6 Infosys jobs in Chandigarh

Job Description:

Position: Senior Process executive/Process Specialist- Credit Card Fraud

Experience: 1- 4 Years

Location: Bangalore

Education: Graduation

Shifts: Rotational Shifts (Including night shifts)

Notice Period: Immediate Joiners Only

As a Senior Process Associate/Process Specialist in the Fraud and Dispute Process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses. You will be responsible for ensuring compliance with regulatory requirements and Mastercard policies while maintaining a high standard of quality and accuracy in case handling.

Key Responsibilities:

• Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
• Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
• Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
• Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
• Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
• Ensure adherence to Mastercard’s operational guidelines, compliance standards, and regulatory requirements in all case handling.
• Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
• Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
• Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

Qualifications & Skills:

• Any Graduate
• Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
• Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
• Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Ability to handle confidential information with integrity and discretion.
• Flexibility to work in shifts (if applicable).

Preferred:

• Certification in fraud prevention or risk management.
• Experience with chargeback processing and dispute lifecycle management.
• Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Job Description:

Position: Senior Process executive/Process Specialist- Credit Card Fraud

Experience: 1- 4 Years

Location: Bangalore

Education: Graduation

Shifts: Rotational Shifts (Including night shifts)

Notice Period: Immediate Joiners Only

As a Senior Process Associate/Process Specialist in the Fraud and Dispute Process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses. You will be responsible for ensuring compliance with regulatory requirements and Mastercard policies while maintaining a high standard of quality and accuracy in case handling.

Key Responsibilities:

• Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
• Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
• Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
• Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
• Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
• Ensure adherence to Mastercard’s operational guidelines, compliance standards, and regulatory requirements in all case handling.
• Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
• Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
• Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

Qualifications & Skills:

• Any Graduate
• Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
• Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
• Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Ability to handle confidential information with integrity and discretion.
• Flexibility to work in shifts (if applicable).

Preferred:

• Certification in fraud prevention or risk management.
• Experience with chargeback processing and dispute lifecycle management.
• Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Join Infosys BPM Ltd. Windows Support (Chat Process) Hyderabad

Are you ready to take your technical support career to the next level? Infosys BPM is hiring Senior Technical Process Executives for our Windows Support Chat Process in Hyderabad! If you're passionate about troubleshooting and customer service, this is your chance to work with Microsoft's consumer products and deliver exceptional support via chat.

About the Role:

Position: Senior Technical Process Executive

Location: Hyderabad (100% Work from Office)

Experience: 1 - 3 Years

Shift: Night Shift

What You'll Do:

• Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
• Provide fast, clear, and effective solutions through chat support.
• Create a positive experience by showing empathy and patience while troubleshooting.
• Use your technical expertise to diagnose and resolve complex problems.

Must-Have Skills & Qualifications:

• Typing speed of 35 WPM or higher (mandatory)
• Prior experience in technical support via chat in Business to Customer
• Excellent written and verbal communication skills
• Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
• Hands-on experience troubleshooting Microsoft Windows & O365 queries
• Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
• Strong problem-solving skills and ability to thrive in a fast-paced environment
• Patience, empathy, and a customer-first mindset
• Must be ready for 100% WFO , no hybrid option

Interview Details:

Dates: 6th September 2025

Time: 10:00 AM 01:00 PM

Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- , Gachibowli Hyderabad, Building number - 3, Basement Lecture Hall, Landmark- Opposite to ISB college

Please mention "Walkin" in top of your resume.

What to Bring:

• Updated resume (printout)
• Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
• Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

• Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
• Original Government ID is mandatory for security clearance.
• Preference will be given to immediate joiners .

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader?

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR

Join Infosys BPM Ltd. Windows Support (Chat Process) Hyderabad

Are you ready to take your technical support career to the next level? Infosys BPM is hiring Senior Technical Process Executives for our Windows Support Chat Process in Hyderabad! If you're passionate about troubleshooting and customer service, this is your chance to work with Microsoft's consumer products and deliver exceptional support via chat.

About the Role:

Position: Senior Technical Process Executive

Location: Hyderabad (100% Work from Office)

Experience: 1 - 3 Years

Shift: Night Shift

What You'll Do:

• Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
• Provide fast, clear, and effective solutions through chat support.
• Create a positive experience by showing empathy and patience while troubleshooting.
• Use your technical expertise to diagnose and resolve complex problems.

Must-Have Skills & Qualifications:

• Typing speed of 35 WPM or higher (mandatory)
• Prior experience in technical support via chat in Business to Customer
• Excellent written and verbal communication skills
• Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
• Hands-on experience troubleshooting Microsoft Windows & O365 queries
• Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
• Strong problem-solving skills and ability to thrive in a fast-paced environment
• Patience, empathy, and a customer-first mindset
• Must be ready for 100% WFO , no hybrid option

Interview Details:

Dates: 6th September 2025

Time: 10:00 AM 01:00 PM

Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- , Gachibowli Hyderabad, Building number - 3, Basement Lecture Hall, Landmark- Opposite to ISB college

Please mention "Walkin" in top of your resume.

What to Bring:

• Updated resume (printout)
• Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
• Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

• Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
• Original Government ID is mandatory for security clearance.
• Preference will be given to immediate joiners .

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader?

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR

Join Infosys BPM Ltd. Windows Support (Chat Process) Hyderabad

Are you ready to take your technical support career to the next level? Infosys BPM is hiring Senior Technical Process Executives for our Windows Support Chat Process in Hyderabad! If you're passionate about troubleshooting and customer service, this is your chance to work with Microsoft's consumer products and deliver exceptional support via chat.

About the Role:

Position: Senior Technical Process Executive

Location: Hyderabad (100% Work from Office)

Experience: 1 - 3 Years

Shift: Night Shift

What You'll Do:

• Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
• Provide fast, clear, and effective solutions through chat support.
• Create a positive experience by showing empathy and patience while troubleshooting.
• Use your technical expertise to diagnose and resolve complex problems.

Must-Have Skills & Qualifications:

• Typing speed of 35 WPM or higher (mandatory)
• Prior experience in technical support via chat in Business to Customer
• Excellent written and verbal communication skills
• Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
• Hands-on experience troubleshooting Microsoft Windows & O365 queries
• Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
• Strong problem-solving skills and ability to thrive in a fast-paced environment
• Patience, empathy, and a customer-first mindset
• Must be ready for 100% WFO , no hybrid option

Interview Details:

Dates: 6th September 2025

Time: 10:00 AM 01:00 PM

Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- , Gachibowli Hyderabad, Building number - 3, Basement Lecture Hall, Landmark- Opposite to ISB college

Please mention "Walkin" in top of your resume.

What to Bring:

• Updated resume (printout)
• Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
• Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

• Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons.
• Original Government ID is mandatory for security clearance.
• Preference will be given to immediate joiners .

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader?

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR