Customer Support Representative
Jaipur, Rajasthan
FALIECOM
Posted 6 days ago
Job Viewed
Job Description
Role Description
We are seeking a Customer Support Representative for a full-time, on-site position at our Jaipur office. The ideal candidate will act as the first point of contact for customers, ensuring their queries and concerns are resolved efficiently. This role involves providing exceptional service, troubleshooting issues, maintaining accurate records, and ensuring overall customer satisfaction.
Responsibilities:
- Handle inbound and outbound customer interactions via calls, emails, and chats.
- Resolve customer complaints and provide timely solutions.
- Troubleshoot order, delivery, and product-related issues.
- Maintain detailed and accurate records of customer interactions.
- Ensure a positive customer experience through professional communication.
- Collaborate with internal teams (production, logistics, sales) to resolve escalated issues.
- Monitor and follow up on customer queries to ensure timely closure.
- Proven experience in Customer Support / Customer Service .
- Strong communication skills (verbal and written).
- Ability to troubleshoot and resolve issues quickly.
- Commitment to ensuring customer satisfaction .
- Strong problem-solving and interpersonal skills.
- Ability to work efficiently under pressure .
- Prior experience in a customer-facing role is a plus.
- English literacy and strong computer skills (MS Office, CRM tools).
₹1,80,000 – ₹2,30,000 per annum (based on skills and experience).
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
302001 Jaipur, Rajasthan
₹25000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an empathetic and efficient Customer Support Specialist to join their growing team. This is a fully remote position, offering a fantastic opportunity for individuals who excel in communication and problem-solving to provide exceptional support to our diverse customer base. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. The role involves managing customer interactions across multiple channels, including email, chat, and phone. Key responsibilities include actively listening to customer concerns, troubleshooting technical and non-technical problems, providing clear and concise solutions, documenting all customer interactions accurately, escalating complex issues to relevant departments when necessary, and contributing to the improvement of customer support processes. We are seeking candidates with outstanding interpersonal skills, patience, and a genuine desire to help others. Previous experience in customer service or a related field is highly desirable, but we are willing to train candidates with the right attitude and aptitude. Proficiency in using CRM software and ticketing systems is a plus. Excellent written and verbal communication skills in English are essential. You should be adept at managing multiple tasks simultaneously and working effectively in a fast-paced, remote environment. A commitment to providing outstanding service and a proactive approach to problem-solving are critical. This role is based in Jaipur, Rajasthan, IN , but offers the flexibility of being fully remote.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist, Technical Solutions
302001 Jaipur, Rajasthan
₹600000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a rapidly growing tech company seeking a dedicated and highly skilled Senior Customer Support Specialist to join their fully remote team. In this crucial role, you will be the primary point of contact for customers encountering technical issues with our advanced software solutions. You will provide exceptional support, troubleshoot complex problems, and ensure a positive customer experience.
As a Senior Specialist, you will leverage your deep technical knowledge and problem-solving abilities to diagnose and resolve a wide range of customer inquiries via chat, email, and phone. You will be responsible for documenting customer interactions, identifying recurring issues, and collaborating with engineering and product teams to drive product improvements. Your ability to empathize with customers, communicate technical information clearly, and maintain a calm demeanor under pressure will be key to your success.
Key Responsibilities:
As a Senior Specialist, you will leverage your deep technical knowledge and problem-solving abilities to diagnose and resolve a wide range of customer inquiries via chat, email, and phone. You will be responsible for documenting customer interactions, identifying recurring issues, and collaborating with engineering and product teams to drive product improvements. Your ability to empathize with customers, communicate technical information clearly, and maintain a calm demeanor under pressure will be key to your success.
Key Responsibilities:
- Provide advanced technical support to customers via multiple channels (chat, email, phone, remote screen sharing).
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Guide customers through product setup, usage, and troubleshooting steps.
- Escalate unresolved issues to appropriate internal teams (e.g., Tier 2/3 support, Engineering) with detailed documentation.
- Document all customer interactions and technical solutions accurately in the CRM system.
- Identify trends in customer issues and provide feedback to Product Management and Engineering for product enhancements.
- Develop and maintain technical knowledge base articles and troubleshooting guides.
- Train and mentor junior support specialists.
- Contribute to improving support processes and customer satisfaction metrics.
- Maintain a high level of customer satisfaction through proactive and efficient support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support or a similar role.
- Proven ability to troubleshoot complex technical issues with software applications.
- Excellent understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software troubleshooting techniques.
- Strong proficiency with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- High degree of empathy, patience, and professionalism.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience supporting SaaS products is highly desirable.
- Familiarity with scripting languages (e.g., Python, JavaScript) is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead
302001 Jaipur, Rajasthan
₹60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proactive and experienced Customer Support Lead to manage and elevate our customer service operations. This position is fully remote, allowing you to work from anywhere within India. As the Customer Support Lead, you will be responsible for leading a team of customer service representatives, ensuring the highest levels of customer satisfaction, and driving continuous improvement in support processes. You will develop and implement strategies to enhance customer experience, resolve complex customer inquiries, and manage team performance. The ideal candidate possesses excellent leadership, communication, and problem-solving skills, with a strong background in customer service management. You will analyze support metrics, identify trends, and implement solutions to address customer needs and challenges effectively. Collaboration with other departments, such as product and sales, will be key to providing a seamless customer journey. Responsibilities:
- Lead, train, coach, and mentor a team of customer support representatives.
- Develop and implement customer support policies, procedures, and best practices.
- Manage daily operations of the customer support team, ensuring efficient and effective service delivery.
- Monitor customer interactions and performance metrics to ensure quality and customer satisfaction.
- Handle escalated customer issues and provide solutions to complex problems.
- Identify opportunities for process improvement and implement changes to enhance the customer experience.
- Collaborate with product and sales teams to gather customer feedback and drive product enhancements.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Conduct regular team meetings and provide performance feedback.
- Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service, with at least 2 years in a supervisory or lead role.
- Proven experience in managing and motivating a remote customer support team.
- Strong understanding of customer support best practices and CRM systems.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze data and generate insights to improve service delivery.
- Proficiency in using customer support software and tools.
- High degree of empathy and customer-centricity.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Support Specialist
302001 Jaipur, Rajasthan
₹35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring our customers receive exceptional service and timely resolution to their inquiries. You will be the primary point of contact for customers, addressing technical issues, providing product information, and guiding them through our services. The ideal candidate possesses outstanding communication skills, a deep understanding of customer service principles, and the ability to work independently in a virtual environment. You will be responsible for managing inbound customer interactions across various channels, including phone, email, and chat, maintaining a high level of customer satisfaction. Furthermore, you will contribute to improving customer support processes by identifying trends in customer issues and collaborating with internal teams to implement solutions. This includes documenting support procedures, training junior team members, and escalating complex issues to the appropriate departments. A proactive approach to problem-solving and a commitment to delivering a seamless customer experience are essential. This is a fantastic opportunity to grow your career with a leading organization while enjoying the flexibility of a remote-first role, based remotely from Jaipur, Rajasthan, IN . We are looking for individuals who are passionate about helping others and thrive in a collaborative online setting. Strong technical aptitude and the ability to quickly learn new software and systems are highly valued. Your performance will be measured by key metrics such as first-call resolution rates, customer satisfaction scores, and adherence to service level agreements. If you are a dedicated professional with a proven track record in customer support and are eager to contribute to a positive customer journey, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist
302001 Jaipur, Rajasthan
₹35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking a highly motivated and customer-centric Senior Customer Support Specialist to join our fully remote team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries with efficiency and professionalism. Your responsibilities will include responding to customer queries via email, chat, and phone, troubleshooting technical issues, and escalating complex problems to the appropriate departments. You will play a key role in ensuring customer satisfaction and loyalty by delivering timely and accurate solutions. The ideal candidate will possess outstanding communication, active listening, and problem-solving skills. A patient and empathetic demeanor is crucial, as you will be interacting with customers from diverse backgrounds and potentially facing challenging situations. Experience with customer relationship management (CRM) software and a proven track record in customer service or a related field are highly desirable. You should be comfortable navigating multiple software systems and have the ability to work independently and manage your time effectively in a remote setting. We are looking for someone who can identify patterns in customer feedback and contribute to process improvements. This position offers a significant opportunity to make a direct impact on customer experience and contribute to the growth of our company. Join our dedicated remote team and become an integral part of our commitment to providing world-class customer support.
This advertiser has chosen not to accept applicants from your region.
5
Senior Product Marketing Manager, FMCG
302001 Jaipur, Rajasthan
₹100000 Monthly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a dynamic and innovative force in the FMCG industry, is actively seeking a seasoned Senior Product Marketing Manager to join their fully remote team. This strategic role is pivotal in driving product success, market penetration, and revenue growth for a portfolio of exciting consumer brands. You will be responsible for developing and executing comprehensive product marketing strategies, from market analysis and consumer insights to positioning, messaging, and go-to-market plans. The ideal candidate will possess a deep understanding of the FMCG landscape, consumer behavior, competitive dynamics, and digital marketing channels. Key responsibilities include collaborating closely with product development, sales, and marketing communications teams to ensure alignment and successful product launches. You will craft compelling product narratives, develop sales enablement tools, and oversee the execution of integrated marketing campaigns across various platforms. This position requires strong analytical skills to track product performance, identify market opportunities, and make data-driven recommendations. As a remote employee, exceptional communication, collaboration, and project management skills are paramount, enabling you to effectively influence stakeholders and lead cross-functional virtual teams. A proactive mindset, a passion for building impactful brands, and a proven track record in product marketing within the FMCG sector are essential. This is an outstanding opportunity for a creative and strategic marketer to shape the future of renowned consumer brands and drive significant business outcomes, all while enjoying the flexibility of a 100% remote work environment. Join us to elevate FMCG product marketing.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic product marketing plans for FMCG products.
- Conduct in-depth market research, competitive analysis, and consumer insight generation.
- Define product positioning, key messaging, and value propositions.
- Create and manage comprehensive go-to-market strategies for new product launches.
- Develop sales enablement materials, including presentations, datasheets, and battlecards.
- Collaborate with marketing communications to execute integrated campaigns across digital and traditional channels.
- Monitor product performance, sales data, and market trends.
- Identify and articulate product differentiators and competitive advantages.
- Work closely with product management to provide market feedback for future product development.
- Manage product marketing budgets and resources effectively.
- MBA or equivalent degree in Marketing, Business, or a related field.
- 6-8 years of progressive experience in product marketing, with a strong focus on the FMCG sector.
- Proven success in developing and launching successful consumer products.
- Deep understanding of FMCG market dynamics, consumer behavior, and retail channels.
- Excellent strategic thinking, analytical, and problem-solving skills.
- Exceptional communication, presentation, and interpersonal abilities.
- Demonstrated ability to lead cross-functional teams in a remote environment.
- Proficiency in digital marketing, social media, and content marketing strategies.
- Strong project management skills and ability to manage multiple priorities.
- Passion for creating compelling product stories and driving market adoption.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Fmcg Jobs in Jaipur !
6
Senior Brand Manager - FMCG Innovations
302001 Jaipur, Rajasthan
₹1800000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking an experienced and dynamic Senior Brand Manager to lead innovative FMCG product strategies. This is a fully remote, permanent position, offering the flexibility to work from anywhere. You will be instrumental in shaping the future of our diverse product portfolio within the fast-moving consumer goods sector. Your primary responsibility will be to develop and execute comprehensive brand strategies that drive market share, enhance brand equity, and achieve ambitious business objectives. This involves in-depth market analysis, consumer insights generation, and competitive landscape evaluation to identify emerging trends and opportunities.
Key responsibilities include:
The ideal candidate will possess a Master's degree in Marketing, Business Administration, or a related field, coupled with at least 7-10 years of progressive experience in brand management within the FMCG industry. Proven success in launching new products, managing significant brand budgets, and leading complex marketing initiatives is essential. Exceptional analytical, strategic thinking, and communication skills are a must. Experience with digital marketing tools and platforms is highly desirable. You must be a self-starter, highly organized, and possess strong leadership qualities, capable of driving results in a remote-first environment. If you are passionate about building iconic brands and thrive in a challenging, fast-paced, and collaborative remote setting, we encourage you to apply.
Key responsibilities include:
- Developing and implementing integrated marketing campaigns across digital and traditional channels.
- Managing brand budgets, ensuring efficient allocation of resources to maximize ROI.
- Collaborating closely with cross-functional teams including product development, sales, and supply chain to ensure seamless product launches and lifecycle management.
- Monitoring brand performance metrics, analyzing sales data, and reporting on key performance indicators (KPIs) to senior leadership.
- Identifying new product development opportunities and championing their progression from concept to market launch.
- Building strong relationships with external agencies and partners to support brand initiatives.
- Mentoring and guiding junior brand team members, fostering a culture of continuous improvement and innovation.
- Ensuring brand consistency across all touchpoints and communications.
- Staying abreast of industry best practices, consumer behavior shifts, and competitive activities within the FMCG landscape.
The ideal candidate will possess a Master's degree in Marketing, Business Administration, or a related field, coupled with at least 7-10 years of progressive experience in brand management within the FMCG industry. Proven success in launching new products, managing significant brand budgets, and leading complex marketing initiatives is essential. Exceptional analytical, strategic thinking, and communication skills are a must. Experience with digital marketing tools and platforms is highly desirable. You must be a self-starter, highly organized, and possess strong leadership qualities, capable of driving results in a remote-first environment. If you are passionate about building iconic brands and thrive in a challenging, fast-paced, and collaborative remote setting, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist - Technical
302001 Jaipur, Rajasthan
₹50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a highly skilled Senior Customer Support Specialist with a technical aptitude to join their fully remote support team. This role is crucial for providing exceptional technical assistance and ensuring a positive customer experience for our diverse user base. The ideal candidate will possess excellent problem-solving skills, a deep understanding of technical products, and a passion for helping customers resolve issues efficiently and effectively. You will be responsible for handling complex technical inquiries, troubleshooting product issues, and contributing to the continuous improvement of our support services.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, addressing complex inquiries and issues.
- Troubleshoot and diagnose product-related problems, identifying root causes and implementing effective solutions.
- Guide customers through installation, configuration, and usage of our products.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Proactively identify trends in customer issues and provide feedback to product and engineering teams for product improvement.
- Train and mentor junior customer support representatives, sharing best practices and technical knowledge.
- Contribute to the development and refinement of customer support processes and workflows.
- Ensure a high level of customer satisfaction by delivering timely, accurate, and empathetic support.
- Stay up-to-date with product updates, new features, and technical advancements.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Minimum of 5 years of experience in technical customer support or a related role.
- Strong understanding of software applications, operating systems, and common IT issues.
- Proven ability to troubleshoot and resolve complex technical problems efficiently.
- Excellent communication, listening, and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using customer support software, ticketing systems, and remote access tools.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric mindset.
- Experience in the specific industry of the client's products is a strong advantage.
- Ability to adapt quickly to new technologies and product changes.
This advertiser has chosen not to accept applicants from your region.
8
Senior Product Manager - FMCG Innovations
302001 Jaipur, Rajasthan
₹120000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading name in the Fast-Moving Consumer Goods (FMCG) sector, is looking for an innovative and strategic Senior Product Manager to spearhead product development and lifecycle management. This role is crucial for driving growth and maintaining market leadership. Based in Jaipur, Rajasthan, IN , this position offers a hybrid work model, allowing for a blend of remote flexibility and in-office collaboration. You will be responsible for identifying market opportunities, developing compelling product strategies, and leading cross-functional teams from concept to launch and beyond. This involves conducting thorough market research, analyzing consumer insights, and forecasting market trends to ensure our client's product portfolio remains competitive and relevant. You will work closely with R&D, marketing, sales, and supply chain departments to bring new and improved products to market efficiently and effectively. A strong understanding of the FMCG landscape, consumer behavior, and product innovation processes is essential. The ideal candidate will have a proven track record of successfully managing product portfolios, achieving ambitious business objectives, and delivering exceptional product experiences that resonate with target consumers. Your expertise in strategic planning, market analysis, and go-to-market execution will be key to your success.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and execute comprehensive product strategies for the FMCG portfolio.
- Conduct market research, competitive analysis, and consumer insight gathering.
- Define product roadmaps, features, and specifications.
- Lead cross-functional teams (R&D, Marketing, Sales, Operations) for product development and launch.
- Manage the entire product lifecycle from ideation to obsolescence.
- Set product pricing, positioning, and go-to-market strategies.
- Monitor product performance, sales, and market share, and implement necessary adjustments.
- Identify new market opportunities and potential product extensions.
- Ensure product quality and compliance with relevant regulations.
- Present product plans and performance updates to senior management.
Qualifications:
- Bachelor's degree in Marketing, Business, or a related field; MBA preferred.
- Minimum of 5 years of experience in product management, preferably within the FMCG sector.
- Demonstrated success in launching and managing successful products.
- Strong analytical, strategic thinking, and problem-solving skills.
- Excellent communication, leadership, and project management abilities.
- Experience with market research tools and methodologies.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
9