What Jobs are available for Geriatric Care in Mumbai?

• Conduct comprehensive assessments of the social, emotional, and environmental needs of elderly clients.
• Develop individualized care plans in collaboration with clients, families, and healthcare professionals.
• Provide counseling and support to clients and their families to address psychosocial issues.
• Connect clients with appropriate community resources, such as healthcare services, financial assistance, and social programs.
• Advocate for the rights and needs of elderly clients within various systems.
• Monitor client progress and adjust care plans as needed.
• Maintain accurate and confidential client records.
• Facilitate support groups and educational workshops for seniors and their caregivers.
• Collaborate with interdisciplinary teams, including doctors, nurses, and therapists.
• Respond to crisis situations and provide immediate support.

• Master's degree in Social Work (MSW) or a related field.
• Licensure as a Social Worker (LSW/LCSW) is required.
• Minimum of 3 years of experience in social work, with a specialization in geriatrics or elder care.
• In-depth knowledge of aging processes, chronic illnesses, and mental health issues common in older adults.
• Familiarity with local community resources and support services for seniors.
• Strong assessment, counseling, and case management skills.
• Excellent interpersonal and communication skills, with the ability to build rapport with diverse populations.
• Empathy, patience, and a strong commitment to client advocacy.
• Proficiency in using electronic health record systems.
• Ability to work effectively both independently and as part of a team in a hybrid work environment.

Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector

Department: Hospital @Home / Home Care

Location: Charni Road, Mumbai

Reporting To: Manager Hospital @Home Services

Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)

Employment Type: Full-Time

Job Summary:

The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.

Qualifications & Experience:

• Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
• Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
• Excellent verbal and written communication skills
• Proficient in MS Office and basic hospital management systems
• Willingness to work in rotational shifts including late evenings

Key Responsibilities:

1. Patient Experience & Service Coordination:

• Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
• Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
• Represent the hospital brand and uphold its mission, vision, and values in every interaction

2. Scheduling & Communication:

• Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
• Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
• Provide accurate information and proper redirection to patients during service inquiries

3. Turnaround Time (TAT) & Escalation Management:

• Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
• Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
• Escalate unresolved or complex issues appropriately while ensuring patient satisfaction

4. Billing & Documentation:

• Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions
• Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail
• Maintain clear, complete, and accurate service records

5. Quality, Grooming & Protocol Adherence:

• Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy
• Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism
• Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks

6. Shift Operations & Coverage:

• Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients
• Maintain seamless handovers and communication between shifts to support uninterrupted care delivery

Key Competencies:

• Service Orientation & Empathy
• Communication & Interpersonal Skills
• Attention to Detail & Time Management
• Problem-Solving and Escalation Handling
• Digital Literacy & Documentation Accuracy
• Professionalism and Brand Representation

• Oversee the strategic planning, development, and execution of all clinical services within the organization, ensuring alignment with mission and objectives.
• Lead, mentor, and manage a multidisciplinary team of healthcare professionals, including doctors, nurses, therapists, and support staff.
• Ensure the delivery of high-quality, patient-centered care, adhering to best practices and clinical protocols.
• Develop and implement policies and procedures to ensure compliance with all relevant healthcare regulations, accreditations, and quality standards.
• Manage operational budgets, resource allocation, and financial performance for clinical services, identifying opportunities for efficiency and cost-effectiveness.
• Drive quality improvement initiatives, patient safety programs, and outcome measurement strategies.
• Foster strong relationships with patients, families, community partners, and regulatory bodies.
• Represent the organization in professional forums and engage in advocacy for community healthcare services.
• Oversee the recruitment, training, and professional development of clinical staff, ensuring a skilled and motivated workforce.
• Manage departmental performance through effective monitoring of key performance indicators (KPIs) and implementation of corrective actions.

• Master's degree in Healthcare Administration, Public Health, Nursing, or a related clinical field. A relevant doctoral degree is a plus.
• Minimum of 10 years of progressive leadership experience in clinical services management, preferably within community health, social care, or a related non-profit healthcare setting.
• Extensive knowledge of healthcare delivery systems, patient care models, and clinical best practices.
• Proven experience in managing budgets, operational efficiency, and quality improvement initiatives.
• Strong understanding of healthcare regulations, licensing, and accreditation standards.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
• Demonstrated ability in strategic planning, program development, and organizational management.
• Experience in stakeholder engagement and community relations.
• Proficiency in healthcare management software and data analysis.
• Passion for improving community health outcomes and serving vulnerable populations.

• Develop, plan, and implement engaging social and recreational programs for residents, considering diverse interests and abilities.
• Coordinate and facilitate daily activities, ensuring resident participation and enjoyment.
• Provide emotional support and companionship to residents, addressing their social and emotional needs.
• Liaise with residents' families, providing updates on their well-being and addressing any concerns.
• Collaborate with healthcare professionals to ensure residents' care plans are integrated with social and recreational activities.
• Assist residents with appointments, transportation, and community integration activities as needed.
• Maintain accurate records of resident engagement, activities, and any reported issues.
• Foster a positive, inclusive, and respectful community atmosphere.
• Identify and report any changes in residents' physical or mental condition to the appropriate staff.
• Organize special events and celebrations to enhance the community spirit.

• Bachelor's degree in Social Work, Psychology, Gerontology, or a related field preferred.
• Previous experience in community care, aged care, or social services.
• Demonstrated empathy, patience, and a genuine desire to help others.
• Excellent communication and active listening skills.
• Strong organizational and time management abilities.
• Ability to work effectively as part of a multidisciplinary team.
• Basic understanding of the challenges faced by the elderly population.
• Flexibility to work some weekends and holidays as required by the schedule.
• Proficiency in relevant record-keeping software.

• High school diploma or equivalent; relevant certifications in healthcare or social work are a plus.
• Proven experience working with the elderly or in a caregiving role.
• Excellent communication, interpersonal, and active listening skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational and time management skills, with the ability to manage a hybrid schedule.
• Proficiency in basic computer applications for remote work (email, word processing, video conferencing).
• Valid driver's license and reliable transportation for in-person visits.
• Empathy, patience, and a genuine passion for helping others.
• Willingness to undergo background checks and required training.

• Provide direct support and assistance to elderly individuals with daily living activities, including personal care, mobility, meal preparation, and medication reminders.
• Develop, implement, and regularly review individualized care plans in collaboration with clients, their families, and healthcare providers.
• Supervise and mentor junior community support workers, providing guidance, training, and performance feedback.
• Conduct regular assessments of clients' needs and monitor their progress, making adjustments to care plans as required.
• Act as a primary point of contact for clients and their families, ensuring clear and consistent communication.
• Liaise with healthcare professionals, social workers, and other community services to coordinate comprehensive care.
• Organize and facilitate social and recreational activities to promote engagement and combat isolation among seniors.
• Maintain accurate and confidential client records, including progress notes, incident reports, and care plan updates.
• Ensure adherence to all health, safety, and infection control policies and procedures.
• Respond to emergencies and provide appropriate assistance and support.
• Advocate for the rights and needs of elderly clients within the community.
• Participate in ongoing training and professional development to stay abreast of best practices in geriatric care.
• Contribute to the development and improvement of community support programs and services.

• Diploma or Certificate in Social Work, Geriatric Care, Nursing, or a related field. A Bachelor's degree is preferred.
• Minimum of 4-6 years of experience in community support services, with a significant focus on elderly care.
• Proven experience in developing and managing care plans.
• Demonstrated ability to supervise and lead a team of care providers.
• Strong understanding of the physical, emotional, and social needs of older adults.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in record-keeping and documentation.
• First Aid and CPR certification is required.
• Valid driver's license and access to reliable transportation may be required.
• Empathy, patience, and a compassionate approach to caregiving.
• Knowledge of local community resources and support networks is a plus.

• Conduct comprehensive assessments of client needs, including physical, emotional, social, and environmental factors.
• Develop individualized care plans in collaboration with clients, families, and healthcare professionals.
• Coordinate and arrange for the delivery of a wide range of services, including home care, medical appointments, transportation, and social activities.
• Monitor client progress and the effectiveness of care plans, making adjustments as necessary.
• Serve as a primary point of contact for clients and their families, providing support, guidance, and advocacy.
• Liaise with healthcare providers, community resources, and other service providers to ensure integrated care.
• Maintain accurate and confidential client records, including assessment notes, care plans, and service logs.
• Educate clients and families about available resources and support systems.
• Address client concerns and resolve issues promptly and effectively.
• Ensure compliance with all relevant regulations, policies, and ethical standards in care provision.
• Manage a caseload of clients, prioritizing needs and ensuring timely service delivery.
• Stay informed about best practices in community and social care, geriatric care, and case management.
• Facilitate communication and collaboration among all parties involved in a client's care.

• Assess the needs of elderly clients and develop individualized care plans.
• Coordinate the provision of home care services, medical appointments, and social activities.
• Liaise effectively with clients, families, healthcare professionals, and caregivers.
• Monitor client well-being and progress, making adjustments to care plans as needed.
• Maintain accurate and confidential client records and documentation.
• Provide emotional support and advocacy for clients and their families.
• Ensure compliance with all relevant regulations and ethical standards in care provision.
• Manage a caseload of clients efficiently and effectively.
• Facilitate communication between all parties involved in client care.

• Bachelor's degree in Social Work, Nursing, Psychology, or a related field.
• Proven experience in social care, healthcare, or case management, preferably with the elderly.
• Strong understanding of gerontology and related care needs.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using digital communication tools and case management software.
• Ability to work independently and manage time effectively in a remote setting.
• Empathetic, patient, and dedicated to client advocacy.
• Ability to maintain confidentiality and handle sensitive information.

• Lead and manage a team of caregivers, nurses, and support staff, fostering a supportive and professional environment.
• Conduct comprehensive client assessments to identify care needs and develop personalized care plans.
• Supervise the implementation of care plans, ensuring adherence to highest standards of quality and safety.
• Regularly communicate with clients and their families, providing updates and addressing concerns.
• Manage staff scheduling, performance reviews, and ongoing training.
• Ensure compliance with all relevant healthcare regulations, licensing requirements, and company policies.
• Oversee medication management and coordination with healthcare providers.
• Manage client records and documentation with accuracy and confidentiality.
• Respond to emergencies and urgent care situations promptly and effectively.
• Identify opportunities for service enhancement and program development.
• Manage budget for care services and optimize resource allocation.

• Bachelor's or Master's degree in Nursing, Social Work, Gerontology, Public Health, or a related field.
• Minimum of 5 years of experience in a healthcare or social services setting, with at least 2 years in a supervisory or management role.
• Proven experience in developing and implementing care plans for the elderly.
• Strong understanding of geriatric care needs, chronic conditions, and dementia care.
• Excellent leadership, team management, and interpersonal skills.
• Exceptional communication, problem-solving, and decision-making abilities.
• Proficiency in electronic health records (EHR) systems and case management software.
• Ability to work independently and collaboratively in a hybrid work environment.
• Valid nursing license (e.g., RN) or relevant professional certification is highly preferred.
• Compassionate and empathetic approach to caregiving.