What Jobs are available for Patient Care in India?

Location: Bengaluru, KA

About Marbles Health

Marbles Health is a brain healthcare company redefining standards of care across psychiatry and neurology. Our flagship innovation, EASE, is India’s first medically licensed portable neuromodulation system—pioneering safer, more effective, and scalable brain healthcare for millions. We are building the future of mental and neurological care, combining science, technology, and compassion.

As a Patient Care Specialist & Sales Representative , you will be responsible for two things

1. Primarily, delivering EASE therapy sessions using our tDCS device - EASE, directly in patients homes. You will act as a vital link between patients and their psychiatrists, ensuring consistent treatment delivery, adherence tracking, reporting and compassionate care.

2. Following up with doctors to get Patient Referrals for home based treatment, Giving device demos, etc.

Role & responsibilities

• Travel to patient residences to administer prescribed sessions using the EASE device.
• Educate patients and caregivers about device use and treatment goals.
• Record session data, monitor adherence, and report any concerns using app-based tools.
• Collaborate regularly with assigned doctors and clinical teams to update on patient progress.
• Offer basic emotional support and encouragement to patients during therapy.

Preferred candidate profile

• Graduate Degree in a Medical or a Business Field
• Valid drivers license and willingness to travel everyday extensively.
• Own car/bike
• Proficiency in using Tech interfaces
• Fluency in English and local language - Kanada in Bangalore & Telugu in Hyderabad
• Strong interpersonal skills with a naturally empathetic personality.

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

   Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

   Provide info related to services and tariff to the patients.

   Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

   Pre and post-counseling for the patients undergoing the treatment plans if required.

   Address and resolve patient complaints and concerns promptly and effectively.

   Understand and action accurate data entry on a daily basis

Handling Appointments

   Understand the CRM platform

   Comprehend detailed nuances around therapist availability and accordingly block appointments

   Maintain data related to financial transactions, patient flow, and individual patient visits.

   Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

   Respect patients by recognizing their rights; and maintaining confidentiality.

   Collect patient testimonials and feedback as per organizational policy.

   Monitor and evaluate patient care metrics, identifying areas for improvement.

   TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

   Responsible to follow up on the assessment report till it gets delivered to the patient

   Work closely with the sales team to promote patient care initiatives and success rate

   Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

About Us:

Inmedism® is a leading healthcare facilitator dedicated to providing top-tier medical care and support to patients from around the world. Our commitment to international patient care is at the heart of our mission, and we are looking for a passionate Hospital Assistant to join our team. Our excellence extends not only to our medical services but also to the compassionate and personalized care we provide to each patient.

Job Description:

As an International Patient Care Executive at Inmedism®, you will play a pivotal role in ensuring that our international patients receive the highest quality of care and support during their medical journey with us. You will be the welcoming face and comforting presence that makes a significant difference in our patients' experiences.

Key Responsibilities:

1. Patient Liaison: Act as the primary point of contact for international patients, ensuring their needs, concerns, and questions are addressed promptly and professionally.

2. Cultural Sensitivity: Display a deep understanding and appreciation of cultural differences, offering a welcoming and inclusive environment for patients from diverse backgrounds.

3. Hospital Orientation: Provide international patients with comprehensive orientations, helping them understand hospital procedures, services, and facilities.

4. Language Support: Provide language assistance, translation, or interpretation services as needed to facilitate clear communication between patients and healthcare providers.

5. Assistance with Administrative Processes: Help patients with paperwork, including admissions, insurance claims, and billing inquiries, making their administrative processes as smooth as possible.

6. Patient Advocacy: Advocate on behalf of patients to ensure their concerns and needs are addressed promptly and appropriately by the medical team.

7. Crisis Management: Be prepared to assist patients and their families during medical emergencies, offering emotional support and helping to coordinate necessary services.

8. Caring Support: Provide emotional support to patients who may be far from home, offering a reassuring presence during their medical journey.

9. Quality Assurance: Collaborate with the healthcare team to ensure that international patients receive high-quality care that meets or exceeds international standards.

10. Patient Satisfaction: Monitor patient feedback and take proactive steps to enhance patient satisfaction. Address any issues or concerns promptly and professionally.

Qualifications:

• Previous experience in a healthcare or customer service role is preferred.
• Bachelor's degree in a relevant field (e.g., Healthcare Management, International Relations, Languages) preferred.
• Excellent interpersonal and communication skills.
• Proficiency in English, Hindi and one or more foreign languages (e.g., Bengali, Arabic, Russian, French, Spanish) is highly desirable.
• Cultural sensitivity and empathy.
• Ability to remain calm under pressure.
• Strong organizational and problem-solving abilities.
• Knowledge of medical terminology and procedures is advantageous but not mandatory.

Salary Package:

• We offer a competitive salary package, commensurate with your skills and experience.

Employee Benefits:

• Competitive salary package
• Performance-based incentives
• Opportunity to work with top Indian hospitals
• Exposure to global healthcare operations
• Supportive and collaborative work environment

How to Apply:

If you are a compassionate, empathetic individual who is excited about contributing to the well-being of international patients, we encourage you to apply for this rewarding position. Please submit your resume and why you are a suitable candidate for this role to “ ” with the subject line: “Application for International Patient Care Executive – (Your Name)”

We welcome applications from candidates of all backgrounds and experiences.

Join us in making a difference in the lives of patients from around the world. Your care and dedication can truly change lives.

• Develop and execute individualized patient care plans.
• Monitor patient health status via remote monitoring devices and regular check-ins.
• Liaise between patients, physicians, specialists, and family members.
• Provide comprehensive patient education and support.
• Manage medication adherence and facilitate refills.
• Document all patient interactions and care activities accurately.
• Identify and address potential patient care issues proactively.
• Mentor and guide junior members of the care coordination team.
• Contribute to the development and refinement of telehealth protocols.
• Ensure compliance with all healthcare regulations and standards.

Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector

Department: Hospital @Home / Home Care

Location: Charni Road, Mumbai

Reporting To: Manager Hospital @Home Services

Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)

Employment Type: Full-Time

Job Summary:

The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.

Qualifications & Experience:

• Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
• Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
• Excellent verbal and written communication skills
• Proficient in MS Office and basic hospital management systems
• Willingness to work in rotational shifts including late evenings

Key Responsibilities:

1. Patient Experience & Service Coordination:

• Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
• Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
• Represent the hospital brand and uphold its mission, vision, and values in every interaction

2. Scheduling & Communication:

• Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
• Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
• Provide accurate information and proper redirection to patients during service inquiries

3. Turnaround Time (TAT) & Escalation Management:

• Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
• Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
• Escalate unresolved or complex issues appropriately while ensuring patient satisfaction

4. Billing & Documentation:

• Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions
• Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail
• Maintain clear, complete, and accurate service records

5. Quality, Grooming & Protocol Adherence:

• Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy
• Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism
• Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks

6. Shift Operations & Coverage:

• Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients
• Maintain seamless handovers and communication between shifts to support uninterrupted care delivery

Key Competencies:

• Service Orientation & Empathy
• Communication & Interpersonal Skills
• Attention to Detail & Time Management
• Problem-Solving and Escalation Handling
• Digital Literacy & Documentation Accuracy
• Professionalism and Brand Representation

• Conduct comprehensive needs assessments for elderly individuals.
• Develop and implement personalized care plans tailored to individual needs and preferences.
• Coordinate and arrange for various support services, including healthcare, home care, and social activities.
• Liaise with healthcare professionals, family members, and community resources to ensure integrated care.
• Monitor client well-being and the effectiveness of care plans, making necessary adjustments.
• Provide emotional support and companionship to clients.
• Assist clients and families with navigating healthcare systems and social services.
• Manage case documentation, including client records, progress notes, and service logs.
• Advocate for the rights and needs of elderly clients.
• Organize and facilitate community-based programs for seniors.

• Diploma or Bachelor's degree in Social Work, Gerontology, Nursing, or a related field.
• Minimum of 3 years of experience in elder care, case management, or a related social service role.
• In-depth knowledge of services and resources available for seniors.
• Excellent communication, interpersonal, and empathetic listening skills.
• Strong organizational and time-management abilities.
• Ability to work effectively under pressure and manage multiple cases.
• Proficiency in record-keeping and basic computer skills.
• A genuine passion for working with and supporting the elderly.

• Conduct comprehensive assessments of patient needs, including medical, social, and psychological factors.
• Develop individualized care plans in collaboration with patients, families, and healthcare professionals.
• Coordinate and facilitate access to medical, therapeutic, and social services.
• Monitor patient progress and adherence to care plans, making adjustments as necessary.
• Liaise with physicians, specialists, hospitals, and community resources to ensure seamless care transitions.
• Educate patients and their families about their conditions, treatment options, and available resources.
• Advocate for patients' rights and ensure they receive appropriate care and support.
• Maintain accurate and confidential patient records and documentation.
• Participate in case conferences and interdisciplinary team meetings.
• Provide support and guidance to junior care coordinators.

• Bachelor's degree in Nursing, Social Work, Psychology, Public Health, or a related field. A Master's degree is preferred.
• Minimum of 5 years of experience in a clinical setting, case management, or care coordination role.
• Registered Nurse (RN) license or equivalent professional certification is highly desirable.
• Strong understanding of healthcare systems, community resources, and social determinants of health.
• Excellent assessment, problem-solving, and critical thinking skills.
• Proficiency in electronic health record (EHR) systems and other relevant software.
• Exceptional communication, interpersonal, and empathy skills.
• Ability to work independently and manage a diverse caseload.
• Experience in working with vulnerable populations is a plus.
• Commitment to patient-centered care and evidence-based practice.