30 Geriatric Care jobs in Mumbai

• Conducting comprehensive psychosocial assessments of elderly clients and their families.
• Developing and implementing individualized care plans based on client needs and goals.
• Providing direct counseling and therapeutic interventions to address emotional, social, and behavioral challenges.
• Facilitating support groups and psychoeducational workshops for clients and caregivers.
• Connecting clients with community resources, healthcare services, and financial assistance programs.
• Advocating for clients' rights and needs within healthcare and social service systems.
• Collaborating with interdisciplinary teams, including physicians, nurses, and therapists, to ensure coordinated care.
• Managing a caseload, maintaining accurate and confidential client records, and adhering to ethical standards.
• Responding to crisis situations and providing immediate support and intervention.

• Assess the needs of elderly clients, including physical, social, emotional, and environmental factors.
• Develop personalized care plans in collaboration with clients, families, and healthcare professionals.
• Coordinate and arrange for a range of services, including medical appointments, home care assistance, transportation, and social activities.
• Monitor clients' well-being and the effectiveness of care plans, making adjustments as necessary.
• Serve as a liaison between clients, their families, healthcare providers, and community resources.
• Provide information and support to clients and families regarding available services and entitlements.
• Manage caseloads efficiently, ensuring timely and appropriate service delivery.
• Maintain accurate and confidential client records and documentation.
• Advocate for clients' rights and needs within the healthcare system and community.
• Supervise and mentor junior care coordinators, providing guidance and support.
• Stay informed about best practices in geriatric care, community resources, and relevant legislation.

• Bachelor's degree in Social Work, Gerontology, Nursing, or a related field.
• Minimum of 5 years of experience in care coordination, case management, or social services, with a focus on geriatric care.
• Strong understanding of the challenges and needs of the elderly population.
• Excellent assessment, care planning, and problem-solving skills.
• Exceptional interpersonal, communication, and empathy skills.
• Proven ability to build rapport and trust with clients and their families.
• Experience in coordinating multiple services and working with diverse healthcare providers.
• Proficiency in record-keeping and case management software.
• Knowledge of local community resources and support systems for seniors.
• Ability to work independently and as part of a multidisciplinary team.
• Commitment to providing person-centered care and promoting dignity and independence.

Job Title : Associate – Accommodation Services (US Healthcare Services)

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Industry: US Healthcare / Accommodation Services / Customer Support

Employment Type: Full-Time

Job Summary:

We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities:

• Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
• Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
• Maintain a high level of accuracy and attention to detail when handling tickets and documentation
• Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
• Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
• Collaborate closely with team members to ensure consistency in service delivery and escalation management
• Maintain records and audit trails for compliance and reporting purposes
• Provide support across accommodation-related queries during US working hours (night shift IST)

Required Qualifications & Skills:

• 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
• Excellent verbal and written communication skills – English fluency at a native speaker level is essential
• Strong tracking and documentation capabilities; experience with ticketing systems is preferred
• Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
• Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
• A collaborative team player with the ability to work independently when needed
• Willingness and adaptability to work in US Night Shift (24x5 environment)

Preferred Skills (Good to Have)

• Prior experience with accommodation or workplace ergonomics processes
• Familiarity with back-office operations transitioning from a front-line customer support role
• Exposure to compliance and regulatory practices in a healthcare setting

Work Environment

• This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
• Candidates must demonstrate the ability to work with flexibility and commitment

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited

Job Title : Associate – Accommodation Services (US Healthcare Services)

Location: Olympus, Thane, Mumbai

Shift: US Night Shift (24x5 Rotational Support)

Experience Required: 4–9 years

Industry: US Healthcare / Accommodation Services / Customer Support

Employment Type: Full-Time

Job Summary:

We are seeking dedicated and detail-oriented professionals to join our US Healthcare Services team. The primary responsibility will be to manage and resolve Accommodation Service Requests, specifically for sit-stand desks and related support for employees with disabilities.

This role demands excellent communication, strong client and stakeholder interaction experience, and a commitment to delivering superior customer service in a US-focused operational environment.

Key Responsibilities:

• Manage, track, and resolve employee accommodation service requests in compliance with ADA guidelines
• Ensure timely fulfillment of sit-stand desk and ergonomic equipment requests for employees with disabilities
• Maintain a high level of accuracy and attention to detail when handling tickets and documentation
• Interact with clients, vendors, and internal stakeholders to ensure smooth coordination and service fulfillment
• Adhere to SLA timelines and KPIs such as First Response Time, Ticket Resolution Time, and Customer Satisfaction Scores
• Collaborate closely with team members to ensure consistency in service delivery and escalation management
• Maintain records and audit trails for compliance and reporting purposes
• Provide support across accommodation-related queries during US working hours (night shift IST)

Required Qualifications & Skills:

• 4–8 years of experience in client/stakeholder interaction roles, preferably within US Healthcare or Customer Service domains
• Excellent verbal and written communication skills – English fluency at a native speaker level is essential
• Strong tracking and documentation capabilities; experience with ticketing systems is preferred
• Fair understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and customer experience metrics
• Proactive, detail-oriented, and capable of working in a dynamic, fast-paced environment
• A collaborative team player with the ability to work independently when needed
• Willingness and adaptability to work in US Night Shift (24x5 environment)

Preferred Skills (Good to Have)

• Prior experience with accommodation or workplace ergonomics processes
• Familiarity with back-office operations transitioning from a front-line customer support role
• Exposure to compliance and regulatory practices in a healthcare setting

Work Environment

• This role is supporting a 24x5 global business model. Need Candidates flexible to do shifts as decided by the business.
• Candidates must demonstrate the ability to work with flexibility and commitment

Mandatory Requirements (How to generate your EP ID):

EP ID is mandatory for eligibility of the interview. Follow the below steps to register

· Step 1: Visit

· Step 2: Click to login.

· Step 3: Click New user (Register with us).

· Step 4: Select "BPO" in areas of interest and complete the registration (Fill the details).

· Step 5: Once completed, your EP ID would be generated which starts from EP2025CNXXX.

· Step 6: You will receive the EP ID on your personal e-mail ID.

Warm Regards,

Suman Guha

HR Sourcer - Talent Aquisition

Tata Consultancy Services Limited

Job description :

• Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.
• Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
• Support in medication refill process. Ensure that information goes when and where it is needed.
• Coordination with clinical and non clinical support services .
• Ensure that all patients are tracked and data entered into systems for follow-up and reporting.
• Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
• Work with the medical staff to develop, implement and carry out improvement programs
• Ensure that disease and other registry data entry is up to date and use registry
• Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.
• Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.
• Facilitate the admission and discharge process as per policy.
• Act proactively in quality improvement program.
• Perform other duties as assigned by relevant authorities.

Interested candidate can share their resume on or call on

Responsibilities:

* Ensure confidentiality at all times

* Manage patient flow from entry to the center to discharge

* Coordinate patient care with healthcare team

* Provide emotional support and counseling

* Maintain accurate medical records