147 Digital Transformation jobs in Delhi

 Key Responsibilities

1. Maturity Assessment & Roadmap Definition
• Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).
• Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).
• Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.
2. Target Operating Model (TOM) Design
• Define a future-state CCC operating model across people, process, technology, governance.
• Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).
• Recommend service delivery structure (centralized, federated, hybrid) with clear roles.
3. Governance & Business Alignment
• Design governance processes, steering structures, and operating rhythms.
• Align KPIs with executive dashboards and outcome-driven metrics.
• Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).
4. Stakeholder Management & Communication
• Facilitate executive workshops to validate vision and secure buy-in.
• Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.
• Manage change communications across teams and layers.
5. Change Management & Transformation Enablement
• Define and drive adoption plans for new tools and processes.
• Build awareness campaigns, capability training, and internal champions.

Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.

Requirements

• Education :
• Bachelor's in Computer Science, Business, or Engineering (required)
• MBA or Master's in Technology Strategy or Management (preferred)
• Experience :
• 10–15 years in digital transformation or operational strategy
• 5+ years designing or managing command/operations center models
• Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana
• Core Competencies :
• ITOM/ITSM operating models
• Strategic planning, KPI alignment, enterprise transformation
• Business-technology alignment and maturity modeling
• Executive communication, facilitation, and change leadership
• Certifications (Preferred) :
• ITIL 4 Strategist or Leader
• TOGAF / COBIT
• Prosci Change Management Practitioner

Job ID

35069

Job Type

Full-time

Job Location

New Delhi

Experience

6-10 Years

Posted

18th September, 2025

Posted by

Aanchal Malhotra

Job Description

Role Overview

The Manager – Commercial Digital Transformation & Enablement will act as a key driver of SOP (process documentation), process standardization, automation, and digital enablement within the Branch Commercial function. The role requires a strong understanding of Sales commercial processes, sales automation tools, and IT-driven solutions, with understanding of SAP/ DMS/ SFA with the ability to lead transformation initiatives and ensure seamless adoption across stakeholders. The incumbent will function as both a strategic enabler and execution lead, bringing in a highly automation-focused mindset to enhance operational efficiency, scalability, centralisation and business impact.

Key Responsibilities

Process Understanding & Standardization

• Map, analyze, and standardize Sales commercial processes across branches.
• Identify inefficiencies and design solutions supported by automation and digital tools.
• Establish governance frameworks to ensure consistent process adherence.

Digital Enablement & Automation

• Lead sales automation, ERP- SAP, DMS and digital workflow initiatives within branch sales commercial operations.
• Partner with IT and business stakeholders to design and deploy scalable automation solutions.
• Champion a digital-first, automation-driven mindset across teams.

Transformation & Change Management

• Drive large-scale transformation projects from planning to execution.
• Facilitate adoption of new tools and processes through training and communication.
• Act as a change agent, enabling teams to transition smoothly into digital ways of working.

Stakeholder & Program Management

• Collaborate with Sales, IT, Finance, and Corporate functions to deliver aligned outcomes.
• Manage multiple stakeholders, ensuring transparency, alignment, and timely delivery.
• Track program progress, risks, and KPIs to ensure successful execution.

Commercial Support & Governance

• Support branch teams in digital adoption and issue resolution.
• Monitor compliance and risk controls within automated processes.
• Continuously explore new areas for automation within sales commercial functions.

Key Skills & Competencies

• Strong Sales commercial process knowledge with ability to simplify and standardize.
• Proven expertise in digital transformation, automation, and IT-enabled solutions.
• Skilled in program management and stakeholder engagement.
• Strong analytical, problem-solving, and solution design capabilities.
• Excellent communication, influencing, and change management skills.

Qualifications & Experience

• MBA / Postgraduate in Business, Commerce, Technology, or equivalent.
• CA/ CA Inter/ CWA preferable
• 6–10 years of experience in commercial operations, process automation, or digital transformation roles.
• Hands-on exposure to sales automation tools, ERP platforms, and commercial digitization.

Proven success in leading large-scale automation and transformation

Roles & Responsibilities:

1. Visualize the Digital Transformation of "Airport IT Services & Operations" through Innovation.
2. Lead the development and architecture of the Core Airport IT (Airport ITaaS) digital airport Platform and associated application solutions.
3. Adopt leading COEs, Products teams and systems Engineering, software development, integration, testing and QA methodologies to ensure that the evolution of the Airport IT Platform is achieved on time and within budget.
4. Coordinate closely with the leadership team to ensure that the Airport IT Platform evolves to support the business plan and successive AOPs.
5. Explore new and developing digital technologies and assess their value.
6. Study the latest technologies and conceptualize the best use cases for Airports.
7. Lead and Develop incubation labs to build products & services to create new value.
8. Continuously assess airport digital business solutions as candidates for integration in the Platform
9. Create a team of solution integration SMEs to evolve the Airports IT Platform.
10. Provide training / mentoring resources to the architecture, integration, and development teams.
11. Closely interact with OEM's, solution providers and Clients to support the solution build and business development.
12. Generate revenues with Digital Solutions and Product developments.
13. Cost saving by implementing digital technologies/ automation for IT operations and services.
14. Be an evangelist for digital transformation in the Airport IT Services & Operations and represent company in external forums.
15. Be a thought leader in this space.

Work Experience and Qualification

• 18+ years related work experience in product/platform/solutions development with 10 years in a leadership role in IT Services & Operations, Aviation and Transport industries experience will be advantageous.
• The successful candidate will be educated to business/technology degree level or higher or other advanced degree or professional qualification in a relevant domain.
• Has demonstrated Thought Leadership
• Has formed and led technology teams that have developed notable digital innovations.
• Understanding of IT Infrastructure, Applications, Database & Networks, and programming languages.
• Extensive experience in large scale systems integration and large systems architecture.
• Has worked in solutions development / integration with large complex, transactional, real-time systems environments.
• Successful team leader with proven leadership skills.
• Very familiar with IT Services & IT operations of complex and large-scale infrastructure environments.
• Articulate and good communication skills.
• Comfortable leading projects and programs and managing at a detailed level.
• Very familiar with digital innovation in IT operations
• Very familiar with Predictive technologies, Incidence Avoidance etc
• Should have work experience in implementing digital projects related to video analytics , IOT, Digital twin etc.
• Should have handled digital transformation of legacy applications.

• Analyze client business processes, identifying opportunities for digital integration and optimization.
• Develop and present strategic recommendations for digital transformation initiatives, including technology adoption, process re-engineering, and organizational change.
• Collaborate with client stakeholders at all levels to understand their challenges and define project scope and objectives.
• Lead project teams in the implementation of digital solutions, ensuring timely and successful delivery.
• Conduct market research and stay abreast of emerging technologies and industry best practices.
• Facilitate workshops and training sessions for client teams.
• Prepare comprehensive project reports, presentations, and deliverables.
• Assess and manage project risks and dependencies.
• Contribute to business development efforts, including proposal writing and client relationship management.
• Mentor junior consultants and contribute to the firm's knowledge base.

• Master's degree in Business Administration (MBA), Information Technology, or a related field.
• Minimum of 5 years of experience in management consulting, with a focus on digital transformation, IT strategy, or business process improvement.
• Proven track record of successfully managing and delivering complex consulting projects.
• Strong understanding of various digital technologies (e.g., cloud computing, AI, data analytics, automation).
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work effectively in a team-oriented, collaborative environment, as well as independently.
• Demonstrated ability to build rapport and trust with clients.
• Willingness to travel to client sites as required.

• Conducting in-depth business process analysis and identifying opportunities for digital innovation.
• Developing and presenting strategic recommendations for digital transformation initiatives.
• Leading project teams in the execution of digital strategy implementation.
• Collaborating with clients to define requirements, scope, and project plans.
• Facilitating workshops and training sessions for client teams.
• Assessing and recommending appropriate technology solutions.
• Managing client expectations and ensuring project success within scope, time, and budget.
• Staying abreast of emerging digital trends and best practices.
• Contributing to the firm's intellectual capital and thought leadership.

• Master's degree in Business Administration, Information Technology, or a related field.
• At least 7 years of experience in management consulting, with a proven track record in digital transformation projects.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Exceptional communication, presentation, and interpersonal skills, especially in a virtual environment.
• Demonstrated experience with change management principles and practices.
• Familiarity with various digital technologies and platforms (e.g., SaaS, PaaS, AI, ML, Data Analytics).
• Ability to manage multiple projects simultaneously and work effectively in a distributed team.
• Proven ability to build rapport and trust with senior executives.
• Experience in developing and delivering compelling proposals and presentations.

• Develop and execute digital transformation strategies for clients.
• Conduct business process analysis and identify areas for improvement through technology.
• Advise clients on cloud strategy, data analytics, AI/ML, and automation.
• Lead project teams and manage client engagements from start to finish.
• Build and maintain strong relationships with senior client stakeholders.
• Prepare proposals, presentations, and reports for clients.
• Contribute to the firm's knowledge base and business development efforts.
• Mentor and coach junior consultants.
• Ensure project deliverables meet client expectations and quality standards.

• MBA or Master's degree in a relevant field (e.g., Business, IT, Engineering).
• Minimum of 5 years of experience in management consulting, with a focus on digital transformation.
• Proven track record of successfully leading and delivering digital initiatives.
• Deep understanding of current digital technologies and business applications.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Experience in client relationship management and business development.
• Ability to work effectively in a hybrid work environment and travel as needed.

• Conduct in-depth assessments of client business processes and technology landscapes.
• Identify key areas for improvement and recommend innovative digital solutions.
• Develop comprehensive digital transformation strategies and implementation plans.
• Collaborate with client stakeholders at all levels to ensure buy-in and successful adoption of recommendations.
• Lead project teams, manage timelines, and deliver high-quality client deliverables.
• Facilitate workshops and training sessions for client teams.
• Stay current with emerging technologies and industry trends in digital transformation.
• Develop compelling business cases and present findings and recommendations to senior client executives.
• Contribute to the development of our client's consulting methodologies and thought leadership.
• Manage client relationships and foster long-term partnerships.

• Master's degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum of 5 years of experience in management consulting or a related strategic advisory role.
• Proven track record in leading and delivering digital transformation projects.
• Strong understanding of various digital technologies such as AI, machine learning, cloud computing, data analytics, and IoT.
• Exceptional analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Demonstrated ability to manage multiple projects simultaneously and work effectively under pressure.
• Strong leadership and team management capabilities.
• Experience with change management principles and practices.
• Willingness to travel to client sites as required.

• Analyzing client business processes and identifying areas for digital improvement.
• Developing and recommending digital transformation strategies and roadmaps.
• Assessing and selecting appropriate technology solutions to meet client needs.
• Leading project teams in the implementation of digital initiatives.
• Facilitating workshops and training sessions for client staff.
• Managing client relationships and ensuring high levels of satisfaction.
• Conducting market research and competitive analysis related to digital trends.
• Preparing and delivering compelling presentations and reports to senior management.