404 Customer Support Specialist jobs in Chennai
Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information about products and services.
- Troubleshoot and resolve customer issues, escalating when necessary to appropriate departments.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments as needed.
- Provide feedback on the efficiency of the customer service process.
- Follow communication procedures, guidelines, and policies.
- Strive to build strong customer relationships and ensure customer retention.
Qualifications:
- High school diploma or equivalent; a college degree is an advantage.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Proficiency in computer applications and multi-tasking.
- Excellent communication and presentation skills.
- Ability to stay calm and professional under pressure.
- Empathy and patience when dealing with customers.
- A problem-solver with the ability to think on their feet.
- Demonstrated ability to meet and exceed performance targets.
Customer Support Specialist
Posted today
Job Viewed
Job Description
Company Description
We suggest you enter details here.
Role Description
This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and addressing technical support issues. Day-to-day tasks include responding to customer inquiries, troubleshooting issues, and working with other teams to resolve technical problems. The role requires maintaining detailed records of customer interactions and conducting follow-ups to ensure issues have been resolved successfully.
Qualifications
- Customer Support and Technical Support skills
- Interpersonal and Customer Satisfaction skills
- Analytical Skills
- Excellent written and verbal communication skills
- Ability to work independently and remotely
- Experience in the technology sector is a plus
- Bachelor's degree in a relevant field is preferred
Salary Range : INR 10,000 to INR 40,000
Senior Customer Support Specialist
Posted today
Job Viewed
Job Description
Customer Support Specialist (Remote)
Posted today
Job Viewed
Job Description
Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate department when necessary.
- Document all customer interactions and resolutions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Maintain a high level of product knowledge and stay updated on new offerings.
- Adhere to service level agreements (SLAs) and quality assurance standards.
- Build rapport with customers and foster a positive relationship with the company.
- Assist with customer onboarding and guide them through service features.
- Contribute to the knowledge base by creating and updating support articles.
- Participate in team meetings and training sessions to enhance skills and share insights.
- High school diploma or equivalent; some college education or customer service training is a plus.
- Proven experience in customer service or a related support role (minimum 1-2 years preferred).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Reliable internet connection and a dedicated, quiet workspace.
- Experience with online communication tools (e.g., Slack, Zoom).
- A positive attitude and a team-player mentality.
Senior Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues, guiding customers through step-by-step solutions.
- Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Develop and update customer support documentation and knowledge base articles.
- Mentor and train new customer support representatives.
- Identify trends in customer issues and provide feedback to improve products and services.
- Contribute to achieving departmental KPIs and customer satisfaction targets.
- Stay abreast of industry best practices and company product updates.
- Proven experience in a customer service or helpdesk role, preferably in a senior capacity.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and support ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (mention specific software/industry relevant tech, e.g., SaaS platforms, cloud services).
- A passion for delivering outstanding customer experiences.
Senior Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Key Responsibilities:
- Provide high-level customer support via phone, email, and chat.
- Resolve complex customer inquiries and technical issues effectively.
- Guide customers through product usage and troubleshooting steps.
- Manage customer escalations and ensure satisfactory resolution.
- Train and mentor junior customer support representatives.
- Contribute to the creation of knowledge base articles and FAQs.
- Identify opportunities for service improvement and customer retention.
- Collaborate with other departments to address customer needs.
- Bachelor's degree in a relevant field preferred.
- 5+ years of experience in customer support, client relations, or technical support.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with CRM and ticketing systems.
- Patient, empathetic, and customer-focused attitude.
- Ability to work effectively in a hybrid model.
- Team player with leadership potential.
Senior Customer Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support and troubleshooting for customer inquiries and issues across various platforms.
- Respond to customer requests and resolve issues in a timely, accurate, and professional manner.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex or unresolved issues to appropriate internal teams while maintaining ownership until resolution.
- Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Train and mentor new and junior customer support representatives.
- Contribute to the development and implementation of new support strategies and tools.
- Ensure customer satisfaction by delivering high-quality support and service.
- Act as a subject matter expert for specific product lines or service areas.
- Adhere to all company policies and procedures, including data privacy and security guidelines.
Qualifications:
- Associate's or Bachelor's degree in a relevant field, or equivalent practical experience.
- Minimum of 4 years of experience in customer support or technical helpdesk roles, with at least 1-2 years in a senior or lead capacity.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Experience with remote support tools and methodologies.
- Ability to remain calm and professional under pressure.
- Self-motivated and able to work independently in a remote environment.
- A genuine passion for helping customers and delivering outstanding service.
This is a fully remote position offering the flexibility to work from home. Our client is committed to providing unparalleled customer support and fostering a positive remote work culture for their team members. The position is based out of Chennai, Tamil Nadu, IN , but operates entirely remotely.
Be The First To Know
About the latest Customer support specialist Jobs in Chennai !
Senior Customer Support Specialist
Posted 5 days ago
Job Viewed
Job Description
Primary responsibilities include:
- Handling escalated customer inquiries via phone, email, and chat, providing timely and accurate solutions.
- Troubleshooting and diagnosing technical issues, guiding customers through step-by-step solutions.
- Documenting customer interactions, issues, and resolutions meticulously in our CRM system.
- Identifying recurring customer issues and providing feedback to the product development and engineering teams for systemic improvements.
- Mentoring and training junior support staff, sharing best practices and product knowledge.
- Developing and updating knowledge base articles, FAQs, and customer support guides.
- Collaborating with cross-functional teams to ensure swift resolution of complex customer problems.
- Maintaining a high level of customer satisfaction, measured by customer feedback and service level agreements.
- Proactively identifying opportunities to enhance the customer support process and customer experience.
- Staying up-to-date with product updates and industry trends to provide informed support.
- Ensuring adherence to company policies and procedures in all customer interactions.
Senior Customer Support Specialist
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities:
- Handle and resolve complex customer inquiries and complaints via phone, email, and chat.
- Provide advanced technical support and troubleshooting for product-related issues.
- Escalate unresolved issues to appropriate departments, ensuring timely resolution.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Mentor and train junior customer support representatives.
- Analyze customer support data to identify trends and areas for improvement.
- Collaborate with cross-functional teams (e.g., product, engineering) to address customer feedback and bug reports.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Contribute to the continuous improvement of customer support processes and tools.
- Act as a primary point of contact for VIP clients, ensuring their needs are met.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer service or technical support role.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to work effectively in a hybrid environment.
- Demonstrated leadership potential or experience in mentoring.