363 Icici Bank jobs in Delhi

• Developing, implementing, and maintaining the organization's risk management framework and policies.
• Conducting comprehensive risk assessments, including credit risk, market risk, operational risk, and liquidity risk.
• Analyzing financial data and market trends to identify potential risks and vulnerabilities.
• Developing and implementing risk mitigation strategies and action plans.
• Preparing detailed risk reports and presentations for senior management and regulatory bodies.
• Monitoring key risk indicators (KRIs) and ensuring compliance with regulatory requirements.
• Collaborating with various departments to embed risk awareness and best practices throughout the organization.
• Utilizing quantitative modeling techniques and statistical tools to assess risk exposure.
• Staying updated on industry best practices, regulatory changes, and emerging risks in the financial sector.
• Participating in internal and external audits related to risk management.
• Mentoring junior analysts and contributing to the team's overall development.

• Elicit, analyze, and document business requirements from stakeholders across financial services domains.
• Develop detailed functional specifications, user stories, and process flows for software development.
• Collaborate with the development and QA teams to ensure accurate implementation and testing of requirements.
• Facilitate and lead user acceptance testing (UAT) sessions, coordinating feedback and sign-offs.
• Analyze existing business processes and identify opportunities for improvement through technology solutions.
• Act as a liaison between business stakeholders and the technical team, ensuring clear communication and understanding.
• Manage requirements traceability throughout the project lifecycle.
• Contribute to project planning, scope definition, and risk assessment.
• Prepare and deliver presentations on business requirements and proposed solutions.
• Stay current with industry trends, emerging technologies, and regulatory changes impacting financial services.
• Mentor junior business analysts and provide guidance on best practices.

• Master's or Bachelor's degree in Finance, Business Administration, Computer Science, Information Technology, or a related field.
• Minimum of 7 years of experience as a Business Analyst, with a significant focus on the financial services industry.
• Proven experience in requirements gathering, documentation, and analysis for complex financial systems (e.g., trading platforms, core banking, wealth management).
• Strong understanding of financial products, market data, trading lifecycle, and relevant regulations.
• Proficiency in using business analysis tools and methodologies (e.g., UML, BPMN).
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Experience with Agile/Scrum methodologies is highly desirable.
• Ability to work independently and manage multiple projects effectively in a remote environment.
• Relevant certifications (e.g., CBAP) are a plus.

• Develop, implement, and maintain the company's compliance program.
• Monitor adherence to all applicable laws, regulations, and internal policies.
• Conduct regular compliance risk assessments and identify areas of concern.
• Provide expert advice and guidance to business units on regulatory matters.
• Draft, review, and update compliance policies and procedures.
• Manage regulatory inquiries, audits, and examinations.
• Develop and deliver compliance training programs to employees.
• Investigate potential compliance breaches and recommend corrective actions.
• Stay current with regulatory changes and industry best practices.
• Prepare compliance reports for senior management and regulatory bodies.

• Law degree or a Master's degree in Finance, Business Administration, or a related field.
• Minimum of 7 years of experience in compliance within the financial services industry.
• In-depth knowledge of Indian financial regulations (RBI, SEBI, etc.).
• Proven experience in developing and implementing compliance programs.
• Strong understanding of financial products, services, and risk management.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional written and verbal communication skills.
• Ability to work independently and manage multiple priorities.
• High level of integrity and ethical standards.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Job Summary:

We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Mininum Qualifications and Skills:

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.