150 Customer Support jobs in Bhubaneswar

• Respond to customer inquiries and provide accurate information in a timely manner.
• Troubleshoot and resolve customer issues related to products or services.
• Process customer orders, forms, accounts, and requests.
• Guide customers through product features and functionalities.
• Escalate unresolved issues to the appropriate internal teams for resolution.
• Maintain detailed records of customer interactions and transactions.
• Identify and report trends in customer inquiries and feedback.
• Adhere to company policies and procedures for customer service.
• Contribute to team efforts by accomplishing related results as needed.
• Proactively seek ways to improve the customer experience.

• High school diploma or equivalent; a Bachelor's degree is a plus.
• Proven customer support experience or experience in a similar client-facing role.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems and CRM software.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customers.
• Ability to work independently and as part of a team.
• Adaptability to changing processes and customer needs.
• Previous experience in a helpdesk or technical support role is advantageous.

About Us:

Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive , handling customer queries via WhatsApp and online platforms .

Key Responsibilities:

·   Respond promptly and professionally to customer inquiries via WhatsApp and online channels.

·   Provide accurate product/service information and resolve queries effectively.

·   Maintain detailed records of customer interactions and feedback.

·   Coordinate with relevant internal teams to ensure timely resolution of issues.

·   Build positive relationships with customers to enhance satisfaction and loyalty.

·   Stay updated with product knowledge, especially fitness equipment, to assist customers better.

Qualifications & Skills:

·   Graduate in any discipline.

·   Excellent communication skills in English (mandatory).

·   Knowledge of Arabic language will be an added advantage.

·   Freshers are welcome; prior experience in customer service is a plus.

·   Interest and knowledge in fitness equipment will be an added advantage.

·   Strong interpersonal skills, patience, and problem-solving ability.

·   Basic computer proficiency and familiarity with online communication tools.

What We Offer:

·   Opportunity to work with a dynamic and growing team.

·   Learning and development in customer service and fitness equipment knowledge.

·   Positive and collaborative work environment.Company Description

The Role

As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.

About Us

At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes.

Roles and Responsibilities

• Provide chat-based support to B2B customers, ensuring timely and professional responses to queries.
• Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary.
• Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process.
• Build strong customer relationships by understanding their needs and delivering tailored solutions.
• Contribute to improving customer satisfaction scores by providing proactive and empathetic support.
• Assist in identifying recurring issues and suggest process improvements to enhance support efficiency.
• Stay updated on product features and updates to provide accurate and up-to-date assistance.

What are we looking for

• Experience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment.
• Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously.
• Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction.
• Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers.
• Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product.
• Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements.
• Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment.
• Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory).

How to apply:

Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage.

Take the interview by clicking here -

Position: Customer Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Experience: 2+ Years in Customer Support, Helpdesk, or Client Success

Company Description

Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms Collatio®, Auriga®, and Concentio® streamline complex workflows by automating data extraction, validation, reconciliation, and delivering real-time intelligence.

We are seeking a Customer Support Specialist to provide high-quality support to our clients, ensuring the timely resolution of issues, smooth onboarding, and long-term customer satisfaction. This role combines communication skills, problem-solving ability, and familiarity with AI-driven support tools.

Role Overview

As a Customer Support Specialist, you will be the first point of contact for clients, helping resolve queries, troubleshoot issues, and provide product guidance.

You will serve as a subject matter expert (SME) for Scry AI’s solutions such as Collatio® – Intelligent Document Processing, Auriga® – Knowledge Assistant, and Concentio® – Edge AI, assisting clients in effectively using our platforms.

This role requires both customer service expertise and the ability to leverage AI tools to deliver proactive, data-driven, and empathetic support.

Key Responsibilities

Customer Support & Issue Resolution

• Respond to customer queries via email, chat, and calls in a timely and professional manner.
• Troubleshoot technical/product issues and escalate when required.
• Document support tickets, resolutions, and follow-ups in the CRM/helpdesk system.

• Product Guidance & Training
• Assist clients with product setup, onboarding, and feature adoption.
• Create help articles, FAQs, and knowledge base entries to improve self-service.
• Conduct product walkthroughs and training sessions for users.

AI-Driven Support (SME Role)

• Leverage Auriga® to provide context-aware answers and quick resolutions.
• Use Collatio® to extract relevant information from client documents during support cases.
• Track support analytics (response times, resolution rates, CSAT) to identify improvement areas.

Customer Success & Feedback

• Ensure customer satisfaction (CSAT/NPS) by delivering consistent and empathetic support.
• Capture customer feedback and share with product teams for enhancements.
• Proactively identify adoption barriers and recommend solutions.

Required Qualifications & Skills

• 2+ years of experience in customer support, client success, or technical support roles.
• Strong communication skills with fluency in English (additional languages a plus).
• Familiarity with helpdesk/CRM systems (e.g., Zendesk, Freshdesk, HubSpot).
• Basic technical troubleshooting and product demo skills.
• Strong problem-solving, patience, and customer-first mindset.
• Experience with AI-driven or SaaS product support preferred.

Our Ideal Candidate

• Is empathetic, resourceful, and proactive in resolving client issues.
• Enjoys working with technology and can simplify complex solutions for users.
• Thrives in a fast-paced environment while maintaining attention to detail.
• Sees customer feedback as an opportunity to continuously improve.

Tip for Candidates

If you want to be part of building the future of AI-powered customer experience and client success, follow our page and stay updated on opportunities to grow with us.

Customer Support Intern – Emitrr

Location: Remote

Internship Type: Full-time | Paid -US Shift

About Emitrr

Emitrr is a fast-growing SaaS company helping local businesses streamline customer communication and engagement. We build tools that empower teams to automate workflows, improve efficiency, and deliver an exceptional customer experience.

We are looking for a Customer Support Intern to join our team and assist in managing day-to-day support operations. This is a fantastic opportunity to learn how a SaaS product functions behind the scenes while working closely with our product and customer success teams.

Responsibilities

• Handle day-to-day customer support operations.
• Manage and track customer support tickets efficiently.
• Respond to customer queries and issues related to the Emitrr platform.
• Coordinate with internal teams to resolve product-related concerns.
• Assist in documenting FAQs, known issues, and internal processes.
• Contribute to improving the customer experience by identifying common issues and suggesting solutions.

Requirements

• Strong communication and problem-solving skills.
• Basic understanding of SaaS products or a keen interest in learning about them.
• Ability to multitask and stay organized in a fast-paced environment.
• A proactive and customer-centric approach to handling issues.
• Currently pursuing or recently completed a degree in Engineering, Business, or a related field.

Why Join Emitrr?

• Gain hands-on experience in SaaS customer support and product operations.
• Work with a fast-growing team that values learning, ownership, and collaboration.

Interested candidates can share their resumes at: afreen.naz@emitrr.com

Job Title: Customer Support Executive

Job Type: Full-time

We seek a dynamic and customer-oriented individual to join our call centre team. As an inbound call centre candidate, you will handle incoming customer calls, answer queries, and ensure customer satisfaction with our products and services. About Our Client: Our client is a renowned restaurant group in Australia, operating 9 locations nationwide. Established in 2003, they specialize in serving authentic Italian cuisine, offering a menu that features exclusive signature dishes available only at their restaurants. With a steadfast commitment to quality and tradition, they have earned a distinguished reputation as a leader in the Italian dining industry. 

Responsibilities:

Manage incoming calls, emails, and WhatsApp messages from customers, efficiently handling booking requests.

Monitor email and WhatsApp communication channels to ensure no inquiries or complaints are overlooked.

Provide detailed product and service information to customers.

Address customer inquiries and resolve issues or concerns in a timely manner.

Handle customer complaints professionally and work toward resolutions.

Escalate complex complaints or issues to the appropriate department or personnel as needed.

Maintain exceptional customer service standards during every interaction. 

Job Location Dahisar East, Mumbai

Mode - Work from Office 

Requirements:

Prior experience in a call centre or customer service.

Need excellent communication skills.

Availability to work flexible hours, including late night shift, early morning, and weekends, as required.

Proficiency in using basic computer applications like web applications, Excel, PowerPoint, etc.

Immediate joiner would be preferred.

Advance Your Career as a Technical Customer Support Supervisor

Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated individual to join our team as a Supervisor for Technical Customer Support, guiding our team to deliver exceptional service to our cable TV customers.

What We're Looking For:

- Educational Background: A bachelor's degree in a relevant field is preferred.

- Experience: A minimum of 5–6 years of experience in technical support, with a focus on helping customers troubleshoot devices and services across the technical and entertainment industry (e.g., streaming devices, Android boxes, smart TVs, mobile devices, and related technologies) via phone and email.

- Leadership Skills: Proven ability to manage and mentor a team, ensuring efficient and high-quality customer support.

- Problem-Solving: Strong analytical skills and the ability to diagnose and resolve technical challenges swiftly.

- Communication: Excellent verbal and written communication skills to guide the team in providing clear and effective support.

- Technical Knowledge: Solid understanding of mobile devices, Tv boxes, and related technologies.

Responsibilities:

- Lead and oversee the technical support team, providing guidance and support to ensure exceptional customer service.

- Assist the team in diagnosing and resolving complex technical issues efficiently.

- Collaborate with other departments to streamline processes and contribute to service quality improvement.

- Stay current with industry trends and advancements to help elevate our support standards.

Perks:

- Competitive salary of 8-11 LPA and performance-based bonuses.

- Opportunities for ongoing training and professional development.

How to Apply:

If you are ready to lead our technical support team to new heights, we encourage you to apply or send us your resume at Only qualified candidates will be contacted for interviews. We appreciate your interest in joining our team!

• Provide exceptional customer support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to our products/services.
• Guide customers through product features and functionalities.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex technical problems to appropriate teams for resolution.
• Identify and report recurring issues to aid in product improvement.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Stay up-to-date with product knowledge and support best practices.
• Contribute to the development of support documentation and knowledge base articles.
• Collaborate with sales and engineering teams to ensure a seamless customer experience.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or technical support.
• Strong understanding of troubleshooting methodologies and technical concepts.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively.
• Proficiency with helpdesk software and CRM systems.
• Experience with (Specific Product/Software Type relevant to the client) is a plus.
• Ability to work effectively in a team-oriented environment.