62 Customer Support Specialists jobs in Tirupati

Position: Customer Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Experience: 2+ Years in Customer Support, Helpdesk, or Client Success

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.

We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.

Role Overview

As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.

You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.

This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.

Key Responsibilities

Customer Support & Issue Resolution

• Respond to customer queries via email, chat, and calls in a timely and professional manner.
• Troubleshoot technical/product issues and escalate when required.
• Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.

• Product Guidance & Training
• Assist clients with product setup, onboarding, and feature adoption.
• Create help articles, FAQs, and knowledge base entries to improve self-service.
• Conduct product walkthroughs and training sessions for users.

AI-Driven Support (SME Role)

• Leverage Auriga® to provide context-aware answers and quick resolutions.
• Use Collatio® to extract relevant information from client documents during support cases.
• Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.

Customer Success & Feedback

• Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support.
• Capture customer feedback and share with product teams for enhancements.
• Proactively identify adoption barriers and recommend solutions.

Required Qualifications & Skills

• 2+ years of experience in customer support, client success, or technical support roles.
• Strong communication skills with fluency in English (additional languages a plus).
• Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot).
• Basic technical troubleshooting and product demo skills.
• Strong problem-solving, patience, and customer-first mindset.
• Experience with AI-driven or SaaS product support preferred.

Our Ideal Candidate

• Is empathetic, resourceful, and proactive in resolving client issues.
• Enjoys working with technology and can simplify complex solutions for users.
• Thrives in a fast-paced environment while maintaining attention to detail.
• Sees customer feedback as an opportunity to continuously improve.

Tip for Candidates

If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.

• Customer Support, Customer Satisfaction skills
• Interpersonal Skills, strong communication abilities
• Technical Support, Analytical Skills
• Experience with customer relationship management (CRM) software is a plus
• Ability to work independently and remotely
• Previous experience in the music industry is beneficial
• Anyone can apply for this role.
  

Work Type: Work from Office

Roles & Responsibilities:

• Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.
• Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.
• Work closely with the technical team to escalate and resolve complex issues.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Guide customers on software installation, features, and usage.
• Ensure customer satisfaction by providing prompt and efficient support.
• Assist in preparing FAQs, user manuals, and helpdesk content.

Requirements:

Education: Any graduate (preferred in IT, Computer Science, or related fields).

Experience: 1-3 years of experience in customer support, preferably in a software/IT product company.

Language Proficiency: Must be fluent in at least one or more languages (Hindo,Tamil, Telugu, Kannada, and Malayalam) along with English.

Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support.

Soft Skills: Strong communication, problem-solving, and customer-handling skills.

Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus

Apply now on or

HR), ,

During the course of your candidature and/or on successful conversion to employment, the Company may retain a third party to conduct a background check on you covering, among other things, your education, previous employment(s), achievements listed on your resume/CV, criminal history, etc. By applying to any job you hereby agree to execute such forms as may be required by the Company and/or the third party to facilitate such background checks. You also acknowledge and agree that your employment with YMTS,INDIA is subject to your receiving a clean background verification report. YMTS INDIA reserves the right to revoke your offer and/or terminate your employment on the basis of an adverse report.

Our user-friendly career section enables you to apply for the desired job

A recruiter/technical panel will screen your application and if your credentials match with our requirement, we will contact you for further details

The technical interview is a golden opportunity for you to exhibit your technical skills. The questions would range across disciplines and may include puzzle, problems and other out-of-the-box questions.

Here is our chance to get to know each other better. We try to understand your career goals, skills, strengths, passion etc. You can quiz the recruiter anything you would like to know about the organization

Finally, if you are successful, an offer is rolled out along with compensation structure and other rules related to employment at Youngmings

HR)

Sometimes "Later" Becomes "Never".

Roles & Responsibilities

Step 1: Enquiry Leads Received

• Source: Missed Call, WhatsApp updated
• Source: Branding & Promotions updated

All enquiries into App

Lead Handling by Executive

• Executive will call the enquiry leads
• Each lead will be marked as one of the following:
• Invalid
• Callback Required
• Scheduled Appointment
• All leads will be pushed to the Leads pool

Callback Process:

• Executives will make callback attempts thrice a week (sun, wed, fri).
• If contact is established → create lead and proceed to scheduling.
• If still unreachable after attempts → mark as Invalid.

Schedule Sharing. In-house Services (Cleaning, etc.)

Job Execution & Closure

Other Activities

• Reschedules: Handled and updated by Executives.
• Complaints: Any issues raised during feedback calls will be updated to the Execution Team, and a new call/visit will be scheduled accordingly. .

Graduate/12th Pass with relevant experience in customer service.

Work from Home

Preferred languages Telugu & Tamil

should have laptop

Preferred from Tirupati itself

office timing 9 AM to 6 PM

weekly off - 1 day

Job Type: Full-time

Pay: From ₹8,000.00 per month

Application Question(s):

• You have your own Laptop?
• Do you speak Telugu & Tamil?
• Total Years of Experience in customer support executive?
• Are you willing to work with salary of 8000 per month?

The Role

As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.

About Us

At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes.

Roles and Responsibilities

• Provide chat-based support to B2B customers, ensuring timely and professional responses to queries.
• Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary.
• Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process.
• Build strong customer relationships by understanding their needs and delivering tailored solutions.
• Contribute to improving customer satisfaction scores by providing proactive and empathetic support.
• Assist in identifying recurring issues and suggest process improvements to enhance support efficiency.
• Stay updated on product features and updates to provide accurate and up-to-date assistance.

What are we looking for

• Experience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment.
• Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously.
• Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction.
• Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers.
• Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product.
• Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements.
• Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment.
• Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory).

How to apply:

Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage.

Take the interview by clicking here -

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

JOB DESCRIPTION Key Responsibilities:  Handle inbound and outbound customer queries regarding our software products via phone, email, and chat. Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner. ork closely with the technical team to escalate and resolve complex issues. ocument customer interactions, feedback, and resolutions in the CRM system. uide customers on software installation, features, and usage. nsure customer satisfaction by providing prompt and efficient support. ssist in preparing FAQs, user manuals, and helpdesk content. Required Skills & Qualifications: ducation: Any graduate (preferred in IT, Computer Science, or related fields). xperience: 0-3 years of experience in customer support, preferably in a software/IT product company. anguage Proficiency: Must be fluent in at least 0ne or more South Indian languages (Tamil, Hindi,) along with English. echnical Knowledge: Basic understanding of software applications, troubleshooting, and IT support. oft Skills: Strong communication, problem-solving, and customer-handling skills. ools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Ability to commute/relocate:

• Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person