229 Fmcg jobs in Jaipur

Company Description

Garments Manufacturing

Role Description

This is a full-time on-site role for a Customer Support Representative located in Jaipur. The Customer Support Representative will be responsible for providing top-tier customer service, resolving customer issues, and ensuring customer satisfaction. Daily tasks include troubleshooting technical issues, communicating effectively with customers, and maintaining detailed records of customer interactions.

Qualifications

• Customer Support and Customer Service skills
• Excellent Communication skills
• Proven ability in Troubleshooting issues
• Skills in ensuring Customer Satisfaction
• Strong problem-solving skills
• Ability to work well under pressure
• Experience in a customer-facing role is a plus
• English Language literacy and Computer Literacy

Job Summary:

We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

Qualification: Minimum 12th pass.

Language Proficiency: Good command over English (spoken).

Experience: Freshers are welcome!

Salary & Benefits:

CTC: ₹18,000 Fixed + ₹1,000 Performance Linked Incentives (PLI)

Other Perks: Internal career growth opportunities, fun work culture.

Working Days & Shift:

Working Days: 5 Days a Week

Shifts: Rotational Shifts (24/7 environment may apply)

Key Responsibilities:

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

• Graduate / Diploma (any discipline).
• 0–2 years of experience in customer support (voice process). Freshers are welcome.
• Excellent verbal communication skills in English and (local language, if applicable) .
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).
• Ability to work in shifts (if required).

We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.

Job Responsibility:

• Handle international customer calls efficiently and professionally.
• Understand customer needs and provide appropriate solutions.
• Troubleshoot issues and escalate complex problems when necessary.
• Follow call handling protocols and maintain call quality standards.
• Maintain accurate and detailed records of interactions.
• Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Salary Budget: 27K – 35K CTC per month + performance-based incentives

Location: Jaipur

Language requirements : Excellent English communication (No grammatical errors or MTI)

No. of Position: 50+

Company Description

Garments Manufacturing

Role Description

This is a full-time on-site role for a Customer Support Representative located in Jaipur. The Customer Support Representative will be responsible for providing top-tier customer service, resolving customer issues, and ensuring customer satisfaction. Daily tasks include troubleshooting technical issues, communicating effectively with customers, and maintaining detailed records of customer interactions.

Qualifications

• Customer Support and Customer Service skills
• Excellent Communication skills
• Proven ability in Troubleshooting issues
• Skills in ensuring Customer Satisfaction
• Strong problem-solving skills
• Ability to work well under pressure
• Experience in a customer-facing role is a plus
• English Language literacy and Computer Literacy

Job Summary:

We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.

Qualification: Minimum 12th pass.

Language Proficiency: Good command over English (spoken).

Experience: Freshers are welcome!

Salary & Benefits:

CTC: ₹18,000 Fixed + ₹1,000 Performance Linked Incentives (PLI)

Other Perks: Internal career growth opportunities, fun work culture.

Working Days & Shift:

Working Days: 5 Days a Week

Shifts: Rotational Shifts (24/7 environment may apply)

Key Responsibilities:

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

• Graduate / Diploma (any discipline).
• 0–2 years of experience in customer support (voice process). Freshers are welcome.
• Excellent verbal communication skills in English and (local language, if applicable).
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).
• Ability to work in shifts (if required).

About Company Are you looking to take the next step in your career? Join our dynamic and fast-growing team at Paperchase Accountancy (GDC) as a Client Support Associate (CSE). This is an excellent opportunity to work in a collaborative, client-focused environment and enhance your professional skill set.About the RoleAs a Client Support Executive (CSE), you will play a crucial role in delivering outstanding client service while working in a supportive team.ResponsibilitiesProficiency in Advanced Excel, CRM platforms, and troubleshootingExcellent verbal and written communication skills in EnglishWillingness to work in rotational shiftsMust have a personal laptop and a stable Wi-Fi connectionQualificationsEducation: GraduateExperience: 1yrs - 2 yrs (Relevant Experience Preferred)Join Date: Immediate joiners will be given preferenceRequired SkillsProficiency in Advanced ExcelExperience with CRM platformsTroubleshooting skillsExcellent verbal and written communication skills in EnglishWillingness to work in rotational shiftsMust have a personal laptop and a stable Wi-Fi connectionPreferred SkillsRelevant experience in client supportPay range and compensation packageDetails regarding pay range or salary will be discussed during the interview process.Equal Opportunity StatementIf you’re passionate about delivering outstanding client service and are eager to grow within a supportive team, we’d love to hear from you!

Company DescriptionUnlimited Astro is India’s leading astrology app enabling users to connect with expert astrologers for real-time guidance on love, career, finances, and more. Powered by Bhaktam Technologies, our platform is designed for seamless, personalized experiences.Role DescriptionAs a Customer Support Executive, you will be the first point of contact for users on the Unlimited Astro app. You’ll assist users with queries, resolve complaints, and ensure every customer receives an exceptional experience.Key ResponsibilitiesRespond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.Troubleshoot and resolve customer issues, escalating complex cases when necessary.Maintain records of customer interactions and feedback for process improvement.Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.Strive to achieve customer satisfaction targets and contribute to a positive brand image.Required Skills & QualificationsBachelor’s degree in any discipline (preferred: Business Administration, Communication).1-3 years’ experience in customer support/executive roles (preferably app or tech industry).Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.Strong problem-solving, multitasking, and conflict-resolution abilities.Empathetic, patient, customer-first mindset.Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.Willingness to work in flexible shifts as per business needs.

• Handle advanced customer inquiries and support requests via phone, email, and chat.
• Diagnose and troubleshoot technical issues, providing clear and concise solutions.
• Escalate complex or unresolved issues to appropriate departments, ensuring timely resolution.
• Mentor and train new and junior customer support agents, sharing best practices and product knowledge.
• Develop and maintain a knowledge base of common issues and their resolutions.
• Identify trends in customer inquiries and provide feedback to product and engineering teams for service improvements.
• Ensure high levels of customer satisfaction through efficient and effective problem-solving.
• Document customer interactions and resolutions accurately in the CRM system.
• Participate in team meetings, contributing to discussions on service improvement and strategy.
• Assist in developing support documentation, FAQs, and training materials.

• High school diploma or equivalent; Bachelor's degree is a plus.
• Minimum of 3-5 years of experience in a customer support or technical helpdesk role.
• Proven ability to handle complex customer issues and de-escalate challenging situations.
• Excellent verbal and written communication skills, with the ability to explain technical concepts simply.
• Strong problem-solving and analytical skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Patience, empathy, and a customer-centric approach.
• Ability to work independently and as part of a remote team, managing time effectively.
• Experience in mentoring or training junior team members is highly desirable.
• Familiarity with (Specific Product/Service Industry) is a plus.

• Providing high-level technical and non-technical support to customers via email, chat, and phone.
• Investigating and resolving complex customer issues, escalating when necessary.
• Developing and maintaining comprehensive knowledge base articles and FAQs.
• Training and mentoring junior support team members.
• Identifying trends in customer inquiries and providing feedback to product and engineering teams for continuous improvement.
• Managing customer relationships and ensuring high levels of satisfaction and retention.
• Contributing to the development and refinement of support processes and procedures.
• Assisting with customer onboarding and providing product guidance.
• Proactively engaging with customers to anticipate needs and offer solutions.
• Maintaining accurate and detailed records of customer interactions and resolutions in our CRM system.