15,208 Customer Support Specialist jobs in India

Customer Support (IT)

Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.

Understand customer needs and provide accurate information, guidance, or solutions.

Log and track customer interactions in the CRM system, ensuring all details are up to date.

Mandatory Skills: CSS/HTML/SQL Server

Join Clean Fanatics – Build with Us

At Clean Fanatics( we're not just another home services company – we're the brand that over 100,000+ customers across Bangalore trust for everything from bathroom renovations ,cleaning, marble polishing to waterproofing, painting, and more. With a 4.9-star average rating on Google and 22000+ reviews, we've built our reputation through precision, professionalism, and a deep obsession with quality. We are backed by marquee investors and have a strong experienced management team.

We're looking to grow our customer support team.

If you're a graduate with 0-2 years experience looking for hands-on experience in understanding customer problems and resolving them-we want to talk to you.

You'll be in office, interacting with clients and partners, spotting issues, suggesting solutions, and ensuring fast turnarounds. You'll be part of a team that genuinely values your inputs

Why join us?

• Work on real time partners and solve real problems
• Learn project management in real time with the founders and top management regularly.
• Be mentored by experienced professionals and supported by tech systems
• Enjoy a startup culture that rewards ownership and problem-solving- learn to be a founder.
• Get exposed to multiple categories in the home – Cleaning, Painting, Civil renovation and more

If you're someone who wants to be build and shape our customer/partner support system – someone who wants to learn how a high-quality home services brand is built from the inside – Clean Fanatics is the place. Visit 

Build your career. Build beautiful homes. Salary based on interview performance

Looking to build a stable and long-term career in the US Healthcare process?

An excellent opportunity awaits you!

Minimum 6 months of experience in any international BPO (voice process preferred)

Excellent communication skills — we’re looking for confident and articulate professionals (not average communicators)

Joining Date: Mid-November 2025

5 days working | Both-side cab facility | Competitive salary as per market standards

Interview Process:

2 Rounds – HR Interview & Online Test

If you have prior experience in international voice processes and are eager to grow in a stable healthcare domain, this is your chance.

Apply now @ ( You will get Quick Response)

Company Description

Karya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its process-oriented approach.

Customer Support:

• Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product.
• Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution.
• Collaborate with the development team to escalate and resolve complex technical issues.
• Manage and prioritize support tickets, ensuring prompt and professional responses.
• Provide expert guidance on product features and best practices, helping customers make the most out of the software.

Training & Onboarding:

• Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system.
• Develop training materials, user guides, and FAQs to support customer learning and self-service.
• Assist in creating customized training plans based on the customer's specific needs and use cases.
• Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently.

Customer Success & Relationship Management:

• Establish strong relationships with customers to ensure ongoing satisfaction and product engagement.
• Proactively check in with customers to ensure they are using the ERP system to its full potential.
• Help identify opportunities for upselling or cross-selling additional features and services based on customer needs.
• Collect feedback from customers on product features and report insights to the product development team.

Documentation & Reporting:

• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
• Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction).
• Contribute to the continuous improvement of support processes and customer satisfaction strategies.

Qualifications & Skills:

• Bachelor's degree in Business, Information Technology, or a related field.
• Proven experience in a customer support or training role, preferably in a SaaS or ERP environment.
• Strong understanding of ERP systems and SaaS-based solutions (experience with (insert ERP system, if applicable) is a plus).
• Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users.
• Strong problem-solving skills and ability to troubleshoot software-related issues.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus.

Interested candidates drop your CV at

Job Title : Customer Support Executive – International Voice Process

Location: Malad West, Mumbai

Shift Timing: 24x7 rotational shifts

Working Days: 5 days a week

Week Offs: 2 rotational offs

Job Overview

We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.

Key Responsibilities

• Manage inbound and outbound calls for international customers
• Provide prompt and accurate solutions to customer queries
• Maintain detailed call records and update CRM systems
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Collaborate with team members to improve service delivery

Eligibility Criteria

• Education:
• Graduates (Freshers are welcome with excellent communication skills)
• HSC (12th pass) candidates with minimum 6 months of voice process experience

Skills:

• Excellent verbal communication in English
• Strong interpersonal and problem-solving abilities
• Basic computer proficiency
• Willingness to work in rotational shifts including night hours

Perks & Benefits

• Competitive salary and incentives
• Paid training and skill development programs
• Growth opportunities within the organization
• Supportive and inclusive work environment

Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients. This role requires a seasoned professional with excellent communication skills, a strong technical background, and a proven track record of delivering outstanding customer service. The Senior Customer Support Specialist will play a critical role in ensuring the satisfaction and success of our most valued clients.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Act as the primary point of contact for top clients, addressing their inquiries and concerns with professionalism and urgency.
• Provide expert-level technical assistance and resolution to complex issues, collaborating closely with the engineering team as needed.
• Proactively engage with clients to understand their needs and provide tailored solutions and recommendations.
• Ensure timely and accurate documentation of client interactions and resolutions.
• Act as a mentor and resource for junior team members, providing guidance and support as needed.
• Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience.
• Represent Anchor Operating Systems with professionalism and integrity in all client interactions.

REQUIREMENTS & QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of experience in a customer support role, preferably in a senior or leadership capacity.
• Excellent English language skills, both verbal and written.
• Strong technical background with proficiency in relevant software and systems.
• Demonstrated ability to effectively manage relationships with top-tier clients and deliver outstanding customer service.
• Proven track record of resolving complex technical issues and providing innovative solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

Successful Candidates will need:

• Leadership qualities with the ability to inspire and motivate team members.
• Strategic thinking and problem-solving skills to drive continuous improvement initiatives.
• Proactive approach to identifying and addressing client needs and opportunities.
• Flexible to work within European business hours, PST time zone, EST time zone, and IST time zone (starting from 9 am onwards) to ensure 8-9 hours of coverage.

Job Title: Customer Service Executive – International Process

Location: Noida Sector 135

Salary - Fresher - 4 LPA/ Experienced - 5.3 LPA

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Industry: BPO / KPO / ITES

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via calls ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

• Handle inbound/outbound calls from international customers (primarily US/UK/AUS).
• Address customer queries, complaints, and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
• Escalate unresolved issues to higher authorities when required.
• Stay updated with product knowledge, system updates, and standard procedures.
• Adhere to company policies and quality standards at all times.

Key Requirements:

• Education: Minimum HSC / Graduate in any discipline.
• Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
• Communication Skills: Excellent verbal and written English communication is a must.
• Willingness to work in night shifts and rotational shifts.
• Good computer skills (MS Office, email, CRM tools).
• Ability to handle pressure and multitask effectively.
• Customer-focused with a problem-solving attitude.

Capillary Technologies is an enterprise-grade SaaS technology provider. Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience. Capillary Technologies, founded in 2012, is a technology-first company that delivers AI based cloud-native SaaS programs and solutions. A leading loyalty management and customer data platform, Capillary serves over 250 brands across 30 countries. The SaaS platform helps brands across industries digitally transform and improve consumer engagement. Acknowledged and recognized by Gartner and Forrester as a seasoned Loyalty expert, Capillary has a workforce of over 900 professionals across the globe that work towards delivering value to our clients and accelerating innovation in the field of Loyalty.

We are currently recruiting a Contact Centre agent to join our team!

We are partnered with a large Canadian bank, to provide excellent customer service to their account holders. In this role, you will handle customer enquiries by liaising with both our internal teams and our clients, providing an efficient, courteous and professional service at all times.

Rotational Shift - between the hours of 8:00 AM – 8:00 PM IST Monday to Sunday

If you have the following skills or experience, then this could be the ideal role for you…

1. Customer Service

• Handle all incoming communications (customer queries/contacts) efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.
• To promote the Company or Client goods and services as required, in line with department and individual targets and service levels.
• Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.
• Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.
• Whilst on the telephone, face to face on video calls or when writing to a customer, represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.

2. Team Working

• Achieve and maintain individual performance standards to help meet departmental objectives and organisational service level agreements.
• Share and discuss ideas with manager and/or colleagues about where working practices could be improved, and where practical or appropriate, assist in implementing changes

3. Other

• Attend and participate in monthly team briefings, training workshops and update briefings as and when required and to prepare information and collate action points as appropriate or requested
• Carry out any other tasks or duties as may be set from time to time.

Experience & Knowledge:

1. Must be able to evidence experience within a customer service environment either working face to face with customers or call centre based.

2. Excellent communication and interpersonal skills

• Articulate communicator
• Excellent Listening skills
• Excellent telephone manner

3. Excellent computer skills

• Experience using Google based packages
• Experience of using the Internet

4. Attention to detail

5. Able to retain knowledge and understand multiple processes

Disclaimer:

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Capillary is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity.

Walk-in Drive – Associate / Senior Associate – Helpdesk

Date: 7th Oct 2025 – 9th Oct 2025

⏰ Time: 11:00 AM – 6:00 PM

Venue: 6th Floor, Ag Trade Center, NDA Pashan Rd, Ram Nagar, Bavdhan, Pune, Maharashtra

Contact Person: Anuradha Dhal

Job Overview

We are hiring for Associate / Senior Associate – Helpdesk to support our SaaS Mobility product. The role is based in Pune with 24x7 rotational shifts (including nights & weekends).

Key Responsibilities

• Provide customer support via calls, chats, and emails.
• Manage tickets, track escalations, and ensure resolution within SLAs.
• Collaborate with cross-functional teams and telecom carriers for issue resolution.
• Deliver professional communication while assisting clients globally.

Requirements

• Excellent communication skills in English (written & verbal).
• Strong problem-solving and troubleshooting abilities.
• Patience and customer-first mindset.
• Prior experience in helpdesk / technical support preferred.
• Multilingual candidates (Spanish, Portuguese, French, German, Polish) encouraged to apply.
• Willingness to work in rotational shifts (including nights & weekends).

Join us to be part of a global support team and grow your career in mobility SaaS operations!