121 Hcltech jobs in Patna

MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing managed cloud hosting services for Magento e-commerce shops on top of Amazon Web Services (AWS). As an AWS Advanced Technology Partner, MGT-Commerce offers 24/7 expert support to clients worldwide, delivering optimized performance and security for Magento stores through their tailored technology stack and solutions. With a team of over 40 skilled engineers, MGT-Commerce has served more than 5,000 customers, helping them reach their full potential by leveraging the power of AWS cloud hosting and Magento expertise. The company's mission is to build long-lasting, trust-based relationships with clients and enable businesses to achieve greatness through their knowledge of cloud hosting management.

We are looking for a skilled System Administrator with expertise in Linux and AWS to join our managed hosting team. The ideal candidate will be responsible for ensuring the smooth operation and security of our clients' systems hosted on our managed hosting platform.

Responsibilities:

Manage and maintain Linux-based servers hosted on our managed hosting platform.

Monitor system performance, troubleshoot issues, and ensure high availability and reliability for our clients' systems.

Configure and maintain AWS cloud infrastructure to support our managed hosting services.

Collaborate with clients to understand their hosting requirements and provide technical support and solutions.

Requirements:

Proven experience as a System Administrator in a managed hosting environment.

Strong knowledge of Linux operating systems (e.g., CentOS, Ubuntu) and shell scripting.

Hands-on experience with AWS services such as EC2, S3, RDS, and IAM.

Familiarity with web hosting control panels is a plus.

Excellent problem-solving skills and attention to detail.

Ability to communicate technical concepts effectively with clients and team members.

AWS certification (e.g., AWS Certified SysOps Administrator) is a plus.

Benefits

We look for talent that shares the same belief as us, ‘Life is precious short for unpleasant experiences.’ In our team members, we look for strive to build happy and pleasant experiences through their skills and communication. Working with us, you can expect,

-Exceptional compensation packages based on skillset

-Completely remote opportunity with work-life balance

-Highly collaborative environment with a chance to show your expertise

POSITION REPORTS TO: SENIOR IT MANAGER

POSITION LOCATION: VADODARA, GUJARAT, INDIA (On-site)

COMPANY BUDGET: 10,00,000 - 11,00,000 PA.

POSITION SUMMARY

We are seeking an experienced and highly skilled Senior System Administrator to assist with the design,

maintenance, and monitoring of Companies Infrastructure. This position will continually improve IT

Infrastructure standards, policies, and procedures for Company and ensure the confidentiality, integrity

and availability for all on-premises and cloud-based resources. The Senior System Administrator will

work closely with the US-based IT team to align infrastructure practices and standards across the

organization.

JOB RESPONSIBILITIES

The position responsibilities will include, but not limited to:

• Configure, deploy, and maintain Azure, AWS, and Hyper-V Server environments, ensuring

adherence to industry best practices and company standards.

• Administer and address user support tickets in alignment with ITIL principles, ensuring timely

resolutions and maintaining superior levels of user satisfaction.

• Configure, deploy, and maintain Active Directory services, such as Domain Controllers,

User/Group Management, and Group Policy Administration.

• Administer and maintain a hybrid Active Directory environment ensuring timely

synchronizations between On-Premises and Cloud Infrastructure.

• Administer and maintain Microsoft 365 services, such as Exchange Online, SharePoint,

Teams, and other tenant services.

• Collaborate closely with the IT Security team to implement security best practices and

controls, ensuring the confidentiality, integrity, and availability of our Infrastructure.

• Administer and maintain regular backups and disaster recovery strategies for all

Infrastructure services ensuring business continuity.

• Maintain detailed documentation of Infrastructure services, such as Asset Inventory and

Software/Hardware design and implementation.

• Generate regular reports on server performance, security and compliance metrics, and other

relevant reporting metrics as required.

• Proactively identify and mitigate potential risks and issues early in the process, developing

effective mitigation strategies.

• Prioritize and manage multiple tasks effectively in a fast-paced environment, adapting to

changing business needs and market conditions.

• Work independently and take ownership of assigned tasks while also being a strong team

player.

• Collaborate with cross-functional teams, including Development and Operations, to ensure

that infrastructure practices align with application requirements and operational needs.

• Stay up to date with emerging trends, technologies, and methodologies in system

administration and drive their adoption within the team as appropriate.

• Establish and maintain strong communication channels and processes to ensure seamless

collaboration with the US-based IT team, despite time zone differences.

• Continuously monitor and optimize the performance, capacity, and availability of

infrastructure components, ensuring that systems meet or exceed service level agreements

(SLAs).

• Identify opportunities for automation and implement solutions to streamline system

administration tasks, reduce manual effort, and improve overall efficiency.

• Communicate complex technical concepts and solutions effectively to both technical and

non-technical stakeholders, ensuring clear understanding and alignment across the

organization.

• Ensure that all system administration activities adhere to IT governance frameworks, industry

standards, and relevant compliance requirements, such as HIPAA.

• Proactively identify areas for improvement in the organization's infrastructure and propose

solutions to enhance performance, security, and scalability.

KNOWLEDGE, SKILLS AND ABILITIES

Required Skills/Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's

degree preferred.

• 5+ years of experience in system administration, with a focus on Windows Server

environments.

• MCSE or equivalent certification.

• Proficiency managing on-premises/cloud Windows server deployments in Hyper-V, Azure

and AWS.

• Proficiency in hybrid Active Directory environments.

• Proficiency in scripting languages (e.g., PowerShell, Bash)

• Excellent verbal, written, and interpersonal skills with a proven ability to communicate at

various levels within the organization and with external parties.

• Ability and confidence to take calculated risks in uncertain or ambiguous situations.

• Excellent organizational skills and demonstrated ability to manage multiple competing

priorities and assignments.

• Passion for delivering business value and willingness to perform other assigned tasks.

• Ability to deliver regular quick updates, system solutions, and communicate issues to

management

Preferred Skills/Experience:

• AZ-104T00-A: Microsoft Azure Administrator Certification

• Experience with NIST Cybersecurity Framework 1.1 and NYDFS 500.03

• Experience successfully working with remote or distributed teams, particularly in a global

context.

• Familiarity with IT service management tools, such as ServiceNow or Jira Service Desk.

• Experience in the legal services or healthcare industry is a plus.

Role : Senior Hosting Product Specialist

About Us:

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in

2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

What you’ll do?

● Participate in 24x7 shifts

● Monitor the stability of our products with various internal tools.

● L1/L2 Support ownership of all hosting products (cpanel/plesk/vps/cloud/dedicated).

● Handle incident response, troubleshooting and fix for various products/services.

● Handle escalations as per policies/procedures.

● Get different internal/external groups together to resolve production site issues effectively.

● Communicate clearly on tickets, phone calls made to the team about various issues.

● Exhibit a sense of urgency to resolve issues.

● Build advanced automation workflows for automating repeated issues.

● Work with our infrastructure team to deploy and maintain Linux/Windows servers using automated scripts

and a predefined runbook.

● Ensure SLA's and Operational standards are met.

● Raise tickets to different internal groups to resolve recurrent problems, alerts and follow up on escalated

issues.

● Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.

● Contribute to Operations handbook.

● Ensure smooth hand-offs between shifts.

Who you are? (2-3 years of experience)

● Educational Qualifications : Graduate, preferably in Information Technology or Computer Science

Consistently strong academic performance.

● Linux: Goodunderstanding of Linux Systems, Any Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat,

lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables,

sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.

● Windows: Windows 2000/2003/2008, NTFS chkdisk/acls etc, Troubleshoot system/application faults

using Event logs, Updates via WSUS, Terminal Services, IIS Fundamentals

● Fundamentals: Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts.

● Application Protocols: SMTP,HTTP,FTP,IMAP,POP.

● Shifts: Must be willing to work in shifts (including at night and on holidays).

Good To Have:

● Understanding of Cloud

● Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware.

● Windows:WMI, Powershell/VB scripts, MS-SQL Fundamentals.

● Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres),Nginx/Apache

(mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.

● Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN

● Others: Regular expressions, Rescue Kits like TRK, etc.

● Certification: Red Hat Certified Engineer (RHCE), GCP

Why you’ll love us.

We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment.

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you. At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

Position Type: Remote

Job Type: Contractual

Working Hours: Align with either Europe or US East Coast time zones

Location: Remote (work from anywhere)

The Learning Management Specialist is responsible for the end-to-end management of learning content within the Cornerstone OnDemand Learning Management System (LMS). This role combines technical platform expertise with project management skills to ensure seamless course delivery, effective learning administration, and successful content development initiatives.

Key Responsibilities

Course Publishing & Content Management

• Configure and publish learning courses, curricula, and learning paths within Cornerstone LMS
• Ensure proper course categorization, tagging, and metadata for optimal searchability and reporting
• Manage course enrollment processes, prerequisites, and completion requirements
• Coordinate SCORM, xAPI, and other content package uploads and testing
• Maintain course catalogs and ensure content accuracy and currency
• Troubleshoot technical issues related to course functionality and user access

Quality Assurance

• Conduct quality assurance of content assets that are requested to load in the LMS
• Ensure quality standards are adhered to

Learning Administration

• Administer user accounts, roles, and permissions within the Cornerstone platform
• Monitor learner progress and completion rates across all courses and programs
• Generate and analyze learning analytics reports to track engagement and effectiveness
• Manage compliance training requirements and automated notifications
• Support learners with technical issues and platform navigation
• Coordinate with IT and vendor support for system maintenance and updates
• Maintain learning records and ensure data integrity within the system

Strategic Learning Support

• Collaborate with learning and development teams to align LMS capabilities with organizational learning objectives
• Provide recommendations for platform optimization and feature utilization
• Support the evaluation and implementation of new learning technologies and integrations
• Assist in developing learning governance policies and standard operating procedures
• Participate in vendor meetings and platform upgrade planning

Job requirements

Required Qualifications

Education & Experience

• Bachelor's degree
• 2+ years of experience with Learning Management Systems, preferably Cornerstone OnDemand
• 2+ years of project management experience, preferably in learning and development contexts
• Experience with e-learning content development and SCORM standards

Technical Skills

• Proficiency in Cornerstone OnDemand platform administration and configuration
• Understanding of learning standards (SCORM, xAPI/Tin Can, AICC)
• Experience with content authoring tools (Articulate Storyline, Adobe Captivate, or similar)
• Strong analytical skills with experience in learning analytics and reporting
• Familiarity with HTML, CSS, and basic web technologies
• Project management software proficiency (Smartsheets, MS Project, Asana, Trello, or similar)

Core Competencies

• Strong project management and organizational skills
• Excellent communication and stakeholder management abilities
• Problem-solving mindset with attention to detail
• Ability to work independently and manage multiple concurrent projects
• Customer service orientation with focus on learner experience
• Change management and process improvement capabilities

Preferred Qualifications

• Project Management Professional (PMP) certification or similar
• Cornerstone OnDemand certification or other LMS certifications
• Experience with learning content development methodologies (ADDIE, SAM, etc.)
• Background in instructional design or adult learning principles

Performance Metrics

• Course publishing accuracy and timeliness
• Learner satisfaction scores and platform adoption rates
• Project delivery success rates and adherence to timelines
• System uptime and technical issue resolution times
• Content development project ROI and quality metrics
• Compliance training completion rates and reporting accuracy

Do you live and breathe Linux? Do you enjoy building and managing servers in the cloud?

We’re looking for a Linux-focused System Administrator with at least 2 years of experience who can manage AWS infrastructure and keep systems running at peak performance.

What You’ll Be Doing:

• Managing Linux servers on AWS.
• Setting up, monitoring, and troubleshooting cloud-based systems.
• Automating routine tasks with Bash/Python scripts.
• Implementing security measures and backup strategies.
• Collaborating with developers for smooth deployments.

What You Need:

• Minimum 2 years in Linux administration .
• Strong working knowledge of AWS (EC2, S3, IAM, VPC, etc.) .
• Ability to troubleshoot server and network issues.

Bonus Points For:

• AWS certifications
• Experience with containerization tools (Docker, Kubernetes).

Why Join Us?

Competitive salary package

Opportunities to work on cloud-native projects

Flexible and collaborative work culture

• Providing Tier 1 and Tier 2 technical support to customers via multiple channels (phone, email, chat).
• Diagnosing and resolving hardware, software, and network-related issues.
• Guiding users through step-by-step solutions and documenting all support activities.
• Escalating complex issues to senior support staff or relevant departments when necessary.
• Maintaining a high level of customer satisfaction by ensuring timely and effective resolutions.
• Creating and updating knowledge base articles and FAQs.
• Identifying trends in customer issues and providing feedback to product development teams.
• Assisting with user onboarding and training on product features.
• Collaborating with team members to share knowledge and best practices.
• Adhering to service level agreements (SLAs) and support protocols.

• Lead and manage a team of technical support specialists.
• Provide Tier 2/3 technical support for software products.
• Troubleshoot and resolve complex customer issues via phone, email, and chat.
• Develop and maintain technical documentation and knowledge base articles.
• Identify trends in customer issues and recommend product improvements.
• Train and mentor new support team members.
• Monitor support performance metrics and ensure SLA adherence.
• Collaborate with engineering and product teams to resolve bugs and enhance features.
• Contribute to the continuous improvement of support processes and customer satisfaction.