80 E Commerce Operations jobs in Delhi

Manage listings, catalogs, SEO, ads, promotions, inventory, orders, returns & reports across Amazon, Flipkart, JioMart & Shopify. Ensure quality, boost sales, enhance brand presence & meet business goals.

handling customers Quarries.

AVMK Enterprises is a dynamic and innovative e-commerce startup dedicated to providing exclusive range of Nuts, dried fruits, seeds, Teas, Herbs, Superfood etc. We are passionate about delivering high-quality products and exceptional customer experiences. As we continue to grow, we are seeking a motivated and enthusiastic E-commerce Operations and Marketing Intern to join our team.

Job Description:

As an E-commerce Operations and Marketing Intern, you will play a pivotal role in supporting our day-to-day operations and marketing initiatives. This internship provides a unique opportunity to gain hands-on experience in the fast-paced world of e-commerce and digital marketing. You will work closely with our team to contribute to various aspects of the business.

Responsibilities:

• · Listing products on various e-commerce website portals such as Amazon, Flipkart, Jio-mart, Shopify and other platforms.
• · Preparing catalogue sheets for listing products including catalogue details such as titles, descriptions, keywords etc.
• · Managing and maintaining e-commerce portals. Inventory management & Listing quality control. Do quality check of the old listing and if required work on improvement plan.
• · Ability to multitask and meet deadlines while maintaining attention to detail.
• · Generating all kind of business reports, Sales Report, Return Report and give the business insight to the management to add value input to improve the business efficiently.
• · Manage all aspects of the e-commerce operations includes but not limited to order management, returns and cancellations, inventory management, and other aspects of ecommerce.

Requirements:

• Strong interest in e-commerce and digital retail.
• Proficient in Microsoft Excel or Google Sheets.
• Good communication and organizational skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude and a willingness to learn.

What We Offer:

• Hands-on experience in e-commerce operations.
• Exposure to a growing e-commerce platform with a focus on innovation.
• A collaborative and learning-oriented work environment.
• Opportunity for future full-time roles upon successful completion of the internship.

Job Types: Full-time, Internship

Contract length: 6 months

Pay: ₹7, ₹10,000.00 per month

Benefits:

• Paid sick time

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• E-Commerce: 1 year (Preferred)

Location:

• New Delhi, Delhi (Required)

Work Location: In person

Job Description: E-commerce Manager

Department: Sales

Company: Style & Shine Essentials

Location: On-site (Netaji Subhash Place, New Delhi)

Salary: ₹40,000/month Starting (Salary as per experience and knowledge)

Employment Type: Full-Time

Job Summary:

Style & Shine Essentials, a leading seller and marketer of personal and household care products, is seeking a results-driven E-commerce Operations Manager to manage the back end and operational flow across key marketplaces. The role involves ensuring timely order fulfillment, seamless listing and inventory sync, and efficient coordination with warehouse and logistics teams to support our expanding online presence and to aid in developement of our various brands in the Indian market.

Key Responsibilities:

• Order Processing & Fulfillment:
Manage end-to-end order flow across Amazon, Flipkart, and JioMart via Unicommerce, from order receipt to invoicing and dispatch. Ensure packaging, labeling, and shipping meet all SLA requirements.

• Inventory Management & Sync:
Maintain real-time inventory accuracy across all marketplaces. Coordinate with warehouse to replenish stock and prevent stock-outs or overselling. Monitor slow and fast-moving SKUs to optimize stock levels.

• Listing Management:
Upload and maintain product listings, including SKUs, images, descriptions, pricing, and compliance information. Ensure product pages are optimized and error-free as per platform standards.

• Dispatch & Logistics Coordination:
Work with 3PL partners (Delhivery, Amazon Logistics, Ekart, etc.) for timely pickups and deliveries. Handle order tracking, logistics delays, and coordinate re-dispatches if needed.

• Returns & RTO Management:
Track product returns and manage RTOs (Return to Origin). Analyze reasons for high return rates and take corrective action in coordination with customer service and warehouse.

• Reconciliation & Documentation:
Maintain clear records of orders, returns, and cancellations. Support the finance team in reconciling payments, commissions, penalties, and other deductions. Ensure all documents like GRNs and invoices are updated.

• Performance Monitoring:
Track and report key operational metrics including order TAT, fill rate, RTO %, and dispatch compliance. Generate daily and weekly performance dashboards for internal review.

• Campaign & Deal Execution:
Coordinate with the marketing team to execute pricing updates, time-bound promotions, coupon campaigns, and bulk listing modifications during festive or sale periods.

• Quick Commerce Operations:
If applicable, manage backend and operational setup for Blinkit, Zepto, and Instamart including product mapping, inventory sync, and SLA-driven order fulfillment.

• Cross-Team Coordination:
Collaborate with warehouse, finance, marketing, and customer service to ensure a smooth flow of operations, and raise timely alerts on delays, errors, or critical bottlenecks.

Key Skills:

·   
• Proficiency in Unicommerce, Amazon Seller Central, Flipkart Seller Hub, and JioMart Partner Portal

·   
• Solid understanding of inventory, logistics, returns, and order management

·   
• Strong MS Excel skills for reconciliation and reporting

·   
• Process-oriented with high attention to detail

·   
• Ability to work in a fast-paced FMCG environment

Qualifications:

·   
• Graduate in Commerce, Business, Supply Chain, or a related field

·   
• 5 years of relevant experience in E-commerce Operations (FMCG sector preferred)

·   
• Experience in the Personal and Household Care category is an added advantage

·   
• Familiarity with Quick Commerce platforms will be a strong plus

Perks:

·   
• Performance-linked incentives

·   
• Career growth in a fast-scaling FMCG brand

·   
• Exposure to leading marketplace and quick commerce platforms

• Oversee all aspects of e-commerce order processing, including order entry, payment verification, and inventory management.
• Coordinate with logistics partners and warehouses to ensure timely and accurate order fulfillment and shipping.
• Manage product listings, ensuring accuracy of descriptions, pricing, images, and inventory levels across all platforms.
• Monitor and respond to customer inquiries related to orders, shipping, and product information.
• Process returns, exchanges, and refunds efficiently and in accordance with company policy.
• Analyze sales data and operational performance metrics to identify areas for improvement.
• Collaborate with marketing teams to support promotional campaigns and product launches.
• Troubleshoot and resolve any operational issues that may arise.
• Ensure compliance with e-commerce best practices and platform guidelines.
• Assist in developing and refining operational workflows and SOPs.

• Bachelor's degree in Business Administration, Logistics, Operations Management, or a related field.
• Minimum of 2-4 years of experience in e-commerce operations, order fulfillment, or logistics.
• Proven ability to manage inventory and coordinate shipping processes.
• Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and order management systems.
• Strong understanding of online retail operations and customer service principles.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite, particularly Excel for data tracking and analysis.
• Strong problem-solving abilities and a proactive approach.
• Effective communication and interpersonal skills.
• Familiarity with CRM software is a plus.

• Managing product listings across various e-commerce platforms, ensuring accuracy of descriptions, pricing, images, and inventory levels.
• Monitoring and managing inventory levels to prevent stockouts and overstock situations, working closely with the procurement team.
• Overseeing the order fulfillment process, ensuring timely and accurate processing, packaging, and shipping of orders.
• Coordinating with third-party logistics providers (3PLs) to ensure efficient and cost-effective shipping operations.
• Responding to customer inquiries and resolving issues promptly and professionally via email, chat, or phone, maintaining high customer satisfaction.
• Processing returns and exchanges efficiently, adhering to company policies.
• Analyzing sales data and operational metrics to identify trends, bottlenecks, and opportunities for improvement.
• Implementing and optimizing e-commerce workflows to enhance efficiency and reduce errors.
• Collaborating with marketing and sales teams to support promotional activities and product launches.
• Staying informed about e-commerce best practices, industry trends, and competitor activities.
• Ensuring compliance with all platform-specific policies and regulations.

• Manage daily e-commerce operations, including website updates, product listings, and content management.
• Oversee order processing, fulfillment, and shipping logistics to ensure timely delivery.
• Monitor inventory levels and implement strategies to optimize stock management and minimize stockouts.
• Develop and implement strategies to improve website user experience and conversion rates.
• Manage customer service operations, ensuring prompt and effective resolution of inquiries and issues.
• Analyze sales data and website performance metrics to identify trends and areas for improvement.
• Collaborate with marketing teams to align operational activities with promotional campaigns.
• Implement and refine processes for returns and exchanges.
• Stay updated with e-commerce best practices, technologies, and industry trends.
• Manage relationships with third-party logistics providers and other vendors.
• Ensure compliance with all relevant regulations and e-commerce policies.
• Lead and mentor the e-commerce operations team.

Job description

The Whole Truth is a 100% Clean Label brand that does not use any preservatives. This results in
reduced shelf life and a complex Supply Chain.
One of TWT’s values is Consumer is family. At TWT we go above and beyond to delight our
consumers, and this results in complex operations that are often manual needing heightened focus
and tracking.
As an Operations and Logistics Manager at TWT, you will be responsible for overseeing the daily
operations of our supply chain and logistics processes. You will work closely with internal teams,
external partners, and vendors to ensure that products are delivered in a timely and cost-effective
manner. Your role will involve optimizing processes, managing inventory levels, analyzing data to
identify areas for improvement, and ensuring compliance with regulatory requirements.
- Develop and implement strategies to streamline distribution and improve efficiency
- Develop relations with Quick commerce Customers’ supply chain team
- Manage transportation and distribution activities to meet customer requirements
- Monitor inventory levels and coordinate with the planning team to maintain optimal stock levels
- Analyse data to identify trends, issues, and opportunities for improvement
- Ensure compliance with safety, quality, and regulatory standards
- Collaborate with customers and internal stakeholders to solve problems and drive continuous
improvement initiatives