Senior Risk Analyst - Financial Services
Posted 18 days ago
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As a Senior Risk Analyst, you will be responsible for developing and implementing sophisticated risk models, performing quantitative and qualitative risk assessments, and monitoring the overall risk exposure of the company. You will analyze financial data, market trends, and regulatory changes to provide actionable insights and strategic recommendations to senior management. This role requires a deep understanding of financial markets, various types of risk (credit, market, operational, liquidity), and robust analytical techniques. You will also be involved in ensuring compliance with regulatory requirements and contributing to the enhancement of the firm's risk management framework. Proactive engagement with different business units will be key to understanding and managing their unique risk profiles.
Key responsibilities include:
- Conducting comprehensive risk assessments across different business lines and financial products.
- Developing, validating, and implementing quantitative risk models for credit, market, and operational risk.
- Monitoring key risk indicators (KRIs) and reporting on risk exposures to senior management and regulatory bodies.
- Analyzing financial data and market information to identify emerging risks and trends.
- Evaluating the effectiveness of existing risk controls and recommending improvements.
- Contributing to the development and refinement of the enterprise-wide risk management framework.
- Ensuring compliance with relevant financial regulations and reporting requirements.
- Preparing detailed reports and presentations on risk assessments, model performance, and mitigation strategies.
- Collaborating with internal audit, compliance, and business units to address risk-related issues.
- Staying abreast of global financial markets, economic conditions, and regulatory developments.
The ideal candidate will hold a Master's degree in Finance, Economics, Statistics, Mathematics, or a related quantitative field. A minimum of 5 years of relevant experience in risk management within the financial services industry is required. Proven expertise in quantitative modeling, statistical analysis, and risk assessment techniques is essential. Proficiency in statistical software (e.g., R, Python, SAS) and experience with financial modeling tools are highly desirable. Excellent analytical, problem-solving, and communication skills are critical. Strong understanding of financial regulations (e.g., Basel Accords, SEBI guidelines) and a professional certification (e.g., FRM, PRM) would be advantageous. This on-site role demands close interaction and teamwork within the Gurugram office.
Business Development Manager - Financial Services
Posted 19 days ago
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Job Overview
We are seeking a Mid-Level Business Development Manager (Financial Services) at our client place based Gurgaon. This is a full-time position requiring effective business development strategies to enhance our client base. The candidate will focus on lead generation and trade finance while taking on a strategic role in our growth initiatives.
Roles and Responsibilities
- Develop and execute business plans to meet revenue targets and expand the company's client base.
- Drive the acquisition of new customers for Domestic Trade Finance Products-LC Bill Discounting & BG Bill Discounting, TReDS, Supply Chain Finance, Debt Syndication & Credit rating.
- Formulate and implement dynamic business development strategies that deliver results.
- Cultivate and strengthen robust relationships with clients to foster lasting partnerships.
- Identify new business opportunities and drive lead generation activities aligned with business goals.
- Conduct market research and competitor analysis to stay ahead in the Financial consulting industry.
- Negotiate and close business deals, ensuring a high level of client satisfaction.
- Maintain strong relationships with existing clients and partners, nurturing opportunities for growth.
- Monitor market trends and adjust strategies in response to economic and industry changes.
- Prepare reports and presentations to communicate business development progress to senior management.
Qualifications and Skills
- Expertise in business development with a proven track record in expanding market presence (Financial Products).
- Strong understanding of trade finance to support transaction underwriting and risk management (Mandatory skill).
- Capability of performing in-depth financial analysis for the assessment of potential business opportunities.
- In-depth knowledge and experience of financial products, including Working Capital Finance (CC/WCDL/LC/BG), Supply Chain Finance, Term Loans, Project Finance, and Credit Ratings.
- Skilled in strategic planning to help define and execute business growth strategies.
- Familiarity with credit rating principles to assess company creditworthiness and mitigate financial risks.
- Experience in debt syndication to structure and arrange large financial transactions effectively.
- Good communication and interpersonal skills.
Customer Service Representative
Posted 18 days ago
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Responsibilities include accurately documenting customer interactions, maintaining detailed records of complaints and comments, and escalating complex issues to the appropriate departments. You will actively listen to customer concerns, identify underlying problems, and offer effective solutions. This position requires excellent communication and interpersonal skills, with the ability to empathize with customers and maintain a calm and composed demeanor, even in challenging situations. You must be adept at multitasking and managing your time effectively to meet service level agreements. As a fully remote employee, you will need a reliable internet connection and a dedicated workspace conducive to productivity and confidentiality. Our client offers comprehensive training, ongoing support, and opportunities for career advancement within the customer service domain. You will be part of a collaborative and supportive virtual environment, contributing to the overall success of the company by fostering customer loyalty and satisfaction. The ideal candidate will possess strong problem-solving abilities and a genuine passion for helping others. Previous experience in a customer service role is advantageous but not strictly required, as extensive training will be provided. This role is based in Gurugram, Haryana, IN .
Customer Service Specialist
Posted today
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About Company:
Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -
Job Description:
A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.
Key Responsibilities:
● Ability to call US Customers to explain about our program.
● Follow up with customers to ensure about the classes.
● Be able to get trained and take trial classes.
● Manage client relationships, take feedback and resolve any issues or conflicts.
● Establish and expand relationships with Clients based in the US , UK .
Desired Candidate Requirements:
● Prior experience with customer service and call centres in relevant job roles.
● Must have a pleasant personality to engage in meaningful conversation.
● Should have good communication skills and should be a good listener.
● Candidates should be fluent in English
● Knowledge of US localization is desirable.
● Understanding of US Accent is plus
Job Type :-
● Full-time
● Night Shift (11 PM- 11 AM)
● Remote
Customer Service Representative
Posted today
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Responsibilities:
- Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
- Educating members on our tools and features to enhance adoption and retention
- Attending to issues faced during the member lifecycle
- Support members via the in-app chat service, emails and over the phone throughout the member journey
- Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
- Address member complaints in a compassionate and patient manner
- Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
- Motivate and encourage members across the member journey to maximize member satisfaction
- Collaborating with the rest of the team on new member-centric initiative
- Proactively review the user journey, find and work upon areas of improvement
Skills:
- Excellent written and verbal communication skills
- Collaborative and result oriented
- Structured approach of thinking and execution
- Strong sense of service orientation and solution driven approach
Customer Service Representative
Posted today
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Job Description
Job Title: International Customer Support Executive
Location: Gurgaon (Remote – Work From Home)
Shift: Rotational, including night shifts
Experience: 0–2 years | Freshers Welcome
Joining: Immediate
Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.
Key Responsibilities:
- Manage inbound and outbound customer queries via voice/email/chat
- Provide accurate information and resolve issues with empathy and professionalism
- Maintain service quality and adhere to process guidelines
- Document interactions and escalate unresolved concerns when necessary
Requirements:
- Excellent verbal and written communication skills in English
- Ability to work in rotational shifts (including night shifts)
- Basic computer proficiency and typing skills
- Freshers with strong communication are encouraged to apply
- Must have a stable internet connection and quiet workspace
Customer Service Assistant
Posted today
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As the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.
- Respond to customer emails promptly and professionally
- Chat with customers via our live webchat system
- Handle inquiries via Facebook and Instagram DMs
- Provide product information, assist with orders, returns, and delivery questions
- Enter and update customer data accurately
- Assist with internal reports and general admin duties
- Support marketing and sales teams with basic coordination tasks
- Great written English and communication skills
- Friendly, patient, and solutions-focused attitude
- Confident using a computer and switching between multiple platforms
- Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)
- Previous experience in customer service or admin (preferred but not essential)
- A genuine interest in sports or sporting goods is a big plus!
- Be part of a growing Aussie brand with a passionate team
- Learn about eCommerce, customer experience, and the sports retail industry
- Flexible hours and supportive work culture
- Opportunity to grow your role as you gain experience
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