126 Customer Support jobs in Bhubaneswar
Customer Support Specialist
751001 Bhubaneswar, Orissa
₹40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote support team. This role is essential for providing exceptional assistance and resolving customer inquiries efficiently and effectively. You will be the primary point of contact for customers, handling a variety of issues via phone, email, and chat. Key responsibilities include troubleshooting technical problems, providing product information, processing customer requests, and escalating complex issues when necessary. The ideal candidate will possess outstanding communication skills, both written and verbal, along with strong active listening and problem-solving abilities. Experience in customer service, particularly in a helpdesk or technical support environment, is highly valued. Familiarity with CRM software and ticketing systems is a plus. You should be patient, customer-focused, and possess the ability to remain calm and professional under pressure. This is a fully remote position, offering the flexibility to work from home. Training and ongoing support will be provided to ensure your success. If you are passionate about helping people, have a knack for problem-solving, and thrive in a remote work setting, this is a fantastic opportunity to join a growing company and make a real difference in customer satisfaction. We are looking for individuals who are reliable, eager to learn, and committed to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Lead
751002 Bhubaneswar, Orissa
₹450000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Lead to manage and mentor a team of customer service representatives. This role is pivotal in ensuring the highest level of customer satisfaction by providing timely and effective solutions to customer inquiries and issues. You will be responsible for handling escalated customer complaints, developing support documentation, and implementing best practices for customer service operations. The ideal candidate possesses exceptional communication skills, a problem-solving attitude, and a passion for delivering outstanding customer experiences. You will also play a key role in training new team members and ensuring adherence to company service standards.
Key Responsibilities:
Qualifications:
This exciting opportunity is located in Bhubaneswar, Odisha, IN .
Key Responsibilities:
- Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
- Handle escalated customer issues and complaints with professionalism and efficiency.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Monitor customer service performance metrics and implement strategies for improvement.
- Ensure timely and accurate resolution of customer inquiries via phone, email, and chat.
- Collaborate with other departments to resolve customer issues and improve overall service quality.
- Identify trends in customer feedback and communicate insights to relevant teams.
- Continuously train and coach the support team to enhance their skills and product knowledge.
- Foster a positive and supportive team environment.
Qualifications:
- High school diploma or equivalent; a Bachelor's degree is a plus.
- Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or lead role.
- Proven ability to manage and motivate a team.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and CRM systems.
- Ability to remain calm and professional under pressure.
This exciting opportunity is located in Bhubaneswar, Odisha, IN .
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
751007 Bhubaneswar, Orissa
₹350000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their fully remote customer service team. This role is perfect for individuals passionate about providing exceptional support and resolving customer inquiries efficiently and effectively. You will be the primary point of contact for customers, assisting them with product information, troubleshooting issues, and guiding them through our services. Responsibilities include responding to customer queries via phone, email, and chat in a timely and professional manner. You will be expected to actively listen to customer concerns, identify their needs, and provide accurate solutions or escalate complex issues to the appropriate departments. The ideal candidate will possess excellent communication skills, both written and verbal, and a patient, friendly demeanor. Previous experience in customer service or a support role is highly preferred. You should be proficient in using customer relationship management (CRM) software and have strong computer literacy. This remote-first position requires a reliable internet connection and a dedicated workspace to ensure productivity. You will receive comprehensive training to equip you with the knowledge and skills necessary to excel in this role. This is a fantastic opportunity to be part of a supportive team, grow your customer service expertise, and contribute to a positive customer experience, all from the comfort of your home.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide accurate product information and technical support to customers.
- Troubleshoot customer problems and guide them to appropriate solutions.
- Escalate complex issues to senior support staff or relevant departments.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Adhere to customer service standards and company policies.
- Gather customer feedback and report trends or recurring issues.
- Contribute to team goals and objectives for customer satisfaction.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or a support role.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in using CRM software and common office applications.
- Ability to remain calm and professional under pressure.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Adaptability to learn new products and systems quickly.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
751007 Bhubaneswar, Orissa
₹35000 month
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Join a rapidly growing technology firm in Bhubaneswar, Odisha, IN as a Customer Support Lead, overseeing a critical customer service function. This hybrid role demands excellent communication, problem-solving abilities, and a passion for delivering outstanding customer experiences. You will lead a team of customer service representatives, providing guidance, training, and support to ensure efficient and effective resolution of customer inquiries and issues. Responsibilities include managing daily support operations, monitoring team performance, identifying areas for improvement, and implementing strategies to enhance customer satisfaction. You will also handle escalated customer complaints, conduct quality assurance checks, and contribute to the development of support documentation and knowledge base articles. The ideal candidate will have a minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or leadership role. Strong understanding of CRM systems and customer support best practices is essential. You should be adept at managing team dynamics, motivating staff, and fostering a positive work environment. Excellent verbal and written communication skills are paramount, along with a patient and empathetic approach to customer interactions. This position requires a proactive individual who can analyze customer feedback, identify trends, and recommend solutions to improve service delivery. You will be a key point of contact for customer escalations and play an integral role in shaping the customer support strategy.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
751001 Bhubaneswar, Orissa
₹25000 month
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-centric Customer Support Specialist to join their dynamic team in **Bhubaneswar, Odisha, IN**. This role is crucial for maintaining high levels of customer satisfaction and providing exceptional support. The ideal candidate will be a problem-solver with excellent communication skills, capable of handling inquiries via phone, email, and chat. You will be responsible for addressing customer complaints, providing accurate information about products and services, and escalating complex issues to the appropriate departments. This position offers a hybrid work model, blending remote flexibility with in-office collaboration to foster team synergy and learning. Your daily tasks will include managing customer accounts, processing orders or refunds, and meticulously documenting all customer interactions. We are looking for individuals who are patient, empathetic, and possess a strong understanding of customer service best practices. A commitment to continuous improvement and a proactive approach to identifying customer needs are highly valued. The role requires a thorough understanding of company policies and product knowledge, which will be provided through comprehensive training. You will work closely with the sales and technical teams to ensure a seamless customer experience from initial contact through to resolution. The ability to multitask and prioritize effectively in a fast-paced environment is essential. This is a fantastic opportunity to grow your career in customer service within a supportive and forward-thinking organization.
Responsibilities:
Responsibilities:
- Respond to customer inquiries promptly and professionally via multiple channels.
- Resolve customer issues and complaints with efficiency and empathy.
- Provide detailed product and service information.
- Escalate unresolved issues to the relevant teams.
- Maintain accurate records of customer interactions and transactions.
- Process orders, forms, applications, and requests.
- Identify opportunities to improve customer experience.
- Collaborate with internal teams to ensure customer satisfaction.
- Adhere to company policies and procedures.
- Proven customer support experience or experience as a client service representative.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with CRM systems and customer support software.
- High school diploma; college degree or relevant certification is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Lead
751001 Bhubaneswar, Orissa
₹450000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Customer Support Lead to manage their dedicated support team in **Bhubaneswar, Odisha, IN**. This role is crucial for ensuring exceptional customer service and resolving technical issues efficiently. You will be responsible for overseeing daily operations of the customer service department, providing guidance and training to support agents, and escalating complex issues to the appropriate departments. Key responsibilities include monitoring customer interactions across various channels (phone, email, chat), analyzing customer feedback to identify areas for improvement, and implementing strategies to enhance customer satisfaction and loyalty. You will also be involved in developing and updating knowledge base articles and troubleshooting guides.
The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and a patient, empathetic approach to customer interactions. You should have a proven ability to lead and motivate a team, delegate tasks effectively, and manage performance. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is essential. This role requires the ability to work under pressure, resolve conflicts, and maintain a positive attitude. You will be instrumental in shaping the customer experience and ensuring that our client's customers receive timely and effective support. This is an excellent opportunity for a dedicated professional looking to advance their career in customer service management and make a significant contribution to a growing organization. Join us to lead a team committed to excellence.
Responsibilities:
The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and a patient, empathetic approach to customer interactions. You should have a proven ability to lead and motivate a team, delegate tasks effectively, and manage performance. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is essential. This role requires the ability to work under pressure, resolve conflicts, and maintain a positive attitude. You will be instrumental in shaping the customer experience and ensuring that our client's customers receive timely and effective support. This is an excellent opportunity for a dedicated professional looking to advance their career in customer service management and make a significant contribution to a growing organization. Join us to lead a team committed to excellence.
Responsibilities:
- Lead and mentor a team of customer support representatives.
- Oversee daily customer service operations and ensure adherence to service level agreements.
- Handle escalated customer inquiries and provide solutions to complex issues.
- Develop and implement customer service policies and procedures.
- Train new hires and conduct ongoing training for the support team.
- Monitor customer interactions and provide feedback to agents.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Manage customer support software and tools, including CRM and ticketing systems.
- Collaborate with other departments to resolve customer issues promptly.
- Ensure high levels of customer satisfaction and loyalty.
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or lead role.
- Proven experience with CRM software and helpdesk ticketing systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to train, motivate, and manage a team effectively.
- Strong organizational and time management skills.
- Patient, empathetic, and customer-focused attitude.
- Ability to handle stressful situations and resolve conflicts professionally.
- Experience in the relevant industry is a plus.
- Knowledge of support best practices.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Lead
751001 Bhubaneswar, Orissa
₹35000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and experienced Customer Support Lead to manage their customer service operations in **Bhubaneswar, Odisha, IN**. This role is essential for maintaining high levels of customer satisfaction and ensuring efficient resolution of customer inquiries and issues. As the Customer Support Lead, you will be responsible for overseeing a team of customer service representatives, providing training, and implementing best practices in customer support.
Your duties will include handling complex customer escalations, monitoring team performance, and developing strategies to improve customer engagement and retention. You will be involved in creating and updating customer support documentation, FAQs, and knowledge base articles. The Lead will also analyze customer feedback and support metrics to identify trends and recommend improvements to products and services. Strong leadership qualities, excellent communication skills, and a passion for customer service are paramount. You will be expected to work closely with other departments, such as sales and product development, to ensure a unified approach to customer experience.
The ideal candidate will have a Bachelor's degree in any discipline and at least 4 years of experience in customer service, with a minimum of 1 year in a supervisory or lead role. Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems is required. You should possess excellent problem-solving skills, the ability to remain calm under pressure, and a positive attitude. Strong organizational and time-management skills are also essential for managing team activities and individual workloads effectively. This is a fantastic opportunity to contribute to a growing company and make a real difference in the customer experience. Familiarity with various communication channels, including phone, email, and chat support, is necessary. A commitment to continuous learning and professional development within the customer service field is a plus.
Your duties will include handling complex customer escalations, monitoring team performance, and developing strategies to improve customer engagement and retention. You will be involved in creating and updating customer support documentation, FAQs, and knowledge base articles. The Lead will also analyze customer feedback and support metrics to identify trends and recommend improvements to products and services. Strong leadership qualities, excellent communication skills, and a passion for customer service are paramount. You will be expected to work closely with other departments, such as sales and product development, to ensure a unified approach to customer experience.
The ideal candidate will have a Bachelor's degree in any discipline and at least 4 years of experience in customer service, with a minimum of 1 year in a supervisory or lead role. Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems is required. You should possess excellent problem-solving skills, the ability to remain calm under pressure, and a positive attitude. Strong organizational and time-management skills are also essential for managing team activities and individual workloads effectively. This is a fantastic opportunity to contribute to a growing company and make a real difference in the customer experience. Familiarity with various communication channels, including phone, email, and chat support, is necessary. A commitment to continuous learning and professional development within the customer service field is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
751001 Bhubaneswar, Orissa
₹30000 month
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their client-centric team, operating remotely to serve customers across various regions. This role is crucial in providing exceptional support and ensuring customer satisfaction. The ideal candidate will be responsible for handling inbound customer inquiries via phone, email, and chat, resolving issues efficiently and professionally. You will need to actively listen to customer concerns, provide accurate information, and guide them through solutions. Key responsibilities include troubleshooting common problems, escalating complex issues to appropriate departments, and maintaining detailed records of customer interactions and resolutions in our CRM system. A thorough understanding of our products and services is essential. The ability to remain calm and patient under pressure, coupled with strong problem-solving skills, will be key to success. You will contribute to building customer loyalty by delivering outstanding service. This fully remote position requires excellent communication skills, both written and verbal, and a genuine passion for helping people. The successful candidate will be self-motivated, organized, and able to manage their workload effectively in a home-based office environment. If you are a people-oriented individual with a knack for resolving problems and a commitment to providing top-notch customer experiences, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues and complaints effectively.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow communication scripts and company guidelines to ensure consistency.
- Identify opportunities to improve customer satisfaction and loyalty.
- Gather customer feedback and relay it to the relevant departments.
- Adhere to all company policies and procedures.
- Contribute to team goals and objectives.
- Manage and prioritize workload to meet performance metrics.
- Continuously improve knowledge of products and services.
- High school diploma or equivalent; some college coursework preferred.
- Proven experience in customer service or a similar role.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Proficiency with computers and common software applications.
- Ability to remain calm and professional in stressful situations.
- Customer-focused attitude and strong interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with CRM software is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
751001 Bhubaneswar, Orissa
₹30000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing team in Bhubaneswar, Odisha, IN . This role is essential for providing exceptional customer service and resolving inquiries efficiently and professionally. You will be the first point of contact for customers, handling a variety of issues via phone, email, and potentially chat. Your primary responsibilities will include understanding customer needs, troubleshooting problems, providing accurate information about products and services, and escalating complex issues when necessary. The ideal candidate will possess excellent communication and active listening skills, a patient and friendly demeanor, and a strong aptitude for problem-solving. Previous experience in a customer service or helpdesk environment is highly preferred. You should be proficient with common computer applications and able to learn new software systems quickly. A commitment to delivering a positive customer experience is paramount. You will work within a supportive team environment, contributing to customer satisfaction and retention. This position offers the opportunity to develop valuable skills in customer interaction, technical support, and conflict resolution. We are seeking individuals who are passionate about helping people and are eager to contribute to a positive company culture. Your ability to remain calm under pressure and find effective solutions will be key to your success. Join us to make a real difference in our customers' lives.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and provide assistance via phone, email, and chat.
- Troubleshoot customer issues and provide effective solutions or guidance.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
- Accurately document customer interactions and issue resolutions in the CRM system.
- Educate customers on product features, services, and policies.
- Escalate unresolved issues to appropriate departments or senior staff.
- Identify opportunities to improve customer service processes and procedures.
- Meet individual and team performance targets for customer satisfaction and resolution times.
- Build rapport with customers and foster positive relationships.
- Handle customer complaints and resolve them in a timely and satisfactory manner.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree is a plus.
- Proven experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Proficiency in computer applications and ability to learn new software.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively.
- Problem-solving skills and the ability to think on your feet.
- Ability to work collaboratively in a team environment.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
751001 Bhubaneswar, Orissa
₹30000 month
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team in **Bhubaneswar, Odisha, IN**. This is an on-site position, offering a collaborative and engaging work environment. The ideal candidate will be passionate about helping customers, possess excellent communication skills, and have a knack for problem-solving. You will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibilities will include responding to customer inquiries via phone, email, and chat, troubleshooting issues, providing information, and resolving complaints efficiently and professionally. You will also be responsible for documenting customer interactions, escalating complex issues to the appropriate departments, and gathering customer feedback to help improve our services. A thorough understanding of our product offerings is essential, and you will receive comprehensive training to ensure you are well-equipped. The successful applicant will be patient, understanding, and able to communicate complex solutions in a clear and concise manner. Previous experience in a customer service or helpdesk role is highly desirable. Strong computer literacy, including familiarity with ticketing systems and CRM software, is a must. We are looking for individuals who are reliable, team-oriented, and committed to delivering outstanding customer experiences. If you are a proactive problem-solver with a friendly demeanor and a desire to make a positive impact on customer satisfaction, we encourage you to apply.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide timely and accurate solutions.
- Troubleshoot and resolve customer issues across various channels (phone, email, chat).
- Educate customers on product features and services.
- Document all customer interactions and maintain detailed records in the CRM system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Gather customer feedback and contribute to service improvement initiatives.
- Collaborate with team members to ensure a seamless customer experience.
- Adhere to company policies and procedures for customer support.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Familiarity with helpdesk software and CRM systems.
- Ability to remain patient and professional under pressure.
- Strong organizational and time management skills.
This advertiser has chosen not to accept applicants from your region.
9