12 Fortis Healthcare jobs in Chennai

Company Description

SKS Veterinary Hospital and Pet Shop provide centers of excellence in cardiology, oncology, orthopaedic surgery, gastroenterology, GI surgery, ophthalmology, radiology, urology, dental care, laboratory, and pediatric care. In addition to immunization and treatments, we offer services such as pet boarding and routine and medicated bathing. Our hospital also carries a wide variety of prescription diets, flea/tick control products, and heartworm preventatives for your pet's overall health.

Role Description

This is a full-time on-site role for a Patient Care Coordinator located in Chennai (Abiramapuram). The Pet Parent - Patient Care Coordinator will be responsible for scheduling appointments, managing patient care, coordinating various healthcare services, ensuring efficient communication between patients and healthcare providers, and handling phone inquiries with professionalism. The role requires knowledge of medical terminology and an ability to provide excellent patient care.

Morning and Noon Shift will be there

Qualifications

• Appointment Scheduling and Care Coordination skills
• Phone Etiquette and Patient Care skills
• Knowledge of Medical Terminology
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Previous experience in a veterinary or healthcare setting is a plus
• Multi lingual ( Tamil, English and Hindi)

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

Provide info related to services and tariff to the patients.

Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

Pre and post-counseling for the patients undergoing the treatment plans if required.

Address and resolve patient complaints and concerns promptly and effectively.

Understand and action accurate data entry on a daily basis

Handling Appointments

Understand the CRM platform

Comprehend detailed nuances around therapist availability and accordingly block appointments

Maintain data related to financial transactions, patient flow, and individual patient visits.

Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

Respect patients by recognizing their rights; and maintaining confidentiality.

Collect patient testimonials and feedback as per organizational policy.

Monitor and evaluate patient care metrics, identifying areas for improvement.

TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

Responsible to follow up on the assessment report till it gets delivered to the patient

Work closely with the sales team to promote patient care initiatives and success rate

Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

   Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

   Provide info related to services and tariff to the patients.

   Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

   Pre and post-counseling for the patients undergoing the treatment plans if required.

   Address and resolve patient complaints and concerns promptly and effectively.

   Understand and action accurate data entry on a daily basis

Handling Appointments

   Understand the CRM platform

   Comprehend detailed nuances around therapist availability and accordingly block appointments

   Maintain data related to financial transactions, patient flow, and individual patient visits.

   Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

   Respect patients by recognizing their rights; and maintaining confidentiality.

   Collect patient testimonials and feedback as per organizational policy.

   Monitor and evaluate patient care metrics, identifying areas for improvement.

   TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

   Responsible to follow up on the assessment report till it gets delivered to the patient

   Work closely with the sales team to promote patient care initiatives and success rate

   Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.