412 Customer Support Specialist jobs in Ahmedabad

Title:
Customer Support Specialists (Non-Voice)
Location:
Ahmedabad, Gujarat

Employment Type:
Full-Time

Looking to start your career in customer service? Join our team as a
Customer Support Specialist
and help us deliver exceptional support to our customers through chat, email, and other non-voice platforms.

What You'll Do

• Respond to customer questions over chat and email.
• Solve issues with empathy and accuracy.
• Make every interaction a positive experience.

Who Can Apply

• Completed High School or equivalent qualification.
• Freshers can apply Experience in customer service is a plus.
• Excellent written English skills.
• Comfortable working on computers and typing quickly.
• Open to rotational shifts (including weekends and nights).

What's In It For You

• Salary: ₹25,000 – ₹38,000 CTC per month.
• PF, insurance, and shift allowance benefits.
• One-way cab facility for night shifts.

Skills: customer support,chat,english,communication,chat process,international bpo,client support,email etiquette,telephone etiquette,chat support,non voice,customer service

Responsibilities:

• Manage customer queries via phone, email & chat
• Provide product & technical support
• Collaborate with development team on issue resolution
• Maintain high NPS scores through effective communication
• Be available to work in night shift

Health insurance

Company Description

RestroIQ is an all-in-one restaurant POS system designed to simplify operations and enhance service efficiency. From taking orders and managing tables to tracking inventory and integrating QR-based menus, RestroIQ helps restaurants deliver faster, smarter, and more efficient dining experiences. Our system adapts to the workflow of various setups, including cloud kitchens, cafes, and fine-dining establishments, and scales with business growth. Our intuitive technology works behind the scenes, allowing restaurant teams to focus on delivering great food and ensuring customer satisfaction. Join the growing list of restaurants using RestroIQ to serve better, faster, and smarter.

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Ahmedabad. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving technical issues, and providing excellent service to ensure customer satisfaction. Daily tasks include
 to manage inquiries through Calls, WhatsApp messages, and Email
. The role also involves creating and maintaining documentation of common issues and solutions.

Key Responsibilities

• Handle and respond to customer inquiries via phone, WhatsApp, and email
• Maintain professional and polite communication at all times.
• Record, track, and follow up on inquiries to ensure resolution.
• Share company information, products/services details, and offers with customers.
• Coordinate with internal teams to resolve customer queries efficiently.
• Maintain proper records of customer interactions and prepare basic reports.
• Support administrative and communication-related tasks as needed.

What you'll do:

What you'll bring:

Why work for us?

• Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network problems reported by customers.
• Provide clear and concise step-by-step instructions to customers for resolving technical difficulties.
• Escalate complex issues to appropriate technical teams when necessary, and follow up to ensure resolution.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Maintain a high level of customer satisfaction by providing effective and efficient support.
• Contribute to the development of customer support knowledge base articles and FAQs.
• Identify recurring issues and provide feedback to product development and engineering teams for improvement.
• Adhere to company policies and procedures regarding customer support and data privacy.
• Participate in ongoing training to stay updated on product knowledge and support best practices.
• Proactively identify opportunities to improve the customer support process and user experience.
• Assist in testing new features or updates before their release to customers.

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Proven experience in a technical customer support or helpdesk role.
• Strong understanding of computer hardware, software, operating systems (Windows, macOS), and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work effectively in a fast-paced, on-site environment.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies.

• Previous experience in a customer service or technical support role.
• Strong understanding of troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Proficiency in using customer support software and CRM systems.
• Ability to remain calm and professional under pressure.
• Patience and empathy when dealing with customer concerns.
• Strong technical aptitude and ability to learn new systems quickly.
• High school diploma or equivalent; a technical certification is a plus.

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical assistance.
• Troubleshoot and diagnose technical issues with software and hardware products.
• Guide customers through step-by-step solutions to resolve problems.
• Escalate complex issues to appropriate technical teams when necessary, ensuring follow-up and resolution.
• Document customer interactions, issues, and resolutions in the CRM system.
• Develop and maintain a deep understanding of the client's product offerings and technical specifications.
• Contribute to the creation and updating of knowledge base articles and FAQs.
• Identify trends in customer issues and provide feedback to product development teams for improvements.
• Provide a high level of customer satisfaction through professional and empathetic support.
• Adhere to service level agreements (SLAs) and company support policies.
• Participate in ongoing training to stay current with product updates and new technologies.

• High school diploma or equivalent; a degree in a related technical field is a plus.
• Minimum of 1-3 years of experience in technical customer support or a similar role.
• Strong understanding of computer hardware, software, operating systems (Windows, macOS), and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Outstanding verbal and written communication skills in English.
• Ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric approach.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and as part of a team.
• Flexibility to work in shifts as per business requirements.