Guest Services Operations Specialist

Odhav, Gujarat REQ Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Position: Operations Support Specialist (Property Management)

Work Location: Vastrapur, Ahmedabad, Gujarat (100% Onsite)

Work Hours: 6:30 PM – 3:30 AM IST (Night Shift - Monday to Friday)

Head Office: Ontario, Canada

Cab facility for commuting convenience.


Note: During the training period, the schedule will be Monday to Saturday. After successful training, it will transition to a Monday to Friday work week.


Role Overview

We are looking for a detail-oriented and proactive Operations Support Specialist to join our growing team. This role involves coordinating daily cleaning and maintenance activities, supporting on-site teams, and ensuring properties are always guest-ready.


This is a full-time, Ahmedabad-based position requiring excellent English communication skills, strong organizational ability, and a problem-solving mindset.


Key Responsibilities

  • Coordinate daily cleaning and maintenance operations to ensure all properties are 100% guest-ready.
  • Communicate with cleaners, contractors, and field teams — providing real-time support and sending timely reminders.
  • Review and audit property photos/reports for quality assurance.
  • Manage supply orders, track inventory, and maintain operational expense records.
  • Create, track, and resolve maintenance tickets in ClickUp in a timely and cost-effective manner.
  • Process cleaner invoices and assist in preparing monthly client invoicing.
  • Maintain updated operational checklists and documentation.
  • Provide proactive administrative and operational support to the broader team.


Required Skills & Qualifications

  • Strong verbal and written English communication skills.
  • Proven ability to coordinate multiple tasks and manage priorities under tight deadlines.
  • High level of attention to detail and accountability.
  • Proficiency in Google Workspace (Drive, Sheets, Docs) and Microsoft Office.
  • Experience using task management tools such as ClickUp, Asana, or Trello good to have


Drop your resume

This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

380001 Ahmedabad, Gujarat ₹750000 Annually WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their premier hotel property in Ahmedabad, Gujarat, IN . This role is crucial for ensuring the highest standards of guest service, operational efficiency, and profitability. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for creating memorable guest experiences.

Key Responsibilities:
  • Manage and coordinate all hotel departments, including front desk, housekeeping, food & beverage, and maintenance, to ensure seamless operations.
  • Develop and implement operational strategies to enhance guest satisfaction and loyalty.
  • Oversee budgeting and financial performance for the hotel, monitoring revenues and controlling costs.
  • Ensure compliance with all health, safety, and hygiene regulations.
  • Recruit, train, and motivate hotel staff, fostering a positive and productive work environment.
  • Manage vendor relationships and negotiate contracts for supplies and services.
  • Handle guest complaints and service recovery efforts effectively and professionally.
  • Develop and implement standard operating procedures (SOPs) to optimize efficiency.
  • Conduct regular inspections of the property to ensure quality standards are met.
  • Collaborate with the sales and marketing teams to drive occupancy and revenue.
  • Stay informed about industry trends and best practices in hotel management.
  • Prepare regular operational reports for senior management.
  • Lead by example, embodying the company's service philosophy and values.
  • Implement and manage hotel technology systems effectively.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
  • Minimum of 5 years of experience in hotel management, with at least 2 years in an operations management role.
  • Proven track record of successfully managing hotel operations and achieving financial targets.
  • In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
  • Strong leadership, team management, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in hotel management software (PMS) and MS Office Suite.
  • Strong financial acumen and budgeting skills.
  • Excellent communication and customer service skills.
  • Ability to work flexible hours, including weekends and holidays.
  • A passion for the hospitality industry and guest satisfaction.
This is an exciting opportunity to lead operations at a distinguished hotel in Ahmedabad, Gujarat, IN . We offer a competitive salary, attractive benefits, and a supportive work environment.
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

122001 Ahmedabad, Gujarat ₹1000000 Annually WhatJobs

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a prestigious international hotel brand, is seeking a results-driven and experienced Hotel Operations Manager to oversee the day-to-day operations of their luxury property located in the bustling commercial hub of **Gurugram, Haryana, IN**. This role is pivotal in ensuring exceptional guest experiences, maintaining high service standards, and optimizing operational efficiency across all departments. The ideal candidate will possess strong leadership skills, a deep understanding of hospitality management, and a passion for service excellence.

Key Responsibilities:
  • Manage and coordinate all hotel operations, including front office, housekeeping, food and beverage, banquets, and maintenance.
  • Ensure the delivery of outstanding guest service and satisfaction, addressing any guest concerns promptly and effectively.
  • Develop and implement operational policies and procedures to maintain high standards of service and efficiency.
  • Oversee budget management for various departments, controlling costs and maximizing profitability.
  • Recruit, train, motivate, and manage hotel staff to ensure optimal performance and adherence to brand standards.
  • Conduct regular staff performance reviews and identify training needs.
  • Monitor and maintain the physical condition of the hotel, ensuring all facilities are well-maintained and meet safety regulations.
  • Manage inventory and procurement of supplies and equipment, ensuring cost-effectiveness.
  • Liaise with external vendors, suppliers, and local authorities as needed.
  • Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
  • Ensure compliance with all health, safety, and sanitation regulations.
  • Foster a positive and collaborative work environment for all staff members.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
  • Minimum of 5-7 years of progressive experience in hotel operations management, with at least 2 years in a managerial role.
  • Proven track record of successfully managing multiple hotel departments.
  • Strong understanding of hotel operations, including front desk, F&B, housekeeping, and revenue management.
  • Excellent leadership, team management, and motivational skills.
  • Exceptional customer service and problem-solving abilities.
  • Proficiency in hotel management software (PMS) and POS systems.
  • Strong financial acumen and experience with budgeting and cost control.
  • Excellent communication, interpersonal, and presentation skills.
  • Knowledge of local labor laws and regulations.
  • A passion for the hospitality industry and a commitment to delivering memorable guest experiences.
This is an exciting opportunity for a seasoned hospitality professional to take on a key leadership role in a world-class hotel. If you are dedicated to operational excellence and passionate about guest satisfaction, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

380014 Ahmedabad, Gujarat ₹700000 Annually WhatJobs

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of a premier hospitality establishment in Ahmedabad, Gujarat, IN . This role is fundamental to ensuring exceptional guest experiences, maintaining high standards of service, and optimizing operational efficiency across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. You will be responsible for managing staff, developing and implementing operational policies, controlling budgets, and ensuring compliance with health and safety regulations. The ideal candidate will possess a comprehensive understanding of hotel management principles and a proven ability to lead and motivate a diverse team. Key responsibilities include recruiting, training, and supervising hotel staff; setting performance goals and conducting evaluations; managing inventory and procurement; overseeing the quality of services provided; and resolving guest complaints effectively. You will also play a key role in implementing new initiatives to enhance guest satisfaction and operational performance. A degree in Hospitality Management, Business Administration, or a related field is required, coupled with a minimum of 5-7 years of progressive experience in hotel operations. Strong leadership, decision-making, and problem-solving skills are essential. Excellent interpersonal and communication skills are necessary for interacting with guests, staff, and vendors. Proficiency in property management systems (PMS) and other hotel management software is expected. Knowledge of budgeting, financial reporting, and cost control measures is crucial. The ability to work flexible hours, including evenings, weekends, and holidays, is a requirement for this role. If you are a results-oriented hospitality professional dedicated to delivering excellence and driving operational success, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

380001 Ahmedabad, Gujarat ₹600000 Annually WhatJobs

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a prestigious boutique hotel chain, is seeking a proactive and experienced Hotel Operations Manager to oversee the daily operations of their flagship property in Ahmedabad, Gujarat, IN . This is a hands-on role that requires a strong leader passionate about delivering exceptional guest experiences and driving operational excellence. The successful candidate will be responsible for managing all Front-of-House and Back-of-House departments, ensuring smooth and efficient service delivery while maintaining high standards of quality and guest satisfaction. You will work closely with department heads to achieve financial targets and uphold the hotel's reputation.

Responsibilities:
  • Oversee and manage all hotel departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance.
  • Ensure the highest standards of guest service are consistently met and exceeded.
  • Develop and implement operational strategies to enhance efficiency and profitability.
  • Manage staff scheduling, training, and performance, fostering a positive and productive work environment.
  • Monitor departmental budgets, control costs, and identify opportunities for revenue generation.
  • Implement and maintain quality control procedures across all hotel services.
  • Address guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
  • Collaborate with the Sales and Marketing teams to develop and execute promotional strategies.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Conduct regular staff meetings and performance reviews.
  • Manage vendor relationships and procurement of supplies.
  • Prepare operational reports for senior management.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of progressive experience in hotel operations management.
  • Proven track record of success in managing multiple hotel departments.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • In-depth knowledge of hotel operations, front desk systems, and F&B management.
  • Familiarity with budgeting, P&L statements, and cost control measures.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Passion for guest service and a commitment to excellence.
  • Proficiency in hotel management software.
This is a challenging yet rewarding opportunity for a dedicated hospitality professional looking to make a significant impact.
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

380001 Ahmedabad, Gujarat ₹70000 Monthly WhatJobs

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking an accomplished and visionary Hotel Operations Manager to lead their hospitality operations in a fully remote capacity. This is a unique opportunity for a seasoned hospitality professional to manage and optimize hotel operations without the constraints of a physical office. You will be responsible for overseeing all aspects of hotel management, including guest services, staff performance, financial oversight, and operational efficiency, all through advanced remote management tools and strategic leadership. Your expertise in the hospitality industry and your ability to lead a distributed team effectively will be paramount to success.

Key Responsibilities:
  • Provide strategic leadership and direction for all hotel operational departments, ensuring alignment with brand standards and guest expectations.
  • Develop and implement operational policies and procedures to enhance efficiency, service quality, and profitability.
  • Oversee staffing, training, and performance management of hotel department heads and their teams across various locations.
  • Manage budgets, P&L statements, and financial controls to ensure optimal financial performance.
  • Monitor and analyze key performance indicators (KPIs) related to guest satisfaction, occupancy rates, revenue management, and operational costs.
  • Implement innovative solutions to improve guest experiences and drive customer loyalty.
  • Ensure compliance with all health, safety, and sanitation regulations.
  • Lead remote teams through effective communication, motivation, and the utilization of technology.
  • Conduct regular virtual reviews of operational performance and implement corrective actions as needed.
  • Collaborate with sales, marketing, and revenue management teams to drive business growth.
  • Oversee procurement and inventory management processes to ensure cost-effectiveness and availability of supplies.
  • Stay abreast of industry trends and best practices to maintain a competitive edge.
Qualifications:
  • Proven experience as a Hotel Manager, General Manager, or Operations Manager with a strong track record of success in a multi-unit or large-scale hospitality environment.
  • In-depth knowledge of hotel operations, including front desk, housekeeping, F&B, and maintenance.
  • Demonstrated financial acumen, including P&L management and budgeting.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proficiency in using hotel management software (PMS), CRM systems, and remote collaboration tools.
  • Ability to analyze data, identify trends, and make strategic decisions.
  • Strong problem-solving and decision-making capabilities.
  • Experience in managing and motivating remote teams is highly desirable.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • A passion for delivering exceptional guest experiences.
This is a fully remote position, ideal for leaders based in or familiar with the hospitality landscape of **Ahmedabad, Gujarat, IN**.
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

380001 Ahmedabad, Gujarat ₹700000 Annually WhatJobs

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of their esteemed establishment in **Ahmedabad, Gujarat, IN**. This critical role involves ensuring seamless guest experiences, managing staff, optimizing operational efficiency, and maintaining high standards of service and quality. The ideal candidate will have a proven background in hospitality management, strong leadership abilities, and a passion for delivering exceptional customer service.

Responsibilities:
  • Supervise and coordinate the activities of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
  • Ensure that all guests receive high-quality service and that their needs are met promptly and professionally.
  • Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
  • Manage departmental budgets, controlling costs and maximizing revenue.
  • Oversee staff recruitment, training, performance management, and scheduling.
  • Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and compliance with standards.
  • Handle guest complaints and resolve issues effectively and empathetically.
  • Collaborate with the sales and marketing teams to drive occupancy rates and revenue.
  • Ensure compliance with all health, safety, and hygiene regulations.
  • Monitor inventory levels for supplies and manage procurement effectively.
  • Analyze operational data and generate reports for senior management.
  • Foster a positive and motivating work environment for all staff members.
  • Stay updated on industry trends and best practices in hotel management.
  • Lead by example in providing outstanding guest service and professional conduct.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in hotel operations or management.
  • Proven experience in managing multiple hotel departments.
  • Strong understanding of hotel operations, including Front Office, Housekeeping, and F&B.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in property management systems (PMS) and other hotel software.
  • Strong financial acumen and budgeting skills.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Customer-focused mindset with a passion for service excellence.
  • Knowledge of health and safety regulations in the hospitality industry.
This role offers a competitive salary and benefits package, along with the opportunity to lead and inspire a dedicated team. If you are a passionate hospitality professional looking to take on a challenging and rewarding management role, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Hotel managers Jobs in Ahmedabad !

Hotel Operations Manager

380001 Ahmedabad, Gujarat ₹65000 Monthly WhatJobs

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly motivated and experienced Hotel Operations Manager to oversee the day-to-day operations of a premier hospitality establishment in Ahmedabad, Gujarat, IN . This key role is responsible for ensuring exceptional guest experiences, efficient operational management, and the overall success of the hotel. The ideal candidate will have a strong background in hospitality management, with a proven ability to lead diverse teams and manage various operational departments. Responsibilities include overseeing front desk operations, housekeeping, food and beverage services, and maintenance, ensuring all departments function cohesively and meet high standards. You will be instrumental in developing and implementing operational policies and procedures to enhance efficiency and guest satisfaction. This role involves managing budgets, controlling costs, and optimizing revenue streams. Staff training, motivation, and performance management are critical, ensuring a professional and guest-focused service culture. You will handle guest feedback and complaints, resolving issues promptly and effectively to maintain guest loyalty. Ensuring compliance with all health, safety, and legal regulations is paramount. Collaboration with marketing and sales teams to drive occupancy and revenue is also a key function. The ability to work under pressure, adapt to changing demands, and maintain a positive attitude is essential. A keen eye for detail and a commitment to excellence in all aspects of hotel operations are required.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5-7 years of experience in hotel management, with at least 3 years in a managerial role.
  • Demonstrated experience in managing multiple hotel departments.
  • Strong understanding of hotel operations, including front office, F&B, housekeeping, and maintenance.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability in financial management, budgeting, and cost control.
  • Strong problem-solving skills and the ability to handle guest issues effectively.
  • Familiarity with hotel management software and systems.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • A passion for delivering exceptional guest service.
This is an excellent opportunity for a dedicated hospitality professional to lead operations at a distinguished hotel and contribute to its continued success. If you are a dynamic leader with a commitment to excellence, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

380001 Ahmedabad, Gujarat ₹70000 Monthly WhatJobs

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a dynamic and experienced Hotel Operations Manager to lead our remote operations team. This role is crucial for ensuring the seamless delivery of exceptional guest experiences across all our managed properties. The ideal candidate will possess a deep understanding of hotel management principles, operational efficiency, and a passion for service excellence. You will be responsible for overseeing various departments, including front desk, housekeeping, F&B, and maintenance, to maintain high standards of service and operational effectiveness.

Key responsibilities include developing and implementing operational strategies to optimize guest satisfaction and profitability. You will manage staff performance, provide training and development opportunities, and foster a positive work environment. This role involves monitoring departmental budgets, controlling costs, and identifying opportunities for revenue enhancement. You will ensure compliance with all health, safety, and hospitality regulations, maintaining the highest standards of cleanliness and security. Collaborating with marketing and sales teams to drive occupancy rates and enhance the hotel's reputation will be a key focus. Troubleshooting operational challenges and implementing effective solutions promptly will be essential. Analyzing performance data and generating reports for senior management will also be a significant part of the role.

The successful candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel operations management is required, with demonstrated success in leading multiple departments. Proven experience in managing budgets, controlling costs, and improving operational efficiency is essential. Strong knowledge of hotel management systems (PMS) and other relevant technologies is a must. Excellent leadership, communication, problem-solving, and interpersonal skills are necessary to effectively manage a remote team and diverse stakeholders. A customer-centric approach and a commitment to delivering outstanding service are paramount. Experience in managing hotel renovations or new property openings would be a valuable asset. Ability to adapt to a fast-paced and evolving industry, coupled with a strong understanding of market trends, is expected.
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

380001 Ahmedabad, Gujarat ₹65000 Annually WhatJobs

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a dynamic and experienced Hotel Operations Manager to oversee the daily operations of their prestigious establishment in **Ahmedabad, Gujarat, IN**. This leadership role is crucial for ensuring exceptional guest experiences and maximizing operational efficiency and profitability. The ideal candidate will have a proven track record in hotel management, strong leadership capabilities, and a deep understanding of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. Responsibilities include managing staff performance, conducting training sessions, developing and implementing operational policies and procedures, and ensuring compliance with health, safety, and hygiene standards. You will be responsible for budget management, cost control, and revenue enhancement strategies. Key duties involve guest relations, resolving complaints, and ensuring guest satisfaction at all times. The successful candidate must possess excellent organizational and problem-solving skills, with the ability to make quick, effective decisions under pressure. Strong interpersonal and communication skills are essential for leading a diverse team and interacting with guests and suppliers. This is a hands-on role that requires a proactive approach and a commitment to excellence in hospitality. The candidate will work closely with department heads to drive continuous improvement and maintain the highest standards of service. Experience with property management systems (PMS) and other hotel operational software is required. Join our client's team and contribute to creating memorable experiences for their guests, solidifying their reputation as a premier hospitality destination. This is an on-site position offering significant opportunities for growth within the hospitality industry.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Hotel Managers Jobs View All Jobs in Ahmedabad