62 Help Desk Technician jobs in Bangalore

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
At Thermo Fisher, we prioritize customer satisfaction. As a Customer Care Supervisor, you will play a pivotal role in leading and overseeing the daily activities of a team of Customer Care Representatives (CCRs) who service our channel partners, internal and external commercial clients in Southeast Asia. Your leadership will ensure the team delivers exceptional customer service, optimizes operational efficiency, and upholds the highest quality standards.
This role is focused on mentoring, coaching, and ensuring the team's compliance with policies and procedures. By leveraging your leadership and problem-solving skills, you will drive improvements in key metrics such as order accuracy, on-time fulfillment, and customer loyalty.
**Key Responsibilities:**
**Team Leadership:**
Manage and lead a team of Customer Care Representatives, ensuring high performance and achieving team goals.
Mentor and coach the team, fostering an environment of trust, collaboration, and teamwork.
Conduct regular team meetings and one-on-one sessions to ensure alignment with company goals.
Provide career development opportunities and performance reviews for team members.
Operational Excellence:
Oversee the daily fulfillment of customer orders, ensuring accuracy, timeliness, and compliance with procedures.
Conduct root cause analysis to resolve customer issues and ensure long-term solutions are implemented.
Continuously improve processes through Practical Process Improvement (PPI) methodologies, leading initiatives that enhance productivity and efficiency.
**Customer Satisfaction:**
Act as a Customer Allegiance (CAS) ambassador, ensuring positive customer experiences and building strong relationships with internal and external stakeholders.
Support sales and marketing teams by providing functional expertise, and assist in customer visits when needed.
Act as a trusted business partner, working closely with cross-functional teams to align with business strategies and drive organic growth.
**Compliance & Reporting:**
Ensure strict adherence to company policies, service level agreements, and ethical guidelines.
Regularly review Key Performance Indicators (KPIs) and take corrective actions to meet or exceed business objectives.
Maintain accurate documentation for audit purposes and share internal communications regarding customer experience initiatives.
**Collaboration:**
Engage with cross-functional leaders to foster strong relationships and ensure seamless collaboration.
Be involved in customer experience projects and initiatives that align with overall company objectives.
**Qualifications & Skills:**
**Experience:**
Minimum of 10 years in customer service, with at least 3 years of people management experience, leading teams of 10+ members.
Experience in the Life Sciences or a related industry is preferred.
**Education:**
Degree or higher in Supply Chain, Business Management, or a similar field.
**Technical Skills:**
Experience using ERP systems (SAP, E1, or similar).
Excellent digital literacy, including proficiency Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other relevant tools like CRM, Power BI, CX platforms, and Softphone systems.
**Languages:**
Excellent communication skills, both written and verbal.
**Core Competencies:**
Strong communication and interpersonal skills, with the ability to manage conflicts and negotiate with various stakeholders.
Proficient analytical and problem-solving abilities, especially in addressing customer needs and process optimization.
Demonstrated ability to drive team performance, manage multiple priorities, and take ownership of results.
**Leadership:**
Ability to inspire and develop high-performing teams.
Foster a positive, inclusive work environment that encourages feedback, collaboration, and growth.
Ability to think creatively.
Meticulous attention to detail.
Flexible to work in any shift.
Lead projects within the team to achieve objectives and carry out tasks in compliance with agreed procedures to help the company meet its quality goals.
**Competency Model:**
**Dependability & Consistency:** Ensure high service levels and availability to meet customer needs.
**Customer-Centric Mindset:** Focus on customer satisfaction and continuously seek ways to improve processes and service delivery.
**Collaboration & Teamwork:** Foster strong partnerships across teams to achieve organizational goals.
**Growth & Innovation:** Demonstrate intellectual curiosity and champion continuous improvement initiatives.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience:**
+ 1 - 2+ years of work experience in Service Desk role (Phone, Chat & Tickets).
+ Should be ok to work in voice process - 24*7
+ Willing to work in Hybrid Model (2-3 days in a week)
+ Advanced English Level
+ Knowledge of Windows, Mac, or Linux operating systems
+ Support help desk knowledge
+ Troubleshooting and problem-solving skills
+ Customer support knowledge
+ Active listener with flexibility to modify approach and adapt to customer needs
**Preferred Skills and Experience:**
+ Experience working with Windows, Mac, or Linux operating systems
+ Troubleshooting and problem-solving expertise
+ Support help desk experience
+ Customer support experience
+ Experience modifying approaches and adapting to customer needs
+ ITIL certified
+ High level communicator with good written and verbal skills
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

CUSTOMER SERVICE SUPERVISOR
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Job Overview**
+ **Lead with Accountability:** Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
+ **Cultivate Customer Relationships:** Empower your team to enhance and expand customer engagement.
+ **Talent Acquisition and Development:** Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.
+ **Champion of Change:** Lead by example in adopting transformation initiatives and fostering a culture of positive change.
+ **Operational Excellence:** Instill a mindset of continuous improvement, enhancing team efficiency and service quality.
+ **Career Development:** Offer opportunities for team growth and development, preparing them for future career advancements.
+ **Cross-Functional Collaboration:** Work seamlessly with internal partners in different BU's, engineering, planning, and sales to ensure comprehensive customer support.
**Job Requirements**
+ Experience in a shared service environment.
+ Stake Holder management experience
+ Track record of successful change management in Customer Care.
+ Leadership experience in large, multi-layered teams.
+ 8 + years in multinational Customer Care operations, with at least 5 years in a relevant role.
+ Effective collaboration across all organizational levels.
+ Industry-specific experience is advantageous.
+ Exceptional communication skills.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
**ABOUT TE CONNECTIVITY**
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn ( ,Facebook ( ,WeChat, ( Instagram andX (formerly Twitter). ( KA, IN,
City: Bangalore
State: KA
Country/Region: IN
Travel: None
Requisition ID:
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

CUSTOMER SERVICE SUPERVISOR
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Job Overview**
+ **Lead with Accountability:** Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
+ **Cultivate Customer Relationships:** Empower your team to enhance and expand customer engagement.
+ **Talent Acquisition and Development:** Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.
+ **Champion of Change:** Lead by example in adopting transformation initiatives and fostering a culture of positive change.
+ **Operational Excellence:** Instill a mindset of continuous improvement, enhancing team efficiency and service quality.
+ **Career Development:** Offer opportunities for team growth and development, preparing them for future career advancements.
+ **Cross-Functional Collaboration:** Work seamlessly with internal partners in different BU's, engineering, planning, and sales to ensure comprehensive customer support.
**Job Requirements**
+ Experience in a shared service environment.
+ Stake Holder management experience
+ Track record of successful change management in Customer Care.
+ Leadership experience in large, multi-layered teams.
+ 7 + years in multinational Customer Care operations, with at least 5 years in a relevant role.
+ Effective collaboration across all organizational levels.
+ Industry-specific experience is advantageous.
+ Exceptional communication skills.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
**ABOUT TE CONNECTIVITY**
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn ( ,Facebook ( ,WeChat, ( Instagram andX (formerly Twitter). ( KA, IN,
City: Bangalore
State: KA
Country/Region: IN
Travel: None
Requisition ID:
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are advancing life sciences research, solving complex analytical challenges, improving laboratory efficiency, enhancing patient health through diagnostics, or developing life-changing therapies, we are here to support them. Our diverse team of more than 100,000 employees delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit .
**About the Customer Support Center**
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions to meet the diverse needs of our customers. Exceptional customer service and support are crucial to providing an outstanding customer experience, and our Customer Support Center plays a key role in delivering this. The seamless alignment of our global teams and commercial functions is essential to our success.
The Bangalore Customer Support Center is an established team supporting Order Management and other critical back-office functions across North America, EMEA, and APJ regions. With three shifts operating over a 24-hour period, the team processes over 60,000 requests monthly, playing an integral role in upholding our promises of quality, innovation, and success for both India and global operations.
**Job Title** : Supervisor, Customer Service
**Location** : Bangalore
**Band** : 6
**Work Experience** : 10+ years
**People Management** : 3+ years (managing a team of 10+ members)
**Position Summary** :
At Thermo Fisher, we prioritize customer satisfaction. As the Supervisor of Customer Care, you will be pivotal in leading a team of Customer Care Representatives (CCRs) who service our channel partners and both internal and external commercial clients across Southeast Asia. Your leadership will be crucial in ensuring that the team delivers exceptional customer service, drives operational efficiency, and maintains the highest quality standards.
This role emphasizes mentoring, coaching, and ensuring team compliance with policies and procedures. By leveraging your leadership and problem-solving skills, you will focus on improving key metrics such as order accuracy, on-time fulfillment, and customer loyalty.
**Key Responsibilities** :
+ **Team Leadership** :
+ Manage and inspire a high-performing team of Customer Care Representatives, ensuring the achievement of team goals and business objectives.
+ Provide mentorship and coaching, fostering an environment of trust, collaboration, and teamwork.
+ Conduct regular team meetings and one-on-one sessions to ensure alignment with company goals.
+ Guide career development and conduct performance reviews for team members.
+ **Operational Excellence** :
+ Demonstrate strong expertise in Order Management processes such as quotation, order processing, fulfillment, and handling customer inquiries.
+ Oversee daily order fulfillment, ensuring accuracy, timeliness, and compliance with procedures.
+ Perform root cause analysis to resolve customer issues and implement sustainable solutions.
+ Lead continuous improvement initiatives using Practical Process Improvement (PPI) methodologies to enhance productivity and efficiency.
+ **Customer Satisfaction** :
+ Act as the Customer Allegiance (CAS) focal point, ensuring positive customer experiences and fostering strong relationships with internal and external stakeholders.
+ Support the sales and marketing teams by providing functional expertise and assisting with customer visits when needed.
+ Collaborate with cross-functional teams to align with business strategies and drive organic growth.
+ **Compliance & Reporting** :
+ Ensure adherence to company policies, service level agreements (SLAs), and ethical standards.
+ Regularly assess Key Performance Indicators (KPIs) and implement corrective actions to meet or exceed business objectives.
+ Maintain accurate documentation for audits and communicate customer experience initiatives internally.
+ **Collaboration** :
+ Work closely with cross-functional leaders to ensure seamless collaboration and alignment on business goals.
+ Participate in customer experience projects and initiatives that align with company objectives.
**Qualifications & Skills** :
+ **Experience** :
+ Minimum of 10 years in customer service, with at least 3 years in people management, leading teams of 10+ members.
+ Experience in Life Sciences or a related industry is preferred.
+ **Education** :
+ Bachelor's degree or equivalent experience with a focus on supply chain processes.
+ **Technical Skills** :
+ Proficiency in ERP systems (SAP, E1, or similar).
+ High digital literacy, including proficiency in Microsoft Office (Excel, PowerPoint, Word), CRM systems, Power BI, CX platforms, and softphone systems.
+ **Languages** :
+ Excellent written and verbal communication skills.
+ **Core Competencies** :
+ Strong communication and interpersonal skills, with the ability to resolve conflicts and negotiate with various stakeholders.
+ Strong analytical and problem-solving skills, particularly in addressing customer needs and optimizing processes.
+ Proven ability to drive team performance, prioritize multiple tasks, and take ownership of results.
+ **Leadership** :
+ Ability to inspire, motivate, and develop high-performing teams.
+ Foster a positive, inclusive work culture that encourages feedback, collaboration, and professional growth.
+ Demonstrated ability to think creatively and outside the box.
+ Meticulous attention to detail with the ability to maintain focus on key priorities.
+ Flexibility to work in different shifts as required.
+ Lead projects within the team, ensuring compliance with agreed procedures and contributing to the achievement of quality goals.
**Competency Model** :
+ **Dependability & Consistency** :
+ Ensure high service levels and availability to meet customer needs.
+ **Customer-Centric Mindset** :
+ Focus on customer satisfaction and actively seek ways to improve processes and service delivery.
+ **Collaboration & Teamwork** :
+ Build strong partnerships across teams to achieve organizational goals.
+ **Growth & Innovation** :
+ Demonstrate intellectual curiosity and champion continuous improvement initiatives.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Position:**
Customer Service Representative
**Job Description:**
**What You will Be Doing**
**Job Objective:**
To manage customer service for defined customers within the region, according to agreed service levels and defined business processes.
+ All tasks to be carried out in a quality manner, consistent with the Company vision and values.
+ Act as communication coordinator from the Service Centre towards assigned customers.
+ Manage both EDI and manual customer order entry.
+ Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
+ Communicate with Asset and Supply Chain Planner and with the customers daily regarding the supply situation.
+ Manage compliance with export rules for controlled products, including preparation of export licenses.
+ Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
+ Manage customer returns / RMA and invoice discrepancies.
+ Communicate with the customers regarding order confirmation, shipping and tracking information.
+ Create and send out defined reports to the customers on a regular basis.
+ Occasionally participate in meetings with customers as required.
+ Manage customer forecast communication both internally and externally.
+ Analyze, escalate and take appropriate action on Shortages.
+ Create new customer price agreements.
**Focus Areas**
+ Quality of customer order
+ Customer on-time delivery
+ Quality of customer returns
+ Process time for customer order
+ Process time for order and shipping discrepancies
**What We Are Looking For**
+ Any graduation with a minimum of 3 years of relevant experience in Electronic Component Industry
+ Customer oriented with customer service background.
+ Process driven and very strong in problem solving.
+ High level of ownership and accountability for assigned tasks.
+ Great team player.
+ Good communication skills suitable for both internal and external communities.
+ Can effectively cope with change and be comfortable with ambiguity.
+ Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment.
+ Willing to work in a challenging and multicultural environment.
+ English mandatory both verbal and written.
**What's In It For You**
At Arrow Converge, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
+ Professional and personal development.
+ Daily cooperation with customers and suppliers from EMEA/Americas/Asia regions.
+ Friendly work atmosphere and fair work-life balance
+ Medical Insurance
+ Life Insurance
+ Paid Time Off
+ 5-Day Work Week
+ Growth Opportunities
+ On-site Café with Catering Option for Busy Lifestyles
**About Arrow**
**Arrow Electronics, Inc. (NYSE: ARW),** Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio, that spans the entire technology landscape, helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
IN-KA-Bangalore, India (Trifecta Adatto) Converge
**Time Type:**
Full time
**Job Category:**
Business Support
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.