33 Hospitality jobs in Surat
Customer Service Specialist
Posted today
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Role Description
Customer Service Representative Voice Process
Inbound / Outbound Customer Service
Qualifications
- Customer Service Representatives
- Customer Support
- Customer Satisfaction
- Customer Service
- 24x7 rotational Shifts
- 9 hours of login every day.
- Graduate Fresher / Experienced
- 6 Days Working
- Excellent English + Hindi (B28 high)
- Candidate should have their own system as follows
- Windows 10
- 8GB RAM or above
- i5 processor or above, 7th Gen & above
- Broadband connection with minimum speed of 20 MBPS
- Typing/ Speed Accuracy: 25wpm/ 85%
Rounds of Interview:
- HR
- OPS ROUND
- SYSTEM CHECK
Salary
- 18,400 CTC for Fresher
- 24500 CTC For Experience
NOTE -All Round will be on Google meet.
Thanks & Regards,
HR Team.
Customer Service Specialist
Posted today
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Job Description
Job Description
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Senior Customer Support. The Representative will be responsible for providing excellent customer service to customers through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
- Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
Qualifications
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multitask and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- A bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred
Schedule (US Shifts Only)
Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts
Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Customer Service Representative
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Greetings from Live Connections!
We're Hiring: Customer Service Representatives – Work from Home (Pan India)
Join one of India’s leading E-Commerce brands and be part of a dynamic, customer-focused team!
Position: Customer Service Representative
️ Joining Date: Immediate
Work Model: 100% Remote (Work from Home)
Employment Type: 3-months contract
Who Can Apply?
We're looking for motivated individuals who are eager to make a difference and grow their careers in customer service.
️ Educational Qualification: Undergraduate students / Graduates (any stream)
️ Experience: Freshers OR candidates with 6–12 months of customer service experience
️ Languages: Must be fluent in English & Hindi (spoken and written)
️ Soft Skills: Excellent communication, empathy, problem-solving attitude, and professionalism
Technical Requirements (Must-Have):
To ensure a smooth remote work experience, you must have the following:
• Laptop/Desktop with Intel i5 7th Gen or above
• Minimum 8GB RAM
• Webcam (functional and clear video quality)
• Stable broadband connection : 20 Mbps+ speed
• UPS/Power Backup to avoid disruptions
• ISB-compatible headset for clear communication
What You'll Do:
- Provide excellent customer support via voice/chat/email
- Address queries related to orders, refunds, deliveries, etc.
- Maintain a positive, solution-oriented attitude
- Follow client protocols and quality standards
Ready to apply or want to know more?
Drop your resume to /79955 75019
Customer Service Executive
Posted today
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- Respond to communications received from clients and resellers, along with internal enquiries.
- Prepare estimates AMC cost of all the clients and share with them accordingly.
- Followup for AMC renewals
- Prepare Monthly MIS for AMC department.
- Assisting all customers regarding outstanding balances and then obtaining payment.
- Worked independently and as part of a team to handle customer conflict and resolved issues professionally. Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.
- Reviewed customer's reasons for delinquency and determine if a temporary solution would cure continuous delinquency.
- Monitor overdue accounts, using computers and other automated systems.
- Must communicate & follow up effectively with sales dept (BDM) regarding customer accounts on a timely basis.
**Skills Requirements**
- Strong verbal and written communication skills in English.
- Good computer knowledge.
- Self motivated and a team player.
- Excellent attendance and punctuality.
- Excellent customer service skills.
**Salary**: ₹11,000.00 - ₹25,000.00 per month
**Speak with the employer**
+91
Customer Service Executive
Posted today
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We’re looking for a well-rounded client manager who has good understanding of negotiation skills, leadership skills and convincing power to deliver the right solution to the clients with minimum team effort.The person must have a good understanding of how to make the team more productive and how to deal with different types of clients.
We Are Looking For enthusiastic Minds In Our Young Agency Who loves to help & guide our clients to make the right decisions. Who works hard and inspires the team to do the same.
**Core Skills Required**:
- Fluent english
- Good verbal communication skills
- Client Convincing skill
- Conflict resolution
- Exceptional listening skill
- Task delegation
- Project management
- Getting things done on time
- Handling pressure
- Leadership skills
**Key Responsibilities**:
- Taking order requirements from clients & identifying their needs
- Delegating the work to the team effectively
- Delivering the work to the client and building a good relationship in the process
- Guiding the clients the right way and convincing them to accept the best solution.
- Implement necessary systems & processes to finalise maximum logos fast
- Constantly be in touch with the client & keep them happy at all cost
- Listen carefully & communicate ideas effectively to clients & design team
- Answer clients throughout the day & night times if necessary on holidays also.
**Day to Day Activities**:
- Send a welcome message to the client
- Call client & collect the brief
- Fill out the pdf brief in detail & add it to Clickup with voice recording
- Collect versions from the design manager and send it to the client
- Call the client right away & ask for the feedback
- Follow-up with the client to collect feedback.
- Convince clients to finalise one of the sent designs
- Do the necessary revisions fast & finalise the logo
- Call client for the payment
- Tell designer to prepare final delivery of the design
- Send it to the client with google review link
- Send thank you message to the client
- Call the client & collect video testimonial from them
- Follow-up with client for video testimonial
- Call client to collect picture of them with logo
- Follow up with client to collect the picture
**Job Timing**:
9:15 to 6:45 (45 min lunch break)
Monday to saturday
**Salary**:
2000 to 4000 (based on experience)
**Training Period**:
1 month
**Bond Period**:
1 year
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: One location
**Speak with the employer**
+91-XXX
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