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Showing 3 Genpact jobs in Delhi

Senior Business Process Consultant

110001 Delhi, Delhi ₹110000 Monthly WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client, a highly respected management consultancy firm based in Delhi, Delhi, IN , is seeking an experienced Senior Business Process Consultant to join their advisory team. This role is fully remote, enabling you to leverage your expertise to drive significant improvements for clients across various sectors without the constraints of a physical office. You will be instrumental in analyzing existing business processes, identifying inefficiencies, and designing optimized solutions to enhance operational performance, reduce costs, and improve customer satisfaction. Your responsibilities will include mapping current-state processes, identifying root causes of problems, recommending innovative process improvements, and guiding clients through the implementation of new workflows and systems. The ideal candidate possesses strong analytical, problem-solving, and communication skills, with a deep understanding of process re-engineering methodologies (e.g., Lean, Six Sigma). You will work closely with clients at various organizational levels to understand their needs, build consensus, and ensure the successful adoption of proposed changes. Experience with business process management (BPM) tools and techniques is essential. We are looking for a strategic thinker who can translate complex operational challenges into clear, actionable recommendations and lead change initiatives effectively. This is an excellent opportunity for a dedicated consultant to make a substantial impact and advance their career in a flexible, remote environment.

Responsibilities:
  • Analyze and document current business processes across different functional areas.
  • Identify bottlenecks, inefficiencies, and areas for improvement.
  • Design and develop optimized future-state business processes.
  • Utilize process modeling tools and techniques (e.g., BPMN) to visualize workflows.
  • Develop business cases for process improvement initiatives.
  • Lead cross-functional teams in the implementation of new processes and systems.
  • Facilitate workshops and training sessions for client teams.
  • Measure and track the impact of implemented process changes.
  • Advise clients on best practices in operational excellence and business transformation.
  • Stay updated on emerging trends and technologies in process management.
Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
  • Minimum of 5-7 years of experience in business process analysis, re-engineering, or consulting.
  • Certification in Lean Six Sigma (Green Belt or Black Belt) is highly desirable.
  • Proficiency in business process modeling tools (e.g., Visio, Lucidchart, Bizagi).
  • Strong analytical and problem-solving skills.
  • Excellent communication, facilitation, and stakeholder management abilities.
  • Experience in change management and driving organizational transformation.
  • Ability to work independently and collaboratively in a remote setting.
  • Demonstrated ability to deliver impactful results for clients.
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ServiceNow - Process Consultant / Business Analyst / Intermediate

Delhi, Delhi NTT America, Inc.

Posted 5 days ago

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Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow - Process Consultant / Business Analyst / Intermediate to join our team in Delhi, Delhi (IN-DL), India (IN).
**Senior ServiceNow Business Process Consultant / Business Analyst**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
**Key Responsibilities:**
**Business Process Consulting**
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
+ ITAM - Software Asset Management / Hardware Asset Management
+ ITOM - Discovery, Event Management, Service Mapping
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
**Business Analysis**
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
**Client Engagement & Delivery Support**
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
**Qualifications:**
- 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions.
- Strong understanding of Agile methodologies and experience supporting Scrum teams.
Mandatory Certificates
CSA
CAD
CIS ( minimum 1
- Excellent communication, facilitation, and documentation skills.
**Why Join Us:**
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Make a meaningful impact by helping organizations transform their business processes.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.

ServiceNow - Process Consultant / Business Analyst / Intermediate

Delhi, Delhi NTT DATA North America

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow - Process Consultant / Business Analyst / Intermediate to join our team in Delhi, Delhi (IN-DL), India (IN).
**Senior ServiceNow Business Process Consultant / Business Analyst**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
**Key Responsibilities:**
**Business Process Consulting**
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
+ ITAM - Software Asset Management / Hardware Asset Management
+ ITOM - Discovery, Event Management, Service Mapping
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
**Business Analysis**
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
**Client Engagement & Delivery Support**
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
**Qualifications:**
- 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions.
- Strong understanding of Agile methodologies and experience supporting Scrum teams.
Mandatory Certificates
CSA
CAD
CIS ( minimum 1
- Excellent communication, facilitation, and documentation skills.
**Why Join Us:**
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Make a meaningful impact by helping organizations transform their business processes.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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