61 Hospitality jobs in Surat

Years of Experience: 7–12 years of hospitality experience, with at least 3 years in a managerial role handling luxury clientele.

Key Responsibilities:

1. Guest Experience & Relations

• Ensure all guests receive a personalized, warm, and memorable experience across all touchpoints.
• Handle guest feedback and resolve escalations with professionalism and urgency.
• Train team on anticipating guest needs and elevating service delivery.

2. F&B Operations

• Oversee menu planning, presentation, and execution in collaboration with chefs and villa staff.
• Maintain hygiene, quality, and service standards across all villas.
• Curate F&B experiences aligned with guest preferences and seasonal trends.

3. Concierge Services

• Manage and train concierge staff to curate customized itineraries, experiences, and bookings (e.g. dining, local tours).
• Ensure smooth coordination with external vendors and partners.

4. Team Management

• Lead, and motivate a team of villa hosts, butlers, chefs, and concierge personnel.
• Set performance benchmarks and track team KPIs.
• Recruit and onboard new hospitality staff in line with company culture and service expectations.

5. Operational Excellence

• Implement SOPs for all hospitality functions; conduct regular audits for compliance.
• Ensure villa readiness before guest check-ins; conduct property walkthroughs.
• Coordinate with housekeeping, maintenance, and security to ensure 360° readiness.

Requirements:

• Bachelor’s degree in Hospitality Management or related field.
• Strong knowledge of F&B and concierge operations.
• Excellent communication, grooming, and interpersonal skills.
• Proven ability to manage and train diverse hospitality teams.
• Experience in handling UHNWIs or HNI guests is a strong advantage.
• Males candidates mandatory

Position Name: Sales & Customer care executive - Ecommerce

Location: Work from home

Experience : 2yrs online sales

Open to work in rotating shifts

"Immediate Joiners & Local candidates apply"

Purpose :This Job is created to nurture long-term relationships with customers. The Customer Service Associate entices potential customers by answering product and service questions; suggesting information about the products on website. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Roles and Responsibilities

• Generate sales leads, meet personal &team targets
• Take orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner via phone, email, live chat & Social Media.
• Establishing long term relationships with key customers, keeping in mind their preferences behaviors and purchases.
• Help increase sales by sending product specific catalogues to select clients. Build a reputation for excellent service and generation of repeat business.
• Provide product recommendations, assist the customer with buying online or from any of our stores.
• Monitor on a daily basis failed or unconfirmed orders at the website.
• Contact customers to see if there are any issues and help them complete the transaction. Work closely with customer service manager to ensure proper customer service is being delivered
• Managing client relationships to build a reputation for excellent service and generation of repeat business.
• Resolve online customer queries & complaints quickly and effectively.
• Helping to increase sales by sending product specific catalogues to select clients.
• Staying in touch with regular clients when new collections that are appropriate
• for them come in.
• Curating appropriate styles for clients looking for garments for occasions/specific needs from our products in the store and the website that contact customer care for help.
• Forwarding relevant customer care and insta queries to the relevant stores for follow up and conversion.
• Handle escalations and irate customers from the CS team by alerting L2(CR Manager) in a timely manner
• Forward upselling and cross-selling opportunities to clients.

Requirements:

• Preferably 1 Yrs Proven customer support experience from an MBO, experience in online retail will beneficial.
• Any graduate
• Excellent writing and speaking skills
• Process Oriented & attention to detail
• Good Numerical skills, ability to use excel & reporting skills.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Ability to multi-task, prioritize and manage time effectively
• Well organized, systematic & logical.

ABOUT ENSEMBLE

Ensemble encapsulates precisely what it means…a collection of beautiful garments brought together. Ensemble has been a destination store for those in the know for over 35 years. Our DNA is not only made up of great fashion moments but also of many special occasions. To us clothes are not only for an occasion, they are an integral part of our lives. What makes us unique is our passion for championing and nurturing traditional Indian craftsmanship. From bringing the sari back into fashion, to reviving fabrics and embroidery techniques; Ensemble is committed to marrying India's rich heritage of incredible workmanship with an elegant contemporary aesthetic.

LINKS:

Job Title: Customer Service Executive – International Process

Location: Noida

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

• Handle inbound/outbound calls, emails, or chats from international customers (primarily US/UK/AUS).
• Address customer queries, complaints, and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
• Escalate unresolved issues to higher authorities when required.
• Stay updated with product knowledge, system updates, and standard procedures.
• Adhere to company policies and quality standards at all times.

Key Requirements:

• Education: Under Graduate and Graduate in any discipline.
• Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
• Communication Skills: Excellent verbal and written English communication is a must.
• Willingness to work in night shifts and rotational shifts.
• Good computer skills (MS Office, email, CRM tools).
• Ability to handle pressure and multitask effectively.
• Customer-focused with a problem-solving attitude.

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Experience
• Strong verbal and written communication skills
• Ability to empathize with customers and provide exceptional service
• Problem-solving and conflict resolution skills
• Good organizational and time management skills
• Prior customer service experience is a plus
• Bachelor's degree in a related field is preferred
• HSC 6 months
• Graduation fresher

Salary: Offred up to 4 LPA

Job Location - Mumbai

Hiring location

Western Railway: - Churchgate to Mira Road

Central Railway: - CST to Thane

Harbour Railway: - Masjid to Vash i

Thanks & regards,

HR Team.