752 Front Desk jobs in India

Job description

Advanced Hair Studio,
Front Desk Senior Executive,
Location Delhi
Experience: 5+ Years
A highly professional and customer-focused Front Desk Senior Executive with over 5 years of experience
in client servicing, appointment management, and administrative support in high-end wellness and
cosmetic service environments. Currently working at Advanced Hair Studio, Delhi, handling front office
operations with efficiency and poise. Skilled in managing VIP clients, coordinating between departments,
and ensuring a seamless client experience from entry to service. Adept at using CRM systems, handling
telephonic and in-person inquiries, and maintaining a polished front-office presence aligned with brand
standards.
Key Skills:
 Front Desk Management
Customer Service & Relationship Management
ppointment Scheduling
lient Onboarding & Coordination
RM & Data Management
ommunication & Interpersonal Skills
dministrative Support
andling VIP Clients

-In institute
-Qualification: 12th /Graduation/Masters
-Female Candidate Required
-Freshers can also apply
-Presentable, good communication skills, Confident, Having good subject knowledge.

Profile : Front Desk

Experience : Fresher to 3yrs+

Salary Range:  15k for Fresher, 3+ years experience 17k-20k

Roles :

• This is a full-time on-site role for a Front Desk Executive located in Surat.
• The Front Desk Executive will be responsible for greeting and welcoming patients and visitors, managing reservations, answering calls, and addressing customer inquiries.
• The individual will also handle daily receptionist duties, ensure excellent patient service, and manage records and appointments. Effective communication and providing a positive experience for all who interact with the institute are key aspects of this role.

Qualifications: 

• Patient Service and Patient Satisfaction skills.
• Receptionist Duties and Reservations management skills.
• Strong Communication skills, Tele Calling Skills.
• Excellent organizational skills and ability to multitask.
• Proficiency with office management software (e.g., MS Office).
• Ability to work independently and maintain a professional demeanor.
• Prior experience in a healthcare setting is a plus.
• High school diploma or equivalent; additional qualifications as a front desk representative or office administrator are preferred 

**Responsibilities**:

- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office.
- Answer, screen, and forward incoming phone calls.
- Ensure the office area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
- Receive, sort, and distribute daily mail/deliveries.
- Order front office supplies and keep an inventory of stock.
- Update calendars and schedule meetings.
- Arrange travel and accommodations.
- Keep updated records of office expenses and costs.
- Perform other clerical duties such as filing, photocopying, transcribing, and faxing.

**Good to Have**:

- Proven work experience as a Front Office Representative, or similar role.
- Proficiency in Microsoft Office Suite.
- Hands-on experience with office equipment (e.g. fax machines and printers).
- Professional attitude and appearance.
- Good written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Multitasking and time-management skills, with the ability to prioritize tasks.

**Job Types**: Full-time, Fresher/ Experience

**Job Location:

- **Mumbai

Should handle Placements
- Should have good knowledge in Digital Marketing
- Should have good communication skills

Freshers can also apply

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

Work Location: In person

**Being the first point of contact for visitors, greeting them, answering phone calls, directing them to the appropriate person or office, managing incoming mail, scheduling appointments, and maintaining the overall tidiness of the reception area, all while providing excellent customer service and demonstrating strong communication skills.**
- **Greeting Visitors**: Welcoming guests upon arrival, providing basic information about the company or location.
- **Answering Phone Calls**: Receiving incoming calls, directing them to the appropriate person or department, taking messages when necessary.
- **Managing Mail and Packages**: Receiving and distributing incoming mail and packages.
- **Appointment Scheduling**: Coordinating appointments and managing calendars.
- **Administrative Tasks**: Maintaining visitor logs, updating office directories, handling basic clerical duties.
- **Maintaining Reception Area**: Ensuring the front desk area is clean, organized, and well-stocked with necessary supplies.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 20/02/2025

Front Desk Representative duties and responsibilities
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Greet, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Receive letters, packages and send them to appropriate destination
- Prepare and manage outgoing mail
- Monitor office supplies
- Make supply orders when needed
- Monitor and update records and files
- Monitor and log office expenses and costs

Front Desk Representative requirements and qualifications
- X years of experience as Front Desk Representative or similar role
- Hands on experience with office machines (for example fax, printer etc.)
- In-depth knowledge of office management and bookkeeping
- Excellent knowledge of MS Office (especially Excel and Word)
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Customer-oriented mindest
- High School diploma; any additional diploma will be considered as advantage

**Work Location : Deccan Gymkhana**

**Must have above 1 Year of work exp**

Pay: From ₹15,000.00 per month

**Education**:

- Diploma/Graduation (preferred)

**Experience**:

- Total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Schedule:

- Day shift

Pay: ₹15,000.00 per month

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Good English communication skills is a must for the job

Oversee efficiency of operational processes on day to day basis.

Daily hotel keep up of front office operations, vendor & suppliers interactions,guest complaints handling & feedback during their stay at hotel.

Daily report to the General Manager for smooth functioning of overall operations on day to day basis.

Participate in strategic planning and goal-setting for various business functions, including IT and customer support

Analyze business requirements and customer needs

Research methods to improve operations and reduce costs

Supervise and train employees

Provide administrative support

Ensure compliance with company policies

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mcleodganj, Himachal Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)
- Front desk: 1 year (preferred)

Shift availability:

- Overnight Shift (preferred)

**Speak with the employer**
+91

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
**What will I be doing?**
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.
- Follows-up with all guests to ensure satisfaction with problem resolutions.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Allocate room in accordance to the guests' reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensure that guests' profiles and information is input into the Police Report system in a timely and accurate way.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
- Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.
- Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.
- Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
- Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager's checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
- Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon.
- Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties.
- Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked.
- Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly.
- Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Maintain safety deposit boxes, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Manage costs effectively by minimizing and controlling expenses.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money.
- Handle guest relocations as required.
- Familiar with and master the Front Desk system.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
- Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
- Good interpersonal skills to provide overall guest satisfaction.
- Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts.
- Able to work under pressure and deal with stressful situations during busy periods.
- 2 to 3 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BVYV_
**EOE/AA/Disabled/Veterans**