Customer Support Specialist
Jaipur, Rajasthan
Anchor Operating System
Posted today
Job Viewed
Job Description
Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients. This role requires a seasoned professional with excellent communication skills, a strong technical background, and a proven track record of delivering outstanding customer service. The Senior Customer Support Specialist will play a critical role in ensuring the satisfaction and success of our most valued clients.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Act as the primary point of contact for top clients, addressing their inquiries and concerns with professionalism and urgency.
- Provide expert-level technical assistance and resolution to complex issues, collaborating closely with the engineering team as needed.
- Proactively engage with clients to understand their needs and provide tailored solutions and recommendations.
- Ensure timely and accurate documentation of client interactions and resolutions.
- Act as a mentor and resource for junior team members, providing guidance and support as needed.
- Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience.
- Represent Anchor Operating Systems with professionalism and integrity in all client interactions.
REQUIREMENTS & QUALIFICATIONS:
Minimum Qualifications:
- Bachelor’s degree or equivalent experience.
- Minimum of 2 years of experience in a customer support role, preferably in a senior or leadership capacity.
- Excellent English language skills, both verbal and written.
- Strong technical background with proficiency in relevant software and systems.
- Demonstrated ability to effectively manage relationships with top-tier clients and deliver outstanding customer service.
- Proven track record of resolving complex technical issues and providing innovative solutions.
- Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
Successful Candidates will need:
- Leadership qualities with the ability to inspire and motivate team members.
- Strategic thinking and problem-solving skills to drive continuous improvement initiatives.
- Proactive approach to identifying and addressing client needs and opportunities.
- Flexible to work within European business hours, PST time zone, EST time zone, and IST time zone (starting from 9 am onwards) to ensure 8-9 hours of coverage.
This advertiser has chosen not to accept applicants from your region.
0
Lead Customer Service Representative - Technical Support
302017 Jaipur, Rajasthan
₹700000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Lead Customer Service Representative to head their technical support team in Jaipur, Rajasthan, IN . This role is pivotal in ensuring exceptional customer satisfaction by providing prompt and effective technical assistance. You will be responsible for leading a team of customer service representatives, mentoring them, handling escalated customer issues, and ensuring service level agreements (SLAs) are met consistently. The ideal candidate will have a strong understanding of technical products and services, excellent problem-solving abilities, and outstanding communication skills. Your responsibilities will include training new hires, monitoring team performance, analyzing customer feedback, and implementing strategies to improve the overall customer support experience. You will also collaborate with the product and engineering teams to relay customer feedback and identify areas for product improvement. This position requires a dedicated individual with a passion for customer service and a commitment to resolving complex technical challenges efficiently. A proactive approach to identifying and addressing potential issues before they impact customers is highly valued. This is an on-site position, requiring your full presence at our well-equipped customer support center.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer service representatives in technical support.
- Handle escalated customer inquiries and complex technical issues with professionalism and efficiency.
- Ensure adherence to established customer service protocols and performance metrics.
- Monitor customer interactions to ensure quality service delivery and identify coaching opportunities.
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Collaborate with product development and engineering teams to resolve technical issues and provide feedback.
- Manage team schedules and workload distribution to ensure adequate coverage.
- Prepare regular reports on team performance, customer issues, and resolution times.
- Contribute to the development of support documentation and knowledge base articles.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service, with at least 1-2 years in a lead or supervisory role.
- Proven experience in technical support, troubleshooting software or hardware issues.
- Excellent communication, interpersonal, and active listening skills.
- Strong problem-solving and analytical abilities.
- Ability to lead and motivate a team effectively.
- Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
- Knowledge of relevant technical products/services offered by the company.
- Patience and empathy when dealing with customer issues.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Support Specialist - Technical Products
302001 Jaipur, Rajasthan
₹500000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and empathetic Senior Customer Support Specialist to join their thriving, remote-first customer service team. This role is critical in ensuring our customers receive exceptional technical support for our range of innovative products. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing timely and accurate resolutions. The ideal candidate possesses outstanding problem-solving abilities, excellent communication skills, and a deep understanding of technical product support. This position allows you to work entirely from your home office.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via multiple channels, including phone, email, chat, and ticketing systems.
- Troubleshoot and resolve complex technical issues related to our products, guiding customers through step-by-step solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) and follow up to ensure resolution.
- Document all customer interactions, issues, and resolutions accurately in the CRM or support system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Identify trends in customer issues and provide feedback to the product and engineering teams for continuous improvement.
- Train and mentor junior customer support representatives.
- Proactively engage with customers to ensure satisfaction and identify opportunities for upselling or cross-selling relevant products.
- Contribute to improving customer support processes and workflows.
- Ensure adherence to service level agreements (SLAs) and customer support policies.
- Minimum of 4 years of experience in customer support, with at least 2 years in a senior or lead role, preferably supporting technical products.
- Demonstrated ability to troubleshoot and resolve complex technical hardware and software issues.
- Excellent communication, active listening, and interpersonal skills.
- Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of common operating systems, network protocols, and basic IT principles.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Proven ability to manage time effectively and work independently in a remote environment.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
302001 Jaipur, Rajasthan
₹35000 Monthly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an enthusiastic and empathetic Customer Support Specialist to join their growing team. This role is based in **Jaipur, Rajasthan, IN**, and offers a hybrid work model, allowing for a blend of in-office and remote work. You will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues. Responsibilities include responding to customer queries via phone, email, and chat, troubleshooting technical problems, guiding users through product features, and escalating complex issues to appropriate departments. A strong understanding of customer service principles and excellent communication skills are essential. You should be adept at de-escalating situations and maintaining a positive customer experience. The ability to multitask, manage your time efficiently, and work effectively in a fast-paced environment is crucial. You will be expected to maintain accurate customer records and document all interactions. Regular training will be provided to ensure you are up-to-date with product knowledge and support procedures. We are seeking individuals who are patient, resilient, and genuinely enjoy helping others. This role provides a great opportunity to develop your skills in customer relations and problem-solving within a supportive team environment. Participation in team meetings and collaborative problem-solving sessions will be a key part of the role. You'll also be involved in gathering customer feedback to help improve our services and products. A proactive approach to identifying and addressing customer needs is highly valued. Join us and contribute to delivering exceptional customer service.
This advertiser has chosen not to accept applicants from your region.
3
Senior Content Marketing Manager - Brand Strategy
302001 Jaipur, Rajasthan
₹1200000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a strategic and creative Senior Content Marketing Manager to lead their content initiatives. This is a fully remote position, empowering you to craft compelling narratives and drive brand engagement from anywhere. You will be responsible for developing and executing a comprehensive content marketing strategy that aligns with business goals, enhances brand visibility, and attracts target audiences. The ideal candidate is an exceptional storyteller, a data-driven marketer, and has a proven ability to create high-impact content across various channels.
Key Responsibilities:
Qualifications:
This is a significant opportunity for a seasoned content leader to shape the narrative and drive growth for our client. You'll have the creative freedom to innovate and the impact to make a real difference. As a fully remote role, strong self-management and communication skills are essential. Our client is committed to fostering an inclusive and diverse workplace.
Key Responsibilities:
- Develop and own the overarching content marketing strategy, aligning with brand messaging and business objectives.
- Create and curate engaging, high-quality content (blog posts, whitepapers, case studies, social media updates, videos, etc.) that resonates with our target audience.
- Manage the editorial calendar, ensuring consistent and timely content delivery across all platforms.
- Oversee content distribution and promotion strategies to maximize reach and engagement.
- Analyze content performance metrics (website traffic, engagement rates, conversion rates) and use data to inform future content creation.
- Collaborate with internal teams (marketing, sales, product) to gather insights and ensure content accuracy and relevance.
- Stay abreast of industry trends, competitor content, and audience preferences to identify new opportunities.
- Manage external content creators, agencies, and freelancers as needed.
- Ensure brand consistency in tone, voice, and visual identity across all content.
- Develop strategies to improve SEO through content optimization.
- Mentor junior members of the marketing team and contribute to their professional development.
Qualifications:
- Bachelor's degree in Marketing, Communications, Journalism, English, or a related field.
- Minimum of 5 years of experience in content marketing, digital marketing, or related roles.
- Proven track record of developing and executing successful content marketing strategies.
- Exceptional writing, editing, and storytelling skills with a strong portfolio of published work.
- Experience with SEO best practices and content optimization for search engines.
- Proficiency with content management systems (CMS) and marketing automation platforms.
- Strong analytical skills to measure content effectiveness and ROI.
- Excellent project management and organizational skills.
- Ability to work independently, manage multiple projects, and thrive in a remote, fast-paced environment.
- Creative thinking and a passion for building brands through compelling content.
This is a significant opportunity for a seasoned content leader to shape the narrative and drive growth for our client. You'll have the creative freedom to innovate and the impact to make a real difference. As a fully remote role, strong self-management and communication skills are essential. Our client is committed to fostering an inclusive and diverse workplace.
This advertiser has chosen not to accept applicants from your region.
4
Senior Brand Manager - FMCG Innovation
302001 Jaipur, Rajasthan
₹1200000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Brand Manager to spearhead innovation within the Fast-Moving Consumer Goods (FMCG) sector. This pivotal role, based in the vibrant city of Jaipur, Rajasthan, IN , will be instrumental in shaping the future of our product portfolio. You will be responsible for identifying emerging market trends, developing groundbreaking product concepts, and executing comprehensive go-to-market strategies for new launches. This is a hybrid role, requiring a blend of in-office collaboration and remote work flexibility.
Key Responsibilities:
Key Responsibilities:
- Develop and execute long-term brand strategies focused on innovation and market leadership.
- Conduct in-depth market research and consumer insights analysis to identify unmet needs and opportunities.
- Lead cross-functional teams, including R&D, Marketing, Sales, and Supply Chain, to bring new products to life.
- Manage the entire product lifecycle from ideation to post-launch analysis.
- Oversee the development of marketing plans, advertising campaigns, and promotional activities.
- Monitor brand performance, market share, and profitability, making data-driven recommendations for improvement.
- Manage agency relationships and external partnerships effectively.
- Mentor and develop junior members of the brand team.
- Ensure alignment with company vision, values, and financial objectives.
- Master's degree in Business Administration, Marketing, or a related field.
- Minimum of 7-10 years of progressive experience in brand management within the FMCG industry.
- Proven track record of successfully launching new products and driving brand growth.
- Strong understanding of market research methodologies and consumer behavior.
- Excellent leadership, communication, and interpersonal skills.
- Strategic thinking and strong analytical capabilities.
- Experience working in a hybrid work environment and ability to collaborate effectively across different work settings.
- Proficiency in relevant software and analytics tools.
This advertiser has chosen not to accept applicants from your region.
5
Senior Brand Manager - FMCG Innovation
302001 Jaipur, Rajasthan
₹1700000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is a leading Fast-Moving Consumer Goods (FMCG) company seeking a dynamic and innovative Senior Brand Manager to drive brand strategy and growth. This pivotal role will focus on developing and executing comprehensive brand plans, identifying new market opportunities, and leading the launch of innovative products. You will be responsible for understanding consumer insights, analyzing market trends, and translating them into compelling brand initiatives that resonate with target audiences. The ideal candidate will possess a strong background in brand management within the FMCG sector, with a proven track record of successful brand building and product launches. Expertise in market research, consumer segmentation, digital marketing, and integrated marketing communications is essential. Your responsibilities will include managing the brand's P&L, overseeing advertising and promotional campaigns, collaborating with cross-functional teams (sales, R&D, supply chain), and guiding product development from concept to commercialization. We are looking for a strategic thinker with exceptional analytical, leadership, and creative problem-solving skills. The ability to influence stakeholders, inspire teams, and drive results in a fast-paced environment is crucial. This is an outstanding opportunity to shape the future of iconic FMCG brands and make a significant impact on market share and profitability. The role is based in **Jaipur, Rajasthan, IN**, with a hybrid work model that combines strategic planning and team collaboration in the office with focused work and field engagement. We foster a culture of innovation, collaboration, and continuous improvement. Key responsibilities include:
- Developing and executing integrated brand strategies to drive market share and profitability.
- Conducting in-depth market and consumer analysis to identify growth opportunities.
- Leading the development and launch of new products and brand extensions.
- Managing the brand's advertising, promotion, and digital marketing initiatives.
- Overseeing the brand's budget and P&L, ensuring profitable growth.
- Collaborating closely with sales, R&D, supply chain, and agency partners.
- Monitoring competitive landscape and market dynamics to adapt strategies.
- Building strong relationships with key stakeholders and providing strategic direction.
- Driving innovation pipeline and consumer-centric product development.
- Mentoring and developing junior brand team members.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Fmcg Jobs in Jaipur !
6
Senior Product Marketing Manager (FMCG)
302001 Jaipur, Rajasthan
₹85000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading innovator in the Fast-Moving Consumer Goods (FMCG) sector, is seeking a highly strategic and results-oriented Senior Product Marketing Manager to join their dynamic, fully remote team. This crucial role will be responsible for defining and executing go-to-market strategies for new and existing product lines, driving product adoption, and maximizing market penetration. You will translate market insights into compelling product positioning, messaging, and marketing plans that resonate with target consumers. The ideal candidate possesses a deep understanding of the FMCG market, exceptional strategic thinking, and a proven ability to launch and grow successful products. This is an exciting opportunity to shape the trajectory of popular brands from anywhere in the world.
Key Responsibilities:
Key Responsibilities:
- Develop and execute comprehensive product marketing strategies for assigned FMCG product categories.
- Conduct market research, competitive analysis, and consumer segmentation to identify opportunities and define product positioning.
- Create compelling product messaging, value propositions, and go-to-market plans for new product launches.
- Collaborate with product development, sales, and marketing teams to ensure successful product commercialization.
- Develop sales enablement tools, training materials, and marketing collateral to support product launches and ongoing sales efforts.
- Manage product lifecycle marketing, including in-market analysis and optimization.
- Monitor market trends, consumer feedback, and competitive activities to inform product strategy and marketing plans.
- Develop and execute integrated marketing campaigns across various channels, including digital, social media, and traditional advertising.
- Measure and report on the effectiveness of product marketing initiatives and recommend improvements.
- Stay current with industry best practices and emerging marketing technologies.
- MBA or Master's degree in Marketing, Business Administration, or a related field.
- Minimum of 7 years of experience in product marketing, with a significant focus on the FMCG industry.
- Demonstrated success in launching and managing successful FMCG products.
- Strong understanding of consumer insights, market dynamics, and go-to-market strategies.
- Exceptional strategic thinking, analytical, and problem-solving skills.
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to lead cross-functional teams and manage complex projects.
- Experience with digital marketing, social media marketing, and content creation.
- Proficiency in market research and data analysis tools.
- Ability to work independently and thrive in a fast-paced, remote environment.
This advertiser has chosen not to accept applicants from your region.
7
Senior Brand Manager, FMCG
302015 Jaipur, Rajasthan
₹1500000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking a highly experienced and strategic Senior Brand Manager to join our dynamic marketing team. This is a fully remote, impactful role where you will be responsible for developing and executing comprehensive brand strategies that drive market share and consumer engagement for our diverse portfolio of fast-moving consumer goods. You will lead the charge in understanding consumer insights, market trends, and competitive landscapes to identify new opportunities and challenges.
Key Responsibilities:
Qualifications:
This role is based in Jaipur, Rajasthan, IN , but operates on a remote-first basis, allowing you to work from anywhere within India while contributing to our global success. If you are a passionate marketer with a flair for building iconic brands, we encourage you to apply.
Key Responsibilities:
- Develop and implement annual brand plans, including marketing objectives, strategies, and tactics, ensuring alignment with overall business goals.
- Oversee the creation and execution of integrated marketing campaigns across various channels, including digital, social media, ATL, and BTL activities.
- Conduct thorough market research, competitor analysis, and consumer insight generation to inform brand strategy and product development.
- Manage the brand's P&L, ensuring profitable growth and efficient budget allocation for all marketing initiatives.
- Collaborate closely with cross-functional teams, including Sales, Product Development, Supply Chain, and external agencies, to ensure seamless execution of brand plans.
- Lead and mentor junior brand team members, fostering a culture of innovation and high performance.
- Monitor and analyze brand performance metrics, providing regular reports and actionable recommendations to senior leadership.
- Identify and leverage emerging trends and technologies to enhance brand visibility and consumer connection.
- Ensure consistent brand messaging and positioning across all touchpoints.
- Contribute to the development of new product innovation pipelines.
Qualifications:
- Bachelor's or Master's degree in Marketing, Business Administration, or a related field.
- Minimum of 7-10 years of progressive experience in brand management within the FMCG sector.
- Proven track record of successfully launching and growing brands, demonstrating significant market share gains.
- Deep understanding of consumer behavior, market dynamics, and marketing principles specific to the FMCG industry.
- Exceptional analytical, strategic thinking, and problem-solving skills.
- Strong leadership, communication, and interpersonal abilities, with the capacity to influence stakeholders at all levels.
- Proficiency in market research tools and data analysis software.
- Experience managing budgets and P&Ls.
- Must be comfortable and effective working in a fully remote environment, demonstrating excellent self-discipline and time management.
This role is based in Jaipur, Rajasthan, IN , but operates on a remote-first basis, allowing you to work from anywhere within India while contributing to our global success. If you are a passionate marketer with a flair for building iconic brands, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Support Specialist
302001 Jaipur, Rajasthan
₹45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing tech company, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is critical in ensuring our customers receive exceptional support and have a seamless experience with our products and services. You will be the primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing guidance on product usage. This is an excellent opportunity for an individual who thrives in a remote-first environment and is passionate about delivering outstanding customer service.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve technical and non-technical customer issues effectively.
- Escalate complex issues to appropriate internal teams and ensure follow-through to resolution.
- Educate customers on product features and best practices.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Contribute to the development of knowledge base articles and support documentation.
- Identify trends in customer issues and provide feedback to product and engineering teams for improvement.
- Proactively identify opportunities to enhance the customer experience.
- Assist in training new customer support team members.
- Participate in team meetings and contribute to a positive and collaborative remote work culture.
- Proven experience in a customer support or helpdesk role, preferably in a remote setting.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and support ticketing systems.
- Ability to manage multiple priorities and work independently.
- A patient and empathetic approach to customer interactions.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Experience with (Specific Product/Industry Software) is highly desirable.
- Must be located in **Jaipur, Rajasthan, IN**, but the role is fully remote, offering flexibility and work-life balance.
This advertiser has chosen not to accept applicants from your region.
9