103 Customer Support Specialist jobs in Prayagraj

We’re excited to share that Aplos, Raisely, and Keela have come together to form one unified company, Velora , with a shared mission: to help nonprofit organizations thrive. While we continue to offer the products you know and love, we now operate as one team, dedicated to making nonprofit work easier, more impactful, and more sustainable.

Together, our combined expertise spans fundraising, donor management, financial tracking, and communications—offering a powerful suite of tools designed to reduce complexity so nonprofits can focus on what matters most: making a difference.

We’re one company with 3 products all servicing customers in the impact space. Working at Velora means that you have the opportunity to build one or across all our products.

We have a combination of merged teams and also teams dedicated to one specific product and you can find details about the work through our job descriptions under the “about the role” section.

Location: Australia

Raisely is an all-in-one fundraising platform built to help nonprofits and charities launch impactful digital campaigns without needing technical skills. With tools for creating branded donation pages, managing supporters, and tracking campaign performance, Raisely makes it easy to run peer-to-peer fundraising, recurring giving programs, and donation appeals.

Trusted by over 2,000 organizations worldwide, Raisely has helped raise more than $500 million AUD. As a certified B Corporation, it operates on a mission-driven model—offering its core platform for free and sustaining itself through optional contributions. Raisely is designed for scalability and impact, enabling teams to fundraise confidently and focus on what matters most: their mission.

Raisely helps nonprofits across the world bring their fundraising ideas to life. We’re a purpose-driven remote team, spread across 7 countries and 17 cities. Raisely’s Customer Success Specialists  are our phenomenal front-line support team for our customers. They are product experts who understand best-practice fundraising, and how to bring a campaign to life on our platform.

You’ll be responsible for working closely with customers over our email support channels. On any single day you will be helping a charity set up a campaign, troubleshooting an issue you’ve found, tweaking the design of a page using CSS, or helping write clear and helpful documentation for our customers to find and use.

Beyond the day-to-day, you’ll play a pivotal role in improving Raisely. You’ll regularly bring customer feedback into our product roadmap, and partner with our engineering team as new features are built. You’ll have opportunities to share your expertise on webinars, our blog, and in best-practice guides and videos, as well as have opportunities to work with the rest of the team on our quarterly goals.

We’re on a mission to create the world’s first unified cloud platform for nonprofits. We empower nonprofits to connect with supporters, build impactful fundraising campaigns, and drive contributions to meaningful causes.

We’re a remote, mission-driven team spanning the globe, passionate about empowering nonprofits to amplify their impact. We value curiosity, collaboration, and creativity, leaving egos at the door while working toward innovative solutions for world-changing customers.

Hours This role is full-time and is a permanent role. You’ll be expected to do 5 days/38hrs a week while you’re getting up to speed.

We are looking to hire someone living and able to work in Australia, preferably based in Eastern Australia (UTC +10 or nearby). This is a fully remote role.

Here are some things that you might tackle in your first few months. Importantly, we’ll be here to support you along the way.

• Reply to questions in our support queue and expertly guide customers as they create their fundraising campaigns.
• After your first three months, there will be an opportunity to take 1:1 calls with our customers who book through an initiative called Expert Chats.
• Complete full reviews of campaigns before they go live, spotting little errors and opportunities to improve.
• Take part in company-wide All-Hands, huddles, retreats and team bonding activities, like Exploding Kittens tournaments, Friday trivia or Dutch cookie-making zooms with our friends at Keela and Aplos.
• Workshop new features with your peers, analyzing customer feedback and presenting it clearly in a feature pitch.
• Enjoy biweekly virtual coffees with your teammates around the world.
• Help craft helpful and easy-to-follow documentation to guide users on Raisely.
• Solve issues reported by our users, log bugs, and follow up with the engineering team to fix them quickly, as well as test beta versions of new features to spot potential issues and ensure our users have a smooth experience.
• Brainstorm with the team to find ways to make the Raisely customer experience even more amazing.

Requirements

• You’re technical & product-minded for our customers
• You have basic web coding knowledge (HTML & CSS), some experience in debugging API, integration & webhook issues, analytical skills, and the ability to navigate product processes, advocate for improvements, and collaborate with engineering and product teams.
• You're an empathetic communicator
• You have strong communication skills, empathy, and problem-solving abilities and can handle a high volume of support tickets while maintaining quality and customer satisfaction. You will inject your unique personality into your words within the support queue and you’ll spend every day speaking to passionate people, helping them create campaigns with a substantial impact in the world. For many of our customers, it’s their first time doing something like this. You’ll lean on your empathy to understand their goals, and support them in a way that will work for their unique situation.
• You thrive on solving problems
• Anyone on our Customer Success team will tell you that no day is the same. You’ve got to love understanding a problem and digging into it independently. Digital products come naturally to you, and you love playing around with something and getting it to work by yourself.
• You care about making a difference
• Yeah, we’re all here because we want to make the world better (and by that we mean a carbon-neutral utopia with world peace and just laws, where all people are treated the same with equal opportunity to thrive). So you’ve got to want that too! Bonus points if you know a little bit about the fundraising world.

Benefits

• Salary – Pay range depends on location and is $0,000 - 70,000 AUD + Super. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location.
• ️ Remote work & leave – We’re a remote-first company. Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave.
•  Work remotely  – We’re a remote-first company - you have the flexibility to work at home or around different areas within Australia. You’re able to enjoy the ability to “work-cation” as well in other countries.

About the company:Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.We build smart baby products.Our first product is a smart crib for babies from 0 to 24 months of age.Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom!We are all about sensing, learning and impacting the outcome for the baby and parents.See how it works. We are working to reimagine the baby nursery to make it smart, intuitive and delightful. We’re passionate about our people, our customers, our values, and our culture!Position Summary:Building & strengthening customer relationshipsListen, empathize and help customers achieve their goalsManage incoming chats and emails and handle appropriate follow-up chats and emailsAddress, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfactionHave a comprehensive knowledge of the company’s business model in order to answer all customer related inquiriesDemonstrating the value of Cradlewise to our customers every day by providing amazing customer supportYou’ll Be Improving & Responsible To–Resolving, and recording any customer issues that arise pertaining to business growth, billing, and general account satisfactionDemonstrate the value of Cradlewise to our customers every day by providing amazing customer supportYour Experience Across The Years in the Roles You’ve PlayedBachelor’s degree preferredMad multi-tasking skillsExceptional English communication skills, especially writtenA positive, polite, confident, sincere and friendly dispositionThe ability to solve problems & to think quickly on your feetThe ability to stay calm, cool and collected during stressful customer interactionsFlexibility – we’re growing and evolving, and you’ll need to come along for the rideAn eye for detailKnowledge of CRM is a plus2+ years of experienceAcademic qualificationsBachelor’s degree in English, Journalism or related field.What We Offer:Competitive salaryFast professional growth: significant responsibility for your project.Opportunity to apply in practice and rapidly grow your knowledge.Competitive salary and additional benefits which will grow with the company.Quick Facts :INDUSTRY : Baby Tech - The Infant and childcare market is $136 B every year.TYPE : Privately held, VC backedFOUNDED : 2019FUNDING : $8 MLEAD INVESTORS : CRV and FootworkLOCATION : Remote. Preference to SF/Bay Area. Would like to meet occasionally for brainstorming and strategy sessions.Follow us on.Sounds like a good fit for you? :Are you excited to work collaboratively with design, product, and engineering?Do you thrive in fast-paced, unstructured environments that require you to wear many hats and think on your feet?Are you an independent thinker, a fast learner, and you're hungry to be a part of a high-performing team?Come join us!Say ? :

About the company:

Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.

We build smart baby products.

Our first product is a smart crib for babies from 0 to 24 months of age.

Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom!

We are all about sensing, learning and impacting the outcome for the baby and parents.

See how it works.

We are working to reimagine the baby nursery to make it smart, intuitive and delightful. We’re passionate about our people, our customers, our values, and our culture!

Position Summary:

• Building & strengthening customer relationships
• Listen, empathize and help customers achieve their goals
• Manage incoming chats and emails and handle appropriate follow-up chats and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
• Demonstrating the value of Cradlewise to our customers every day by providing amazing customer support

You’ll Be Improving & Responsible To–

• Resolving, and recording any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support

Your Experience Across The Years in the Roles You’ve Played

• Bachelor’s degree preferred
• Mad multi-tasking skills
• Exceptional English communication skills, especially written
• A positive, polite, confident, sincere and friendly disposition
• The ability to solve problems & to think quickly on your feet
• The ability to stay calm, cool and collected during stressful customer interactions
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
• An eye for detail
• Knowledge of CRM is a plus
• 2+ years of experience

Academic qualifications

• Bachelor’s degree in English, Journalism or related field.

What We Offer:

• Competitive salary
• Fast professional growth: significant responsibility for your project.
• Opportunity to apply in practice and rapidly grow your knowledge.
• Competitive salary and additional benefits which will grow with the company.

Quick Facts :

INDUSTRY : Baby Tech - The Infant and childcare market is $136B every year .

TYPE : Privately held, VC backed

FOUNDED : 2019

FUNDING : $8M

LEAD INVESTORS : CRV and Footwork

LOCATION : Remote. Preference to SF/Bay Area. Would like to meet occasionally for brainstorming and strategy sessions.

Follow us on .

Sounds like a good fit for you? :

Are you excited to work collaboratively with design, product, and engineering?

Do you thrive in fast-paced, unstructured environments that require you to wear many hats and think on your feet?

Are you an independent thinker, a fast learner, and you're hungry to be a part of a high-performing team?

Come join us!

Say :

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels including phone, email, and live chat.

Key Responsibilities:

* Respond promptly and professionally to customer inquiries via phone, email, and chat.Identify and resolve customer issues efficiently while maintaining a positive attitude.

Provide accurate, valid, and complete information by using the right tools and resources.

Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.

Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.

Escalate unresolved issues to the appropriate departments as necessary.

Follow communication procedures, guidelines, and policies.

Contribute to team goals and meet or exceed personal targets for sale(telecalling & watsapp marketing) and watsapp marketing for customer satisfaction and issue resolution.

Requirements:

Proven customer support or client service experience is preferred.

Excellent communication and interpersonal skills.

Ability to multi-task, prioritize, and manage time effectively.

Strong problem-solving skills and attention to detail.

High school diploma or equivalent; a college degree is a plus.

Key Responsibilities:

• Sales & Revenue:
• Achieve monthly and quarterly sales targets for Passure and PPD tooling.
• Generate and qualify leads through industry networking, referrals, and digital outreach.
• Follow up with customers for pending payments and ensure timely collections.
• Customer Engagement:
• Conduct product presentations and technical demonstrations to showcase tooling capabilities.
• Promote new and existing products through exhibitions, webinars, and client visits.
• Negotiate pricing, delivery terms, and contracts with customers to close deals effectively.
• Technical Consultation:
• Understand customer requirements in detail and provide tailored tooling solutions.
• Liaise with design and production teams to ensure feasibility and customization.
• Provide post-sales technical support and address performance-related queries.
• Reporting & Coordination:
• Maintain accurate records of sales activities, customer interactions, and forecasts.
• Collaborate with logistics, finance, and service teams to ensure smooth order execution.
• Monitor market trends and competitor activity to inform strategy.

Skills & Qualifications:

• Degree/Diploma in Mechanical, Production, or Industrial Engineering.
• 2–6 years of experience in technical or industrial sales, preferably in pharma tooling.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in CRM tools and MS Office.
• Willingness to travel across Maharashtra and nearby regions.