103 Customer Support jobs in Bhubaneswar

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Diagnose and troubleshoot customer problems, escalating complex issues to the appropriate departments when necessary.
• Educate customers on product features, services, and troubleshooting steps.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Identify and suggest improvements to customer service processes and policies.
• Collaborate with team members to share best practices and ensure consistent customer service quality.
• Achieve and exceed performance targets related to response times, resolution rates, and customer satisfaction.
• Provide feedback to management on customer needs and pain points.
• Assist with customer onboarding and ensure a smooth transition to our services.
• Uphold the company's reputation for excellent customer care.

• High school diploma or equivalent; some college education preferred.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with customer relationship management (CRM) software and helpdesk systems.
• Ability to remain calm and professional under pressure.
• Empathy and patience when dealing with challenging customer situations.
• Strong organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Familiarity with common software applications and operating systems.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
• Provide detailed product information and support to customers.
• Maintain accurate customer records and document all interactions.
• Identify and address customer feedback to improve service quality.
• Collaborate with internal teams to ensure a seamless customer experience.
• Adhere to company policies and procedures while delivering exceptional customer service.
• Contribute to building customer loyalty and retention.
• Participate in training sessions to stay updated on product knowledge and service best practices.
• Assist in developing FAQs and support documentation.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• A patient and empathetic demeanor when dealing with customers.
• Ability to work independently and as part of a team.
• Adaptability to changing customer needs and business processes.
• A positive attitude and a commitment to exceeding customer expectations.

• Lead and manage the customer support team.
• Develop and implement customer service policies and procedures.
• Monitor team performance and provide coaching and feedback.
• Ensure timely and effective resolution of customer inquiries and issues.
• Analyze customer feedback and identify areas for service improvement.
• Manage and resolve escalated customer complaints.
• Utilize CRM and helpdesk software to track and manage support activities.
• Foster a customer-centric culture within the team.

• Proven experience in customer support, with at least 2 years in a supervisory or managerial role.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, coaching, and team management skills.
• Proficiency with customer support software and CRM systems.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a remote team environment.

• Leading, coaching, and motivating a team of customer support representatives to achieve performance goals.
• Monitoring team performance, providing regular feedback, and conducting performance reviews.
• Developing and implementing customer support strategies and best practices.
• Handling escalated customer inquiries and complex issues that require senior intervention.
• Ensuring timely and accurate resolution of customer complaints and technical problems.
• Training new team members on product knowledge, service standards, and support tools.
• Analyzing customer feedback and support data to identify trends and areas for improvement.
• Collaborating with other departments to resolve customer issues and improve the overall customer experience.
• Maintaining and updating customer support documentation and knowledge base.
• Managing team schedules and ensuring adequate coverage during operating hours.
• Championing customer-centricity within the support team and across the organization.
• Contributing to the development of customer service policies and procedures.

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month