Customer Support Specialist

600001 Chennai, Tamil Nadu ₹300000 Annually WhatJobs

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team in **Chennai, Tamil Nadu, IN**. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries with efficiency and professionalism. You will handle a variety of customer interactions via phone, email, and chat, ensuring a positive customer experience at all times. The ideal candidate will have excellent communication skills, a patient demeanor, and a passion for helping others. You will work closely with other departments to escalate complex issues and contribute to improving our customer service processes. This is a vital role that directly impacts customer satisfaction and loyalty.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate information about products and services.
  • Troubleshoot and resolve customer issues, escalating when necessary to appropriate departments.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with internal departments as needed.
  • Provide feedback on the efficiency of the customer service process.
  • Follow communication procedures, guidelines, and policies.
  • Strive to build strong customer relationships and ensure customer retention.

Qualifications:
  • High school diploma or equivalent; a college degree is an advantage.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Proficiency in computer applications and multi-tasking.
  • Excellent communication and presentation skills.
  • Ability to stay calm and professional under pressure.
  • Empathy and patience when dealing with customers.
  • A problem-solver with the ability to think on their feet.
  • Demonstrated ability to meet and exceed performance targets.
This is an excellent opportunity to build a career in customer service with a growing organization.
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

Chennai, Tamil Nadu Klyptoapp

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Description

We suggest you enter details here.


Role Description

This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and addressing technical support issues. Day-to-day tasks include responding to customer inquiries, troubleshooting issues, and working with other teams to resolve technical problems. The role requires maintaining detailed records of customer interactions and conducting follow-ups to ensure issues have been resolved successfully.


Qualifications

  • Customer Support and Technical Support skills
  • Interpersonal and Customer Satisfaction skills
  • Analytical Skills
  • Excellent written and verbal communication skills
  • Ability to work independently and remotely
  • Experience in the technology sector is a plus
  • Bachelor's degree in a relevant field is preferred


Salary Range : INR 10,000 to INR 40,000


This advertiser has chosen not to accept applicants from your region.

Senior Customer Support Specialist

600001 Chennai, Tamil Nadu ₹450000 Annually WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is looking for an experienced and empathetic Senior Customer Support Specialist to provide exceptional assistance to their valued customers. This role is a fantastic opportunity for a dedicated professional to join a supportive team and make a real difference in customer satisfaction. You will be responsible for handling complex customer inquiries, resolving technical issues, and providing guidance on product usage via phone, email, and chat. The ideal candidate will possess outstanding communication skills, a patient demeanor, and a deep understanding of customer service principles. Proven experience in a customer-facing role, preferably in a technical support environment, is essential. You will be expected to de-escalate challenging situations, troubleshoot problems efficiently, and document all customer interactions accurately. The ability to work independently and manage your workload effectively in a remote setting is crucial. This position is based out of Chennai, Tamil Nadu, IN but offers a fully remote work arrangement. You will also be involved in training new team members and contributing to the improvement of support processes and documentation. If you are a problem-solver with a passion for helping others and thrive in a remote work environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist (Remote)

600001 Chennai, Tamil Nadu ₹30000 Annually WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is searching for a compassionate and efficient Customer Support Specialist to join their growing, fully remote team. In this role, you will be the first point of contact for customers, providing exceptional service and resolving inquiries through various channels, including email, chat, and phone. Your primary goal will be to ensure customer satisfaction by addressing their needs promptly and professionally. This is a remote-first position, allowing you to work from any location in India while contributing to a positive customer experience.

Responsibilities:
  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
  • Document all customer interactions and resolutions in the CRM system.
  • Identify opportunities to improve the customer experience and provide feedback to management.
  • Maintain a high level of product knowledge and stay updated on new offerings.
  • Adhere to service level agreements (SLAs) and quality assurance standards.
  • Build rapport with customers and foster a positive relationship with the company.
  • Assist with customer onboarding and guide them through service features.
  • Contribute to the knowledge base by creating and updating support articles.
  • Participate in team meetings and training sessions to enhance skills and share insights.
Qualifications:
  • High school diploma or equivalent; some college education or customer service training is a plus.
  • Proven experience in customer service or a related support role (minimum 1-2 years preferred).
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
  • Ability to multitask, prioritize, and manage time effectively in a remote environment.
  • Patience, empathy, and a customer-centric attitude.
  • Reliable internet connection and a dedicated, quiet workspace.
  • Experience with online communication tools (e.g., Slack, Zoom).
  • A positive attitude and a team-player mentality.
This is an excellent opportunity to join a forward-thinking company that values its employees and their well-being. If you are passionate about helping others and thrive in a remote work setting, we encourage you to apply for this role based out of Chennai, Tamil Nadu, IN .
This advertiser has chosen not to accept applicants from your region.

Senior Customer Support Specialist

600042 Chennai, Tamil Nadu ₹450000 Annually WhatJobs

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking an experienced and highly motivated Senior Customer Support Specialist to join their dynamic team in Chennai, Tamil Nadu, IN . This role plays a pivotal part in ensuring our customers receive exceptional support and a seamless experience. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing comprehensive solutions across various communication channels, including phone, email, and live chat. The ideal candidate will possess a deep understanding of customer service best practices and a passion for problem-solving. You will also be involved in mentoring junior support staff, contributing to the development of support documentation, and identifying opportunities for service improvement. This position requires a proactive approach to customer engagement, a commitment to first-contact resolution, and the ability to maintain a high level of professionalism under pressure. We are looking for an individual who can empathize with customers, translate technical information into understandable terms, and build lasting relationships. You will collaborate closely with other departments, such as product development and sales, to relay customer feedback and contribute to the overall enhancement of our services. The role involves escalating critical issues, documenting interactions meticulously, and staying updated with product releases and updates. If you thrive in a fast-paced environment, are adept at de-escalating challenging situations, and are committed to exceeding customer expectations, we encourage you to apply. This is an excellent opportunity to grow your career within a supportive and innovative organization.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Diagnose and resolve technical issues, guiding customers through step-by-step solutions.
  • Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Develop and update customer support documentation and knowledge base articles.
  • Mentor and train new customer support representatives.
  • Identify trends in customer issues and provide feedback to improve products and services.
  • Contribute to achieving departmental KPIs and customer satisfaction targets.
  • Stay abreast of industry best practices and company product updates.
Qualifications:
  • Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
  • Excellent communication, interpersonal, and active listening skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency in using CRM software and support ticketing systems.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Experience with (mention specific software/industry relevant tech, e.g., SaaS platforms, cloud services).
  • A passion for delivering outstanding customer experiences.
This advertiser has chosen not to accept applicants from your region.

Senior Customer Support Specialist

600002 Chennai, Tamil Nadu ₹650000 Annually WhatJobs

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated team in **Chennai, Tamil Nadu**. This role offers a hybrid work arrangement, providing a balance between remote work and in-office collaboration. You will be a key point of contact for customers, addressing inquiries, resolving issues, and ensuring a consistently high level of customer satisfaction. Your responsibilities will include managing complex customer issues, providing in-depth product support, troubleshooting technical problems, and guiding customers through product features and solutions. You will also be involved in training new support staff, developing support documentation, and identifying opportunities to improve the overall customer experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a deep understanding of customer service principles. Proven experience in a customer-facing role, particularly in technical support or client relations, is essential. You should be adept at de-escalating challenging situations and finding effective resolutions. Experience with CRM software and support ticketing systems is required. Strong problem-solving abilities and the capacity to learn new products and technologies quickly are critical. This position requires a collaborative spirit and the ability to work effectively within a team environment, both remotely and in the office. A Bachelor's degree in a relevant field is preferred, along with a minimum of 5 years of experience in customer support or a related role. If you are passionate about helping customers and possess the skills to excel in a dynamic support environment, we encourage you to apply.

Key Responsibilities:
  • Provide high-level customer support via phone, email, and chat.
  • Resolve complex customer inquiries and technical issues effectively.
  • Guide customers through product usage and troubleshooting steps.
  • Manage customer escalations and ensure satisfactory resolution.
  • Train and mentor junior customer support representatives.
  • Contribute to the creation of knowledge base articles and FAQs.
  • Identify opportunities for service improvement and customer retention.
  • Collaborate with other departments to address customer needs.
Qualifications:
  • Bachelor's degree in a relevant field preferred.
  • 5+ years of experience in customer support, client relations, or technical support.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency with CRM and ticketing systems.
  • Patient, empathetic, and customer-focused attitude.
  • Ability to work effectively in a hybrid model.
  • Team player with leadership potential.
This hybrid role in **Chennai, Tamil Nadu** is a great opportunity for an experienced support professional.
This advertiser has chosen not to accept applicants from your region.

Senior Customer Support Specialist

600040 Chennai, Tamil Nadu ₹800000 Annually WhatJobs

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated, fully remote support team. This role is essential for providing exceptional technical assistance and resolving complex customer issues with efficiency and professionalism. You will be a primary point of contact for customers, handling inquiries via multiple channels including phone, email, and chat. The ideal candidate possesses outstanding problem-solving skills, a patient demeanor, and a deep understanding of customer service best practices. You will also contribute to improving support processes and training junior team members.

Responsibilities:
  • Provide advanced technical support and troubleshooting for customer inquiries and issues across various platforms.
  • Respond to customer requests and resolve issues in a timely, accurate, and professional manner.
  • Document all customer interactions, issues, and resolutions in the CRM system.
  • Escalate complex or unresolved issues to appropriate internal teams while maintaining ownership until resolution.
  • Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
  • Develop and maintain support documentation, FAQs, and knowledge base articles.
  • Train and mentor new and junior customer support representatives.
  • Contribute to the development and implementation of new support strategies and tools.
  • Ensure customer satisfaction by delivering high-quality support and service.
  • Act as a subject matter expert for specific product lines or service areas.
  • Adhere to all company policies and procedures, including data privacy and security guidelines.

Qualifications:
  • Associate's or Bachelor's degree in a relevant field, or equivalent practical experience.
  • Minimum of 4 years of experience in customer support or technical helpdesk roles, with at least 1-2 years in a senior or lead capacity.
  • Proven ability to troubleshoot and resolve complex technical issues.
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
  • Experience with remote support tools and methodologies.
  • Ability to remain calm and professional under pressure.
  • Self-motivated and able to work independently in a remote environment.
  • A genuine passion for helping customers and delivering outstanding service.

This is a fully remote position offering the flexibility to work from home. Our client is committed to providing unparalleled customer support and fostering a positive remote work culture for their team members. The position is based out of Chennai, Tamil Nadu, IN , but operates entirely remotely.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer support specialist Jobs in Chennai !

Senior Customer Support Specialist

600001 Chennai, Tamil Nadu ₹45000 Annually WhatJobs

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is looking for a highly skilled and empathetic Senior Customer Support Specialist to join their dedicated team in Chennai, Tamil Nadu, IN . This role demands an individual who can provide exceptional customer service, resolve complex issues efficiently, and contribute to the continuous improvement of our support operations. You will be the primary point of contact for customers experiencing technical difficulties or requiring assistance with our products/services, ensuring a positive and seamless experience.

Primary responsibilities include:
  • Handling escalated customer inquiries via phone, email, and chat, providing timely and accurate solutions.
  • Troubleshooting and diagnosing technical issues, guiding customers through step-by-step solutions.
  • Documenting customer interactions, issues, and resolutions meticulously in our CRM system.
  • Identifying recurring customer issues and providing feedback to the product development and engineering teams for systemic improvements.
  • Mentoring and training junior support staff, sharing best practices and product knowledge.
  • Developing and updating knowledge base articles, FAQs, and customer support guides.
  • Collaborating with cross-functional teams to ensure swift resolution of complex customer problems.
  • Maintaining a high level of customer satisfaction, measured by customer feedback and service level agreements.
  • Proactively identifying opportunities to enhance the customer support process and customer experience.
  • Staying up-to-date with product updates and industry trends to provide informed support.
  • Ensuring adherence to company policies and procedures in all customer interactions.
The ideal candidate will possess a minimum of 3 years of experience in a customer service or technical support role. Excellent verbal and written communication skills in English are essential, along with strong problem-solving and analytical abilities. A patient, customer-centric attitude is paramount. Familiarity with CRM software and ticketing systems is required. Experience in (mention relevant industry, e.g., SaaS, E-commerce, IT) is a plus. You should be comfortable working in a fast-paced environment and be adept at managing multiple priorities. The ability to explain technical concepts in a clear and concise manner to non-technical users is crucial. This position offers a fantastic opportunity to grow within a dynamic company and impact customer loyalty.
This advertiser has chosen not to accept applicants from your region.

Senior Customer Support Specialist

600007 Chennai, Tamil Nadu ₹45000 Annually WhatJobs

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Chennai, Tamil Nadu, IN . This role is crucial in ensuring exceptional customer satisfaction and resolving complex technical issues. The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and a proven ability to troubleshoot and de-escalate challenging situations. You will be responsible for handling escalated customer inquiries, providing in-depth technical support across various platforms, and mentoring junior support staff. Your day-to-day responsibilities will include analyzing customer feedback, identifying recurring issues, and collaborating with product development teams to implement solutions. We are looking for someone who can maintain a high level of professionalism and empathy, even under pressure. This position offers a hybrid work model, allowing for a balance between office collaboration and remote flexibility.

Key Responsibilities:
  • Handle and resolve complex customer inquiries and complaints via phone, email, and chat.
  • Provide advanced technical support and troubleshooting for product-related issues.
  • Escalate unresolved issues to appropriate departments, ensuring timely resolution.
  • Develop and maintain comprehensive knowledge base articles and FAQs.
  • Mentor and train junior customer support representatives.
  • Analyze customer support data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams (e.g., product, engineering) to address customer feedback and bug reports.
  • Ensure adherence to service level agreements (SLAs) and quality standards.
  • Contribute to the continuous improvement of customer support processes and tools.
  • Act as a primary point of contact for VIP clients, ensuring their needs are met.
Qualifications:
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • Minimum of 3-5 years of experience in a customer service or technical support role.
  • Proven ability to troubleshoot and resolve complex technical issues.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
  • Strong problem-solving and analytical skills.
  • Experience with CRM software and helpdesk ticketing systems.
  • Ability to work effectively in a hybrid environment.
  • Demonstrated leadership potential or experience in mentoring.
This is an excellent opportunity to advance your career in customer service within a growing organization. If you are passionate about helping customers and possess the required skills, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Support Specialist Jobs View All Jobs in Chennai