33 Hospitality jobs in Junagadh

We are Bright:Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.Bright has recently raised $50 M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U. S. and Canada.Today we are among the top 8 US Fin Tech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.We will be the first at-scale Consumer Tech company, built in India for Global markets.About Our Founders:Bright was founded in 2019 by a founding team from Mc Kinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and In Mobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).Job Description:What You'll do?Maintaining a positive, empathetic and professional attitude toward customers always.Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.Communicating with customers through various channels. Where possible create templates to be more effective.Acknowledging and resolving customer complaints.Complete understanding of products inside and out with ability to train the juniorsKeeping records of customer interactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.What You'll Bring?0 - 1.5 years of customer service experience in handling US clientsWilling to work in Night Shift.Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.What You’ll Get?A journey to create an AI-powered bank.An opportunity to work with A+ team in a fast-growing global startup.As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.Building new processes and structures from the ground up

• Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).
• Collaborate with the service manager and the engineers in the field.
• Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b check and c check calls.
• Schedule appointments and track the field service engineers, to maintain the TAT and optimum utilization of the resources.
• Communicate with customers, teams, and stakeholders.
• Making feedback calls and emails to the customers once the job is completed.

About Us:

We are a growing organization that values proactive, customer-focused, and flexible individuals. Our goal is to deliver excellent customer experiences and ensure smooth coordination between customers and internal teams.

Role Overview:

We are seeking a Customer Service Executive who will be responsible for handling customer interactions through calls, emails, and messages. The role will also include order confirmation, feedback collection, and coordination with teams to ensure quick resolution of customer concerns.

Key Responsibilities:

• Regularly check and respond to customer emails and messages.
• Address queries promptly and coordinate with internal teams for resolution.
• Call customers to confirm Cash-on-Delivery (COD) orders.
• Reach out to customers for feedback and reviews post-purchase.
• Maintain customer interaction records and share insights with the team.
• Ensure a positive and professional customer experience at all times.

Skills & Qualifications:

• Strong verbal and written communication skills.
• Ability to converse clearly, politely, and professionally with customers.
• Patience and calmness in handling customer concerns.
• Good coordination and follow-up skills with internal teams.
• Basic knowledge of MS Office / CRM tools is an advantage.
• Prior experience in customer service is preferred but not mandatory.

Why Join Us:

• Opportunity to be part of a growing, dynamic team.
• Friendly and flexible work environment.
• Scope for career growth and skill development.