1215 Human Resources jobs in Noida
Client Service Specialist - Indices & ETF's
Noida, Uttar Pradesh
S&P Global
Posted today
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
10
**The Team:**
Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.
ETF & Benchmarking Solutions provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.
The EBS Client Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.
**Responsibilities and Impact:**
The role is based in our Noida office, covering EMEA market hours, working alongside colleagues locally and London to ensure that client requests are resolved effectively.
The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly.
Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
+ Manage incoming customer requests using internal systems and processes.
+ Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
+ Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
+ Manage the communication and relationship between clients and the business.
+ Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
+ Drive continual improvement of the client service processes.
+ Work alongside colleagues in major financial hubs around the world including London, New York and Hong Kong.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Able to self-organize, schedule, and prioritize effectively.
+ Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
+ Advanced working knowledge of main Microsoft Office programs required.
+ Strong oral and written communication skills are essential.
+ Experience with client facing responsibilities an advantage.
+ Interest in working with software systems and technology.
+ Adept at building and maintaining relationships with external clients and with colleagues at all levels.
**Additional Preferred Qualifications:**
+ Experience or strong knowledge of indices and ETFs an advantage.
+ Experience with SQL Server, XML, JAVA, or Python beneficial.
+ Prior use of salesforce or similar client support tools.
+ Data visualisation and/or AI experience desirable.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** Noida, Uttar Pradesh, India
**Grade Level (for internal use):**
10
**The Team:**
Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.
ETF & Benchmarking Solutions provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.
The EBS Client Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.
**Responsibilities and Impact:**
The role is based in our Noida office, covering EMEA market hours, working alongside colleagues locally and London to ensure that client requests are resolved effectively.
The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly.
Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
+ Manage incoming customer requests using internal systems and processes.
+ Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
+ Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
+ Manage the communication and relationship between clients and the business.
+ Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
+ Drive continual improvement of the client service processes.
+ Work alongside colleagues in major financial hubs around the world including London, New York and Hong Kong.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Able to self-organize, schedule, and prioritize effectively.
+ Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
+ Advanced working knowledge of main Microsoft Office programs required.
+ Strong oral and written communication skills are essential.
+ Experience with client facing responsibilities an advantage.
+ Interest in working with software systems and technology.
+ Adept at building and maintaining relationships with external clients and with colleagues at all levels.
**Additional Preferred Qualifications:**
+ Experience or strong knowledge of indices and ETFs an advantage.
+ Experience with SQL Server, XML, JAVA, or Python beneficial.
+ Prior use of salesforce or similar client support tools.
+ Data visualisation and/or AI experience desirable.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)
**Job ID:**
**Posted On:**
**Location:** Noida, Uttar Pradesh, India
This advertiser has chosen not to accept applicants from your region.
0
Head - Logistics & Customer Service
New Delhi, Delhi
The Goodyear Tire & Rubber Company
Posted 1 day ago
Job Viewed
Job Description
Establish and align the strategic direction for Transportation, Warehousing, and Import/Export operations in collaboration with the Supply Chain Director, ensuring deployment of Lean principles and a zero-loss mindset.
Define and lead the key success drivers for logistics performance.
Partner with cross-functional leadership to ensure robust development and execution of logistics strategies throughout the product lifecycle, delivering exceptional customer experience with optimal efficiency.
Identify and implement continuous improvement and quality assurance practices. Align technologies and processes to enhance service delivery and operational excellence.
**Strategy Setup**
+ You will develop and lead comprehensive logistics strategies that cover warehouse management, transportation, and import/export operations. Your focus will be on aligning these strategies with the overall supply chain objectives to drive profitable growth.
+ You'll design and continuously optimize the supply network to boost efficiency, lower costs, and improve responsiveness to changing market demands.
+ You are expected to regularly review and refine logistics processes, leveraging industry trends, best practices, and data analytics to uncover opportunities for network improvement and cost savings.
**Operational Excellence**
+ You will ensure that all logistics operations-across transportation and warehousing-are safe, efficient, and fully compliant with regulatory and internal standards.
+ You're responsible for embedding sustainability into logistics by implementing environmentally friendly practices, particularly in warehouse and transportation areas, while making safety a core sustainability pillar.
+ You will lead operational excellence initiatives through Lean principles and continuous improvement methodologies.
+ You will identify cost-saving opportunities by analyzing data, observing operations, and driving continuous improvement projects-while ensuring service levels meet or exceed customer expectations.
+ You will define and track key performance indicators (KPIs) to monitor logistics performance and drive improvements.
+ You'll manage and optimize warehouse and transportation costs, ensuring efficiency without compromising on service quality.
+ You're expected to own the logistics budget, actively seeking ways to reduce costs while maintaining service reliability.
+ You will oversee negotiations with carriers, handle export documentation, and proactively manage risk in international shipping operations.
+ You will build digital and system capabilities within logistics, introducing advanced technologies to modernize and streamline warehouse operations.
**3PL Management**
+ You will develop a third-party logistics (3PL) sourcing strategy that aligns with company goals, ensuring readiness for execution and successful long-term partnerships.
+ You'll be responsible for negotiating and managing 3PL contracts, ensuring alignment with strategic business needs.
+ You will manage day-to-day 3PL performance through structured processes and KPI oversight, driving both service quality and cost efficiency.
**Team Leadership**
+ You will lead and grow a high-performing logistics team, with a focus on increasing productivity, strengthening skills, and fostering continuous improvement.
+ You are expected to cultivate a culture of innovation and empowerment-encouraging your team to take initiative and contribute ideas for process improvements.
+ You'll actively build a diverse and inclusive culture within the warehouse team and create an environment where team members feel engaged, heard, and supported in speaking up.
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at .
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.
Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
E-Verify Participation Poster (English and Spanish) ( you have the right to work, don't let anyone take it away.
Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .
Define and lead the key success drivers for logistics performance.
Partner with cross-functional leadership to ensure robust development and execution of logistics strategies throughout the product lifecycle, delivering exceptional customer experience with optimal efficiency.
Identify and implement continuous improvement and quality assurance practices. Align technologies and processes to enhance service delivery and operational excellence.
**Strategy Setup**
+ You will develop and lead comprehensive logistics strategies that cover warehouse management, transportation, and import/export operations. Your focus will be on aligning these strategies with the overall supply chain objectives to drive profitable growth.
+ You'll design and continuously optimize the supply network to boost efficiency, lower costs, and improve responsiveness to changing market demands.
+ You are expected to regularly review and refine logistics processes, leveraging industry trends, best practices, and data analytics to uncover opportunities for network improvement and cost savings.
**Operational Excellence**
+ You will ensure that all logistics operations-across transportation and warehousing-are safe, efficient, and fully compliant with regulatory and internal standards.
+ You're responsible for embedding sustainability into logistics by implementing environmentally friendly practices, particularly in warehouse and transportation areas, while making safety a core sustainability pillar.
+ You will lead operational excellence initiatives through Lean principles and continuous improvement methodologies.
+ You will identify cost-saving opportunities by analyzing data, observing operations, and driving continuous improvement projects-while ensuring service levels meet or exceed customer expectations.
+ You will define and track key performance indicators (KPIs) to monitor logistics performance and drive improvements.
+ You'll manage and optimize warehouse and transportation costs, ensuring efficiency without compromising on service quality.
+ You're expected to own the logistics budget, actively seeking ways to reduce costs while maintaining service reliability.
+ You will oversee negotiations with carriers, handle export documentation, and proactively manage risk in international shipping operations.
+ You will build digital and system capabilities within logistics, introducing advanced technologies to modernize and streamline warehouse operations.
**3PL Management**
+ You will develop a third-party logistics (3PL) sourcing strategy that aligns with company goals, ensuring readiness for execution and successful long-term partnerships.
+ You'll be responsible for negotiating and managing 3PL contracts, ensuring alignment with strategic business needs.
+ You will manage day-to-day 3PL performance through structured processes and KPI oversight, driving both service quality and cost efficiency.
**Team Leadership**
+ You will lead and grow a high-performing logistics team, with a focus on increasing productivity, strengthening skills, and fostering continuous improvement.
+ You are expected to cultivate a culture of innovation and empowerment-encouraging your team to take initiative and contribute ideas for process improvements.
+ You'll actively build a diverse and inclusive culture within the warehouse team and create an environment where team members feel engaged, heard, and supported in speaking up.
Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com .
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
At Goodyear, we make life's connections easier every day.
People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet.
Come discover the opportunities ahead with Team Goodyear.
Working at Goodyear ( true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process.
Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at .
When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation.
Click here for more information about Equal Opportunity laws and here ( for related information.
Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to.
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Click here ( for more information about Equal Opportunity laws and here ( for related information.
See Goodyear's EEO & Affirmative Action Policy Affirmation here ( .
Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. See posters below for details.
E-Verify Participation Poster (English and Spanish) ( you have the right to work, don't let anyone take it away.
Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear's Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here ( .
This advertiser has chosen not to accept applicants from your region.
1
Director of Human Resources
New Delhi, Delhi
Hyatt
Posted 3 days ago
Job Viewed
Job Description
**Description:**
**Administration**
+ Ensure alignment of departmental activities with the Corporate Human Resources Strategy and oversee the implementation of relevant hotel-level initiatives.
+ Represent the Human Resources function on the Hotel's Executive Committee.
+ Coordinate and monitor all activities within the Human Resources Division.
+ Prepare, maintain, and update the Human Resources Departmental Operations Manual.
+ Ensure compliance with all Company and Hotel Human Resources policies and procedures.
+ Ensure strict adherence to government-mandated labor laws and employment legislation.
+ Oversee employee welfare programs, ensuring benefits are competitive and relevant to the local market.
+ Ensure timely submission of required Human Resources documentation to Divisional/Regional HR Specialists.
+ Conduct regular departmental communication meetings to foster transparency and engagement.
**Customer Service**
+ Support the hotel's commitment to service excellence by recruiting and training individuals who deliver outstanding guest experiences.
+ Ensure the Assistant Human Resources Manager provides professional, courteous, and empathetic service to internal customers and visitors to the HR Division.
**Financial Management**
+ Contribute to the hotel's financial objectives through effective and efficient HR management.
+ Prepare the Annual Human Resources Budget in alignment with hotel goals.
+ Maintain optimal staffing levels and payroll systems to maximize productivity and control labor costs.
+ Research and recommend competitive compensation, benefits, and incentive structures.
+ Ensure strict adherence to departmental budgets, cost control measures, and proper expenditure approvals.
+ Ensure compliance with all financial policies, procedures, and reporting requirements related to HR operations.
**Marketing & Communication**
+ Implement a robust Employee Communications Program to enhance awareness of Hyatt International's Corporate Strategy and operational philosophy.
**Operations**
+ Ensure that employee facilities meet Hyatt International's standards of quality and functionality.
+ Represent the hotel in union negotiations and related activities, in collaboration with the Regional HR Specialist and hotel management.
**Personnel Management**
+ Ensure fair and consistent treatment of all employees in accordance with employment terms, local laws, and company policies.
+ Oversee the recruitment and selection process, providing effective solutions to departmental hiring needs.
+ Support the development of supervisory and managerial staff through succession planning, coaching, mentoring, and leadership training.
+ Oversee the training and development function for all hotel employees.
+ Assist in the training of HR team members to ensure they possess the necessary skills for optimal performance.
+ Foster strong professional relationships across all employee levels, with a focus on welfare, safety, and career development.
+ Ensure employees report to duty punctually, maintain proper grooming standards, and adhere to uniform and identification protocols.
+ Champion the implementation of "The People Philosophy" across all hotel departments.
**Other Responsibilities**
+ Maintain professional relationships with counterparts in competitor hotels, business partners, and relevant external organizations.
+ Adapt to changes in the Human Resources function as influenced by industry trends, company directives, and hotel needs.
+ Understand and comply with the hotel's Employee Handbook, particularly policies related to fire safety, hygiene, health, and workplace safety.
+ Attend training sessions and meetings as required.
+ Perform any other duties and responsibilities as reasonably assigned.
**Primary Location:** IN-DL-New Delhi
**Organization:** Andaz Delhi
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** NEW
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**Administration**
+ Ensure alignment of departmental activities with the Corporate Human Resources Strategy and oversee the implementation of relevant hotel-level initiatives.
+ Represent the Human Resources function on the Hotel's Executive Committee.
+ Coordinate and monitor all activities within the Human Resources Division.
+ Prepare, maintain, and update the Human Resources Departmental Operations Manual.
+ Ensure compliance with all Company and Hotel Human Resources policies and procedures.
+ Ensure strict adherence to government-mandated labor laws and employment legislation.
+ Oversee employee welfare programs, ensuring benefits are competitive and relevant to the local market.
+ Ensure timely submission of required Human Resources documentation to Divisional/Regional HR Specialists.
+ Conduct regular departmental communication meetings to foster transparency and engagement.
**Customer Service**
+ Support the hotel's commitment to service excellence by recruiting and training individuals who deliver outstanding guest experiences.
+ Ensure the Assistant Human Resources Manager provides professional, courteous, and empathetic service to internal customers and visitors to the HR Division.
**Financial Management**
+ Contribute to the hotel's financial objectives through effective and efficient HR management.
+ Prepare the Annual Human Resources Budget in alignment with hotel goals.
+ Maintain optimal staffing levels and payroll systems to maximize productivity and control labor costs.
+ Research and recommend competitive compensation, benefits, and incentive structures.
+ Ensure strict adherence to departmental budgets, cost control measures, and proper expenditure approvals.
+ Ensure compliance with all financial policies, procedures, and reporting requirements related to HR operations.
**Marketing & Communication**
+ Implement a robust Employee Communications Program to enhance awareness of Hyatt International's Corporate Strategy and operational philosophy.
**Operations**
+ Ensure that employee facilities meet Hyatt International's standards of quality and functionality.
+ Represent the hotel in union negotiations and related activities, in collaboration with the Regional HR Specialist and hotel management.
**Personnel Management**
+ Ensure fair and consistent treatment of all employees in accordance with employment terms, local laws, and company policies.
+ Oversee the recruitment and selection process, providing effective solutions to departmental hiring needs.
+ Support the development of supervisory and managerial staff through succession planning, coaching, mentoring, and leadership training.
+ Oversee the training and development function for all hotel employees.
+ Assist in the training of HR team members to ensure they possess the necessary skills for optimal performance.
+ Foster strong professional relationships across all employee levels, with a focus on welfare, safety, and career development.
+ Ensure employees report to duty punctually, maintain proper grooming standards, and adhere to uniform and identification protocols.
+ Champion the implementation of "The People Philosophy" across all hotel departments.
**Other Responsibilities**
+ Maintain professional relationships with counterparts in competitor hotels, business partners, and relevant external organizations.
+ Adapt to changes in the Human Resources function as influenced by industry trends, company directives, and hotel needs.
+ Understand and comply with the hotel's Employee Handbook, particularly policies related to fire safety, hygiene, health, and workplace safety.
+ Attend training sessions and meetings as required.
+ Perform any other duties and responsibilities as reasonably assigned.
**Primary Location:** IN-DL-New Delhi
**Organization:** Andaz Delhi
**Job Level:** Full-time
**Job:** Administrative
**Req ID:** NEW
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Service Desk Engineer
Greater Noida, Uttar Pradesh
Kyndryl
Posted 3 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.
There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Possess a minimum of 3 years' experience serving as a Service Desk Shift Lead or Subject Matter Expert (SME).
+ Demonstrated expertise in managing service delivery teams comprising more than 25 engineers.
+ Experience with remote troubleshooting tools and remote desktop support.
+ Providing support and Subject Matter Expertise asrequired to agents supporting the account and third-party vendor.
+ Handling escalation and outage issues associated with the Service Desk function.
+ Monitoring and tracking open records that are assigned to the Service Desk to confirm that requests are resolved within committed service levels.
+ Coordinating with other Resolver Groups to close the escalated cases at Service Desk.
+ Notifying the Outages related to Infrastructure services to all Stakeholders.
+ Working internally and with other vendors operational and technical staff, and with account, to identify solutions that minimize the need to call the Service desk.
+ Update Common Knowledge Database with all account specific process related change management / updates.
+ Understanding and Measurement of SD KPIs and SLAs
+ Assist in scheduling and time management.
+ Working with the account team or client focal to tune day-to-day procedures executed on behalf of the client to provide maximum operational efficiency and value to the customer.
+ Should drive, initiative and commitment to achieve target.
+ Should have an analytical bent of mind and have sequential thinking and effective planning.
.
**Preferred Technical and Professional Experience**
+ Proficiency in written and verbal communication
+ ITIL V4 certification (Preferred)
+ Familiarity with the SNOW tool and dashboard
+ Strong knowledge of operating systems, networking protocols, enterprise hardware/software and O365 suites troubleshooting
+ Excellent problem-solving and analytical skills.
+ Effective oral and written communication skills.
+ Ability to work independently and manage time efficiently
+ Understanding of Avaya & AWS cloud Connect
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.
There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Possess a minimum of 3 years' experience serving as a Service Desk Shift Lead or Subject Matter Expert (SME).
+ Demonstrated expertise in managing service delivery teams comprising more than 25 engineers.
+ Experience with remote troubleshooting tools and remote desktop support.
+ Providing support and Subject Matter Expertise asrequired to agents supporting the account and third-party vendor.
+ Handling escalation and outage issues associated with the Service Desk function.
+ Monitoring and tracking open records that are assigned to the Service Desk to confirm that requests are resolved within committed service levels.
+ Coordinating with other Resolver Groups to close the escalated cases at Service Desk.
+ Notifying the Outages related to Infrastructure services to all Stakeholders.
+ Working internally and with other vendors operational and technical staff, and with account, to identify solutions that minimize the need to call the Service desk.
+ Update Common Knowledge Database with all account specific process related change management / updates.
+ Understanding and Measurement of SD KPIs and SLAs
+ Assist in scheduling and time management.
+ Working with the account team or client focal to tune day-to-day procedures executed on behalf of the client to provide maximum operational efficiency and value to the customer.
+ Should drive, initiative and commitment to achieve target.
+ Should have an analytical bent of mind and have sequential thinking and effective planning.
.
**Preferred Technical and Professional Experience**
+ Proficiency in written and verbal communication
+ ITIL V4 certification (Preferred)
+ Familiarity with the SNOW tool and dashboard
+ Strong knowledge of operating systems, networking protocols, enterprise hardware/software and O365 suites troubleshooting
+ Excellent problem-solving and analytical skills.
+ Effective oral and written communication skills.
+ Ability to work independently and manage time efficiently
+ Understanding of Avaya & AWS cloud Connect
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
3
Front Office Guest Service Associate_HIEX Greater Noida Knowledge Park
Greater Noida, Uttar Pradesh
IHG
Posted 3 days ago
Job Viewed
Job Description
NULL
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
4
F&B_Guest Service Associate _HIEX Greater Noida Knowledge Park
Greater Noida, Uttar Pradesh
IHG
Posted 3 days ago
Job Viewed
Job Description
**About Us**
At **Holiday Inn Express** , we're all about travel that's **simple and smart** . That means offering our guests more of what matters most - comfort, convenience, and great service. As part of **IHG Hotels & Resorts** , we live and deliver **True Hospitality for Good** .
**What's the Job?**
As a **Guest Service Associate (F&B)** , you will ensure our restaurant and dining outlets are welcoming, clean, and efficient, providing guests with a fresh and enjoyable experience after a busy day. You will be the face of the brand in F&B service, creating a warm, friendly, and professional atmosphere for every guest.
**Your Day-to-Day**
+ Greet and welcome guests, taking food and beverage orders promptly and professionally.
+ Be attentive to guest needs, ensuring satisfaction throughout their dining experience.
+ Prepare, serve, and present food and beverages according to health and brand standards.
+ Monitor guest behavior and ensure responsible service of alcohol in line with hotel policies.
+ Clear and reset tables efficiently; maintain cleanliness of restaurant, chairs, walls, windows, and floors.
+ Perform outlet opening and closing duties; keep service stations clean and stocked.
+ Handle guest payments and process transactions as per cash and charge procedures.
+ Take prompt action to resolve guest complaints/service issues using service recovery guidelines.
+ Work closely with colleagues and other departments to ensure smooth operations and guest satisfaction.
+ Follow safety and hygiene protocols at all times.
**What We Need From You**
+ A passion for people and service.
+ Good communication and interpersonal skills.
+ Ability to stay on your feet for long hours and handle physically demanding tasks.
+ Flexibility to work shifts, including weekends and holidays.
+ Previous F&B/restaurant experience preferred, but not mandatory.
+ Basic literacy and numeracy skills.
**How Do I Deliver This?**
At IHG, we bring **True Hospitality** to life through:
+ **True Attitude** - caring, making a positive difference, and building genuine guest connections.
+ **True Confidence** - knowledge and skills to deliver trusted service.
+ **True Listening** - understanding guest needs beyond words.
+ **True Responsiveness** - acting quickly and thoughtfully to provide what guests need.
**What We Offer**
+ We'll reward your hard work with a great package of benefits, including:
+ **Duty Meal** during working hours.
+ **8 Week Off** (as per monthly roster).
+ **Medical & Insurance Coverage.**
+ Uniform and on-the-job training.
+ IHG colleague room discounts & F&B benefits worldwide across 6,000+ hotels.
+ Career growth and learning opportunities with IHG's world-class training programs.
+ A supportive and inclusive workplace where you can thrive.
**Join Us**
Become part of the **IHG family** , where we support each other, celebrate individuality, and deliver memorable experiences every day. At Holiday Inn Express, you'll find more than just a job - you'll find a career with one of the world's most trusted hotel companies.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
At **Holiday Inn Express** , we're all about travel that's **simple and smart** . That means offering our guests more of what matters most - comfort, convenience, and great service. As part of **IHG Hotels & Resorts** , we live and deliver **True Hospitality for Good** .
**What's the Job?**
As a **Guest Service Associate (F&B)** , you will ensure our restaurant and dining outlets are welcoming, clean, and efficient, providing guests with a fresh and enjoyable experience after a busy day. You will be the face of the brand in F&B service, creating a warm, friendly, and professional atmosphere for every guest.
**Your Day-to-Day**
+ Greet and welcome guests, taking food and beverage orders promptly and professionally.
+ Be attentive to guest needs, ensuring satisfaction throughout their dining experience.
+ Prepare, serve, and present food and beverages according to health and brand standards.
+ Monitor guest behavior and ensure responsible service of alcohol in line with hotel policies.
+ Clear and reset tables efficiently; maintain cleanliness of restaurant, chairs, walls, windows, and floors.
+ Perform outlet opening and closing duties; keep service stations clean and stocked.
+ Handle guest payments and process transactions as per cash and charge procedures.
+ Take prompt action to resolve guest complaints/service issues using service recovery guidelines.
+ Work closely with colleagues and other departments to ensure smooth operations and guest satisfaction.
+ Follow safety and hygiene protocols at all times.
**What We Need From You**
+ A passion for people and service.
+ Good communication and interpersonal skills.
+ Ability to stay on your feet for long hours and handle physically demanding tasks.
+ Flexibility to work shifts, including weekends and holidays.
+ Previous F&B/restaurant experience preferred, but not mandatory.
+ Basic literacy and numeracy skills.
**How Do I Deliver This?**
At IHG, we bring **True Hospitality** to life through:
+ **True Attitude** - caring, making a positive difference, and building genuine guest connections.
+ **True Confidence** - knowledge and skills to deliver trusted service.
+ **True Listening** - understanding guest needs beyond words.
+ **True Responsiveness** - acting quickly and thoughtfully to provide what guests need.
**What We Offer**
+ We'll reward your hard work with a great package of benefits, including:
+ **Duty Meal** during working hours.
+ **8 Week Off** (as per monthly roster).
+ **Medical & Insurance Coverage.**
+ Uniform and on-the-job training.
+ IHG colleague room discounts & F&B benefits worldwide across 6,000+ hotels.
+ Career growth and learning opportunities with IHG's world-class training programs.
+ A supportive and inclusive workplace where you can thrive.
**Join Us**
Become part of the **IHG family** , where we support each other, celebrate individuality, and deliver memorable experiences every day. At Holiday Inn Express, you'll find more than just a job - you'll find a career with one of the world's most trusted hotel companies.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
5
Sr. Service Engineer- Delhi
Delhi, Delhi
Veralto
Posted 4 days ago
Job Viewed
Job Description
**Are you?**
Interested in working for an international and diverse company?
Interested in developing your career in a leading Printing, Coding and Marking industry?
Looking for a friendly and supporting team?
**If so, read on!**
It's likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet's existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.
As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.
The role will be Onsite based at Delhi
**In this role, a typical day will look like:**
+ Attend breakdown calls in the region
+ Raise request for parts and close transaction under Warranty, CAMP or Chargeable
+ Completing Installation of equipment's on site
+ Completing Preventive Maintenance as per schedule
+ Promotion of Service Contract & consumables
+ Demonstration of products to customers
+ Imparts training to the customer
+ Update service report in Oracle
+ Identifying potential parts requirement and get quote submitted and collect Purchase Order
+ Identifying potential equipment requirements and generate Service Leads for sales team
**The essential requirements of the job include**
+ Ability to work well independently and exercise appropriate judgment under general direction.
+ Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
+ Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
+ Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
+ Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
+ Education - Diploma / Engineering in any stream.
+ 4+ years of field service experience.
+ Fresher with excellent communication skills.
+ Should be familiar with Local language.
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.
When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Interested in working for an international and diverse company?
Interested in developing your career in a leading Printing, Coding and Marking industry?
Looking for a friendly and supporting team?
**If so, read on!**
It's likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet's existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.
As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.
The role will be Onsite based at Delhi
**In this role, a typical day will look like:**
+ Attend breakdown calls in the region
+ Raise request for parts and close transaction under Warranty, CAMP or Chargeable
+ Completing Installation of equipment's on site
+ Completing Preventive Maintenance as per schedule
+ Promotion of Service Contract & consumables
+ Demonstration of products to customers
+ Imparts training to the customer
+ Update service report in Oracle
+ Identifying potential parts requirement and get quote submitted and collect Purchase Order
+ Identifying potential equipment requirements and generate Service Leads for sales team
**The essential requirements of the job include**
+ Ability to work well independently and exercise appropriate judgment under general direction.
+ Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
+ Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
+ Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
+ Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
+ Education - Diploma / Engineering in any stream.
+ 4+ years of field service experience.
+ Fresher with excellent communication skills.
+ Should be familiar with Local language.
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.
When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
This advertiser has chosen not to accept applicants from your region.
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6
Service Engineer- Delhi
Delhi, Delhi
Veralto
Posted 4 days ago
Job Viewed
Job Description
**Are you.**
Interested in working for an international and diverse company?
Interested in developing your career in a leading Printing, Coding and Marking industry?
Looking to use your troubleshooting skill?
**If so, read on!**
It's likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet's existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.
We are currently seeking a " **Service** **Engineer"** to join our team in **Delhi.**
**Position Purpose:** This position will be responsible for the service and maintenance of the Videojet machines installed at the customer locations.
In this role, a typical day will look like
+ Attend breakdown calls in the region
+ Raise request for parts and close transaction under Warranty, CAMP or Chargeable
+ Completing Installation of equipment's on site
+ Completing Preventive Maintenance as per schedule
+ Promotion of Service Contract & consumables
+ Demonstration of products to customers
+ Imparts training to the customer
+ Update service report in Oracle
+ Identifying potential parts requirement and get quote submitted and collect Purchase Order
+ Identifying potential equipment requirements and generate Service Leads for sales team
**Key Competencies**
+ Technical Skills- To have an in-depth understanding of the company products and their compatibility; to be able to foresee technical issues, and generate solutions
+ Decision-making and coordination with other departments- To solve technical issues, and interact with key stakeholders for problem-solving
+ Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
**The essential requirements of the job include**
+ Education - Diploma / Engineering.
+ Work experience -2 to 4 years of field service experience in an Indian or a multi-national company offering technical products
+ Should be familiar with Local language and ready to travel
+ Must have good communication skills & proficiency in English
**WHY VIDEOJET:**
+ Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.
+ We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.
**Videojet Technologies Inc** is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
**EQUAL OPPOTURNITY:**
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**OUR CULTURE:**
More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
**OUR VALUES:**
+ We serve humanity with purpose and integrity
+ We unlock ingenuity for customer success
+ We deliver results as a team
+ We continually improve for enduring imp
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
**If you've ever wondered what's within you, there's no better time to find out.**
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.
When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
#LI-UC1
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Interested in working for an international and diverse company?
Interested in developing your career in a leading Printing, Coding and Marking industry?
Looking to use your troubleshooting skill?
**If so, read on!**
It's likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe, in the food, beverage, pharmaceutical, and industrial marketplaces are authentic and safe for consumers to use.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet's existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.
We are currently seeking a " **Service** **Engineer"** to join our team in **Delhi.**
**Position Purpose:** This position will be responsible for the service and maintenance of the Videojet machines installed at the customer locations.
In this role, a typical day will look like
+ Attend breakdown calls in the region
+ Raise request for parts and close transaction under Warranty, CAMP or Chargeable
+ Completing Installation of equipment's on site
+ Completing Preventive Maintenance as per schedule
+ Promotion of Service Contract & consumables
+ Demonstration of products to customers
+ Imparts training to the customer
+ Update service report in Oracle
+ Identifying potential parts requirement and get quote submitted and collect Purchase Order
+ Identifying potential equipment requirements and generate Service Leads for sales team
**Key Competencies**
+ Technical Skills- To have an in-depth understanding of the company products and their compatibility; to be able to foresee technical issues, and generate solutions
+ Decision-making and coordination with other departments- To solve technical issues, and interact with key stakeholders for problem-solving
+ Analytical skills and communication skills- Ability to analyze technical problems and provide solutions
**The essential requirements of the job include**
+ Education - Diploma / Engineering.
+ Work experience -2 to 4 years of field service experience in an Indian or a multi-national company offering technical products
+ Should be familiar with Local language and ready to travel
+ Must have good communication skills & proficiency in English
**WHY VIDEOJET:**
+ Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.
+ We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.
**Videojet Technologies Inc** is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
**EQUAL OPPOTURNITY:**
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**OUR CULTURE:**
More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
**OUR VALUES:**
+ We serve humanity with purpose and integrity
+ We unlock ingenuity for customer success
+ We deliver results as a team
+ We continually improve for enduring imp
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
**If you've ever wondered what's within you, there's no better time to find out.**
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.
When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
#LI-UC1
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
This advertiser has chosen not to accept applicants from your region.
7
Lead IT Service Operations Specialist
Noida, Uttar Pradesh
UKG
Posted 4 days ago
Job Viewed
Job Description
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About The Team:
Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS offerings.
About The Role:
The Lead Cloud Operations Specialist provides day-day support for all the ongoing incidents and aligns with ITSM's strategic direction. Collaborating directly with the leadership team of ITSM, this position demands a high level of adaptability and quick thinking to achieve success.
Responsibilities Include:
- Defining war room procedures, establishing communication channels, and ensuring all necessary resources (tools, data dashboards) are readily available for incident response
- Leading discussions during war room meetings, keeping the team focused, and ensuring everyone is aligned on priorities
- Capturing key decisions, actions taken, and lessons learned during the incident for future reference
- Take charge of the war room, leading the response team (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting the SaaS product(s)
- Gathering and analyzing real-time data to understand the scope and impact of the incident
- Prioritizing actions, delegating tasks, and making critical decisions to resolve the incident efficiently
- Keeping stakeholders (internal and external) informed about the situation, progress, and estimated resolution time
- Enable the swift resolution of incidents, minimize downtime, and implement preventive measures to mitigate future issues
- Drive and facilitate resolution via Teams as an incident commander with excellent executive presence, communications, collaboration skills
- Collaborate and align with Leaders across Engineering, Sales, Corporate Comms, and Legal to accelerate incident resolution, remove blockers, and provide a high level of service to our customers
- Actively engage with cross functional teams to ensure Root Cause Analysis (RCAs) and Post Incident Review (PIRs) are complete, review remediation plans to identify areas for improvement, and socialize findings/insights
- Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution
- Be able to coach other individual contributors in their professional development and serve as a role model
- Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness
- Develop and present business reviews on required cadences to executive leadership
Basic Qualifications
- 5+ years of experience supporting a global 24x7x365 incident management team in an enterprise SaaS environment
- 5+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base
- 3+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment
- 3+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)
- 3+ years of working in on-call support rotation model and PagerDuty experience
- 3+ years of working experience with Teams (integrations with PagerDuty and Service Now), Slack, Confluence and Share Point
- Subject matter expertise in incident management frameworks; awareness of industry standards and best practices
- Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions
- Clear and concise communication skills at all levels (written and verbal)
- Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment
- Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team
Preferred Qualifications:
- Hands-on experience working with the following tools: JIRA, ServiceNow, Salesforce, and Aha and their integrations (e.g. JIRA to PD integration/JIRA to Slack Integration)
- Experience working in an Agile technical environment
- Experience working in a Cloud environment
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
About The Team:
Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS offerings.
About The Role:
The Lead Cloud Operations Specialist provides day-day support for all the ongoing incidents and aligns with ITSM's strategic direction. Collaborating directly with the leadership team of ITSM, this position demands a high level of adaptability and quick thinking to achieve success.
Responsibilities Include:
- Defining war room procedures, establishing communication channels, and ensuring all necessary resources (tools, data dashboards) are readily available for incident response
- Leading discussions during war room meetings, keeping the team focused, and ensuring everyone is aligned on priorities
- Capturing key decisions, actions taken, and lessons learned during the incident for future reference
- Take charge of the war room, leading the response team (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting the SaaS product(s)
- Gathering and analyzing real-time data to understand the scope and impact of the incident
- Prioritizing actions, delegating tasks, and making critical decisions to resolve the incident efficiently
- Keeping stakeholders (internal and external) informed about the situation, progress, and estimated resolution time
- Enable the swift resolution of incidents, minimize downtime, and implement preventive measures to mitigate future issues
- Drive and facilitate resolution via Teams as an incident commander with excellent executive presence, communications, collaboration skills
- Collaborate and align with Leaders across Engineering, Sales, Corporate Comms, and Legal to accelerate incident resolution, remove blockers, and provide a high level of service to our customers
- Actively engage with cross functional teams to ensure Root Cause Analysis (RCAs) and Post Incident Review (PIRs) are complete, review remediation plans to identify areas for improvement, and socialize findings/insights
- Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution
- Be able to coach other individual contributors in their professional development and serve as a role model
- Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness
- Develop and present business reviews on required cadences to executive leadership
Basic Qualifications
- 5+ years of experience supporting a global 24x7x365 incident management team in an enterprise SaaS environment
- 5+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base
- 3+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment
- 3+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)
- 3+ years of working in on-call support rotation model and PagerDuty experience
- 3+ years of working experience with Teams (integrations with PagerDuty and Service Now), Slack, Confluence and Share Point
- Subject matter expertise in incident management frameworks; awareness of industry standards and best practices
- Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions
- Clear and concise communication skills at all levels (written and verbal)
- Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment
- Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team
Preferred Qualifications:
- Hands-on experience working with the following tools: JIRA, ServiceNow, Salesforce, and Aha and their integrations (e.g. JIRA to PD integration/JIRA to Slack Integration)
- Experience working in an Agile technical environment
- Experience working in a Cloud environment
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
This advertiser has chosen not to accept applicants from your region.
8
Assoc Mgr. Benefits Systems Consulting
Noida, Uttar Pradesh
UKG
Posted 4 days ago
Job Viewed
Job Description
Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
The Associate Manager, has the responsibility of managing day-to-day activities of the Benefits Systems Consulting team, consisting of Specialty Support Representatives and Benefits Systems Consultants through mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer service level agreements (SLA) is required. This role will actively support process and technology initiatives that will improve the operational performance of the team while providing a great customer experience.
Primary/ Essential Duties and Key Responsibilities:
- Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly and ensuring performance metrics like Timeliness, Quality, Productivity and other SLA's for the team are met
- Should be effectively able to manage performance of a team of 10 - 15 members
- Assist in the workload management and prioritization of day-to-day duties and projects
- Drive the establishment and refinement of the UKG Services and Support methodology and best practices
- Track and/or project management of various projects to ensure timeliness
- Attend and/or lead recurring service calls, business reviews, and project debrief for assigned customers
- Support managers and LT with automation and transformation projects supported by business
- Should be able to demonstrate ability to coach/mentor/guide the team
- Serve as first point of escalation for any issues that arise, including problems with customers, third parties, internal teams, and internal systems
- Monitor completion of requirements and provide leadership sign-off of processing and daily activities
- Communicate potential service issue or business issue to LT and draft/propose correction and mitigation plan
- You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively
- Problem solving, time management and priority setting skills
- Expected to demonstrate UKG core values
- Generate operational metrics to communicate and manage the performance of the production team
- Engage in hiring along with the manager
- Implement quality control measures effectively
Qualification:
- Overall, 8 - 10 years of work experience in Benefits related teams, with 3+ years of people management experience
- Working knowledge of employee life-cycle U.S. Benefits Administration, ACA, related regulations, ERISA guidelines, and HIPAA Compliance
- Ability to work US shifts
Preferred Qualifications/Skills:
- Technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions preferred
- ACA experience is a plus
- Strong background in customer service
- Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
- Industry level benefits certification will be a benefit
Interpersonal Skills:
- Excellent written and verbal communication skills
- Conflict resolution
- Excellent customer service skills
- Ability to handle multiple tasks under stringent timelines
- Highly motivated and team oriented
Education/Certification/License:
- Bachelor's Degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
The Associate Manager, has the responsibility of managing day-to-day activities of the Benefits Systems Consulting team, consisting of Specialty Support Representatives and Benefits Systems Consultants through mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer service level agreements (SLA) is required. This role will actively support process and technology initiatives that will improve the operational performance of the team while providing a great customer experience.
Primary/ Essential Duties and Key Responsibilities:
- Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly and ensuring performance metrics like Timeliness, Quality, Productivity and other SLA's for the team are met
- Should be effectively able to manage performance of a team of 10 - 15 members
- Assist in the workload management and prioritization of day-to-day duties and projects
- Drive the establishment and refinement of the UKG Services and Support methodology and best practices
- Track and/or project management of various projects to ensure timeliness
- Attend and/or lead recurring service calls, business reviews, and project debrief for assigned customers
- Support managers and LT with automation and transformation projects supported by business
- Should be able to demonstrate ability to coach/mentor/guide the team
- Serve as first point of escalation for any issues that arise, including problems with customers, third parties, internal teams, and internal systems
- Monitor completion of requirements and provide leadership sign-off of processing and daily activities
- Communicate potential service issue or business issue to LT and draft/propose correction and mitigation plan
- You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively
- Problem solving, time management and priority setting skills
- Expected to demonstrate UKG core values
- Generate operational metrics to communicate and manage the performance of the production team
- Engage in hiring along with the manager
- Implement quality control measures effectively
Qualification:
- Overall, 8 - 10 years of work experience in Benefits related teams, with 3+ years of people management experience
- Working knowledge of employee life-cycle U.S. Benefits Administration, ACA, related regulations, ERISA guidelines, and HIPAA Compliance
- Ability to work US shifts
Preferred Qualifications/Skills:
- Technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions preferred
- ACA experience is a plus
- Strong background in customer service
- Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
- Industry level benefits certification will be a benefit
Interpersonal Skills:
- Excellent written and verbal communication skills
- Conflict resolution
- Excellent customer service skills
- Ability to handle multiple tasks under stringent timelines
- Highly motivated and team oriented
Education/Certification/License:
- Bachelor's Degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
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