Showing 132 Hcltech jobs in Delhi
Linux System Administrator
Posted 8 days ago
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About Innefu Labs
Founded in 2010, Innefu is an AI Driven R&D company providing cutting edge Data Analytics and Information Security solutions. The company was started with a clear focus to carry out high Tech R&D which fuels innovation and leads to products which can capture the global market and be the cornerstone of the economy of the country. With more than 100+ installations across Indian Subcontinent, Middle East and Southeast Asia, the company is today a de-facto leader in developing and deploying AI for National and cyber-Security. The company with its own range of products serves a diverse client base including Defense and Intelligence organizations, Law Enforcement Agencies, Financial Intelligence Units, BFSI as well as top Fortune 500 companies. Having worked with some of the most sensitive organizations, the company has a deep understanding of handling sensitive and critical installations. The company has a clear focus on developing state-of-the-art products oriented towards solving real world problems of our clients with exemplary support to ensure 100% customer satisfaction.
Job Description:
We are looking for an experienced Linux Administrator to join our dynamic IT team. In this role, you will be responsible for the day-to-day management of Linux-based systems with additional responsibilities involving Windows server management , VM administration , and Active Directory (AD) support. providing hands-on support for system performance and security, and assisting with complex debugging tasks. While experience with Elasticsearch and databases is good to have, your primary focus will be on Linux system administration and troubleshooting, The role also involves working with Windows-based environments , maintaining VM infrastructure , and supporting user and access management via Active Directory .
If you're a Linux enthusiast with a knack for problem-solving and enjoy learning new technologies, this is a great opportunity to grow your career while contributing to a tech-driven company
Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 3–5 years of proven experience as a Linux System Administrator with hands-on troubleshooting expertise
Key Responsibilities:
- Manage and maintain Linux systems (Ubuntu, CentOS, RHEL) including installation, configuration, patching, and performance tuning
- Provide hands-on support for Windows Server environments – managing file shares, user accounts, and services
- Administer Active Directory (AD) – including user/group management, policies, and authentication tasks
- Set up, monitor, and maintain Virtual Machines using platforms like VMware, KVM , or similar hypervisors
- Perform system monitoring and apply security best practices to ensure uptime and data integrity
- Automate routine tasks using Bash or Python scripting
- Troubleshoot infrastructure issues across both Linux and Windows environments
- Collaborate with cross-functional teams for deployments, upgrades, and infrastructure improvements
Technical Skills:
- Strong knowledge of Linux OS (Ubuntu, CentOS, RHEL) – system administration and troubleshooting
- Hands-on experience in Windows Server support and maintenance
- Familiarity with Active Directory user/group administration and policies
- Experience with virtualization platforms like VMware, KVM , or similar
- Proficiency in scripting (Bash, Python, or similar) for automation tasks
- Understanding of networking concepts (DNS, NFS, DHCP) and security best practices
- Experience with system monitoring tools (Nagios, Zabbix, Prometheus)
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Technical Support Specialist
Posted 8 days ago
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Responsibilities
- Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance.
- Perform routine maintenance and preventive care on printers to extend their lifespan and enhance reliability.
- Provide technical support to customers via phone, email, or on-site visits, diagnosing issues and providing effective solutions.
- Document service requests and resolutions in our tracking system to maintain accurate records of repairs and customer interactions.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Stay updated on the latest printing technologies and product developments to provide informed support to customers.
Required and Preferred Qualifications
Required:
- Experience in printer maintenance and repair.
- Strong understanding of printer technology, including common issues and troubleshooting techniques.
- Ability to work independently and manage time effectively in a remote environment.
Preferred:
- Certification in printer repair or related technical fields.
- Experience with networked printers and basic IT troubleshooting.
- Familiarity with various printer brands and models
Technical Skills and Relevant Technologies
- Proficiency in diagnosing mechanical and electronic issues with printers.
- Experience with software installation and configuration related to printing devices.
- Working knowledge of network configurations and how they relate to printer functionality.
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Technical Support Lead
Posted 2 days ago
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Responsibilities:
- Lead, manage, and mentor a team of remote technical support specialists, fostering a positive and high-performing work environment.
- Oversee daily operations of the support team, ensuring efficient ticket handling and prompt resolution of customer issues.
- Serve as the primary escalation point for complex technical problems and customer complaints.
- Develop and implement training programs to enhance the technical skills and product knowledge of the support team.
- Monitor team performance metrics, analyze trends, and implement strategies for continuous improvement.
- Create and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Collaborate with other departments, such as Product Development and Engineering, to address recurring issues and improve product functionality.
- Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
- Onboard and train new support team members effectively.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify opportunities for process optimization and automation within the support workflow.
- Champion customer advocacy within the organization, relaying customer feedback to relevant teams.
- Stay updated on product releases, new features, and industry best practices in technical support.
- Manage support escalations and ensure timely and effective resolution.
- Maintain a deep understanding of our products and services to effectively guide the team.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 4-6 years of experience in technical support, with at least 2 years in a team lead or supervisory role.
- Proven leadership and mentoring abilities.
- Strong technical aptitude and ability to quickly learn new technologies.
- Excellent problem-solving and troubleshooting skills.
- Exceptional verbal and written communication skills in English.
- Proficiency with helpdesk software, ticketing systems (e.g., Zendesk, ServiceNow), and CRM tools.
- Ability to manage multiple priorities and delegate tasks effectively in a remote setting.
- Experience in developing and delivering training programs.
- A strong commitment to customer satisfaction and service excellence.
- Demonstrated ability to work independently and as part of a remote team.
- Experience working in a remote-first environment is highly preferred.
This is an exciting opportunity for a seasoned technical support professional to take on a leadership role within a fully remote setting. Join our client and make a tangible difference in the customer experience.
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Technical Support Lead
Posted 7 days ago
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Job Description
Responsibilities:
- Lead, mentor, and manage a remote technical support team.
- Oversee the resolution of customer technical issues via phone, email, and chat.
- Manage ticket queues and ensure timely response and resolution times.
- Develop and maintain a comprehensive knowledge base and support documentation.
- Train and onboard new technical support representatives.
- Monitor team performance metrics and provide regular feedback.
- Escalate complex technical issues to appropriate internal teams.
- Identify trends in customer issues and provide feedback for product improvement.
- Implement and enforce best practices in customer service and technical support.
- Ensure high levels of customer satisfaction through effective problem resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Strong understanding of operating systems, networking, and common software applications.
- Proven experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to lead and motivate a remote team effectively.
- Experience in developing support documentation and knowledge base articles.
- Proficiency in remote collaboration tools.
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Technical Support Specialist
Posted 16 days ago
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Customer Technical Support
Posted 26 days ago
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Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
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Technical Support Executive
Posted 7 days ago
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Job Description
Job Description: Technical Support Executive
Location: New Delhi
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues : Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up : Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
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Senior Technical Support Engineer
Posted 6 days ago
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Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat, resolving complex hardware and software issues.
- Act as an escalation point for junior support engineers, offering guidance and mentorship.
- Diagnose, troubleshoot, and document technical problems and their resolutions.
- Collaborate with engineering and product development teams to identify and resolve product bugs and improve functionality.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Conduct remote troubleshooting sessions and guide customers through complex technical procedures.
- Analyze support trends to identify areas for product improvement and proactive customer education.
- Manage customer escalations effectively, ensuring timely resolution and customer satisfaction.
- Participate in the training of new support staff and contribute to continuous improvement initiatives.
- Contribute to service level agreement (SLA) targets and customer satisfaction metrics.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
- In-depth knowledge of operating systems, networking protocols, and common software applications.
- Proven ability to diagnose and resolve complex technical issues for enterprise-level clients.
- Strong understanding of customer support best practices and metrics.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
This hybrid role offers a great opportunity to utilize your technical expertise and customer service skills within a leading organization, based in Delhi, Delhi, IN .
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Senior Technical Support Specialist
Posted 7 days ago
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Job Description
Key Responsibilities:
- Provide advanced technical support and troubleshooting for complex IT issues.
- Diagnose and resolve hardware, software, and network problems.
- Escalate unresolved issues to appropriate engineering or development teams.
- Document solutions, create knowledge base articles, and update FAQs.
- Mentor and train junior technical support staff.
- Identify recurring issues and recommend product or process improvements.
- Manage support queues and ensure timely resolution of customer tickets.
- Communicate technical information clearly to both technical and non-technical users.
- Contribute to the development and implementation of new support strategies.
- Monitor support performance metrics and identify areas for improvement.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4-6 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional customer service and communication skills.
- Ability to work effectively in a hybrid work environment.
- Experience in mentoring or team leadership is a plus.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are desirable.
- Ability to work independently and as part of a team.
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Lead Technical Support Engineer
Posted 7 days ago
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