150 Customer Support Specialist jobs in Patna

• Respond to customer inquiries via multiple channels (phone, email, chat) in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
• Process orders, returns, and exchanges according to established procedures.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify customer needs and help customers find what they are looking for.
• Gather customer feedback and report any recurring issues or suggestions to management.
• Stay up-to-date on product knowledge and company updates.
• Contribute to team efforts by sharing best practices and supporting colleagues.
• Ensure adherence to customer service standards and company guidelines.
• Participate in ongoing training sessions to enhance skills and product knowledge.

• High school diploma or equivalent; Bachelor's degree is a plus.
• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software and helpdesk systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a dedicated workspace for remote work.
• Familiarity with common software applications (e.g., Microsoft Office Suite).
• A commitment to providing outstanding customer support.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Provide clear and concise information about company products and services.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Assist with customer onboarding and provide basic product training.
• Adhere to company policies and procedures while ensuring customer satisfaction.
• Collaborate with team members to share best practices and enhance service quality.
• Contribute to knowledge base articles and FAQs to empower customers and support staff.
• Proactively engage with customers to gather feedback and identify areas for improvement.

• High school diploma or equivalent; associate's degree or higher preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication, listening, and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and helpdesk software is a plus.
• Patience and empathy when dealing with customer concerns.
• Ability to work independently and as part of a team.
• Comfortable with a hybrid work schedule, commuting to the Patna, Bihar, IN office as required.

About Reframe

Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support. We’re on a mission to help millions transform their relationship with alcohol and live more empowered, connected, and fulfilling lives.

At Reframe, we believe recovery and transformation look different for everyone and so does great support. That’s where you come in.

About the Role

We’re looking for a Customer Support Specialist who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job, thrives on helping others, and feels energized by the small wins that create big impact.

As a core member of our support team, you’ll be on the frontlines of the Reframe experience : answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You’ll also work cross-functionally with product, engineering, and coaching teams to continuously improve our platform and user experience.

What You’ll Do

• Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency
• Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly
• Track common issues and flag trends to help improve the platform experience
• Collaborate with product and tech teams to escalate user feedback and find better solutions
• Serve as the voice of the customer, advocating for their needs across internal teams
• Maintain internal knowledge bases and help docs
• Jump into team meetings and contribute ideas for how we can make Reframe even better

 You’re a Great Fit If You

• LOVE HELPING PEOPLE
• Thrive in a fast-paced, mission-driven environment
• Are an excellent communicator (written and verbal) with high emotional intelligence
• Are a natural problem-solver who loves untangling confusion and creating clarity
• Are tech-savvy and quick to learn new tools and systems
• Are organized, dependable, and responsive, your follow-up game is strong
• Take initiative and own your work, but love collaborating as part of a team
• Feel energized working at the intersection of wellness, tech, and behavior change
• Open to recent graduates or candidates with 1+ years of experience in a customer-facing role

 Bonus Points If You

• Have previous customer support or community experience in a tech or wellness company
• Have a personal interest in mental health, coaching, recovery, or behavior change
• Are excited about Reframe’s mission and want to help us grow
• Hold a Master’s degree from an accredited university in the United States
• Are based in India

 Why Join Reframe?

• Be part of a passionate, mission-driven team changing lives at scale
• Work in a high-impact role where your voice and ideas are valued
• Join a collaborative and supportive workplace where people truly love what they do
• Competitive salary + growth opportunities

Role Description

This is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical problems, and providing technical support. Additionally, the specialist will track and analyze customer interactions and feedback to improve service quality.

Qualifications

• Customer Support and Customer Satisfaction skills
• Interpersonal Skills
• Technical Support skills
• Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the education technology industry is a plus
• Bachelor's degree in a relevant field is preferred

Position: Customer Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Experience: 2+ Years in Customer Support, Helpdesk, or Client Success

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.

We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.

Role Overview

As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.

You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.

This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.

Key Responsibilities

Customer Support & Issue Resolution

• Respond to customer queries via email, chat, and calls in a timely and professional manner.
• Troubleshoot technical/product issues and escalate when required.
• Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.

• Product Guidance & Training
• Assist clients with product setup, onboarding, and feature adoption.
• Create help articles, FAQs, and knowledge base entries to improve self-service.
• Conduct product walkthroughs and training sessions for users.

AI-Driven Support (SME Role)

• Leverage Auriga® to provide context-aware answers and quick resolutions.
• Use Collatio® to extract relevant information from client documents during support cases.
• Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.

Customer Success & Feedback

• Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support.
• Capture customer feedback and share with product teams for enhancements.
• Proactively identify adoption barriers and recommend solutions.

Required Qualifications & Skills

• 2+ years of experience in customer support, client success, or technical support roles.
• Strong communication skills with fluency in English (additional languages a plus).
• Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot).
• Basic technical troubleshooting and product demo skills.
• Strong problem-solving, patience, and customer-first mindset.
• Experience with AI-driven or SaaS product support preferred.

Our Ideal Candidate

• Is empathetic, resourceful, and proactive in resolving client issues.
• Enjoys working with technology and can simplify complex solutions for users.
• Thrives in a fast-paced environment while maintaining attention to detail.
• Sees customer feedback as an opportunity to continuously improve.

Tip for Candidates

If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve customer issues related to software and hardware.
• Guide customers through product installations, configurations, and usage.
• Troubleshoot technical problems and identify root causes.
• Escalate unresolved issues to appropriate technical teams.
• Document all customer interactions and resolutions accurately in the CRM.
• Maintain a high level of customer satisfaction.
• Contribute to the knowledge base by creating and updating support articles.
• Stay up-to-date with product updates and technical advancements.
• Collaborate with team members to share knowledge and best practices.

• High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
• Proven experience in technical customer support or a similar role.
• Strong understanding of common operating systems (Windows, macOS) and software applications.
• Familiarity with basic networking concepts and troubleshooting.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Customer-focused mindset and strong empathy.
• Proficiency with helpdesk software and CRM systems.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to our products and services.
• Escalate complex problems to appropriate departments for resolution.
• Maintain accurate and detailed records of customer interactions and transactions.
• Develop and update customer service documentation, including FAQs and troubleshooting guides.
• Train and mentor junior customer support representatives.
• Gather customer feedback and report trends to management for service improvement.
• Proactively identify opportunities to enhance the customer experience.
• Collaborate with cross-functional teams to address customer needs.
• Ensure adherence to company policies and service level agreements.

• Minimum of 3-5 years of experience in a customer service or helpdesk role.
• Proven ability to troubleshoot and resolve technical issues.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience in training or mentoring team members is a plus.
• High school diploma or equivalent; college degree preferred.
• Demonstrated passion for providing outstanding customer service.

• Respond to customer inquiries and resolve issues promptly and effectively, maintaining a high level of customer satisfaction.
• Provide technical assistance and troubleshooting guidance for product-related problems.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Document all customer interactions, feedback, and resolutions accurately in the CRM system.
• Develop and maintain a thorough knowledge of the company's products and services.
• Identify trends in customer issues and provide feedback to management for product and service improvements.
• Assist in training and mentoring junior support staff.
• Contribute to the development and improvement of support processes and documentation.
• Proactively engage with customers to ensure their needs are met and to build strong relationships.
• Achieve and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3-5 years of experience in a customer service or helpdesk role, preferably in a senior capacity.
• Proven ability to handle complex customer issues and de-escalate tense situations.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and ticketing systems.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Experience in a remote or hybrid work environment is a plus.
• A proactive and customer-centric approach to service delivery.