Business Analyst (Clinical Health/Health care)

Aurangabad, Bihar Hyqoo

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Job Description

Role: Business Analyst Clinical Health

Duration: starts with 6 months will go longer term

Fulltime contract (40 hours per week)


Summary:

Act as liaison among stakeholders to elicit, analyze, define, and document requirements.Refine processes and enable tools/technology to deliver on business needs. Collaborate with technical teams and solution architects to produce both functional and technical requirements, specifications and solution designs.


Responsibilities:

Process Mapping & Optimization : Map current state (as-is) business processes; Identify challenges and opportunities. Work with business stakeholders & product owners to establish future state (to-be) processes. Partner across the organization to support change management & operationalize new business processes in tandem with tool implementation – training, policies & procedure update, reference documentation, hints, tool workflows, etc.


Requirements Definition & Documentation: Collaborate with business stakeholders and product owner to define and document business & user requirements – through shadowing associates, interviews, working sessions, follow-ups. Use process mapping to inform. Translate business needs into detailed user stories and establish clear acceptance criteria. Support the grooming & prioritization of user stories to ensure alignment with business goals & end-user needs.


Impact Analysis & Technical Integrations: Partner across the organization to ensure delivery of end-to-end solutions. Identify requirements / user stories for other product/technical teams. Partner to ensure holistic designs, complete business solutions and technical integrations (with other systems, tools, technology). Identify impacts and/or gaps that will need to be remediate, including risks. Work with technical & solution architects to ensure appropriate technical integrations in place to support holistic solution & minimize potential solution gaps / delivery risks.


Change Management & User Feedback: Engage end users to solicit input to inform requirements, design and ensure optimal usability and adoption of the solution. Provide support to help operationalize new capabilities – including identification of impacts to support development of training / upskilling, policies and procedures (P&Ps), support documentation, as well as go-live support model to support end users.


End User Support: Engage with business super users to support UAT, test script creation, issue reporting / resolutions, updates to knowledge tool(s) / P&P, go-live preparations, and go-live support / post-production support.

Related experience:

  • 5+ years as a business analyst partnering with IT to define and deliver customer-centric tools (technical-oriented business analyst).
  • 5+ years of experience partnering customer/member facing teams – call center, service experience, or clinical / population health.
  • 5+ years of experience in the healthcare industry.
  • Desktop / CRM application implementation, including project planning, business requirement management, business analysis and continuous improvement; MS Dynamics 365 experience preferred.
  • Involvement in delivering large scale customer-centric initiatives, documenting business processes and supporting change management.
  • Experience with related / integrated technology platforms (e.g. Genesys / telephony, campaign management, AI, etc.).
  • Excellent communication, prioritization, problem solving, and decision-making skills
  • Excellent written and oral communication skills.
  • Strong interpersonal skills, including excellent presentation and facilitation skills.
  • Self-starter, quality and service oriented-minded; works with little supervision.
  • Strong organizational skills; Ability to multi task
  • Able to adapt to changes in priorities and assignments quickly and efficiently; flexible with project assignments.
  • Ability to establish continuity and translate between business and technology teams – Inculding ability to decompose business needs into technical solutions and translate technical capabilities into user / business workflows.
  • Ability to review CMS guidance and translate requirements into technical specifications.
  • Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Excellent critical thinking and problem-solving ability.
  • Ability to appropriately maintain confidentiality.
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