15 Customer Support jobs in Bhubaneswar
Customer Support Specialist
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We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Customer Support Representative
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Customer Support Executive
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Tech support.
**Salary**: ₹19,000.00 - ₹25,662.56 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Rasulgarh, Bhubaneshwar - 751010, Odisha: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Speak with the employer**
+91-XXX
Customer Support Executive
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Total years of experience
- 6Month to 1 years in customer support
Work from Office
Must have excellent communication in English
Must have their own laptop
Location
- Bhubaneswar
Pay: ₹12,298.08 - ₹18,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Nayapalli, Bhubaneshwar, Odisha: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- bpo: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91
Std- Customer Support Manager
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Position Summary with Job Responsibilities
Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.
Education
(Mechanical) in Automobile or ElectricalWork Experience
7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)
3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors
Tata Motors Leadership Competencies
Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excelLeading Change - Recognizing the need for change, initiating and adapting to changeDriving Execution - Translating strategy into action and executionLeading by Example - Encouraging and following ethical standardsMotivating Self and Others - Inspiring teams and individualsCustomer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectationsFunctional Competencies
Knowledge of AutomobilesStrong analytical and Problem solving skillsInterpersonal SkillTags
Customer Support Associate (Outbound)
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Job Description:
Make outbound calls to customers to interact with them
Maintain a courteous and friendly nature when interacting with customers
Build positive work relationships with customers to enhance the image and public perception of a company
Good knowledge of Computer.
SPOC Name & Designation : Arushi Sharma- +91 -
Urgent Requirement For Customer Support Technician
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postion : customer care excutive
salary: 12k to 18k
location;- bhubaneswar, hyderabad,vizag
call more detaile :
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Customer Support Non Voice process WFH -Bhubaneswar
Posted 453 days ago
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Greetings,
Looking Fresher/ Exp candidates ready to work in Non-Voice in Leading Bhubaneswar MNC. About the Client: It's an American Multinational Information Technology Services and Consulting Company . Only candidates from Bhubaneswar to apply.Any graduate can apply.Job Location : Bhubaneswar
Job Role : Process AssociateWork from home
Requirements * Any Graduate fresher to 11months with excellent english communication can apply* Should have excellent communication (read/write/speak)
* Should be smart and have convincing skills
* Doing outbound calls and providing information
* Selling products and promos
* Helping customer
* Comfortable to work in rotational shift
BenefitsDirect Company payroll , PF+ESI+Incentives , Telephonic interviewCustomer support - US Healthcare BPO - Non voice (Bhubaneswar)
Posted 526 days ago
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Hiring for Customer support US Healthcare - Non voice process in a renowned client company @ Bhubaneswar
Client Details:
Our Client is an Indian multinational company that provides technology and business process outsourcing service.
Job Title: Non voice process US healthcare.
Work Location: Bhubaneswar.
Any fresher UG & Graduate can apply ready to work in MNC for night shift.
RequirementsCandidate should be ok with hardcore permanent night shifts.Should be ok with work from office only.Should be double vaccinated.Freshers CTC- 175500(In hand:- 10.5-11k)Perks:- Shift Allowance(Range:- 0-3000k credited every month basis aligned shift).B.E / B.Tech / BCA/MBA/BA-LLB/B.Ed./ B. Pharma/Any technical Diploma or Degree- Not eligible to apply.Should not be pursuing any regular courses(Avoid MBA/BCA/MCA distance pursuing candidates).Shouldn’t be pursuing professional course(CA/CMA/CA Inter/ICWA/CFA).Should have relevant documents- Aadhar card, Pan card, educational marksheets and certificates.Should be ok with one side transport facility(Odd hours pick/drop).Incase any candidate is out of boundary, person should be ok with relocation within transport boundary.Designation- Process Associate, Band- AA5 days working with 2 rotational week offs.Preferred Immediate Joiners .BenefitsOpportunity to move laterally within the organization, through IJP for various other roles and business units which exist