655 Help Desk Support jobs in Bengaluru

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

About the Team

The IT team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives.

About the Role

The IT Helpdesk Manager is responsible for overseeing the day-to-day operations of the IT

helpdesk function supporting multiple locations of Navi including Corporate and Regional/City

Offices ensuring that all IT-related issues and service requests are resolved efficiently. This role will lead a team of Helpdesk professionals, manage escalations, and ensure a high level of customer satisfaction through effective IT support. The manager will also work to optimize service delivery, establish key performance metrics, and drive continuous improvement of IT service processes.

What We Expect From You

1. Leadership & Team Management:

● Manage and lead the IT helpdesk team, ensuring the team is adequately staffed and trained

to provide effective support.

● Monitor helpdesk performance, set goals, and provide feedback to team members through

performance reviews.

● Identify skill gaps and arrange training and development for helpdesk staff.

● Ensure adherence to company policies and IT best practices.

2. Operations & Support:

● Oversee the daily Help Desk operations, ensuring efficient ticket handling, resolution, and

follow-up on service requests and incidents.

● Develop and enforce service level agreements (SLAs) to ensure timely resolution of

IT issues.

● Manage escalations and work with other IT teams for issue resolution

● Ensures helpdesk support is available for all necessary shifts

3. Performance Monitoring & Reporting:

● Track and analyze helpdesk performance metrics, such as first response times, resolution

rates, and customer satisfaction scores.

● Generate periodic MIS reports on helpdesk activity, identifying trends and opportunities for

improvement.

● Regularly review and improve processes to enhance efficiency and service quality.

4. Technology & Tools:

● Manage helpdesk software, including ITSM, ITAM, End-PointPatch Management and MDM

tools and systems are up-to-date and meet the needs of the business. Evaluate and

recommend new tools and technologies to improve helpdesk operations.

5. Customer Satisfaction:

● Drive high customer satisfaction by ensuring timely, efficient, and courteous IT support

services. Gather feedback from users to continuously improve helpdesk service and user

experience by organizing CSAT surveys

● Collaboration & Communication:

● Collaborate with other IT teams (networking, systems, applications) to resolve complex

issues.

● Provide regular updates on helpdesk performance, incidents, and improvement

initiatives.

● Ensure clear communication with end-users regarding system updates, downtimes, and

scheduled maintenance.

Technical Skill Sets:

1. IT Infrastructure and Systems Knowledge

● Operating Systems: Expertise in Windows, MacOS, and Linux operating systems.

● Networking Basics: Knowledge of networking concepts like TCP/IP, DNS, DHCP, VPNs, and

firewalls.

● Hardware Management: In Depth understanding and Hands on experience of setting up Asset

Management solutions. Understanding of hardware components such as PCs, laptops, printers,

and mobile devices.

● Cloud Services: Familiarity with SaaS platforms like Adobe, Office 365 and its

management

2. Service Desk Tools and Technologies

● ITSM Tools: Hands-on experience with service management tools such as ServiceNow,

Manage Engine, Jira, or Zendesk.

3. Troubleshooting and Problem-Solving

● Issue Diagnosis: Ability to diagnose, analyze, and troubleshoot a wide range of hardware,

software, and network issues.

● Root Cause Analysis (RCA): Skill in identifying the underlying causes of recurring

problems

● Networking Fundamentals

● IP Addressing & Subnetting: Familiarity with IPv4/IPv6 addressing, subnetting, and

supernetting.

● DHCP & DNS: Understanding Dynamic Host Configuration Protocol and Domain Name System

operations.

● Security Protocols: Knowledge of security protocols (e.G., SSL, TLS, IPSec, VPNs).

● Patch Management: Ensuring that all systems are updated with the latest patches and

updates to minimize vulnerabilities.

● Wi-Fi Standards: Knowledge of wireless standards (e.G., 802.11n/ac/ax) and protocols.

Must Haves

Education and Experience

● Education: B. Tech in Information Technology/ Computer Science

● 3-4 years of experience in IT support/helpdesk roles with at least 2-3 years in Team

Lead capacity.

● Proven experience in managing IT support teams and handling escalated technical

issues.

Skills and Competencies

● Strong team management skills.

● Excellent communication and interpersonal skills to work effectively with staff and

end-users.

● Proficiency in helpdesk ticketing systems, ITIL frameworks, and incident

management.

● Strong problem-solving skills with the ability to work under pressure.

● Ability to manage multiple priorities and meet deadlines.

Certifications

● ITIL Foundation certification, Project Management Certifications

● CompTIA A+, Network+, or other relevant IT support certifications.

Inside Navi

We are shaping the future of financial services for a billion Indians through products

that are simple, accessible, and affordable. From Personal & Home Loans to UPI,

Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at

scale, with a strong customer-first approach.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s

fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be

empowered with the right mechanisms to work in a dynamic team that builds and

improves innovative solutions. If you’re driven to deliver real value to customers, no

matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if:

● You’re impact-driven : You take ownership, build boldly, and care about making

a real difference.

● You strive for excellence : Good isn’t good enough. You bring focus, precision,

and a passion for quality.

● You embrace change : You adapt quickly, move fast, and always put the

customer first.

About Us:

MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific

About the Role:

Position Title:Service Desk/Helpdesk Engineer Senior Analyst

Corporate Title: Senior Analyst

Location: Bengaluru

Job Profile

Position details:

The Senior Service Desk Analyst plays a key role in managing advanced technical issues, mentoring junior team members, and ensuring the smooth operation of the service desk. This role requires strong technical expertise, analytical skills, and the ability to handle escalations while ensuring end-user satisfaction.

Roles and Responsibilities:

• Provide second-level technical support for escalated incidents and service requests.
• Troubleshoot and resolve advanced hardware, software, and network-related issues.
• Act as a point of contact for complex problem resolution and RCA (Root Cause Analysis).
• Perform Image deployment and configuration of IT hardware and software.
• Collaborate with other IT teams for cross-functional issue resolution and project support.
• Monitor and analyze ticket trends, identify recurring issues, and propose solutions to improve efficiency.
• Maintain documentation, including knowledge base articles and troubleshooting guides.
• Ensure compliance with IT policies, processes, and SLAs.
• Participate in periodic audits and contribute to process improvements.
• Generate reports on ticket queries periodically or when requested.
• Escalate unresolved problems to higher level, line managers for support, if needed.
• Contribute to daily, weekly, monthly, adhoc reports on KPI metrics.
• Actively respond to emails, tickets, and calls from users.
• Mentor and train junior analysts, ensuring they are equipped to handle routine tasks effectively.

Job Requirements:

• Educational Qualification: Bachelors degree in IT, Computer Science, or related field.
• Experience: 3-5 years of experience in a senior technical support role.
• Strong technical expertise in troubleshooting operating systems, hardware, and software.
• L1 knowledge about SCCM, Intune, Networking & Virtualization
• Proficiency with ticketing systems and remote support tools.
• Advanced knowledge of Microsoft Office Active Director365,y, and basic networking concepts.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal skills with the ability to communicate technical information to non-technical users.
• Willingness to report to office on all business days.
• Willing to work in flexible night shifts / Rotational shifts.

Preferred Skills:

• ITIL Foundation certification.
• Experience with endpoint management tools like SCCM, Intune, or similar.
• Familiarity with virtual desktop environments and remote work technologies.

Equal Opportunity Employer:
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.

We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location: Pune, India (Remote)

Shifts: 24/7 Rotational (including night shifts)

Work Days: 5 days/week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview:

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

Key Responsibilities:

• Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
• Troubleshoot mobile device and connectivity issues
• Log and manage service tickets accurately and efficiently
• Liaise with telecom providers and internal teams to resolve service-related issues
• Ensure adherence to SLAs and KPIs
• Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile:

• 2–6 years of experience in international voice process / technical support
• Excellent communication skills in Portuguese,Spanish & English
• Ability to work in a 24/7 rotational shift environment (including night shifts)
• Strong troubleshooting and problem-solving skills
• Experience with mobile technologies and ticketing tools is a plus
• Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to:

#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity