16 Genpact jobs in Gurugram

About Accenture

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

About Accenture

Visit us at

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Analytical: Root cause analysis, cost-benefit analysis, process improvement.
• Project Management: Planning, execution, monitoring, and closing projects.
• Organizational: Highly organized, attention to detail, managing documentation.
• Interpersonal and Communication: Outstanding skills for interacting with management and stakeholders.

Qualifications

• Professional Experience: 0-3 years in data, process, financial analysis, reporting, or similar fields.
• Education: Bachelor's Degree required; degrees in law, finance, accounting, engineering, math, or science are a plus.
• Certifications: Any process or project management requirements desirable.

Responsibilities

• Process Management and Improvement:

• Own, manage, and execute aspects of business processes and controls for Commercial Contracting.

• Identify inefficiencies and implement initiatives like Lean or Six Sigma.
• Coordinate end-to-end process activities in collaboration with process owners.
• Develop subject matter expertise in business processes and required controls.
• Engage with stakeholders to address inquiries and resolve issues.

• Process Design and Continuous Improvements:

• Oversee projects supporting business transformation and regulatory compliance.

• Facilitate coordination between business stakeholders, control groups, and technology teams.
• Ensure effective change management and transition to business as usual.

• Performance Management, Measurement, and Analysis:

• Develop, track, and report metrics to measure process performance.

• Conduct data analysis and generate reports using tools like Power BI.
• Support process owners in managing a backlog of improvement ideas.

• Governance & Controls:

• Develop and monitor controls to ensure compliance with defined RCSA.

• Manage remediation activities resulting from control operations.

• Presentation and Stakeholder Management:

• Create and deliver PowerPoint presentations to communicate process improvements.

• Manage relationships with stakeholders across Moody's, including Legal teams.
• Clearly articulate issues and resolve stakeholder inquiries effectively.

About the team

The Business Process Transformation team is instrumental in enhancing company-wide processes at Moody's, with a special focus on transforming the Commercial Contracting process. Composed of analysts, process owners, and data governance specialists, the team streamlines operations to ensure efficiency and compliance. They oversee processes from start to finish, develop metrics for improvement, and maintain controls within the Risk and Control Self-Assessment (RCSA) framework.

Collaborating closely with stakeholders like Technical Product Managers, Legal teams, and Relationship Managers, they refine processes to align with business goals.

This role is centered on transforming the Commercial Contracting process at Moody's. It ensures agreements are managed effectively by navigating complexities with various stakeholders to implement improvements. Responsibilities include managing stakeholder relationships, monitoring the effectiveness of the contracting process, assessing risks, and driving innovation. The role's communication strategy, comprising presentations and emails, keeps all parties informed of changes, contributing to Moody's enhanced efficiency and growth.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.

Moody's is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to . Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Job Title:
Recruitment Manager – BPO Hiring

Location:
Gurgaon, Haryana

Industry:
Recruitment / Staffing

Employment Type:
Full-time

About the Role

We are seeking an experienced and dynamic
Recruitment Manager
with a strong background in
BPO and volume hiring
to join our growing recruitment firm. The ideal candidate will lead end-to-end recruitment operations, drive high-volume mandates, manage client relationships, and lead a team of recruiters to meet hiring targets efficiently.

Key Responsibilities

• End-to-End Recruitment:
  Manage the complete recruitment cycle for BPO hiring — sourcing, screening, interviewing, shortlisting, and client coordination.
• Client Management:
  Act as a single point of contact for client communication, understanding hiring requirements and ensuring timely delivery.
• Team Leadership:
  Lead and mentor a team of recruiters to achieve individual and team hiring targets.
• Sourcing Strategy:
  Develop and execute innovative sourcing strategies through job portals, social media, referrals, and direct outreach.
• Process Management:
  Ensure adherence to client SLAs, TATs, and quality parameters.
• Market Insights:
  Track market trends, competitor activities, and salary benchmarks to provide actionable insights to clients.
• Reporting:
  Prepare and present weekly/monthly hiring dashboards, progress reports, and pipeline updates.

Key Requirements

• Education:
  Graduate or Postgraduate in any discipline (MBA in HR preferred).
• Experience:
  Minimum
  8-10 years
  in recruitment with at least
  5+ years in BPO hiring
  and
  team management experience
  .
• Skills:
• Strong knowledge of bulk and volume hiring.
• Excellent communication, client-handling, and negotiation skills.
• Ability to manage multiple mandates under tight deadlines.
• Proficiency in MS Excel and recruitment portals (Naukri, Shine, LinkedIn, etc.).
• Location Preference:
  Candidates based in or willing to relocate to Gurgaon.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work with leading BPO and ITES clients.
• Career growth in a fast-paced recruitment environment.
• Collaborative team culture with strong leadership support.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Business Process Improvement-3Senior Analyst, Advisors & Consulting Services Insights & Enablement

Overview

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Insights & Enablement group aims at constantly improving the overall efficiency of A&CS.

The role of the Senior Analyst is to work very closely with the leadership and other stakeholders in A&CS as well as teams across Services organization to ensure the A&CS organization is effectively executing against our strategy.

Role

• Assess business processes, digital journeys and user experience in core systems for key A&CS personas
• Identify improvement opportunities, design and manage business transformational initiatives
• Liaise with Technical teams driving systems' development and enhancement to ensure optimal user experience and business continuity
• Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives

All about you

Essential skills and experience:

• Digital Transformation – Experience in designing digital journeys and rolling them in broader organizations
• Project Management – Some project management experience, and ability to oversee multiple priorities simultaneously
• Analytical mind – Ability to run robust diagnostics and analysis to ground the design of transformational initiatives
• Partnership – Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization
• Business acumen – Good understanding of the Client Services business drivers
• Agility – Used to work in agile environment with short sprints, changing brief and ad-hoc teams

Others:

• Good knowledge of A&CS and other Services teams

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Overview

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Insights & Enablement group aims at constantly improving the overall efficiency of A&CS.

The role of the Senior Analyst is to work very closely with the leadership and other stakeholders in A&CS as well as teams across Services organization to ensure the A&CS organization is effectively executing against our strategy.

Role

Assess business processes, digital journeys and user experience in core systems for key A&CS personas

Identify improvement opportunities, design and manage business transformational initiatives

Liaise with Technical teams driving systems development and enhancement to ensure optimal user experience and business continuity

Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives

All about you

Essential skills and experience:

Digital Transformation Experience in designing digital journeys and rolling them in broader organizations

Project Management Some project management experience, and ability to oversee multiple priorities simultaneously

Analytical mind Ability to run robust diagnostics and analysis to ground the design of transformational initiatives

Partnership Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization

Business acumen Good understanding of the Client Services business drivers

Agility Used to work in agile environment with short sprints, changing brief and ad-hoc teams

Others:

Good knowledge of A&CS and other Services teams

Job Title: Business Process Transformation Lead | Manager | GN SONG Service

Management Level: 07 - Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Process Transformation, Lean Six Sigma Certification

Good to have skills: CRM knowledge/experience on tools viz. Salesforce

JobSummary: As a Business Process Transformation Lead, you will be responsible for analyzing, designing, and optimizing business processes to enhance organizational performance. Your typical day will involve working with stakeholders across various departments, conducting in-depth analysis of existing business processes, and developing strategies for process improvement.

Roles & Responsibilities:

- Conduct in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
- Develop and implement process improvement strategies that align with organizational goals and objectives.
- Utilize data-driven insights to measure process performance and identify areas for optimization.
- Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML).
- Document and communicate process changes and improvements clearly to stakeholders.
- Lead large-scale process re-engineering projects from conception through to successful implementation.
- Develop and manage project plans, including scope, timelines, resource allocation, and budgets.
- Monitor and report on project progress, ensuring that objectives are met and addressing any issues or risks.
- Drive the application of Lean Six Sigma methodologies (e.g., DMAIC, DMADV) across various projects and processes.
- Establish and track key performance indicators (KPIs) to measure process effectiveness and impact.
- Facilitate advanced Lean Six Sigma training and workshops to build organizational capabilities.
- Collaborate with senior executives and key stakeholders to ensure alignment and secure buy-in for process transformation initiatives.
- Communicate complex concepts and project updates clearly and effectively to diverse audiences.
- Manage expectations and address any concerns or feedback from stakeholders throughout the transformation process.
Professional & TechnicalSkills:
- Extensive experience in process transformation, including senior-level roles in process modeling and re-engineering with relevant certification (e.g., Six Sigma Black Belt).
- Deep knowledge of Lean Six Sigma principles and methodologies, with a proven track record of successful implementation.
- Proficiency in process modeling tools and software (e.g., Visio, ARIS, Celonis, Signavio).
- Proven ability to analyze and solve complex problems, develop innovative solutions, and make data-driven decisions. Experience in process mining tools and data analytics (e.g., Celonis, Power Automate).
- Strong project management skills, with experience managing complex, multi-disciplinary projects.
- Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive change at all organizational levels.
- Experience in management consulting firms is preferred.
- CRM knowledge/experience on tools viz. Salesforce is preferred.
Additional Information:

- The ideal candidate will possess a strong educational background in business or a related field, along with a proven track record of delivering impactful solutions using process transformation methodologies.
- This position is based at our Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, office.
Qualifications

Experience: Minimum 7 years of experience is required

Educational Qualification: MBA preferred