435 Customer Support jobs in Chennai
Customer Support Representative/customer Support
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We are hiring for one of the client in chennai T nagar
1. CRM Strategy Development
- Develop and execute a comprehensive CRM strategy aligned with the organization's goals to enhance customer relationships, increase customer retention, and drive revenue growth.
2. Data Analysis
- Analyze customer data to gain insights into customer behavior, preferences, and trends. Utilize data-driven insights to develop targeted marketing campaigns and customer engagement strategies.
3. CRM Software Implementation
- Select, implement, and manage CRM software solutions, ensuring they meet the organization's needs and integrating them with existing systems.
4. Customer Segmentation
- Segment the customer base to tailor marketing and communication efforts based on customer demographics, behavior, and preferences.
5. Customer Journey Mapping
- Create and optimize customer journey maps to enhance the customer experience and identify opportunities for improvement.
7. Multichannel Communication
- Implement multichannel communication strategies, including SMS, social media, and chatbots, to engage customers across various touchpoints.
8. Feedback and Surveys
- Gather customer feedback through surveys and feedback mechanisms to measure satisfaction and identify areas for improvement.
9. Customer Support Integration
- Collaborate with customer support teams to ensure a seamless customer experience and resolve issues promptly.
10. Performance Metrics
- Establish key performance indicators (KPIs) to track the effectiveness of CRM efforts and provide regular reports to management.
11. Compliance
- Ensure compliance with data protection regulations, such as GDPR, and maintain the security and privacy of customer data.
**Qualifications - Degree**
**Exp: 1 to 5 Years**
**Immediate joiner (preferred)**
**T nagar -Chennai**
**Speak with employer**
**call : and whatsupp (Call between 10.30 to 06.00 PM)**
**Salary**: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Morning shift
Customer Support
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Job Title:Customer Support
Responsibilities:
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
Primary skill:
- Good communicative skill
- Fluent English speaking and writing.
Internship duration:6 Months
salary range in CTC:First 6 months stipend. After that confirmation depending on the individual’s performance .
Customer Support
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** ** Graduate or degree in any stream
- Minimum 2 years of experience in sales and in handling distributors
- Good and effective communication skills
**Responsibility-**
- Take ownership of customer issues.
- Troubleshoot problems and see them through to resolution.
- Escalate unresolved issues to the appropriate internal teams.
- Collect prompt and accurate feedback from customers.
**Salary**: ₹9,791.40 - ₹12,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Customer Support
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- Technical Troubleshooting: Diagnose and troubleshoot technical issues reported by customers, including software bugs, performance problems, and compatibility errors. Collaborate with the development and QA teams to resolve complex technical issues.
- Product Knowledge: Develop a deep understanding of our SAAS product and its features to effectively guide customers in utilizing the software and resolving issues. Stay updated with product updates, enhancements, and new releases.
- Documentation and Training: Create and update knowledge base articles, FAQs, and troubleshooting guides to empower customers to find solutions independently. Conduct training sessions and webinars to educate customers about product functionality and best practices.
- Customer Advocacy: Act as the voice of the customer within the organization. Advocate for customer needs and provide feedback to the product management and development teams to drive product improvements and enhancements.
- Customer Satisfaction: Ensure customer satisfaction and maintain high-quality service standards. Monitor customer feedback and take proactive measures to address concerns and improve overall customer experience.
- Collaboration: Collaborate with cross-functional teams including sales, product management, and engineering to ensure smooth communication and coordination. Share customer insights and feedback with relevant teams for continuous improvement.
**What you’ll need**:
- Experience: A maximum of 1-2 years of experience in customer support or related roles, preferably in a SAAS environment, is highly desirable. ( If you have more than 2 years of experience, kindly refrain from applying. We are looking to fill in a junior position only)
- Technical Proficiency: Familiarity with SAAS products and cloud-based technologies is a plus.
- Communication Skills: Excellent written and verbal communication skills. Ability to explain complex technical concepts in a clear and concise manner to non-technical customers.
- Problem-Solving Abilities: Strong analytical and problem-solving skills to identify and resolve customer issues effectively. Ability to think on your feet and make decisions independently.
- Customer-Focus: Passion for providing exceptional customer service and ensuring customer satisfaction. Patience, empathy, and the ability to handle difficult customer situations with professionalism.
- Organizational Skills: Strong organizational and multitasking abilities to manage customer inquiries, prioritize tasks, and meet deadlines in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing business needs and work effectively in a dynamic, team-oriented environment.
- Bachelor’s Degree: A bachelor’s degree in a relevant field is preferred but not mandatory.
**What you’ll love about us**:
- ** Dress**: Wear anything you like to the office - and be as comfortable at work as you are in your own living room.
- ** Flexibility**: Pick a time that fits you best, feel free to skip the commute and hit your deadline from home.
Customer Support
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Location : Banglore
Qualfication : 12 th, Diploma, Any degree
Gender : Both Male and Female
Languages : English+ Hindi, English+malayalam or English+kannada
minimum :0 to 6 months
Looking for Immediate joiners
)
Work Location: In person
Customer Support engineer
Posted 11 days ago
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Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
+ Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools and ITSM processes.
+ Strong planning skills, considering possible changes and circumstances.
+ A strong work ethic, including the capacity to put in longer hours when necessary.
+ Adaptability to changing environments.
+ A client-focused approach, creating positive client experiences throughout their journey.
+ The aptitude to communicate and work across different cultures and social groups.
+ Excellent active listening skills, confirming understanding and seeking relevant information.
+ A positive outlook and resilience under pressure.
+ A bachelor's degree in information technology/computing or equivalent experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Customer support specialist
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Altisource logoPost-Close AnalystEmployees can work remotelyFull-timeSalary - 3.5lpa + 6k NSA+ incentives( 10- 15k)Willing to work in night shiftsJob Description Review and update construction documents in the system to ensure completeness and accuracy.Maintain and update construction budget details while placing inspection orders with field inspectors.Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.Coordinate with stakeholders through email and phone communication to ensure order fulfillment.Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.QualificationsGraduate Excellent attention to detail in reviewing documentation and identifying gaps.Excellent communication skills to interact with clients, contractors, and inspectors.Ability to multitask and meet deadlines in a fast-paced environment.Must have experience in US mortgage documents review process.Additional InformationPERKS OF WORKING AT ALTISOURCECompany Description ARE YOU READY TO WORK AT ALTISOURCE?Are you interested in making an immediate impact on work that matters?Are you looking to join a group of seasoned industry experts, innovators and collaborators relentlessly focused on driving results?Are you intrigued by a billion-dollar company that is financially successful but feels like a start-up? If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We offer challenging work and great colleagues as well as career development opportunities.ProsperityCompetitive base salaries - we believe the top talent deserves the top dollar!401k plans with company matching – we want to empower you to foster your career, and prepare for retirementGood HealthComprehensive Medical, Dental, and Vision insurance plansTax-free Flexible Spending AccountLife insurance, short-term, and long-term disability. And Happiness!Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per yearFree snacks, drinks and coffeeLots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)Opportunities for you to join our community service initiatives, including Habitat for HumanityAre you up to the challenge? Apply today!Got a question? Contact our Talent Acquisition Team at Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Customer support executive
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About Company Are you looking to take the next step in your career? Join our dynamic and fast-growing team at Paperchase Accountancy (GDC) as a Client Support Associate (CSE). This is an excellent opportunity to work in a collaborative, client-focused environment and enhance your professional skill set.About the RoleAs a Client Support Executive (CSE), you will play a crucial role in delivering outstanding client service while working in a supportive team.ResponsibilitiesProficiency in Advanced Excel, CRM platforms, and troubleshootingExcellent verbal and written communication skills in EnglishWillingness to work in rotational shiftsMust have a personal laptop and a stable Wi-Fi connectionQualificationsEducation: GraduateExperience: 1yrs - 2 yrs (Relevant Experience Preferred)Join Date: Immediate joiners will be given preferenceRequired SkillsProficiency in Advanced ExcelExperience with CRM platformsTroubleshooting skillsExcellent verbal and written communication skills in EnglishWillingness to work in rotational shiftsMust have a personal laptop and a stable Wi-Fi connectionPreferred SkillsRelevant experience in client supportPay range and compensation packageDetails regarding pay range or salary will be discussed during the interview process.Equal Opportunity StatementIf you’re passionate about delivering outstanding client service and are eager to grow within a supportive team, we’d love to hear from you!
Customer Support Lead
Posted 1 day ago
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Our client is seeking an experienced and motivated Customer Support Lead to manage and enhance their customer service operations. This is a fully remote position, allowing you to lead your team from anywhere. You will be responsible for guiding a team of customer support representatives, ensuring exceptional customer satisfaction, and optimizing support processes.
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Monitor customer interactions and provide coaching to improve service quality and efficiency.
- Develop and implement customer support policies and procedures.
- Ensure timely and effective resolution of customer inquiries, issues, and complaints.
- Analyze customer support metrics and KPIs to identify areas for improvement.
- Manage support team schedules and ensure adequate coverage.
- Act as a point of escalation for complex customer issues.
- Collaborate with other departments (e.g., Sales, Product Development) to resolve customer issues and improve the customer experience.
- Gather customer feedback and insights to inform product and service improvements.
- Maintain a high level of customer satisfaction through proactive and responsive support.
- Develop and deliver training materials for new and existing support staff.
- Oversee the effective use of customer support software and tools (CRM, ticketing systems).
- Identify and implement process improvements to enhance support efficiency and effectiveness.
- Prepare regular reports on team performance, customer satisfaction, and support trends.
- Foster a positive and productive team environment, promoting collaboration and knowledge sharing.
- Ensure adherence to company values and service standards.
- Stay up-to-date with industry best practices in customer service and support.
- Contribute to the overall customer success strategy of the company.
- Manage remote team performance and engagement effectively.
- Drive initiatives to improve first-contact resolution rates.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service or support roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience managing and motivating remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to analyze data and derive actionable insights from customer support metrics.
- Demonstrated ability to handle challenging customer situations with empathy and professionalism.
- Proficiency in using collaboration tools for remote team management.
- A strong commitment to delivering exceptional customer experiences.
- Experience in training and developing customer support staff.
- Adaptability and resilience in a fast-paced, remote work environment.
Customer Support Specialist
Posted 1 day ago
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