14 Genpact jobs in Gurugram

Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Business Process Optimization Manager with the University of the People.

INTRODUCTION:

University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 170,000 students enrolled from more than 200 countries and territories, including 18,800 students who are refugees. UoPeople is accredited by the WASC Senior College and University Commission (WSCUC) and is recognized by the DEAC as an accredited online University.

We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University.( TED talk )

UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you!

UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Foundation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined.

OVERVIEW:

The University of the People is seeking an experienced and results-driven Senior Manager/Associate Director - Business Process Optimization (BPO) to lead and manage the optimization of business processes across our organization. The SM/ AD will play a critical role in identifying inefficiencies, implementing process improvements, and ensuring the successful delivery of optimized workflows. The AD will be self-starter, promoting the team, building stakeholder engagement and creating a small team under him/ her.

This position requires strong leadership, analytical abilities, and a deep understanding of process improvement methodologies.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Lead the development and implementation of business process optimization strategies to drive efficiency, reduce costs, and improve overall performance.
• Collaborate with senior management to align process improvement initiatives with the organization’s strategic goals.
• Communicate the benefits and impacts of process improvements across the organization.
• Oversee the analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Implement process mapping, data analysis, and workflow automation to optimize operations and enhance productivity.
• Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
• Manage multiple process optimization projects from inception to completion, ensuring timelines, budgets, and goals are met.
• Coordinate with cross-functional teams to ensure the successful execution and integration of optimized processes.
• Work closely with department heads and key stakeholders to understand their needs, challenges, and priorities.
• Facilitate workshops, meetings, and training sessions to ensure alignment and buy-in for process changes.
• Establish metrics and key performance indicators (KPIs) to measure the success of process optimization efforts.
• Monitor the effectiveness of implemented changes and make data-driven adjustments as needed.
• Prepare and present detailed reports and recommendations to senior management.
• Lead, mentor, and develop business process optimization specialist, fostering a culture of continuous improvement.
• Provide guidance and support to team members on best practices and methodologies for process optimization.
• Identify and recommend technological solutions to automate and streamline business processes.
• Collaborate with IT teams to implement new tools and systems that support process optimization efforts.
• Identify potential risks associated with process changes and develop mitigation strategies.
• Ensure all process improvements comply with relevant regulations, policies, and industry standards.

KEY COMPETENCIES

• 8+ years of experience in process optimization, business analysis, or a related role, with at least 2 years in a managerial position.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
• Proven experience in leading and managing process optimization projects and cross-functional teams.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
• Proficiency in process mapping, data analysis, and project management software.
• Ability to work in a fast-paced environment and manage multiple processes simultaneously.
• High level of responsibility, organizational skills, and the ability to think strategically.
• Big advantage: Worked for a University/ Education/ Ed-tech organization.

QUALIFICATIONS:

• Bachelor’s degree in business administration, Operations Management, Industrial Engineering, or a related field.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
• Certification in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement methodologies is a must.

About Our Client

Leading Indian E-Commerce startup headquartered in Gurgaon.

Job Description

Designation: Assistant Manager (Business Process Reengineering (BPR) Specialist)

Reports to: Finance Controller

Location: Corporate Headquarters, Gurgaon

Please do not apply to this opportunity if you have not completed your CA qualification

Please do not apply to this opportunity if your current or expected CTC exceeds 18 LPAKey Responsibilities:

The Successful Applicant

Mandatory Requirements:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Positions in this function create and deliver high quality system solutions for our applications, products and services across all technology functions. They consult with users and technology specialists to define business processes and the information systems for supporting those processes. Individuals in these roles may perform analysis and also serve as business liaisons to understand and refine business requirements. They provide technical support in developing systems that are cost effective and meet users’ requirements. This function works to create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Roles may support both current system improvements and maintenance along with new system development.

Primary Responsibilities:

Job Summary 

This role is focused on driving internal automation of business processes across departments including HR, Finance, Customer Support, and Operations. The Business Analyst will work closely with department heads, developers, and project managers to identify manual tasks, propose automation solutions, and deliver functional designs using Microsoft PowerApps and Python-based platforms. The ideal candidate brings a strong appreciation of business workflows, data flows, and how systems operate at a conceptual level—combined with a sharp eye for detail in defining requirements and supporting successful delivery. 

Key Responsibilities 

Business Analysis & Process Automation 

• Analyze current workflows across departments to identify automation opportunities. 

• Document as-is and to-be process flows, data mappings, and decision logic. 

• Gather and articulate business needs into detailed BRDs, user stories, and acceptance criteria. 

• Map data flows, transformations, and integrations across internal tools and databases. 

• Define success metrics and KPIs for each automation project. 

Platform-Centric Solutioning 

• Work with development teams building solutions on Microsoft PowerApps and Python-based automation platforms. 

• Create wireframes, mockups, and UI flow diagrams for internal tools and apps. 

• Design data transformation logic to support process automation workflows. 

• Understand the capabilities and limitations of PowerApps and Python-based scripts to propose viable technical solutions. 

Project Management & Execution 

• Collaborate with developers, testers, and stakeholders to manage delivery timelines and priorities. 

• Facilitate sprint planning, standups, and retrospectives under Agile methodology. 

• Maintain project plans, issue trackers, and documentation for internal visibility and alignment. 

• Support user acceptance testing (UAT), training, and deployment. 

Required Skills & Qualifications 

• Bachelor's degree in Business, Engineering, Computer Science, or a related field. 

• 3–6 years of experience in business analysis with a focus on internal process automation. 

• Strong exposure to Microsoft Power Platform/automation project (especially PowerApps) and Python automation scripts.

• Hands-on experience with process mapping, data transformation,dataflows and workflow design. 

• Proficiency in tools like Lucidchart, Figma, Excel, SQL, Jira, and Confluence. 

• Strong conceptual understanding of software systems and data-driven integrations. 

Preferred Qualifications 

• Experience automating workflows using Power Automate, Dataverse, Flask/FastAPI, or Python scripts integrated with enterprise systems. 

• Familiarity with REST APIs and database design. 

• Certification in Business Analysis, Scrum, or Microsoft Power Platform is a plus. 

Key Deliverables 

• Business Requirement Documents (BRDs) 

• Functional Specifications and User Stories 

• Process Flows and Data Flow Diagrams 

• Wireframes and UI Prototypes 

• Sprint Boards, Delivery Roadmaps, and Risk Logs 

• UAT Plans and Post-Deployment Reports 

The Position

Senior Business Analyst – Chemical and Process Industries Segment, Industrial Practice Group

The Expert will leverage his/her deep domain knowledge and external network to drive C-level/senior candidate recommendations and/or mid-level candidate development.

The Expert is expected to function autonomously as required. However, the Segment and Practice experts and consultants work collectively as a team for candidate idea generation, references and client assignment work. This role will be visible to clients and will be expected to help develop key account strategies.

This is an individual contributor role however there will be extensive collaboration with global colleagues on projects.

The Expert will work closely in collaboration with Experts and Consultant colleagues at US office as a fully integrated team member on senior-level, international projects.

Required knowledge/experience:

Benefits

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

Benefits Highlights:

The Company

Egon Zehnder ( is trusted advisor to many of the world’s most respected organizations and a leading Executive Search firm, with more than 600+ consultants and 69 offices in 41 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue-chip client base across all industries and operate at the Board and senior management level.

Knowledge Centre India (KCI)

Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.

Practice Group

To meet our clients’ needs with precision, our Consultants and Experts work in global practices defined by industries and organizational functions in which they have significant prior executive-level experience. Our sector specialist structure helps us bring great depth to our knowledge of talent and intellectual capital.

Consultants and Experts at EgonZehnder are aligned to the following Industry Practices:

• Consumer
• Health
• Industrial
• Financial Services
• Technology & Communications (T&C)
• Private Capital
• Services
• Public & Social Sector

Within the Industrial Group, we have further segment specialization for:

• Automotive and Transportation Equipment
• Building Components
• Chemical and Process Industries
• Energy and CleanTech
• Machinery & Industrial Technology
• Mining & Metals

Further information may be found on our website pages:

Research at EgonZehnder

The research community at EgonZehnder is a highly valued and integral part of the business and is unique in the search industry for a number of reasons:

•  The role is broad based covering business development, search and knowledge management.
• Experts accompany a project from the beginning to the end, working very closely with consultants. Experts see the whole context and are expected to contribute to discussions on search strategy and the suitability of candidates.
• Aligned by industry or functional practice group, experts can leverage their industry/domain expertise and grow as knowledge experts and knowledge managers
• We offer international training programmes and the ability to collaborate with colleagues globally.

 What you will learn at Experts at EgonZehnder

One can learn a great deal at Egon Zehnder. We are a mid-sized organization with almost no organizational barriers to interact and learn from each other. Collaboration is at the heart of our culture since we were founded in 1964. Our structure is flat and informal and information therefore flows freely. We are also very close to the real problems of our clients, with whom we interact at the highest levels. Hearing our clients directly speak about their companies, their industries and their strategic talent issues is a real privilege that many experts will be privy to. The deep insights that we develop at Egon Zehnder originate directly from the senior leaders at our clients, and are not filtered by PR, marketing departments etc.

As Egon Zehnder is a world leading consulting firm specialized in the area of Human Resources Solutions. Working at Egon Zehnder will allow experts to develop a deep understanding of that human capital element. Many experts already know how to understand companies, products and industries. Learning the very difficult skill of identifying and assessing senior managers and how talent pools and careers move will bring a major new perspective to understanding businesses. This experience will enrich the expert’s portfolio tremendously. Please note that the unique insights developed at Egon Zehnder can also be applied to one’s own career and wider personal life.

Requirements

The Position

Senior Business Analyst – Chemical and Process Industries Segment, Industrial Practice Group

The Expert will leverage his/her deep domain knowledge and external network to drive C-level/senior candidate recommendations and/or mid-level candidate development.

The Expert is expected to function autonomously as required. However, the Segment and Practice experts and consultants work collectively as a team for candidate idea generation, references and client assignment work. This role will be visible to clients and will be expected to help develop key account strategies.

This is an individual contributor role however there will be extensive collaboration with global colleagues on projects.

The Expert will work closely in collaboration with Experts and Consultant colleagues at US office as a fully integrated team member on senior-level, international projects.

Required knowledge/experience:

• Post Graduate from an accredited academic institution

• 5+ years of professional experience in Industry, Consulting or Research with deep knowledge of the Chemicals and Process Industry at large, its competitive landscape including the very latest
• A self-starter with learning agility, engaging remotely, thought partnering, critical thinking, eye for detail, conceptual thinking
• Experience of working on international engagements either in a professional services environment or in an in-house/captive research environment.
• Superior verbal and written communication skills and expertise with MS-Office (Word, PowerPoint & Excel)

Benefits

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

Benefits Highlights:

• 5 Days working in a Fast-paced work environment
• Work directly with the senior management team
• Reward and Recognition
• Employee friendly policies
• Personal development and training
• Health Benefits, Accident Insurance

Potential Growth for you!

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.

Location

The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.

EZIRS Commitment to Diversity & Inclusion

Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.

Egon Zehnder is an Equal Opportunity Employer

Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

The opportunity

TMT :

Industry convergence offers TMT (Technology, Media & Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth. 

We help TMT companies create compelling employee and customer experiences, retaining skills and talent while achieving enterprise-wide operational excellence. We help them guard their data, brand and reputation. We also enable the pursuit of M&A strategies that methodically create value, reduce risk and transform TMT companies into powerhouses that will lead the technology revolution of the future – building a better working world for all.

CNS - Risk - Process & Controls :

EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services. 

We help our clients in identifying and managing the interplay between upside and downside risk in order to make the long-term decisions to prevent risk and impact on their organization's ability to meet its future business strategy and objectives. The 3 key fields of play are :

Enterprise Risk - helps clients identify and address key risk areas, while building the agility to respond quickly. The areas of focus include Enterprise risk and resilience, Internal audit, Compliance and Internal controls

Technology Risk - helps clients to achieve sustainable growth by supporting their efforts to protect their business performance and by providing trusted communications on internal control and regulatory compliance to investors, management, regulators, customers and other stakeholders. EY teams accomplish this by assessing the technology risks that are introduced to businesses.

Financial Services Risk - helps clients in the financial sector to identify, manage and monitor the risks in their business. It is done through a transformative and agile approach including process and procedures, risk, data modeling and analytics, reporting to stakeholders and third parties, business requirements (for software selection and IT implementation), analysis of assets and liabilities, and capital and liquidity management.

Your key responsibilities

Technical Excellence

· Identify & internally escalate and potential red flags related to the engagement.

· Preparation of reports/deliverables/status updates/audit committee presentations.

· Demonstrate the ability to multi-task and manage multiple projects as directed by the managers.

· Handling data analytics - Access, ACL etc.

· Proactively identify and escalate counselees not being chargeable on engagements.

· Awareness of internal auditing standards issued by IIA and ICAI. 

Skills and attributes

To qualify for the role you must have
Qualification

· Chartered Accountant/Certified Internal Auditor/Masters in Business Administration.

Experience

1 to 3 years of experience.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. 

What we offer

With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.

EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.