29 Hospitality jobs in Meerut

Company Description

PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of opportunities. As remote work grows, PerPenny stands at the forefront, simplifying the freelance experience for all.

Role Description

This is a full-time, for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring high levels of customer satisfaction, and managing customer interactions predominantly over the phone. Daily tasks will include addressing customer inquiries, resolving issues, and enhancing the overall customer experience.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills
• Proficiency in Phone Etiquette and delivering excellent Customer Experience
• Strong communication and interpersonal skills
• Ability to handle challenging customer situations with patience and professionalism
• Experience with CRM software is a plus
• Bachelor’s degree in a relevant field is preferred

We are Bright:Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.Bright has recently raised $50 M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U. S. and Canada.Today we are among the top 8 US Fin Tech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.We will be the first at-scale Consumer Tech company, built in India for Global markets.About Our Founders:Bright was founded in 2019 by a founding team from Mc Kinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and In Mobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).Job Description:What You'll do?Maintaining a positive, empathetic and professional attitude toward customers always.Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.Communicating with customers through various channels. Where possible create templates to be more effective.Acknowledging and resolving customer complaints.Complete understanding of products inside and out with ability to train the juniorsKeeping records of customer interactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.What You'll Bring?0 - 1.5 years of customer service experience in handling US clientsWilling to work in Night Shift.Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.What You’ll Get?A journey to create an AI-powered bank.An opportunity to work with A+ team in a fast-growing global startup.As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.Building new processes and structures from the ground up

Please note that Hindi reading and typing is a mustJob Description:Assist clients on all inquiries via live chat or emailEnsure efficient and excellent customer service experience providedBe well equipped with the Company's platform/product including keeping abreast of general market conditionsDiligently and effectively manage and follow up on inquiries/complaints of current/prospective clientsPossess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for managementEnsure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.Continuously seek improvement to enhance team’s performance and work efficiency including overall work processRequirementIdeal candidate possess bachelor degree in finance / economics / mathematics or any related capacityMinimum diploma in business administration or business management with keen and sharp eye for numbersPreferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)Advantageous for candidates with experience working in financial institutions, fintechSomeone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.Proficient in English & Hindi in communication and writing in order to liaise with dedicated market counterpartsPossess great passion to develop knowledge and a long-term career in fintech/crypto trading firmsTeam player, who is committed and self-driven, with the ability to respond positively to a client's request for assistanceAble to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)