790 Customer Support Specialist jobs in Chennai

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹23,936.11 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Speak with the employer

Job Description – Support Engineer Intern

Company: Hostzop Cloud Services Pvt. Ltd.

Position: Support Engineer Intern

Location: (Onsite)

Duration: 3Months)

Type: Internship (Full-time)

About Hostzop Cloud Services

Hostzop Cloud Services Pvt. Ltd. is a fast-growing cloud hosting and IT solutions provider, delivering secure, scalable, and reliable services to businesses worldwide. We believe in empowering talent through hands-on learning and real-world experience in the cloud and hosting industry.

Role Overview

We are seeking a proactive and enthusiastic Support Engineer Intern to join our technical support team. This internship will give you exposure to cloud platforms, server management, and customer support, while working alongside experienced professionals.

Key Responsibilities

• Assist clients with troubleshooting issues related to cloud servers, hosting, and networking.
• Respond to customer queries via chat, email, or ticketing systems.
• Support installation, configuration, and monitoring of servers.
• Document solutions, FAQs, and technical processes.
• Escalate unresolved issues to senior engineers.
• Learn and apply best practices in customer service and technical problem-solving.

Requirements

• Currently pursuing a degree/diploma in Computer Science, IT, or related field.
• Basic understanding of Linux/Windows servers and networking fundamentals.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.

What You'll Gain

• Hands-on experience with cloud infrastructure and support operations.
• Exposure to real-world customer support scenarios.
• Training in server management, monitoring tools, and troubleshooting.
• Mentorship from Hostzop's experienced cloud engineers.
• Certificate of Completion with potential full-time opportunities.

Job Type: Full-time

Pay: ₹2, ₹2,501.00 per month

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, including technical problems and service requests.
• Guide customers through product features and functionalities.
• Escalate complex issues to appropriate teams or management when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify opportunities to improve customer satisfaction and service processes.
• Process service requests, returns, and cancellations efficiently.
• Collaborate with team members to share knowledge and best practices.
• Adhere to company service standards and performance metrics.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience (1-3 years) in a customer support or customer service role.
• Excellent verbal and written communication skills in English and Tamil.
• Strong active listening and empathy skills.
• Proficiency in using computers, common software, and CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and a positive attitude when handling difficult customer situations.
• A strong desire to help customers and provide excellent service.
• Ability to work independently and as part of a team.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and help customers find the right solutions.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and report any recurring issues or suggestions for improvement to management.
• Assist in training new customer support representatives.
• Maintain a high level of product knowledge and stay updated on any changes or new offerings.
• Contribute to team goals and performance metrics.
• Ensure customer satisfaction and build strong customer relationships.
• Handle customer complaints with patience and professionalism, aiming for first-contact resolution whenever possible.
• Participate in team meetings and contribute to the development of support strategies.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong phone and active listening skills.
• Proficiency in English and Tamil (spoken and written).
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and helpdesk software is a plus.
• Patience and a customer-oriented approach.
• Ability to work collaboratively in a hybrid work environment, attending office as required for team meetings and training.
• Demonstrated ability to remain calm and professional under pressure.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues, escalating when necessary to appropriate departments.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments as needed.
• Provide feedback on the efficiency of the customer service process.
• Follow communication procedures, guidelines, and policies.
• Strive to build strong customer relationships and ensure customer retention.

• High school diploma or equivalent; a college degree is an advantage.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Proficiency in computer applications and multi-tasking.
• Excellent communication and presentation skills.
• Ability to stay calm and professional under pressure.
• Empathy and patience when dealing with customers.
• A problem-solver with the ability to think on their feet.
• Demonstrated ability to meet and exceed performance targets.