Digital Transformation- AM/Manager

Bengaluru, Karnataka ₹900000 - ₹1200000 Y HealthCare Global

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Role Description

This is a full-time, on-site role located in Bengaluru for a Digital Transformation Assistant Manager/Manager. The role involves leading digital transformation initiatives, utilizing design thinking to implement innovative solutions, and driving business transformation efforts. The Assistant Manager/Manager will work closely with both internal and external stakeholders to develop and execute transformation projects aimed at improving operational efficiencies and enhancing patient care.

Qualifications

  • Digital and Business Transformation
  • Proficient in Analytical Skills
  • Experience in Design Thinking
  • Excellent problem-solving and strategic thinking capabilities
  • Strong project management and leadership skills
  • Experience in the healthcare & CRM industry preferred
  • Excellent communication and collaboration abilities

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Digital Transformation Proposal Manager

Bengaluru, Karnataka Infinite Computer Solutions

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We are looking for Manager, Sales & Proposal Hub

Experience in Strategic Consulting & Digital Transformation and Cost optimization

Location: Bangalore / Hyderabad / Chennai / Noida / Gurgaon

Shift timing: EST timing: 5PM IST - 2.30AM IST

Can join immediate - 60 days

Mode: Hybrid: 3 days office & 2 days work from home


Interested candidates, Please share your profiles and below details to


Email ID:


Total experience:

Relevant Experience:

Current CTC:

Expected CTC:

Notice Period:

If Serving Notice Period, Last working day:

Email ID:



Responsibilities for Manager, Sales & Proposal Hub:

Experience in Strategic Consulting & Digital Transformation and Cost optimization

Knowledge in US Healthcare domain preferred.

  • Own the proposal development process from intake through submission, coordinating across sales, delivery, and solutioning teams to create high-impact, client-ready deliverables.
  • Craft compelling narratives that align with win themes and client pain points, ensuring every proposal clearly articulates value, differentiation, and business impact.
  • Drive pricing and contracting strategy support , pulling together inputs from cross-functional stakeholders and validating consistency across commercial documents.
  • Maintain and continuously improve the proposal asset library , including boilerplates, case studies, templates, and visual elements for reuse across proposals.
  • Manage proposal operations , including pipeline tracking, version control, deadlines, and retrospectives to ensure continuous improvement and delivery excellence.
  • Mentor and guide junior team members , fostering a high-performance, detail-oriented culture and maintaining proposal quality and compliance standards.

Qualifications:

  • 5–12 years of experience in proposal management, pre-sales, or strategy consulting within consulting firms, or healthcare technology vendors.
  • Demonstrated leadership in managing complex proposals and coordinating input from cross-functional stakeholders.
  • Strong writing and analytical skills;
    ability to translate technical input into persuasive and strategic proposal content.
  • Knowledge of pricing models, compliance workflows, and procurement processes in enterprise and public sector RFPs.
  • Bachelor’s degree required;
    MBA preferred.
  • Familiarity with U.S. healthcare (payer/provider) landscape is a strong plus.
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GM - Digital Transformation Program Manager

Bengaluru, Karnataka Schneider Electric

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Qualifications & Certifications · Bachelor’s degree in engineering, Computer Applications, or Business Administration. · Project Management certifications such as PMP, Prince2, or Agile SAFE are preferred. · 10–15 years of experience in IT project/program management, preferably in large-scale ERP transformations. Required Skills · Strong SAP functional expertise, especially in S/4HANA modules. · Proven experience in managing global digital transformation programs. · Excellent stakeholder management and communication skills. · Ability to work in a matrixed organization and influence without authority. · Strong business acumen and digital mindset. · Experience in managing vendors, consultants, and cross-cultural teams. · Proficiency in project management tools such as Microsoft Project. Qualifications Qualifications & Certifications · Bachelor’s degree in engineering, Computer Applications, or Business Administration. · Project Management certifications such as PMP, Prince2, or Agile SAFE are preferred. · 10–15 years of experience in IT project/program management, preferably in large-scale ERP transformations. Required Skills · Strong SAP functional expertise, especially in S/4HANA modules. · Proven experience in managing global digital transformation programs. · Excellent stakeholder management and communication skills. · Ability to work in a matrixed organization and influence without authority. · Strong business acumen and digital mindset. · Experience in managing vendors, consultants, and cross-cultural teams. · Proficiency in project management tools such as Microsoft Project. Schedule: Full-time Req: HSP
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Digital Strategy Analyst

Bengaluru, Karnataka ₹1500000 - ₹2500000 Y Apple

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At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly Bring passion and dedication to your job and there's no telling what you could accomplish The AppleCare Digital team is looking for a Design and Experimentation Analyst to drive data-informed decision-making as we evolve our digital support products portfolio. This role will play a key part in enhancing customer journeys, boosting engagement, and delivering smooth digital support experiences. We are seeking an analytical thinker with superb communication skills, strong business intuition, and passion for translating complex data into actionable insights. We seek a self-starter, who is willing to adapt well to changing requirements and work with multi-functional teams.

Description

  • Shape product features and roadmap: Collaborate closely with designers and product owners to translate data insights into actionable recommendations that shape product features and influence the product roadmap - Drive data-informed design decisions: Analyze user behavior data and conduct A/B tests to find opportunities for improving product and website user experience across platforms - Uncover deep user insights: Perform detailed analysis on user interactions, engagement, and usability for digital experiences, building behavioral insights to anticipate user needs and curate frictionless customer experiences - Curate and conduct rigorous A/B testing: Design and implement A/B tests to experiment with design variations, objectively grounding decisions in real user behavior and analytics - Analyze and interpret results: Extract actionable insights from experiment data, presenting findings and recommendations to multi-functional teams in a clear and compelling manner - Champion a culture of experimentation: Promote data-driven decision-making and continuous optimization throughout the organization - Stay ahead of the curve: Stay up-to-date with industry trends, emerging technologies, and best practices in digital analytics, proactively finding opportunities for innovation and improvement.

Minimum Qualifications

  • 8+ years of industry experience in Data Analytics or similar role
  • Experience in converting ambiguous user behavior or business questions into data-driven hypotheses and measurable outcomes
  • Experience with using SQL to mine and analyze data
  • Expertise in experimentation methods (eg. A/B testing, multivariate testing) and statistical analysis
  • Familiarity with UX metrics and behavioral analysis to support design decision-making
  • Experience in navigating through complex organizational structures and influencing business partners and stakeholders in decision making

Preferred Qualifications

Advanced degree (MS or MBA preferred) in a quantitative field such as Statistics, Design, Data Science, Machine Learning, Operations Research, Engineering, Computer Science, Mathematics, Physics, Bioinformatics, Economics, Psychology, or a similar quantitative field.

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Digital Strategy Manager

Bengaluru, Karnataka ₹600000 - ₹1800000 Y Vidyashilp University

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About the Role

We are seeking a Digital Strategy Manager who blends storytelling flair with sharp analytical thinking to drive performance and brand growth. This role demands not only technical expertise but also a deep understanding of Gen Z psychology and content consumption habits, ensuring our strategies resonate with young, digital-native audiences. The ideal candidate will have proven success in managing multi-channel campaigns, building social communities, and scaling performance marketing efforts, preferably in education, edtech, consumer tech, e-commerce, or youth-focused brands.

Key Responsibilities

  1. Digital Performance & Campaign Leadership

  2. Plan, execute, and optimise paid performance campaigns across Google Search, Google Display Network, Meta Ads, and other digital platforms.

  3. Monitor and improve ROI through continuous testing, targeting refinement, and creative optimisation.
  4. Integrate influencer marketing strategies into overall digital plans to enhance reach and credibility.

  5. Social Media Strategy & Community Growth

  6. Lead social media and influencer marketing initiatives to grow followers, engagement, and brand love.

  7. Craft content strategies tailored for Gen Z and millennial audiences with platform-specific storytelling.
  8. Leverage trends, formats, and cultural moments to make brand content highly shareable.

  9. SEO & Website Performance

  10. Own SEO strategy—on-page, off-page, and technical improvements—to boost rankings, traffic, and conversions.

  11. Collaborate with content, design, and web development teams to ensure SEO alignment.

  12. Insights & Analytics

  13. Analyze audience behavior and content consumption patterns to inform campaign direction.

  14. Prepare data-driven reports with actionable insights for continuous improvement.

Required Skills & Competencies

  • Technical Mastery: Google Ads, Google Analytics, Meta Business Suite, SEO tools (SEMRush, Ahrefs, Google Search Console).
  • Creative Storytelling: Ability to turn brand goals into narratives that resonate with youth audiences.
  • Analytical Mindset: Data-driven decision-making with a strong grasp of performance metrics.
  • Proven experience in lead generation, search & display campaigns, SEO management, and social media growth.
  • Leadership in social media, influencer marketing, and paid performance campaigns.
  • Experience in education, edtech, consumer tech, e-commerce, or youth brands preferred.
  • Strong written communication skills and ability to collaborate cross-functionally.

Qualifications

  • Bachelor's degree in Marketing, Digital Media, Communications, or related field.
  • 4+ years of experience in digital performance marketing, SEO strategy, and social media strategy.
  • Certification in Google Ads, Google Analytics, or Meta Ads will be an advantage.

If you are interested to the work in University send updated resume to

Regards,

Srikanth B.S.

HR Team

Vidyashilp University

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Digital Strategy Lead

Bengaluru, Karnataka ₹2000000 - ₹2500000 Y JOAN Digital

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Job Description

Location:
Bengaluru (Bangalore), India — remote-friendly with overlap to UK & US time zones

Employment:
Full-time

Reports to:
Directors

Works closely with:
Client Services Manager, Delivery Manager, Channel Specialists (SEO, PPC, Web), QA

About Us

JOAN Digitech is a fast-moving, boutique digital agency operating across the UK, US and India. We help e‑commerce brands unlock growth through sharp strategy and exceptional execution in SEO, PPC, content and web. We're a small, ambitious team that values ownership, clarity and outcomes.

Role Overview

We're hiring a
Digital Strategy Lead
to own cross‑channel strategy (SEO, PPC, Web) for e‑commerce clients, lead client conversations end‑to‑end, and set direction for our specialist teams. You'll translate business goals into clear strategies and defend them with data; orchestrate delivery with the Delivery Manager; and ensure our work lands on time, to spec, and with measurable impact. This role suits an entrepreneurial self‑starter with faultless English communication, who can think strategically and operate hands‑on in a fast‑paced startup environment.

What You'll DoStrategy & Direction

  • Own the integrated growth strategy across
    SEO, PPC and Web
    for a portfolio of e‑commerce clients.
  • Turn commercial goals into channel roadmaps, quarterly OKRs and test‑and‑learn plans.
  • Define information architecture, CRO hypotheses, landing page briefs and content frameworks.
  • Establish measurement plans, attribution approach and incrementality testing where applicable.

Client Leadership

  • Lead discovery, strategy presentations, QBRs and weekly/bi‑weekly work‑in‑progress calls.
  • Present and defend recommendations with clear narratives and evidence; manage objections.
  • Build trusted relationships with senior client stakeholders; surface opportunities and risks early.

Planning, Delivery & Governance

  • Convert strategies into clear scopes, milestones and briefs; ensure Delivery Manager has what they need to plan sprints and resourcing.
  • Set quality bars and acceptance criteria for deliverables (SEO audits, ad builds, landing pages, dev tickets, dashboards).
  • Maintain a risk log; proactively unblock delivery and escalate where needed.

Team Leadership (Matrix)

  • Provide day‑to‑day strategic guidance to SEO, PPC and Web specialists; review and sign off key outputs.
  • Coach teams on decision‑making, prioritisation and data storytelling; contribute to playbooks and templates.
  • Foster a culture of accountability, speed and high craftsmanship.

Performance, Analytics & Insight

  • Own KPI frameworks (revenue/ROAS, CPA, MER, CVR, AOV, LTV, organic sessions/visibility, tech health).
  • Direct analytics setup (GA4, GTM), product feed hygiene, conversion tracking and event taxonomy.
  • Build concise, insight‑led reporting; translate data into decisions and next actions.

Growth & Commercials

  • Identify expansion opportunities (new channels, CRO, feed optimisation, internationalisation).
  • Support proposals, pitches and forecasting for new business and upsell.

What You'll BringMust‑Have Experience

  • 7+ years
    in digital performance roles spanning
    SEO, PPC and Web/CRO
    , with at least
    3 years in a client‑facing strategy lead/lead consultant
    capacity for e‑commerce brands.
  • Proven ownership of multi‑channel roadmaps delivering measurable revenue growth.
  • Hands‑on credibility: comfortable reviewing SEO technical audits, building/QAing paid campaigns, and shaping web backlogs with developers.

Technical Fluency

  • SEO: Technical audits (CWV, rendering, crawl/indexation, schema), content strategy, internal linking, international SEO.
  • PPC/Paid Social: Google Ads, Microsoft Ads, Meta, LinkedIn/TikTok (as relevant), feed management, audiences, creative testing, budgeting and pacing.
  • Web/CRO: Shopify/WordPress familiarity, UX heuristics, experimentation, landing page briefs, basic HTML/CSS/JS literacy helpful.
  • Analytics: GA4, GTM, Looker Studio; comfort with attribution concepts and testing.

Communication & Ways of Working

  • Faultless English
    written and spoken; concise storytelling and deck craft.
  • Exceptionally organised; able to run multiple accounts across time zones without dropping balls.
  • Startup mindset: ownership, bias to action, comfortable with ambiguity and context‑switching.

Location & Hours

  • Bengaluru (Bangalore) preferred.
    Remote within India considered.
  • Willingness to align hours for regular overlap with
    UK (GMT/BST)
    and
    US (ET/PT)
    clients.

Nice to Have

  • Experience with international rollouts, multi‑store/multi‑language SEO.
  • Familiarity with ecommerce platforms (e.g., Shopify, Wix, WooCommerce), product schema, and PMax best practices.
  • Experience shaping QA standards and delivery playbooks in an agency.
  • Public speaking or thought leadership (webinars, blogs, events).

What We Offer

  • Competitive compensation with performance incentives.
  • Remote‑friendly, flexible working with a trusting, outcomes‑first culture.
  • Direct impact: shape how a growing agency delivers strategy and performance.
  • Professional development budget; exposure to UK/US e‑commerce brands.
  • Laptop and essential work tool reimbursements where applicable.

How to Apply

Send your CV and a short note/cover letter to (subject:
Digital Strategy Lead – Your Name
), including:

  • 2–3 concise case studies showing cross‑channel impact (problem → strategy → actions → outcomes).
  • A sample deck or reporting snapshot that demonstrates your storytelling and rigour.
  • Availability and location.

JOAN Digital is an equal opportunity employer and does not discriminate on the grounds of gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates are assessed on merit, qualifications and ability to perform the role.

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Digital Strategy Manager

Bengaluru, Karnataka MetricStream

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Job Description

MetricStream is the global market leader for Integrated Governance, Risk, and Compliance (GRC) solutions delivered on an intelligent integrated platform. MetricStream’s purpose-built platform is proven with over a million global users, designed to serve GRC use cases across industries and powered by deep domain expertise, embedded content, rich context, integrated data, and explainable AI. Since 2001, MetricStream has empowered organizations to intuitively harness front-line intelligence that enables all stakeholders to make real-time risk-aware business decisions.

Title: Manager Digital Marketing

Job Location : - Bengaluru

We are looking for a Digital Marketing Manager to lead our digital marketing efforts and drive measurable pipeline growth. In this role, you will own SEO strategy, paid media programs, email campaign execution, and conversion optimization initiatives. You’ll collaborate closely with the product marketing, inside sales and website teams on optimizing digital marketing programs through continuous improvements, but your core focus will be scaling digital campaigns that fuel demand for our solutions.

This is a hands-on leadership role ideal for someone who thrives at the intersection of strategy, execution, and analytics.

Key Responsibilities


  • Build and execute a digital marketing roadmap that aligns with demand generation and sales pipeline goals.
  • Lead and mentor the digital marketing team, including agencies and contractors, to deliver pipeline growth and ROI.
  • Champion an AI-enabled, data-driven approach to campaign design, execution, and optimization.
  • Own and scale MetricStream’s global SEO strategy to increase keyword rankings, organic traffic, and thought leadership visibility.
  • Partner with the Website team to ensure technical SEO, site performance, and content optimization align with AI-First Connected GRC messaging.
  • Manage planning, execution, and optimization of paid campaigns across Google Ads, LinkedIn, GDN, Demandbase, and other digital channels.
  • Align campaigns with buyer journeys, personas (C-suite, risk, compliance, audit leaders), and verticals (BFSI, healthcare, energy, and beyond).
  • Optimize budgets and bids to maximize Hot Leads, SQLs, and pipeline impact.
  • Drive experimentation and testing of landing pages, lead forms, and user flows.
  • Collaborate with the Website team on UI/UX refinements to improve conversion rates and pipeline contribution.
  • Develop dashboards and reports to measure channel performance, pipeline contribution, and ROI (HubSpot, Salesforce, GA4, Demandbase and other tools).
  • Translate data into actionable insights for leadership, ensuring digital programs directly support opportunity pipeline growth.


Skills and Experience


  • 7–10 years of digital marketing experience, including 3+ years in a manager or leadership role.
  • Proven track record driving pipeline growth via SEO, SEM/PPC, and CRO.
  • Hands-on expertise with HubSpot, Salesforce, Demandbase, Google Ads, LinkedIn Ads, and GA4.
  • Strong knowledge of SEO tools such as SEMRush, Ahrefs, and Google Search Console.
  • Data-driven and analytical, with the ability to show ROI and pipeline impact.
  • Experience managing agencies and cross-functional stakeholders.
  • Passion for digital innovation, AI-first strategies, and measurable marketing outcomes.

Why Join MetricStream

  • Be part of a mission-driven company redefining how the world manages cyber and enterprise GRC risk.
  • Work on AI-first, market-leading solutions that power the risk strategies of the world’s top enterprises.
  • Collaborate with global teams and senior leadership to shape product and marketing direction.
  • Enjoy a high-impact, innovation-oriented culture where your insights and execution make a difference.

Education

  • Bachelor's or Master's degree in Marketing
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Manager-Digital Transformation

Bengaluru, Karnataka ₹1200000 - ₹3600000 Y Tesco Business Solutions

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About the role
I am a part of the Digital Transformation team at Tesco Business Services, my team & I work with relevant stakeholders to assess & build pipeline for Digital Projects that are aligned Tesco defined standards and guidelines

You will be responsible for
- Developing and leading a high performing team, creating an environment for success by setting direction and coaching them to succeed through inspiring conversations every day. (Refer to the expectations of a manager at Tesco- the minimum standards)- Initiates and designs continuous improvements initiatives to drive performance within their teams - Accountable for achieving teams objectives, stakeholder management and escalation management. - Making decisions within policy and procedure framework to deliver business plans.

  • Driving Digital Transformation strategy and the shared vision across Tesco Functional areas- Assess processes and build pipeline of opportunities for Digital Transformation that drive tangible benefits - End to end accountability from identification to delivery of solution in partnership with business teams and delivery partners- Identify fit for purpose automation solutions and practices for my team to follow- Ensure frequent and relevant updates to all relevant parties across all levels of the business at all times- Partner with Stakeholders, Vendors, Technology & Business teams to achieve defined business outcomes- Develop and lead a high performing team of individual contributors, giving them the opportunities to be their best by coaching, career development conversations and effective performance management- Identify and initiate projects to improve and optimise ways of working within the team- Prepare schedules and define priorities for my team to assess to build the opportunities pipeline pipeline and manage delivery for bug free and on time automation solutions- Ensure my team prepares appropriate documentation for all digital solutions  - Drive setting up of Digital Academy by building Knowledge base/reusable assets- Automation Delivery Model – Drive and implement cohesive automation delivery model across Tesco that brings together all the disparate stakeholders across Technology and Business teams- Frequently review and refine the Automation Methodology in partnership with all relevant stakeholders- Ensure my team and I adhere to norms, guidelines and practices laid out for Digital solutions at all times - Following our Business Code of Conduct and always acting with integrity and due diligence- Live our values of 'We treat everyone how we like to be treated' & "No one tries harder for customers" everyday

You will need
Experience level - 8 to 12 years preferredDomain skills:- Identify Digital opportunities and solution development- Process Mapping and Designing preferred- Designing Functional and Solution Design Documents preferred- Understanding of Lean and Six Sigma principles

People Skills:- Managing and leading Digital Transformation teams

Technical skills:- Expertise and experience with one of the below tools- Primary Skills: Hyperautomation, HITL, RPA Tools (Automation Anywhere, UIPath) & Setting up Infrastructure- Power Platform (Power App, Power BI, Power Automate), Sharepoint- Secondary skills - VBA, Python, SQL, C#, Tableau,- LCNC, etc- JIRA, Confluence, Github

  • Customer Focus

  • Managing and Influencing Stakeholders

  • Managing People

  • Managing Operational Delivery

  • Managing and driving change across the business

  • Leading and Managing Projects

  • Setting up and managing objectives and KPIs

Whats in it for you?
At Tesco, we are committed to providing the best for you. 

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. 

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.  

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. 

Salary -

Your fixed pay is the guaranteed pay as per your contract of employment. 

Performance Bonus -

Opportunity to earn additional compensation bonus based on performance, paid annually 

Leave & Time-off -
Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy. 

Making Retirement Tension-FreeSalary -
In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. 

Health is Wealth -
Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. 

Mental Wellbeing -
We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.  

Financial Wellbeing -
Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.  

Save As You Earn (SAYE) -
Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.  

Physical Wellbeing -
Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. 

About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. 

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. 

Tesco Business Solutions:
 

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.

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Manager - Digital Transformation

Bengaluru, Karnataka ₹1500000 - ₹2500000 Y Firstsource

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Job Description

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job location :Bangalore
Position : Manager- Business Transformation
Division : BPO
Experience : We
are seeking a Manager with 2–4years of experience to drive process excellence and digital transformation in our outsourcing operations. The role will focus on workflow improvement, leveraging
Lean, Agentic AI, Generative AI, and automation tools
, while ensuring measurable gains in efficiency, customer experience, and margin optimization.

Key Responsibilities

  • Lead and support process improvement initiatives using Lean Six Sigma and continuous improvement approaches.
  • Identify opportunities for designing AI-led transformation projects (Agentic AI, Gen AI, RPA, analytics, and digital tools).
  • Partner with senior leaders and cross-functional teams to identify margin optimization opportunities and efficiency levers.
  • Track and report KPIs for productivity, cost, and customer satisfaction improvements.
  • Drive change adoption, ensuring smooth implementation of new digital tools and processes.
  • Research emerging AI/digital trends and recommend use cases relevant to operations.

Requirements

  • 2–4 years of work experience in process excellence, digital transformation, or consulting.
  • Strong understanding of AI/Gen AI use cases, automation, and digital experience tools.
  • Demonstrated ability to deliver measurable improvements in cost, quality, or customer satisfaction.

Skills

  • Lean Six Sigma methodology (practical application).
  • Analytical and data-driven problem solving.
  • Familiarity with digital enablers (RPA, AI chatbots, Gen AI, analytics tools).
  • Strong communication, presentation, and stakeholder management skills.
  • Curiosity and innovation mindset.

Qualifications

  • MBA/PGDM (mandatory) in Operations, Strategy, or related specialization.
  • Lean Six Sigma Green Belt certification (preferred).
  • Additional certifications in Project Management (PMP/Agile) or AI/automation tools will be an advantage.

Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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Manager Digital Transformation

Bengaluru, Karnataka Concentrix

Posted 2 days ago

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Job Description

About Concentrix:
Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Location : Bangalore
Mode of work - Work from Office (all 5days)
Expertise in Contact center improvements like NPS, CSAT, AHT,etc. with deploying Tech solutions like - AgenticAI, AgentAssist, IVR, GenAI, etc.

Role:
Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

Key Roles & Responsibilities:
Co-innovate with our clients to outline transformation roadmaps
Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
Support delivery, account management, sales teams in problem solving and driving business growth
Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
Create a culture of problem solving by imparting trainings
Identify new technologies which can help us improve CNX &/ our client’s business processes
Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs

Desired Skills/ Preferred Qualifications:
Comprehensive understanding of Business Process Service & CX business & associated channels
Solution Building – Business Transformation Roadmaps
Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
Proven experience in conducting Process Discoveries & write Process Design Documents
Lean Six Sigma BB / MBB Certification would be preferable
Strong Stakeholder / client management experience
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  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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