65 Icici Bank jobs in Kolkata
Trainer - Banking & Financial Services
Posted 1 day ago
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Job Description
Company Description
Talent Skillsvarsity is a Skills and Education company specializing in financial markets domain. It is a SEBI SMART organization and works closely with Students, Universities, Governments, Regulatory bodies, Stock Exchanges, Corporates and other global agencies. Founded by experts from the BFSI industry, we bring skills in sourcing, skilling and helping early employees to transit to a workplace. And also help corporates upskill and reskill employees.
Check us more at :
Role Description
We are looking for dynamic and committed Financial Literacy Trainers to deliver engaging and impactful financial education sessions under BFSI (Banking, Financial Services, and Insurance) skill development initiatives. The trainer will be responsible for conducting financial awareness sessions, guiding participants on essential financial concepts, and improving their understanding of basic banking, savings, investments, credit, insurance, and digital finance.
This is a project specific position and part time, remote to be based in Uttarakhand. The position is ideal for freelance trainers, trainers looking for short term assignments and for candidates willing to travel within the state.
Key Responsibilities:
- Deliver financial literacy training sessions to target groups including youth, women, rural populations, SHGs, and unbanked segments as per project curriculum.
- Train participants on:
- Basics of Banking & Financial Services
- Savings, Budgeting, and Financial Planning
- Insurance and Risk Protection
- Credit & Debt Management
- Government Financial Schemes (e.g., PMJDY, PMJJBY, PMSBY)
- Digital Banking, UPI, Mobile Wallets, and Cyber Security
- Ensure training delivery meets project quality standards, timelines, and outcomes.
- Maintain session attendance, feedback, and training records as per reporting requirements.
- Motivate and encourage learners to adopt formal financial practices and access financial services.
- Liaise with local stakeholders including banks, SHGs, panchayats, and community leaders for mobilization and outreach.
Candidate Profile:
- Education:
- Graduate in any discipline (preferably in Commerce, Economics, Social Work). Certification in Financial Literacy, BFSI, or NISM/NABARD modules is desirable.
- Experience:
- 1–5 years in training or community outreach roles, preferably in financial inclusion, SHG training, or BFSI skill projects.
- Skills Required:
- Good communication skills in local/regional language
- Basic understanding of BFSI products and services
- Ability to connect with grassroots-level participants
- Familiarity with digital financial tools and mobile banking
- Documentation and basic reporting skills
Other Requirements:
- Willingness to travel to project locations and conduct field sessions.
- Prior experience with NSDC/CSR/State Govt. skill projects preferred.
- Retired Bankers, Practising CA’s, Teachers, etc are encouraged to apply
Remuneration:
Based on experience, location, and project norms.
Interested candidates may fill in the following application form.
Faculty Application Form -
Senior Management Consultant - Financial Services
Posted 13 days ago
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Job Description
Responsibilities:
- Lead and manage consulting engagements for clients within the financial services industry.
- Conduct comprehensive analysis of client operations, markets, and competitive landscapes.
- Develop strategic recommendations for business growth, operational efficiency, and digital transformation.
- Advise clients on regulatory compliance, risk management, and governance frameworks.
- Drive innovation and implement solutions to enhance customer experience.
- Manage project teams, ensuring timely and high-quality delivery of consulting services.
- Develop compelling business cases and financial models to support strategic initiatives.
- Build and maintain strong, trusted relationships with senior client stakeholders.
- Contribute to business development activities, including proposal generation and client acquisition.
- Mentor and develop junior consultants within the firm.
- MBA or Master's degree in Finance, Business Administration, or a related field.
- Minimum of 8 years of experience in management consulting or in a senior strategy/operations role within the financial services sector.
- Deep understanding of banking, insurance, or capital markets operations and strategy.
- Proven ability to lead complex projects and deliver measurable results.
- Exceptional analytical, strategic thinking, and problem-solving capabilities.
- Outstanding communication, presentation, and interpersonal skills.
- Experience with financial modeling, business process re-engineering, and change management.
- Ability to work collaboratively and effectively in a team environment.
- Strong understanding of financial regulations and compliance requirements.
Lead Recruitment Consultant - Financial Services
Posted 14 days ago
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Job Description
Responsibilities:
- Lead and manage a team of recruitment consultants focused on the financial services sector.
- Develop and execute recruitment strategies to meet client needs and business objectives.
- Manage key client accounts, fostering long-term partnerships.
- Oversee the full recruitment cycle, ensuring quality and efficiency.
- Conduct executive search and high-level candidate engagement.
- Drive business development efforts within the financial services domain.
- Provide mentorship and training to team members.
- Achieve and exceed team-based revenue targets and KPIs.
- Master's degree in Business Administration, Finance, or a related discipline.
- Minimum of 7 years of progressive experience in recruitment, with a significant focus on financial services.
- Demonstrated experience in managing and leading a recruitment team.
- In-depth knowledge of the financial services industry and its talent market.
- Exceptional client relationship management and business development skills.
- Strong negotiation, communication, and presentation abilities.
- Proven ability to attract, develop, and retain top recruitment talent.
Customer Service Representative
Posted 2 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Kolkata - Millenium City, Tower II, 6th
Language Requirements:
Time Type:
Full time
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Customer Service Executive
Posted 1 day ago
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Job Description
Job Title: Customer Support Executive – US Healthcare (Inbound Voice)
Location
Salt Lake, Sector V, Kolkata (On-site with complimentary cab drop service)
Shift & Schedule
- Night Shift aligned with U.S. time zones
- Days Off: Fixed weekends – Saturday & Sunday
About the Role
As a part of our US healthcare support team, you will:
- Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.
- Resolve queries professionally and accurately, ensuring timely issue resolution.
- Listen actively, empathize, and provide clear, personalized support.
Requirements
- Strong communication skills in English (verbal & written), preferably US accent-neutral.
- Minimum 12th pass; graduation or diploma is a plus.
- Comfortable working night shifts in U.S. time zones.
- Preferred: Fresher/Prior experienced, All are welcome.
Compensation & Benefits
- In-hand Salary: ₹15,000–₹9,000 per month
- Travel Allowance + Subsidized Meals
- Free Cab Drop after night shift
- Attendance Bonus: 000 per month
- Annual Performance Bonus: Up to ,000
- PF & ESI coverage
How to Apply
Interested candidates are encouraged to apply immediately:
Call or WhatsApp: HR kanchan
Customer Service Representative
Posted 1 day ago
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Job Description
We're Hiring! Customer Support Representatives (CSR) – US Process (Medical Billing)
Why Join Us?
Work from Office – Enjoy a professional environment with a supportive team.
Night Shift (Mon-Fri, US Calling) – Weekends are yours to relax!
Inbound Calling – No Sales, No Targets!
Quick Joining – Start your journey with us right away!
Attractive Bonuses – Quarterly, Half-Yearly & Annual Rewards
Subsidized Meals – Because great work deserves great food
Free Cab Drop Facility – OR ₹1,800 monthly pay if you prefer your own transport
Customer Service Representative
Posted 4 days ago
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Job Description
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Customer Service Specialist
Posted 3 days ago
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Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
- Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
Qualifications
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multitask and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- A bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred
Schedule (US Shifts Only)
Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts
Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone