68 Director Of Operations jobs in Chennai

JOB SUMMARY

We are seeking an experienced and dynamic individual to lead and oversee operations as Director of Operations (AR Voice) within our Healthcare RCM business. The ideal candidate will be responsible for strategic management, operational efficiency, client satisfaction, and contributing to the organization's growth and excellence.

• Oversee and lead all aspects of Healthcare RCM operations, ensuring high-quality standards and operational excellence.

• Drive strategic initiatives, including process optimization, client relationship management, and sustained margin growth.

• Manage communication, escalation, risks, and issues while fostering continuous service improvements and meeting client SLAs.

• Plan, monitor, and execute service management and organizational strategies to achieve both short- and long-term goals.

• Provide leadership in budgeting, forecasting, P&L management, and business development activities.

• Collaborate to establish policies and strategies that align with the company’s vision and promote cultural cohesion.

• Strong communication, interpersonal and team management skills

• Excellent delegation, negotiation and people management skills

• 15 to 20 years of experience in Operations, preferably the US Healthcare industry

• Familiarity with Revenue Cycle Management (Provider) operations

We are seeking an experienced Medical Coding leader to join us as Assistant Director of Operations to oversee our multi-specialty coding operations, manage a dynamic team, and ensure the delivery of high-quality services. The ideal candidate will possess strong leadership skills, extensive knowledge in denials, Emergency Medicine (EM), and Emergency Department (ED) coding, and will excel in project management.

• Deliver client SLAs efficiently and effectively

• Create, maintain, and update all process documentation in a timely manner

• Manage operations through comprehensive end-to-end planning, process documentation review, and root cause analysis

• Oversee project management and revenue management

• Assist in the training and onboarding of new team members

• Ensure attrition and shrinkage targets are achieved

• Review and assess overall staff performance

• Handle client calls with professionalism and clarity

• Prepare and maintain management and operational reports

• Maintain process KPI and dashboard metrics

• Excellent team management and communication skills

• Minimum 17 years of work experience with specialty in Denials, EM, and ED

• Certified coder from AAPC or AHIMA

Greetings From Prochant

Opening For Associate Director operations RCM

Key Responsibilities and Duties: As a Associate Director you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to Directors and ensure production and quality targets are met as per company requirement, you main responsibilities would include overseeing and optimizing the processes related to the organization's revenue generation. This involves managing the entire revenue cycle, from patient registration and billing to claims processing and collections.

Required Skills:

• Should have minimum 18+ years of experience in RCM process
• Minimum 10 years in leadership experience
• Should have experience in End to end RCM process
• Flexible to work in night shift
• Overall responsibility for Monitoring all process ( cash, billing, transmission, correspondence, MIS, support, Medicare audit process, AR process, EV/ PA)

Responsibilities

• Supervising RCM team: Leading and guiding a team of RCM specialists, ensuring they adhere to best practices and achieve performance targets.
• Revenue Optimization: Implementing strategies to improve the revenue cycle efficiency, minimize denials, and increase revenue collection.
• Data Analysis: Analyzing financial data and performance metrics to identify trends, bottlenecks, and areas for improvement.
• Process Improvement: Identifying opportunities to streamline revenue cycle processes, reduce costs, and enhance overall operational efficiency.
• Staff Training: Providing ongoing training and development for RCM staff to stay updated with industry changes and best practices.
• Reporting: Preparing regular reports on revenue cycle performance and presenting findings to higher management.
• Collaboration: Working closely with other departments like finance, billing, and clinical teams to ensure seamless coordination and communication.
• Compliance and Audit: Ensuring adherence to relevant laws, regulations, and internal policies during the revenue cycle process.
• Technology Integration: Implementing and leveraging RCM software and tools to optimize workflows and enhance revenue cycle performance.

Benefits:

Salary & Appraisal - Best in Industry

Excellent learning platform with great opportunity to build career in Medical Billing

Quarterly Rewards & Recognition Program

Dinner for Night Shift

Upfront Leave Credit

Only 5 days working (Monday to Friday)

No of openings : 1

Mode Of Interview : Zoom / Teams

Contact Person : Abdul Wahab

Interested candidates call / whats app to or share your updated CV to

• Analyze current manufacturing and operational processes to identify areas for improvement.
• Develop and implement process improvements using Lean and Six Sigma methodologies.
• Collect and analyze data to measure process performance and identify key metrics.
• Design and document new processes, procedures, and workflows.
• Lead cross-functional teams in the implementation of process changes.
• Conduct root cause analysis for process deviations and implement corrective actions.
• Develop and deliver training on new processes and improvement initiatives.
• Monitor the effectiveness of implemented changes and make adjustments as needed.
• Support the development and maintenance of process documentation.
• Contribute to a culture of continuous improvement and operational excellence.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 4-6 years of experience in process improvement or industrial engineering.
• Strong knowledge of Lean Manufacturing and Six Sigma methodologies (Green Belt or Black Belt certification preferred).
• Proficiency in process mapping and data analysis tools (e.g., Visio, Minitab, Excel).
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to influence cross-functional teams.
• Experience in project management and change management.
• Ability to work effectively in a hybrid work environment.

• Analyze existing manufacturing and operational processes to identify areas for improvement, bottlenecks, and inefficiencies.
• Develop and implement lean manufacturing principles and tools (e.g., 5S, Kaizen, Value Stream Mapping) to streamline operations.
• Utilize Six Sigma methodologies (DMAIC) to drive data-driven process improvements and problem-solving.
• Design and implement new processes or modify existing ones to enhance efficiency, quality, and cost-effectiveness.
• Collect, analyze, and interpret process data to measure performance and identify trends.
• Develop standard operating procedures (SOPs) and work instructions to document optimized processes.
• Train and mentor plant personnel on new processes, tools, and continuous improvement initiatives.
• Collaborate with cross-functional teams, including production, quality control, and logistics, to ensure successful implementation of changes.
• Monitor the performance of implemented improvements and make necessary adjustments.
• Prepare reports and presentations on process improvement initiatives, highlighting key findings and achieved results.
• Ensure compliance with safety regulations and quality standards throughout all operational processes.
• Identify opportunities for automation and technology integration to further enhance efficiency.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 4 years of experience in process improvement, lean manufacturing, or Six Sigma roles.
• Proven experience applying lean and Six Sigma tools and methodologies.
• Strong analytical and problem-solving skills with a data-oriented approach.
• Proficiency in process mapping and data analysis tools.
• Excellent communication, interpersonal, and change management skills.
• Ability to work effectively in a manufacturing/operations environment and collaborate with diverse teams.
• Experience with project management methodologies is a plus.
• Certification in Lean or Six Sigma (Green Belt, Black Belt) is highly desirable.

• Analyze existing manufacturing processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Design, develop, and implement process improvements using lean manufacturing, Six Sigma, and other quality improvement tools.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of implemented changes.
• Conduct root cause analysis for quality issues and production delays.
• Collaborate with production, engineering, and quality assurance teams to implement solutions.
• Develop training materials and conduct training sessions for production staff on new processes and procedures.
• Document process changes and ensure adherence to standard operating procedures (SOPs).
• Utilize data analysis tools to identify trends and opportunities for optimization.
• Participate in cross-functional teams to drive continuous improvement initiatives.
• Stay informed about new technologies and best practices in industrial engineering and process improvement.

Director – Credit, Collections & Recoveries – USPB India Operations, is a leadership role managing a team of 450+ employees and will be responsible for managing 30+ CCR operations with a tight control on quality and delivery timeliness. The incumbent will be responsible to lead many projects and complex operations and give leadership coverage on people priorities for the organization. In addition to the leadership coverage of all the existing processes, the incumbent will be involved in migrating new processes and build team as per the long-term plan.

The incumbent should have good operations background & knowledge, and strategic outlook to transform the operations unit with highest risk & control standards. The incumbent in this role must provide functional oversight and guidance in leading strategic initiatives / projects involving process re-engineering, value stream mapping of end-to-end process, and automating repetitive steps, and work closely with AI driven automations. This position will take a lead role in sharing best practices across various units in USPB operations. Role covers all aspects of operations – capacity planning, expense management, exceeding the service level requirement, enhancing risk & control environment and a close tracking of processes with regulatory significance. This leader will be responsible for setting up a team for non-production roles and strategic functions.

The Ops Support Sr Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products, and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.

Responsibilities:

• Typically, 3 down from Business Head; Manages multiple Operations Support managers in large site or across multiple smaller sites
• Multiple teams may be doing diverse (cross discipline) activities
• Primarily affects a function through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses.
• Involved in medium to long-term planning for broad issues affecting the business
• Frequently involved in a variety of broad based and complex issues requiring conceptual analysis
• Applies in-depth industry knowledge
• Exercises full accountability for results, budget, planning, policy formation and significant contribution to future strategy of the area(s)
• Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
• Establishes strategic plans for the function
• Thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals; requires a good working knowledge of the industry.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources
• Influences and negotiates with senior leaders (across functions); communicates with external parties
• Contribute to the development of new techniques, improvement of processes and workflows by applying in-depth disciplinary knowledge and integrating subject matter and industry expertise
• Perform detailed analysis on issues and recommend solutions, as appropriate; frequently involved in a variety of broad based and complex issues requiring conceptual analysis
• Engage with senior stakeholders in the organization to deliver on critical projects, drive transformation initiatives across various Line of Business and ability to quickly adapt to various situations
• Drive the culture of transformation across the teams and identify synergies between various processes
• Take long term approach to build a robust model that would benefit people and processes. Encourage internal mobility and support cross functional projects and fungibility of resources
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Applicant should be ready to work in flexible hours with coverage till 2:00 PM US ET time zone.

Qualifications:

• 15+ years of experience, including 8-10+ years' managerial experience
• Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth
• Proven record of achievement in leading large, matrixed, specific line of business experience preferred
• The USPB Operations team supports Retail Bank, Branded Cards and Retail Services. The ability to drive consistency while balancing that with unique needs of our customers and partners. The ability to understand processes and optimize across workstreams. Focus on transformation and efficiencies as aligned with organizational goals and targets.
• 10+ years broad experience focused on driving strategic customer initiatives and strategic leadership roles, including managing large complex cross-organizational transformation programs with a demonstrated track record of having worked on large, strategic cross-functional projects and proven ability to take ownership and drive strategic output independently.
• A high level of maturity and strong leadership skills are necessary to interface and manage stakeholders at a senior leadership level, to drive and accelerate execution.
• Collections & recoveries experience will be an added advantage

Leadership Skills:

• Strong leadership skills with an ability to manage and motivate large teams
• Very strong business planning and strategic skills
• A passion for delivering excellence in all aspects of the client experience
• A good understanding of retail financial services
• Experience in mass market consumer products or services would be an advantage
• High level of energy, with strong collaboration and persuasion skills
• Comfortable operating in a large, multicultural and "matrixed" organization

Education:

• Bachelor's/University degree or equivalent experience, potentially Masters degree and managerial experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Management Operations

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Job Family:

Management Leadership

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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