372 Customer Support Specialist jobs in Chennai

• Respond to customer inquiries and support requests promptly and professionally across multiple channels.
• Provide technical assistance and troubleshooting for software-related issues.
• Guide customers through product features, functionalities, and setup processes.
• Document customer interactions, issues, and resolutions in the ticketing system.
• Identify and escalate complex issues to appropriate teams for resolution.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Contribute to the knowledge base by creating and updating FAQs and support articles.
• Gather customer feedback and report common issues or trends to the product and development teams.
• Maintain a high level of customer satisfaction through efficient and effective support.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Continuously learn about product updates and new features to provide accurate support.

• High school diploma or equivalent; a Bachelor's degree in a relevant field is a plus.
• Proven experience in customer service or technical support roles.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer support software and ticketing systems.
• Ability to multitask and manage time effectively in a remote environment.
• A patient, empathetic, and customer-centric approach.
• Basic understanding of software applications and troubleshooting techniques.
• Ability to work independently and as part of a remote team.
• A reliable internet connection and a dedicated workspace.

Altisource logo

Post-Close Analyst

Employees can work remotely

Full-time

Salary - 3.5lpa + 6k NSA+ incentives( 10- 15k)

Willing to work in night shifts

Job Description

Review and update construction documents in the system to ensure completeness and accuracy.

Maintain and update construction budget details while placing inspection orders with field inspectors.

Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.

Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.

Coordinate with stakeholders through email and phone communication to ensure order fulfillment.

Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.

Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Qualifications

Graduate

Excellent attention to detail in reviewing documentation and identifying gaps.

Excellent communication skills to interact with clients, contractors, and inspectors.

Ability to multitask and meet deadlines in a fast-paced environment.

Must have experience in US mortgage documents review process.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Company Description

ARE YOU READY TO WORK AT ALTISOURCE?

Are you interested in making an immediate impact on work that matters?

Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?

Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

Prosperity

Competitive base salaries - we believe the top talent deserves the top dollar!

401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Good Health

Comprehensive Medical, Dental, and Vision insurance plans

Tax-free Flexible Spending

Job Title : Customer Support Specialist

Experience : 2-3Yr

Location : Chennai

Budget: 6LPA Upto

Skills : customer-focused, tech-savvy professional with strong communication, problem-solving, critical thinking, and collaboration skills, ideally with SaaS experience and a passion for learning and supporting users.

Work mode: Onsite

Responsibilities:

• Respond to customer inquiries promptly via phone, email, or chat.

• Develop in-depth knowledge of the product to assist with technical support and offer consultative guidance.

• Investigate and troubleshoot issues by using basic log-checking skills to quickly resolve customer concerns.

• Understand and address customer needs, providing guidance on specific product features.

• Analyze and document product malfunctions by testing various scenarios or simulating user issues.

• Inform customers about new features and enhancements.

• Follow up with customers to ensure their technical issues are fully resolved.

• Update internal databases with details on technical issues and notable customer interactions.

• Collaborate effectively with both internal and external stakeholders.

Requirements:

• At least 2 years of experience in a customer support role, ideally within a SaaS environment.

• Strong interpersonal skills and excellent written and verbal communication abilities.

• Able to guide clients on using the application through training sessions and Q&A.

• Comfortable collaborating across cross-functional teams to complete tasks.

• A quick and passionate learner, with the ability to adapt to evolving product knowledge.

• Strong critical thinking skills, with an ability to understand underlying customer

concerns.

• Excellent problem-solving skills and emotional intelligence

Job Title : Customer Support Specialist

Experience : 2-3Yr

Location : Chennai

Budget: 6LPA Upto

Skills : customer-focused, tech-savvy professional with strong communication, problem-solving, critical thinking, and collaboration skills, ideally with SaaS experience and a passion for learning and supporting users.

Work mode: Onsite

Responsibilities:

• Respond to customer inquiries promptly via phone, email, or chat.

• Develop in-depth knowledge of the product to assist with technical support and offer consultative guidance.

• Investigate and troubleshoot issues by using basic log-checking skills to quickly resolve customer concerns.

• Understand and address customer needs, providing guidance on specific product features.

• Analyze and document product malfunctions by testing various scenarios or simulating user issues.

• Inform customers about new features and enhancements.

• Follow up with customers to ensure their technical issues are fully resolved.

• Update internal databases with details on technical issues and notable customer interactions.

• Collaborate effectively with both internal and external stakeholders.

Requirements:

• At least 2 years of experience in a customer support role, ideally within a SaaS environment.

• Strong interpersonal skills and excellent written and verbal communication abilities.

• Able to guide clients on using the application through training sessions and Q&A.

• Comfortable collaborating across cross-functional teams to complete tasks.

• A quick and passionate learner, with the ability to adapt to evolving product knowledge.

• Strong critical thinking skills, with an ability to understand underlying customer

concerns.

• Excellent problem-solving skills and emotional intelligence

Altisource logo

Post-Close Analyst

Employees can work remotely

Full-time

Salary - 3.5lpa + 6k NSA+ incentives( 10- 15k)

Willing to work in night shifts

Job Description

Review and update construction documents in the system to ensure completeness and accuracy.

Maintain and update construction budget details while placing inspection orders with field inspectors.

Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.

Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.

Coordinate with stakeholders through email and phone communication to ensure order fulfillment.

Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.

Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Qualifications

Graduate

Excellent attention to detail in reviewing documentation and identifying gaps.

Excellent communication skills to interact with clients, contractors, and inspectors.

Ability to multitask and meet deadlines in a fast-paced environment.

Must have experience in US mortgage documents review process.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Company Description

ARE YOU READY TO WORK AT ALTISOURCE?

Are you interested in making an immediate impact on work that matters?

Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?

Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

Prosperity

Competitive base salaries - we believe the top talent deserves the top dollar!

401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Good Health

Comprehensive Medical, Dental, and Vision insurance plans

Tax-free Flexible Spending

• Respond to customer inquiries and resolve technical issues via email, live chat, and phone in a timely and professional manner.
• Diagnose and troubleshoot software and hardware problems, guiding users through step-by-step solutions.
• Escalate complex issues to appropriate internal teams and follow up to ensure resolution.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a comprehensive knowledge base of product information and troubleshooting guides.
• Identify trends in customer issues and provide feedback to the product and development teams for improvement.
• Educate customers on product features and best practices to enhance their experience.
• Maintain a high level of customer satisfaction by providing prompt, effective, and friendly support.
• Proactively identify opportunities to improve the customer support process and customer experience.
• Adhere to established service level agreements (SLAs) for response and resolution times.
• Participate in ongoing training to stay updated on product knowledge and support techniques.
• Collaborate with team members to share best practices and support strategies.
• Contribute to a positive and supportive team environment.
• Handle customer complaints and feedback with empathy and professionalism.
• Stay informed about industry best practices in customer service and technical support.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 2-3 years of experience in customer service, technical support, or a similar role.
• Proven ability to troubleshoot and resolve technical issues for software or hardware products.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce).
• Strong understanding of common operating systems (Windows, macOS) and web browsers.
• Ability to work independently and manage time effectively in a remote setting.
• Patient, empathetic, and customer-focused attitude.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Flexibility to work various shifts, including weekends or holidays if required by business needs.
• A genuine interest in technology and helping others.