuring a positive and seamless support experience. The ideal candidate possesses outstanding communication abilities, a deep technical aptitude, and a passion for helping others.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert-level technical support and customer service to clients via phone, email, and chat.
- Troubleshoot, diagnose, and resolve a wide range of technical issues related to software, hardware, and platform functionalities.
- Guide customers through product setup, installation, and usage, ensuring they achieve optimal results.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
- Identify recurring technical issues and escalate them to the appropriate development or engineering teams with detailed problem descriptions.
- Contribute to the creation and maintenance of a comprehensive knowledge base, FAQs, and troubleshooting guides.
- Proactively identify opportunities to improve the customer support process and enhance the customer experience.
- Assist with customer onboarding and provide training on product features and functionalities.
- Collaborate with cross-functional teams, including sales and product development, to address customer needs and feedback.
- Maintain a high level of customer satisfaction through efficient and empathetic problem-solving.
- Stay up-to-date with product updates, new features, and technical specifications.
- Handle customer escalations and complex inquiries with professionalism and efficiency.
- Contribute to team goals and objectives by meeting and exceeding performance metrics.
- Mentor junior support team members and provide guidance on best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- 3-5 years of experience in customer service and technical support roles, preferably in a remote capacity.
- Proven ability to troubleshoot and resolve technical issues effectively across various platforms.
- Excellent understanding of common operating systems (Windows, macOS) and software applications.
- Strong knowledge of networking concepts and internet connectivity troubleshooting is a plus.
- Exceptional communication, active listening, and interpersonal skills.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- A customer-centric mindset and a genuine desire to help others.
- Flexibility to work various shifts as needed to cover customer support hours.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Lead
302001 Jaipur, Rajasthan
₹55000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a skilled and experienced Technical Support Lead to spearhead their customer service operations based in Jaipur, Rajasthan, IN . This is a fully remote position, offering flexibility and the opportunity to work from anywhere within India. The ideal candidate will have a proven track record in managing technical support teams, resolving complex customer issues, and implementing efficient support strategies. You will be responsible for ensuring exceptional customer satisfaction through timely and effective technical assistance.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, fostering a positive and productive work environment.
- Develop and implement technical support policies, procedures, and best practices to enhance service quality and efficiency.
- Handle escalated customer issues, providing expert troubleshooting and resolution for technical problems.
- Monitor support queues, ensuring timely response and resolution of customer inquiries across various channels (phone, email, chat).
- Analyze support trends and customer feedback to identify areas for improvement in products and services.
- Create and maintain a comprehensive knowledge base of technical solutions and troubleshooting guides.
- Train new support staff on product knowledge, support tools, and customer service protocols.
- Collaborate with engineering and product teams to relay customer feedback and contribute to product development.
- Track key performance indicators (KPIs) for the support team, such as response time, resolution time, and customer satisfaction scores.
- Ensure all support activities comply with company standards and service level agreements (SLAs).
- Proactively identify potential issues and implement preventative measures.
- Stay up-to-date with the latest technologies and industry trends relevant to the company's products.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 4 years of experience in a technical support role, with a minimum of 1 year in a team lead or supervisory capacity.
- Demonstrated ability to troubleshoot and resolve complex technical issues across various hardware and software platforms.
- Excellent communication, problem-solving, and customer service skills.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
- Ability to work independently and manage a remote team effectively.
- Strong understanding of ITIL best practices is a plus.
- Proficiency in English is mandatory for this remote role.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Technician
Jaipur, Rajasthan
Rightpoint
Posted today
Job Viewed
Job Description
Description
At Rightpoint, we drive growth by delivering experiences that transform how people, technology, and businesses interact. We believe that the organizations and brands that will succeed in the next decade will be those that deliver a complete experience - for customers, for employees, for stakeholders. Orchestrating people, the products and the platforms that they use will require new perspectives, new ways of working, and new approaches.Here at Rightpoint, we have been at the forefront of driving change through experience for over 15 years. We have the insight and expertise to see the big picture, and the talent and technology to deliver exceptional outcomes.Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint teamResponsibilities: · Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams
· Provide prompt and accurate feedback to customers
· Refer to internal database or external resources to provide accurate tech solutions
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with users to ensure their IT systems are fully functional after troubleshooting
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals
· Maintain jovial relationships with clients
· Taking ownership of customer issues reported and seeing problems through to resolution.
· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
· Manage 24/5 Support in Rotational Shifts.
Requirements and skills
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
· Hands-on experience with Windows/Linux/Mac OS environments.
· Hands-on (Basic/Fundamental) experience in Cloud (Azure/AWS) and additional certification is plus.
· Knowledge of Endpoint management systems (Any)
· Good understanding of computer systems, mobile devices and other tech products.
· Ability to diagnose and troubleshoot basic technical issues.
· Familiarity with remote desktop applications and Ticketing software/tools (eg. Salesforce,Jira).
· Excellent problem-solving and communication skills.
· Ability to provide step-by-step technical help, both written and verbal.
· BS degree in Information Technology, Computer Science or relevant field.
· Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
· Attention to detail and good problem-solving skills.
· Excellent interpersonal skills.
· Good written and verbal communication.Benefits and Perks at Rightpoint
30 Paid leaves
Public Holidays
Casual and open office environment
Flexible Work Schedule
Family medical insurance
Accidental Insurance
Life Insurance
Gratuity
Regular Cultural & Social Events including Diwali Party, Team Parties, Team outings, etc.
Continuous Training, Certifications, and Learning Opportunities
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Customer support roles Jobs in Jaipur !
3