408 Help Desk Technician jobs in Chennai

Job Summary:

1. Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.

1. Experience in handling customer queries in product based organization preferred.

2. Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries.

3. Able to manage the team of sales and service department to ensure customer satisfaction.

Hiring Customer service professionals for the leading MNC

Location: chennai

Experience: 1-3 years

Shifts: rotational shifts

excellent communication skills

should have experience into international voice

interested folks can call hr diya

Work with us

Customer Service

We are currently recruiting a Comercial & Customer Support in Mégrine, Tunisia.

Details

This position will be responsible for managing purchase orders and logistics. Their main functions, among others, are:

• Order entry and management.
• Delivery confirmation.
• Informing customers about order changes, delays, or stock shortages.
• Resolving order-related inquiries.
• Customer service.
• Stock control of products, with special attention to high-turnover items.
• Daily review of incoming products.
• Daily review of orders to detect possible delays or issues.
• Incident management.
• Requesting special-order products from the purchasing department.
• Support to the sales department.
• Introduce invoices into the CRM.

Who are we looking for?

• Studies in International Trade.
• 1 year of experience in international logistics or imports.
• Accounting basic knowledge.
• Intermediate/advanced level of spoken and written English.

What do we offer?

• Stable position with a permanent contract.
• Working hours from Monday to Friday.
• International environment.

General Job Responsibility

• Managing Complaints from NHB & Phone calls
• Scrutinizing the complaints and provide RCA
• Maintenance of TAT, Compliance, policies and procedures.

Principal Accountabilities

• Use of ERP systems and applications of HHFL
• Analyzing customer complaints and providing RCA
• Identify process gaps and provide process suggestions
• Interpretation of complaints and deliver service quality to customers
• Ensure TAT is met for complaints and NHB response
• Co-ordinate with internal teams and ensure resolution is provided E2E
• Interpersonal skills
• Responsible for Phone Bankers inbound calls tracking and monitoring.
• Customer Correspondence knowledge either through Email / Letters in principle with the operational / customer service background.

Educational Qualification

• Graduates / Post Graduates Any Stream of Education

Experience

• 7-10 yrs experience in operations / customers service .
• Preference will be given to Banking & NBFC industry candidates

Specific Skills

• A High Level of Professionalism.
• A Passion for Building and Growing Relationships
• Ability to Gather Feedback and Provide Innovative Insight
• Leadership & People management- Influencing people, Team work,
• Employee development, openness and transparency.
• Good knowledge of administration.
• Total Quality Management & Process Improvement.
• Interpersonal Relations- Team work, Effective communication, Positive & Empathetic attitude, Presentability
• Personal Effectiveness- Excellent written and oral communication, Positive and Empathetic Outlook, Initiative and Commitment
• Work Ethics- Ensuring Process and Protocols are maintained, Focus on Learning and continuous improvement, Achievement Orientation.

Homegenie Building Products Pvt Ltd req Customer Service & Installation Manager

Interested candidates can you share your resume on this no :

Company: Homegenie Building Products Pvt. Ltd.

Location: Chennai (Head Office / Factory – Poonamallee Bypass Road, Vanagaram, Chennai –

About Us

Homegenie Building Products Pvt. Ltd. is a 17-year industry leader in manufacturing high-quality building products. With four state-of-the-art factories across Tamil Nadu and a strong presence across South India, we are committed to innovation, quality, and customer satisfaction.

Job Summary

We are seeking a dynamic and experienced Customer Service & Installation Manager to lead our customer service and installation operations. This role is crucial in ensuring seamless post-sales support, smooth installation processes, and exceptional customer experience.

Key Responsibilities

• Lead and manage customer service and installation teams
• Plan, schedule, and oversee product installations at client sites
• Handle escalations and ensure timely resolution of customer issues
• Monitor installation quality and adherence to safety standards
• Coordinate with production, sales, and logistics teams to meet delivery timelines
• Develop SOPs to enhance service operations and customer satisfaction
• Train and mentor service staff and field technicians to build capabilities

Qualifications

• Education: Graduate in Mechanical/Civil Engineering, Business Management, or a related field (preferred)
• Experience: 10–15 years in customer service, installation, or project execution roles in building materials or related industries
• Salary Range : 40,000 to 50,000
• Skills: Leadership, problem-solving, communication, and stakeholder management
• Knowledge: Installation processes, service operations, and customer handling
• Ability: To lead field teams in a fast-paced, deadline-driven environment

Why Join Us?

• Competitive pay + performance-based incentives
• Opportunity to lead a key function in a growing organization
• Career growth with exposure to modern service & installation practices

How to Apply:

Send your updated CV to

Call/WhatsApp:

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person

About Pentoz Technology

Pentoz Technology is a global innovation company at the forefront of digital transformation, offering services across mobile app development, AI, blockchain, web design, and emerging tech solutions. We're passionate about creating smart solutions that empower businesses and elevate user experiences.

Job Summary

We are looking for a proactive and tech-savvy Customer Support Executive to join our team. You will serve as the first point of contact for customers, providing timely and effective support across various platforms (email, chat, phone). You'll help troubleshoot issues, answer queries, and ensure our clients have an excellent experience with Pentoz Technology.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Troubleshoot basic technical issues and escalate complex problems to the relevant departments.
• Maintain a high level of professionalism and empathy with customers at all times.
• Document customer interactions, feedback, and resolutions in internal systems.
• Collaborate with internal teams (tech, sales, product) to ensure customer satisfaction.
• Follow communication procedures, guidelines, and policies.
• Continuously seek to improve customer service processes.

Requirements

• Proven customer support experience or experience as a client service representative (preferred).
• Excellent communication and interpersonal skills (written and verbal).
• Strong problem-solving and multitasking skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with CRM systems and support tools (e.g., Zendesk, Freshdesk, HubSpot) is a plus.
• Technical background or basic understanding of web and mobile technologies is an advantage.
• Bachelor's degree in any field (preferably in IT, Business, or Communications).

What We Offer

• Competitive salary and performance-based incentives
• Flexible working hours and remote work opportunities
• A dynamic, global team and collaborative work culture
• Continuous learning and development support
• Opportunity to work with cutting-edge technology products

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

We're Hiring | Captive Unit Chennai

Job Details:

• International Voice Process
• Location: Chennai
• Shift: UK Rotational
• Work Days: 5 Days a Week
• Experience Required:

1-3 Years Package up to 6.5 LPA

3+ Years Package up to 7.5 LPA

Requirements:

• International Voice Experience is mandatory
• Graduate in any discipline
• Excellent communication skills

Interested Candidates: Reach out at or Share your CV

Job Title:
Executive – Customer Service & Pricing

Experience:
3–4 years

Location:
Chennai

Industry:
Liner / Shipping

Job Summary:

We are seeking a motivated professional with 3–4 years' experience in
Customer Service & Pricing
for a Liner company. The role involves handling customer coordination, managing bookings, and supporting pricing activities to ensure competitiveness and customer satisfaction.

Key Responsibilities:

• Manage day-to-day customer service including enquiries, bookings, and documentation support.
• Coordinate with trade, operations, and overseas offices for smooth execution of shipments.
• Support pricing desk in preparing freight rates, quotations, and ensuring timely responses.
• Monitor market trends, competitor rates, and provide inputs to maintain competitiveness.
• Handle customer complaints/escalations and ensure resolution within timelines.
• Maintain accurate records and generate reports as required.

Requirements:

• 3–4 years' experience in
  Customer Service & Pricing
  in Liner / NVOCC industry.
• Good understanding of ocean freight, trade lanes, and market dynamics.
• Strong communication and customer handling skills.
• Proficiency in MS Excel and ERP systems.
• Ability to multitask and work under deadlines.