260 Customer Support Specialists jobs in Delhi

Verify App is a Fintech company dedicated to creating valuable products for brands and users. As a SEBI Registered RIA, we are taking the next step in personal financing powered by AI. Our commitment is to innovation and enhancing user experiences through reliable financial solutions.

This is a full-time on-site role for a Customer Support Representative based in New Delhi. The Customer Support Representative will engage with customers on a daily basis, providing assistance and resolving issues to ensure customer satisfaction. Responsibilities include handling customer inquiries, troubleshooting problems, and maintaining a high level of customer service. The role requires effective communication and a commitment to resolving customer needs efficiently.

• Customer Support and Customer Service skills
• Effective Communication and Customer Satisfaction abilities
• Proficiency in Troubleshooting
• Excellent interpersonal skills
• Ability to work in a team and manage time effectively
• Experience in the Fintech industry is an advantage
• Bachelor's degree in a relevant field preferred

Job description

Customer Service
DocOnline's vision is to make healthcare available everywhere for everyone at anytime and anywhere. How?
Through a combination of steadily increasing Internet presence as well as computer intelligence, we can create
a healthcare plan available to all people on their terms.
DocOnline believes in providing an amicable and flexible work environment, which inspires employees to
ideate, act and converse freely. While there is a strong focus on teamwork but there is an equal emphasis on
empowerment and accountability.
As we're operating in a fast moving, rapidly changing, customer centric and knowledge domain, we're looking
for people who are open, flexible and on a learning curve to join our fast-growing team.
Job Description
Function: Sales and Business → Customer Service
 Customer Interaction
Customer Relationship
ustomer Service
ey Account Management
Requirements:
hould be able to connect with decision makers of the other corporate companies and should generate
leads.
apable of handling outbound & Inbound calls and explain the product
andidate should have good communication skills.
andidate should be able to resolve customer complaints via phone, email, mail, or social media
hould Use telephones to reach out to customers
hould Work with customer service manager to ensure proper customer service is being delivered
hould be able to speak with decision makers or HR managers of other corporate companies and
should generate leads.
anguage Required: Hindi & English (Mandatory)
Why Explore a Career at DocOnline
DocOnline believes in providing an amicable work environment, which inspires employees to act, think and speak freely. Its very
aim, to make lives of people healthier and productive, starts here. Charity begins at home and hence, the theme resonates in every
work of ours!
Address: 41, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi

Verify App is a Fintech company dedicated to creating valuable products for brands and users. As a SEBI Registered RIA, we are taking the next step in personal financing powered by AI. Our commitment is to innovation and enhancing user experiences through reliable financial solutions.

This is a full-time on-site role for a Customer Support Representative based in New Delhi. The Customer Support Representative will engage with customers on a daily basis, providing assistance and resolving issues to ensure customer satisfaction. Responsibilities include handling customer inquiries, troubleshooting problems, and maintaining a high level of customer service. The role requires effective communication and a commitment to resolving customer needs efficiently.

• Customer Support and Customer Service skills
• Effective Communication and Customer Satisfaction abilities
• Proficiency in Troubleshooting
• Excellent interpersonal skills
• Ability to work in a team and manage time effectively
• Experience in the Fintech industry is an advantage
• Bachelor's degree in a relevant field preferred

Position: Customer Support Executive

Join our fast-growing team at Xcool , an innovative online platform revolutionizing how people learn music and the performing arts. Be a key player in building scalable solutions that impact students and teachers globally.

Responsibilities:

1. Once students have booked their online classes, the CSE will assist them in onboarding on the platform and getting started wtih their classes

2. Engage with students and teachers on on-going basis to ensure that classes are conducted smoothly

3. Handle any scheduling issues.

4. Maintain communication with students throughout and encourage renewals

5. Regularly updating all the required reports

6. Handling new leads calls /follow up calls as & when required.

7. Work closely with internal teams (operations/ tech) to ensure a smooth experience for students & teachers

Requirements:

1. Strong proficiency in spoken and written English, Telugu, Tamil

2. Comfortable working in rotational shifts, including night shifts, to accommodate US-based customers

3. Excellent communication and interpersonal skills for customer engagement across multiple channels

4. Ability to understand customer needs, collaborate with the management team, and successfully close bookings

5. Prior experience in online education, especially in music, is a valuable asset

• Job Description:
• Strong communications skills
• Excellent spoken and written English communication skills.
• Effective, polished interaction with customer to gather information quickly.
• explain customer responsibilities in resolving issue.
• communicate next steps and status; and inspire confidence.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

Regards

Poornima P

LTIMindtree

• Job Description:
• Strong communications skills
• Excellent spoken and written English communication skills.
• Effective, polished interaction with customer to gather information quickly.
• explain customer responsibilities in resolving issue.
• communicate next steps and status; and inspire confidence.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

Regards

Poornima P

LTIMindtree

• Job Description:
• Strong communications skills
• Excellent spoken and written English communication skills.
• Effective, polished interaction with customer to gather information quickly.
• explain customer responsibilities in resolving issue.
• communicate next steps and status; and inspire confidence.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
• Online Account/Login troubleshooting skills. Exploratory learning skills.
• The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

Regards

Poornima P

LTIMindtree