6 Hospitality jobs in Sohna

Position (Job title) : Customer Service Executive

Reports to : Head Customer Service Group

Location : Manesar

Job summary and key objectives:

Responsible for complete end to end customer service operations with selected regions/customers. Coordinate with both sales and operations team to ensure fast response to customer queries/support requirements.

Role priorities

• Responsible for end to end back end operations in Order processing, execution, dispatches etc.

• To ensure all customer order received, verified, processed, acknowledged, confirmed and dispatched in a correct and timely manner.

• Prepare sales report and ensure data is accurate to be entered in the system.

• Liaison with stores, production, quality & engineering team to ensure timely response to customer queries/concerns.

• Handles overseas shipments and coordinate well with counterparts in source plants.

• Regular reporting to sales, finance and other stake holders.

• Track order status and provide regular updates to customers

• Manage backorders and delivery exceptions

Know-how (Education, Work Experience and Business knowledge)

• BE/B.Tech/MBA

• Minimum 2-3 years of experience in customer service, order management.

• Hands on experience on ERP systems, MIS reporting

• Should have complete knowledge of order to dispatch processes.

Skills (Problem-solving requirements, people skills requirements)

• Strong verbal and written communications skills; must be able to communicate effectively with internal and external stakeholders;

• Self-motivated, go getter attitude with good commercial knowledge

Authority & Control (Personnel leadership)

• Direct interaction with sales team, distributors and customers.

• Maintain strong networking with global sourcing and plants.

• Create processes to effectively communicate & ensure smooth transactions.

Position (Job title) : Customer Service ExecutiveReports to : Head Customer Service GroupLocation : ManesarJob summary and key objectives:Responsible for complete end to end customer service operations with selected regions/customers. Coordinate with both sales and operations team to ensure fast response to customer queries/support requirements.Role priorities• Responsible for end to end back end operations in Order processing, execution, dispatches etc.• To ensure all customer order received, verified, processed, acknowledged, confirmed and dispatched in a correct and timely manner.• Prepare sales report and ensure data is accurate to be entered in the system.• Liaison with stores, production, quality & engineering team to ensure timely response to customer queries/concerns.• Handles overseas shipments and coordinate well with counterparts in source plants.• Regular reporting to sales, finance and other stake holders.• Track order status and provide regular updates to customers• Manage backorders and delivery exceptionsKnow-how (Education, Work Experience and Business knowledge)• BE/B. Tech/MBA• Minimum 2-3 years of experience in customer service, order management.• Hands on experience on ERP systems, MIS reporting• Should have complete knowledge of order to dispatch processes.Skills (Problem-solving requirements, people skills requirements)• Strong verbal and written communications skills; must be able to communicate effectively with internal and external stakeholders;• Self-motivated, go getter attitude with good commercial knowledgeAuthority & Control (Personnel leadership)• Direct interaction with sales team, distributors and customers.• Maintain strong networking with global sourcing and plants.• Create processes to effectively communicate & ensure smooth transactions.

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at

The requirement is predominantly for CSD AFO Business model, responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. responsible for booking orders and/or processing quotes In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.

Discipline:

Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with all major Functions across Q2C.

Evaluates customer service assignments and determines actions required

Customer service tasks involve analysis and new/customized approaches

Solves complex administrative problems requiring breadth/depth of customer service knowledge

Qualifications

Requires higher education or specialized training/certification, or equivalent combination of education and experience.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Details

Travel Required:

Shift:

Duration:

Job Function:

Description

The Senior Specialist will be responsible for managing end-to-end processes related to order bookings, quotations, billing corrections, Order Closure, audit readiness, and driving process improvements. This role is highly collaborative, involving coordination across multiple departments such as Tax, CIM, sales, finance, factory, logistics, FSE and Contracts etc. You will also be engaged in project management initiatives, process innovation, and capacity utilization improvement. The position is 100% production-focused, requiring a deep understanding of operational tasks and compliance, as well as strong project management skills to enhance productivity and efficiency.

The role is transferrable with Organization as per the requirement and fitment of the experience & organization expectation”

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Key Responsibilities:

**Operational Excellence: **

1. **Generic Mailbox Management:** Oversee the shared mailbox and handle customer queries, requests, and follow-ups.

2. **Quotation Management:** Create quotations for Agilent products and services using SAP CRM/ ECC

3. **Order Booking & Closure:** Manage the Order booking and closure of Agilent products and services. Handle specialized accounts.

4. **Discount Approvals & SOW Requests:** Process and track discount approvals and Statements of Work (SOW).

5. **Cross-departmental Coordination:** Liaise with different departments like Tax, CIM, Contracts, and others to ensure seamless operations.

**Data & Process Management:**

1. **Process Updates:** Manage and document process changes. Ensure process share points are up to date.

2. **Super Self Audits:** Conduct self-audits to ensure compliance with internal standards and regulations.

3. **Control Reports/ Operational Reports:** Work on control/ Operational reports to ensure accurate data capture and process control.

**Compliance & Audits:**

1. **Billing Errors & Rebill Management:** Correct billing errors and manage credit/rebill processes for Agilent products and services

2. **Audit Readiness:** Maintain readiness for internal and external audits by ensuring compliance with all regulatory requirements.

**Process management & Training:**

1. **New Hire Training & Refresher Sessions:** Conduct training sessions for new hires and provide ongoing refresher sessions to the team.

2. **Escalations Handling:** Manage escalations related to billing, orders, and customer disputes, ensuring timely resolution.

3. **Engagement & Performance Management:** Exposure to managing daily performance and team engagement.

**Project Management & Process Improvement:**

1. **Process Change & Innovation:** Lead and drive process changes, including testing and creating new SOPs. Focus on ACX analysis and action planning for improvements.

2. **Project Management:** Strong project management skills, with a proven track record. Lead initiatives for cost-saving, automation, and process efficiency improvements. Implement automation solutions where applicable.

3. **Collaboration & Stakeholder Management:** Work closely with stakeholders to ensure alignment on projects and initiatives.

**Miscellaneous:**

1. **Productivity Focus:** Maintain high productivity, contributing to the overall efficiency and effectiveness of the team.

2. **Drive Engagement:** Foster a culture of accountability and engagement within the team, driving performance and collaboration.

3. **Automation & RPA:** Leverage technology to improve efficiency, focusing on automation and RPA initiatives to optimize processes.

Qualifications

**Required Skills and Qualifications:**

- **Educational Background:** bachelor’s degree in business, Operations Management, or a related field.

- **Experience:** Minimum 4-6 years in a similar operational or process management role, with a focus on order booking, billing, audits, and process improvements.

- **Technical Proficiency:** Advanced knowledge of SAP CRM/ ECC and experience in managing order bookings and quotations. Proficiency in data analysis and performance dashboard tools.

- **Soft Skills:** Excellent communication and interpersonal skills, with the ability to handle escalations and work cross-functionally.

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**Preferred Skills:**

Additional Details

Travel Required:

Shift:

Duration:

Job Function: