15,262 Customer Support Specialist jobs in India

Job Title: Customer Service Associate (CSA) – Voice Process

Department: Domestic Voice Process

Work Model: Hybrid (Initial 3 months Work from Office; Work from Home option based on performance)

Shift: Day Shifts

Eligibility Criteria

Education: 12th / Diploma and above

Freshers: Eligible

Languages Required: Must be fluent in English, Hindi, and Telugu

Restrictions: Strictly No BE / B.Tech / PG candidates (exceptions for those with prior BPO experience)

Key Skills

Excellent communication skills in English, Hindi & Telugu

Good interpersonal skills

Customer handling ability

Perks & Benefits

Attractive salary package

Hybrid work model after successful completion of 3 months in-office

Apply Now on

Company Description

HappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer satisfaction. Join our list of satisfied customers and experience reliable and seamless relocations.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and providing technical support. The specialist will interact with customers on a daily basis, analyze their needs, and offer appropriate solutions to enhance their relocation experience.

Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills and Customer Satisfaction skills
• Analytical Skills for problem-solving and decision-making
• Excellent verbal and written communication skills
• Ability to work on-site in Bengaluru
• Escalation handling
• Improvement in NPS
• Problem resolution
• Bachelor's degree in any discipline or relevant experience
• Experience in the relocation or logistics industry is a plus

Job Title: Customer Support Associate – International Voice Process

Location: hyderabad

Experience:

Graduate

HSC + Minimum 1 Year of Experience (International Voice / Semi Voice)

Key Responsibilities

Handle international voice process calls with professionalism.

Provide excellent customer support while ensuring high-quality communication.

Resolve customer queries efficiently and maintain customer satisfaction.

Work in night shifts as per business requirements.

Ensure adherence to process compliance and quality standards.

Job Requirements

Excellent communication skills (spoken & written).

Ability to work in night shifts (5 days working with 2 rotational offs).

Immediate joiners preferred.

Apply Now on

Job Role: Customer Support Specialist

Location: Bengaluru

Compensation: 5.5-7LPA (Including PF and PGDM monthly fees of INR 6,666)

Shift timings: Rotational Shifts

Eligibility Criteria:

• This role is only for graduates, post graduate candidates shouldn't apply

• You should have exceptional spoken and written English communication

• You will be doing PGDM along with this job role, this is mandatory and non negotiable

About Inkle: 

Software startup based in San Francisco and Bangalore. We exclusively serve US technology startups. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for US-registered companies - using software and human services. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. Inkle launched in 2022, and already serves well over 500 US companies, and we’re growing fast. We’re backed by leading global VC funds.

Responsibilities:

• Onboard new customers who have been converted by the sales team.
• Respond throughout the day on our proprietary chat tool to customer queries.
• Call and chase customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
• Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
• Continuously feed back process improvements to the Product team so they can build them.

Benefits that we’ll provide:

• Highly competitive salary: Inkle offers a competitive compensation package benchmarked to local norms in Bangalore and San Francisco. 
• Stock option scheme - all Inkle employees receive generous stock options with very favourable terms. 
• Health insurance - all Inkle employees are covered under Group Medical Insurance policy. 
• Inkle has a very generous leave policy. This includes 1 day of Period Leave per month for all female employees. 
• Inkle employees are granted 10 work-from-home days (per year pro-rated). This is on top of their leave. 
• A comfortable, fun and safe office environment in the heart of Bangalore with great transport links and eateries nearby. 
• All employees receive Macbooks and external monitors as required. 

Who we’re looking for:

• Experience is not required, but you must have the following characteristic traits:
• An obsessive interest in customer service excellence.
• Strong ability to communicate in English and foster positive business relationships.
• Very focused on attention to detail.
• Highly organized and with the ability to multitask.
• Should ideally be comfortable and open to working a week or two of night shifts (US hours) every few months, but not continuously.
• Self-driven and proactive nature.

Please feel free to share your resume at

Job Title: Customer Support Associate – International Voice Process

Location: hyderabad

Experience:

Graduate

Minimum 1 Year of Experience (International Voice / Semi Voice)

Key Responsibilities

Handle international voice process calls with professionalism.

Provide excellent customer support while ensuring high-quality communication.

Resolve customer queries efficiently and maintain customer satisfaction.

Work in night shifts as per business requirements.

Ensure adherence to process compliance and quality standards.

Job Requirements

Excellent communication skills (spoken & written).

Ability to work in night shifts (5 days working with 2 rotational offs).

Immediate joiners preferred.

Apply Now on

Job Title: Customer Service Executive – International Process

Location: Noida Sector 135

Salary - Fresher - 4 LPA/ Experienced - 5.3 LPA

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Industry: BPO / KPO / ITES

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via calls ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

• Handle inbound/outbound calls from international customers (primarily US/UK/AUS).
• Address customer queries, complaints, and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
• Escalate unresolved issues to higher authorities when required.
• Stay updated with product knowledge, system updates, and standard procedures.
• Adhere to company policies and quality standards at all times.

Key Requirements:

• Education: Minimum HSC / Graduate in any discipline.
• Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
• Communication Skills: Excellent verbal and written English communication is a must.
• Willingness to work in night shifts and rotational shifts.
• Good computer skills (MS Office, email, CRM tools).
• Ability to handle pressure and multitask effectively.
• Customer-focused with a problem-solving attitude.

Job Opening: Customer Support / Customer Service / Technical Support

• Experience: Open to both freshers and candidates with customer service experience (0-3 Years)
• Shift: Rotational shifts with rotational weekly offs
• Location: Malad, Mumbai
• Requirement: Strong English communication skills
• Notice period : Immediate only

Position Summary:

We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and chat channels. The role focuses on delivering excellent customer experience, monitoring quality standards, and supporting continuous service improvement initiatives.

Key Responsibilities :

• Provide comprehensive customer support through voice, email, and chat channels, demonstrating proficiency in both German (minimum B2 level) and English.
• Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.
• Conduct quality audits of agent interactions and ensure compliance with QA standards.
• Support new process rollouts by creating training materials, triage documents, and FAQs.
• Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.
• Collaborate with internal teams to address issues from detractor and low-rated cases.
• Maintain and update training documents and process articles regularly.
• Assist in preparing monthly performance summaries for business reviews.
• Participate in regular calibration sessions with internal QA teams.

Requirements:

• Minimum education: Graduate degree in any discipline.
• 1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.
• Proficiency in German (minimum B2 level) and strong English communication skills.
• Solid understanding of customer experience metrics like NPS, CSAT, AHT.
• Experience in preparing training materials and quality guidelines.
• Analytical mindset with the ability to derive insights from customer feedback and performance data.
• Strong interpersonal skills with the ability to multitask and prioritize effectively.
• Willingness to work in shift: 12 PM – 9 PM (Mumbai office).

Direct Walk-in drive at TCS Mumbai on 03rd, 04th & 5th Sep 2025 | Time: 12:00 PM – 03:00 PM

Job Role: Process Associate / Senior Process Associate

Location: Tata Consultancy Services Ltd, Intellion Square (TRIL IT4), A Wing, 1st Floor, Infinity IT Park, General A.K. Vaidya Marg, Malad (East), Mumbai -

Please go through Norms and Eligibility criteria.

•Excellent communication skills and flexible to work in shifts.

•Candidates with international customer service (VOICE) experience preferred.

•Candidates with excellent communication skills from any industry shall be considered.

•BE/BTech and Postgraduates are not eligible

Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years of experience in the contact center industry.

Candidate to Carry: Original Photo ID Proof (PAN / Aadhar), All education /employment documents, Updated CV.

PFB the norms to be followed during the Interview process.

• We will not hold responsible for any loss of original certificates viz, (X / XII / Graduation, PG, any other certificates etc.). It is the sole responsibility of the candidates.
• Two/four-wheelers can be parked in the parking area.
• Candidates must wait in the lounge.
• Water dispensers are available.
• Rest rooms are located near the wash area of cafeteria.

TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If at all you notice the above, please bring it to our attention immediately".

*** Kindly share this information with your friends and bring them along with you ***