96 Customer Support Specialist jobs in Patna

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnosing and troubleshooting customer issues, providing clear and concise solutions.
• Educating customers on product features and functionalities.
• Escalating complex issues to the appropriate departments when necessary.
• Maintaining accurate records of customer interactions and transactions.
• Gathering customer feedback to help improve our services and products.
• Adhering to company policies and procedures while ensuring customer confidentiality.
• Collaborating with team members to share best practices and improve overall support quality.
• Participating in ongoing training sessions to stay updated on product knowledge and support techniques.
• Achieving key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rate.

• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills, with a patient and empathetic demeanor.
• Strong problem-solving abilities and the capacity to handle difficult situations gracefully.
• Proficiency in using CRM software and other support tools.
• Ability to multitask, prioritize, and manage time effectively.
• A positive attitude and a genuine desire to help customers.
• High school diploma or equivalent; college degree preferred.
• Familiarity with (mention a relevant industry, e.g., fintech or e-commerce) is a plus.

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently.
• Provide accurate information about products and services.
• Process orders, returns, and exchanges as needed.
• Maintain customer records and document all interactions.
• Escalate complex issues to appropriate departments.
• Ensure customer satisfaction and build positive relationships.
• Identify opportunities to improve the customer experience.

• 2+ years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently in a remote setting.
• Customer-focused attitude and a passion for service.
• High school diploma or equivalent.

• Respond to customer inquiries and resolve issues promptly and professionally via multiple communication channels.
• Provide technical support and guidance on product usage.
• Troubleshoot and diagnose customer problems, offering effective solutions.
• Educate customers on product features and benefits.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to appropriate departments for resolution.
• Gather customer feedback and report it to relevant teams for service improvement.
• Adhere to company policies and procedures for customer support.
• Strive to achieve high levels of customer satisfaction and retention.
• Participate in ongoing training to enhance product knowledge and support skills.

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in customer service or technical support.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a remote setting.
• Proficiency with computers and various software applications.
• A reliable internet connection and a dedicated workspace for remote work.
• Ability to work independently and as part of a virtual team.

Key Responsibilities:

• Call and assist customers who report issues with their vehicles (mechanical, electrical, or software-related).
• Provide accurate information and solutions regarding warranty coverage, claims, and service processes.
• Coordinate with service centers, mechanics, or technical teams to ensure timely resolution of customer problems.
• Raise and track warranty claims, ensuring all documentation is accurate and complete.
• Offer first-level technical troubleshooting guidance based on customer feedback.
• Follow up with customers until the issue is resolved and ensure high satisfaction.
• Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
• Escalate complex cases to higher technical support or warranty teams when necessary.
• Stay updated with latest vehicle technologies, company policies, and warranty terms.

Eligibility Criteria:

• Education: Minimum Graduate (any stream); preference to candidates with automotive or technical background.
• Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
• Language: Proficiency in Hindi and English; other regional languages are a plus.
• Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.

Altisource logo

Post-Close Analyst

Employees can work remotely

Full-time

Salary - 3.5lpa + 6k NSA+ incentives( 10- 15k)

Willing to work in night shifts

Job Description

Review and update construction documents in the system to ensure completeness and accuracy.

Maintain and update construction budget details while placing inspection orders with field inspectors.

Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.

Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.

Coordinate with stakeholders through email and phone communication to ensure order fulfillment.

Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.

Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Qualifications

Graduate

Excellent attention to detail in reviewing documentation and identifying gaps.

Excellent communication skills to interact with clients, contractors, and inspectors.

Ability to multitask and meet deadlines in a fast-paced environment.

Must have experience in US mortgage documents review process.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Company Description

ARE YOU READY TO WORK AT ALTISOURCE?

Are you interested in making an immediate impact on work that matters?

Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?

Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.

Prosperity

Competitive base salaries - we believe the top talent deserves the top dollar!

401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

Good Health

Comprehensive Medical, Dental, and Vision insurance plans

Tax-free Flexible Spending Account

Life insurance, short-term, and long-term disability

.And Happiness!

Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year

Free snacks, drinks and coffee

Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)

Opportunities for you to join our community service initiatives, including Habitat for Humanity

Are you up to the challenge? Apply today!

Got a question? Contact our Talent Acquisition Team at

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Provide first-line technical support to customers via multiple channels (phone, email, chat).
• Diagnose and resolve technical issues related to software products.
• Guide customers through product features and troubleshooting steps.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate technical teams.
• Contribute to the creation and maintenance of knowledge base articles.
• Identify trends in customer issues and provide feedback to product development.
• Maintain high standards of customer satisfaction.
• Adhere to service level agreements (SLAs).

• Proven experience in technical customer support or a similar role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication, active listening, and problem-solving skills.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Technical aptitude and a willingness to learn new technologies.
• High school diploma required; Associate's or Bachelor's degree in a relevant field is a plus.