62 Customer Support jobs in Bhubaneswar

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma

Job Summary:

As a Customer Support Specialist , you will be the frontline expert for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. They will act as a liaison between customers, internal teams and financial institutions, ensuring timely, empathetic, and effective resolution while identifying root causes and driving continuous improvement.

Key Responsibilities:

• Monitor and manage the escalation queue to ensure timely response and resolution

• Managing complaints received from Reserve Bank of India

• Investigate and resolve escalated customer issues with a focus on root cause analysis

• Collaborate with internal teams and financial institutions to resolve the escalated cases

• Maintain detailed documentation of escalated cases and actions taken

• Provide feedback to frontline agents to reduce future escalations

• Identify trends in escalations and recommend process or policy improvements

• Ensure all escalations are handled in accordance with SLAs and quality standards

Desired Skills & Experience:

• 5–6 years of experience in customer service, preferred with at least 2 years’ experience in managing escalations or critical task queues.

• Strong problem-solving and conflict-resolution skills

• Excellent verbal and written communication

• Ability to remain calm and professional under pressure

• Proficiency in ticketing systems

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize in a fast-paced environment

JOB DESCRIPTION

Customer Interaction & Service Delivery

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
• Handle product-related questions with in-depth knowledge of the brand’s collections, materials, sizing, and styling advice.
• Provide personalized service to high-value clients and handle sensitive issues with discretion and poise.
• Maintain a warm, respectful tone that aligns with luxury brand communication.

Order & Complaint Management

• Assist customers with online order placement, tracking, delivery issues, returns, and refunds.
• Handle escalations, complaints, or delays empathetically and resolve them within set SLAs.
• Proactively communicate updates to customers regarding delays, product unavailability, or shipment issues.

Data Management & Reporting

• Maintain accurate records of interactions using CRM and ticketing tools.
• Create, update, and circulate daily/weekly/monthly reports using Microsoft Excel (e.g., complaints summary, TAT reports, return trends, customer satisfaction metrics).
• Analyze customer behaviour trends and frequently asked issues to improve service quality.

Internal Coordination

• Liaise with the logistics, warehouse, and e-commerce teams to ensure timely resolution of operational issues.
• Work closely with the merchandising team to stay updated on product availability and new launches.
• Collaborate with the digital and social media teams to manage customer queries from social platforms.

Brand Representation

• Uphold the brand’s image in all interactions and uphold confidentiality and sensitivity in all client communications.
• Maintain grooming standards and professional decorum, especially while interacting with VIP or celebrity clientele.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline; a background in fashion, retail, or communications is a plus.
• 1–3 years of customer service experience, preferably in the luxury fashion, retail, or e-commerce industry.
• Proficiency in Microsoft Excel – VLOOKUP, Pivot Tables, and report preparation.
• Excellent communication skills in English (verbal and written); proficiency in Hindi. Comfortable with rotational shifts, including weekends and public holidays.
• Familiarity with CRM and customer support tools (e.g., Chatwoot, Bitespeed, Wati, etc.).
• High attention to detail, problem-solving ability, and a strong sense of ownership.

Nice to Have:

• Experience dealing with high-net-worth customers or clients in a luxury setting.
• Knowledge of fashion trends, styling, and luxury products.
• Exposure to omnichannel support environments (phone, email, chat, social).

ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply

Job Timing

Multiple shifts available details will be shared during initial screening if you are shortlisted.

Job Brief

Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Support Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

• Reporting to the line manager

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Strong hold on using computer and learning new software
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduation in any field
• 1-3 years of experience

Work from Office only and Candidates should be in Baroda or willing to relocate

Contact Ms. Komal Shejekan- +91777903801

Company Description

HeadFox is a Jaipur-based company that manufactures Smart Helmets. Founded in 2017, HeadFox aims to bring superior design and high-quality smart wearable products to consumers and institutions worldwide. With a focus on innovation and market revolution, the company engages in thorough research to develop ground-breaking, easy-to-use, and affordable smart wearables.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Jaipur. The Customer Support Executive will be responsible for providing exceptional customer service, managing customer satisfaction, offering online support, and handling technical support inquiries. Daily tasks include responding to customer queries, troubleshooting issues, and ensuring a smooth customer experience.

Key Responsibilities:

-Handle incoming customer queries via phone, email. WhatsApp. and other platforms.

-Provide accurate information about our products, services, warranties, and return policies.

-Coordinate with the internal teams (warehouse. service. R&D) to resolve customer issues.

-Maintain detailed records of customer interactions, complaints, and resolutions.

-Follow up with customers to ensure their issues are resolved and they are satisfied.

-Support order tracking, replacement, and refund-related queries.

-Manage CRM software for logging support tickets and updating status.

-Escalate complex issues to the relevant departments promptly.

-Share weekly reports on customer satisfaction and support metrics.

-Assist in collecting customer feedback and suggesting process improvements.

Required Skills:

-Strong communication and interpersonal skills (Hindi & English mandatory)

-Patience and problem-solving attitude

-Familiarity with CRM tools. ticketing software, and MS Office

-Ability to multitask and work under pressure

-Basic knowledge of e-commerce and logistics will be a plus

Qualification:

-Bachelor's degree in any field

• Minimum 1 year of experience in customer service/support role preferred

Job Title: BTL-2507107

Job Title : IT Customer Support

Department: Customer Success / Support

Reports To : Support Manager

Location: Hyderabad (India)

Mode: Work From Home

Shift Time: EST and PST Timezone

Experience : 2 - 3 Years

Role Overview:

As an IT Customer Support representative, you will be the first point of contact for platform users, responsible for resolving Tier 1 and Tier 2 technical support issues, maintaining customer satisfaction, and contributing to the ongoing improvement of self-service support resources. This role combines hands-on troubleshooting, cross-functional collaboration, and clear customer communication, all within a structured SLA-based support environment.

Key Responsibilities:

Ticket Management & Technical Support

• Triage, diagnose, and resolve Tier 1 and Tier 2 support tickets within SLA timelines.
• Accurately classify ticket severity levels (Level 1–5) and escalate appropriately.
• Verify CRM and inventory integrations (e.g., eLeads, VinSolutions, DriveCentric).
• Configure dealer and group settings including CRM mappings and inventory feeds.
• Respond promptly to user chats (within 5 minutes) through the support widget.
• Follow up with customers, provide resolution summaries, and close tickets in the system.

Knowledge Base & Self-Service Enablement

• Create and update at least 2 knowledge base articles or video guides per month.
• Expand self-help documentation for setup guides, system configurations, and feature usage.
• Contribute to AI-driven support content for better automated responses.

Process Improvement & Collaboration

• Attend daily stand-ups and participate in weekly ticket and KPI reviews.
• Work closely with engineering and product teams to replicate and validate reported bugs.
• Proactively raise tickets based on monitoring alerts or recurring user issues.
• Assist in feature testing and provide structured feedback to product stakeholders.

Must-Have Qualifications:

• 2-3 years of experience in technical support, SaaS platforms, or helpdesk operations.
• Familiarity with ticketing systems (e.g., Zoho Desk, Zendesk, Freshdesk) and SLA workflows.
• Technical troubleshooting skills, including log analysis and system configuration.
• Clear written and verbal communication in English.
• Comfort using modern collaboration tools (Slack, Google Workspace, Jira, Confluence).

Nice-to-Have Skills

• Experience with automotive CRM platforms or dealership workflows.
• Knowledge of telephony platforms or APIs (e.g., Twilio).
• Understanding of REST APIs and basic scripting (Python, Java) for diagnostics.
• Familiarity with observability tools like Grafana or Prometheus.

Soft Skills & Attributes

• High customer empathy and active listening.
• Analytical thinking and root-cause problem solving.
• Clear, structured communication with technical and non-technical users.
• Strong attention to detail and process adherence.
• Time management and multitasking across high-priority support issues.
• Growth mindset and continuous learning orientation.

Company : Healeo Nutrition

Location : Remote

Work Timings : 9:00 AM – 6:00 PM, Monday to Saturday

Job Overview

Healeo Nutrition is seeking a proactive and detail-oriented Operations & Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for ensuring prompt and professional communication with our customers while supporting internal operations and cross-functional collaboration to enhance overall business efficiency.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat .
• Collaborate with cross-functional teams to streamline workflows and improve operational efficiency.
• Support the implementation and improvement of day-to-day operational processes.
• Assist in special projects and initiatives as assigned by the management.
• Maintain accurate records of customer interactions and follow-ups.
• Proactively identify and escalate issues or trends in customer feedback.

Requirements

• 0–2 years of experience in customer support, operations, or related roles.
• Excellent communication skills in English
• Fluency in Malayalam is mandatory to handle regional customer queries.
• Knowledge of Hindi is preferred.
• Strong organizational and multitasking abilities.
• Basic knowledge of Excel, Google Sheets, and CRM tools is a plus.
• A problem-solving attitude with a focus on customer satisfaction.
• Ability to work independently and collaboratively in a fast-paced environment.

Why Join Healeo Nutrition?

• Be part of a growing health & wellness brand that values innovation and customer care.
• Work with a collaborative team focused on learning and growth.
• Opportunity to contribute to meaningful projects and business operations.

To Apply : Send your resume to ( ) with the subject line “Application for Operations & Customer Support Executive – Healeo Nutrition”.

Progress Advisor & Liaison/Learner Success Specialist

About the role:

Job Type: Full-time

Experience Required: 1–2 years of relevant experience

⌛ Hiring Timeline: Immediate

Key Responsibilities

• Serve as the primary point of contact and mentor for learners enrolled in the PgCTL program, supporting them in achieving their academic and professional goals.
• Provide personalized support based on each learner’s journey and career aspirations.
• Proactively share program updates, timelines, and key communications to drive learner engagement.
• Respond to queries related to academic content, technical issues, interview preparation, and certification processes.
• Collaborate with instructors and internal teams to ensure a cohesive, supportive learning environment.
• Continuously assess and improve internal processes to enhance the overall learner experience.

Candidate Requirements

• 1–2 years of relevant experience, preferably in customer service (mandatory)
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and ability to manage sensitive conversations with empathy and confidence
• Comfortable working in a fast-paced, deadline-driven environment
• Technologically adept and familiar with digital platforms used in learner support

Cultural Fit

• Passionate about their work and committed to excellence
• Respects others and fosters collaborative relationships
• Has a non-zero-sum mindset and thrives in team environments
• Communicates openly and resolves conflicts transparently
• Demonstrates initiative, eagerness to learn, and willingness to step out of their comfort zone
• Upholds integrity, ethics, and offers unconditional support to peers and learners

Additional Requirements

• Must display professionalism, integrity, and full dedication during assigned work hours
• Responsible for ensuring complete confidentiality and data security

About us

Suraasa is a teacher mobility and upskilling platform empowering educators to meet the demands of modern classrooms while creating global career opportunities.

What problem are we solving?

The global education system is at a crossroads: a severe shortage of qualified teachers threatens the future of millions of students. Developed nations like the U.S. and the U.K. face thousands of unfilled teaching positions, while many classrooms globally lack access to skilled educators. This pressing challenge calls for innovative solutions, and Suraasa is at the forefront of the change.

How are we solving it?

With over half a million educators on its platform, Suraasa offers globally recognized courses accredited by renowned institutions and awarding bodies. These programs focus on core teaching competencies, including pedagogy, classroom management, and the use of digital tools. They also equip educators to teach inclusively and to adapt to diverse cultural contexts. This holistic preparation ensures teachers can excel in any educational setting.

Suraasa partners with top schools globally to help them hire ready and qualified teachers from talent-rich regions like India, South Africa, and the Philippines. This approach bridges the gap between teacher supply and demand while enabling teachers to build thriving international careers.

What makes Suraasa a great place to work?

A vision that feels personal

Suraasaʼs mission goes beyond placements—it seeks to elevate teaching into a respected and aspirational profession. By providing educators with tools to succeed and opportunities to grow, Suraasa is not just addressing a crisis but shaping the future of education. Every connection made, every skill taught, and every career advanced brings us closer to a world where every child has access to a qualified teacher.

A financially secure startup with a great runway

We recently raised $6M in funding from the worldʼs top education investors. We donʼt believe in unnecessary cash burn. We focus a lot on maintaining operational profitability and net positive cash flows. We want to build a sustainable, highly scalable business.

Lots and lots of professional growth

Every team memberʼs growth and development is kept at the forefront. We have a young and highly motivated team that has the liberty to execute their ideas, learn new things, and grow in every way.