22 Hospitality jobs in Thalassery

1. : -

The Workshop Manager is responsible for overseeing the day-to-day operations of the automobile workshop, ensuring efficient service delivery, customer satisfaction, and adherence to quality and safety standards. The role involves managing the team of technicians, coordinating with Customer Relationship Executives (CREs), monitoring reports, and maintaining profitability of the service department

2.

· Make outbound calls to prospective customers who have shown interest in buying vehicles, vehicle services, or parts.

· Answer inbound calls from customers inquiring about vehicle models, pricing, promotions, and availability.

· Identify potential leads by contacting customers who have expressed interest in vehicles or services via online inquiries, advertisements, or events.

· Qualify leads by gathering customer information, understanding their needs, and promoting the appropriate vehicles or services.

· Provide detailed information about various automobile models, features, prices, financing options, and promotions to customers.

· Upsell or cross-sell related products (e.g., car accessories, service packages, warranties).

· Follow up with customers who have shown interest in specific vehicles or services, answering any questions they may have and encouraging them to take the next step in the purchasing process.

· Maintain regular contact with leads, potential buyers, and customers for scheduled service reminders, test drives, and new promotions.

· Schedule test drives, service appointments, or consultations with sales representatives for interested customers.

· Work closely with the sales team to convert leads into sales by ensuring that prospects are provided with accurate and timely information.

· Assist in promoting ongoing deals, sales events, or special promotions related to vehicles or services.

· Maintain accurate records of customer interactions, preferences, inquiries, and follow-up activities.

· Use CRM software to track and update customer data, ensuring efficient lead management and communication.

· Collect customer feedback, objections, and preferences to help the marketing and sales teams improve strategies and offerings.

· Provide daily/weekly reports on call outcomes, lead conversions, and sales figures.

· Address customer concerns or complaints about vehicles, pricing, services, or dealership processes, offering solutions in a professional manner.

• Support in Onboarding data of new joining's and send to HR department
• Maintain the Overtime report as well as the take care of Attendance analysis.
• Any issues regarding employee need to escalate to Head HR.

:§ Strong communication skills (both verbal and written), with the ability to explain complex automobile features in a simple manner.

§ Customer service orientation and active listening skills.

§ Basic understanding of automobile models, features, and pricing.

§ Persuasion and negotiation abilities to convert leads into sales.

• Proficiency with CRM software and other office tools.
• Excel expert

Job Type: Full-time

Pay: ₹16, ₹22,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer

Responsibilities:

* Manage customer queries via phone and email

* Meet KPIs related to call volume, resolution time, and satisfaction scores

* Maintain accurate records using CRM software

Accessible workspace

Flexi working

Sales incentives

Performance bonus

Leave encashment

Provident fund

Maternity leaves

Job/soft skill training

Prevention of sexual harrassment policy

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone