What Jobs are available for Infosys in Tamil Nadu?
Showing 373 Infosys jobs in Tamil Nadu
System Analyst
Posted 5 days ago
Job Viewed
Job Description
- Strong System Analyst background
- Understand of:
- Rest API architecture
- Microservice architecture
- Understands the healthcare industry and data domains (member & enrolment, benefits, provider, clinical etc.)
- SQL Developer
- Note: preferred analysist with a strong SQL background
- DB design
- Requirement building
- Use Case structure
- Request and response defining and mapping
- Have strong communication skills and comfortable speaking large collaborations
- Be able to communicate with Product Owner, developers, QA & business
- Demonstrate the ability to drive deliverables and meet timelines
Nice to Have :
- EDI background (270, 276, 278, 834, 837)
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System Analyst 3
Posted 5 days ago
Job Viewed
Job Description
**Job Summary**
Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
**Job Description**
**About the Role:**
We are seeking an experienced Sr. System Analyst to join our growing Global Operational Intelligence team. You will play a key role in building intelligent systems that help reduce alert noise, detect anomalies, correlate events, and proactively surface operational insights across our large-scale streaming infrastructure.
You'll work at the intersection of machine learning, artificial intelligence, observability, and IT operations, collaborating closely with Platform Engineers, SREs, Incident Managers, Operators and Developers to integrate smart detection and decision logic directly into our operational workflows.
This role offers a unique opportunity to push the boundaries of AI/ML in large-scale operations. We welcome futuristic and innovative mindsets who want to stay ahead of the curve, bring innovative ideas to life, and improve the reliability of streaming infrastructure that powers millions of users globally.
**What** **You'll** **Do:**
+ Analyze, Design and tune machine learning models for big data processing through a multitude of system analysis methods aligning with our design patterns in a cloud environment (AWS, Google, Azure)
+ System Testing and Quality Assurance with oversight of quality engineering
+ Apply NLP and ML techniques to classify and structure logs and unstructured alert messages
+ Develop and maintain real-time and batch data pipelines to process alerts, metrics, traces, and logs
+ Use Python, SQL, and time-series query languages (e.g., PromQL) to manipulate and analyze operational data
+ Collaborate with engineering teams to deploy models via API integrations, automate workflows, and ensure production readiness
+ Contribute to the development of self-healing automation, diagnostics, and ML-powered decision triggers
+ Design and validate entropy-based prioritization models to reduce alert fatigue and elevate critical signals
+ Conduct A/B testing, offline validation, and live performance monitoring of ML models
+ Build and share clear dashboards, visualizations, and reporting views to support SREs, engineers, and leadership
+ Research and diagnose complex application problems and identifying system improvements in an enterprise environment.
+ Testing the system on a regular basis to ensure quality and function while, writing instruction manuals for the systems
+ Collaborate on the design of hybrid ML/AI + rule-based systems to support dynamic correlation and intelligent alert grouping
+ Document business process and change algorithms for continuous improvements for assessing complexity in patterns
+ Preparing cost benefit analysis on systems platform, andfeature and the value chain attributed to the deployed feature and providing recommendations on features that are not used.
+ Demonstrate a proactive, solution-oriented mindset with the ability to navigate ambiguity and learn quickly
+ Participate in on-call rotations and provide operational support as needed
**Qualifications:**
+ Bachelor's or Master's degree in Computer Science, Data Science, Machine Learning, Statistics or a related field
+ 5+ years of experience building and deploying ML solutions in production environments
+ 2+ years working with AIOps, observability, or real-time operations data
+ Strong coding skills in Python (including pandas, NumPy, Scikit-learn, PyTorch, or TensorFlow)
+ Experience working with SQL, time-series query languages (e.g., PromQL), and data transformation in pandas or Spark
+ Familiarity with LLMs, prompt engineering fundamentals, or embedding-based retrieval (e.g., sentence-transformers, vector DBs)
+ Strong grasp of modern ML techniques including gradient boosting (XGBoost/LightGBM), autoencoders, clustering (e.g., HDBSCAN), and anomaly detection
+ Experience managing structured + unstructured data, and building features from logs, alerts, metrics, and traces
+ Familiarity with real-time event processing using tools like Kafka, Kinesis, or Flink
+ Strong understanding of model evaluation techniques including precision/recall trade-offs, ROC, AUC, calibration
+ Comfortable working with relational (PostgreSQL), NoSQL (MongoDB), and time-series (InfluxDB, Prometheus) databases, GraphDB
+ Ability to collaborate effectively with SREs, platform teams, and participate in Agile/DevOps workflows
+ Clear written and verbal communication skills to present findings to technical and non-technical stakeholders
+ Comfortable working across Git, Confluence, JIRA, & collaborative agile environments
**Nice to Have:**
+ Experience building or contributing to the AIOps platform (e.g., Moogsoft, BigPanda, Datadog, Aisera, Dynatrace, BMC etc.)
+ Experience working in streaming media, OTT platforms, or large-scale consumer services
+ Exposure to Infrastructure as Code (Terraform, Pulumi) and modern cloud-native tooling
+ Working experience with Conviva, Touchstream, Harmonic, New Relic, Prometheus, & event-based alerting tools
+ Hands-on experience with LLMs in operational contexts (e.g., classification of alert text, log summarization, retrieval-augmented generation)
+ Familiarity with vector databases (e.g., FAISS, Pinecone, Weaviate) and embeddings-based search for observability data
+ Experience using MLflow, SageMaker, or Airflow for ML workflow orchestration
+ Knowledge of LangChain, Haystack, RAG pipelines, or prompt templating libraries
+ Exposure to MLOps practices (e.g., model monitoring, drift detection, explainability tools like SHAP or LIME)
+ Experience with containerized model deployment using Docker or Kubernetes
+ Use of JAX, Hugging Face Transformers, or LLaMA/Claude/Command-R models in experimentation
+ Experience designing APIs in Python or Go to expose models as services and/or GraphQL
+ Cloud proficiency in AWS/GCP, especially for distributed training, storage, or batch inferencing
+ Contributions to open-source ML or DevOps communities, or participation in AIOps research/benchmarking efforts
+ Certifications in cloud architecture, ML engineering, or data science specializations
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ( on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
5-7 Years
**Job Family Group:** Engineering
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Finance System Analyst
Posted 8 days ago
Job Viewed
Job Description
We are looking for a motivated and detail-oriented Finance Systems Analyst with 2-4 years of experience to join the Corporate team of our hospital chain. The ideal candidate will have a strong functional understanding of corporate finance functions and the ability to define system requirements to support the implementation and optimization of finance systems. This role plays a key part in enhancing financial processes through technology and data-driven solutions.
Key Responsibilities:
- Collaborate with finance, accounting, and IT teams to gather, analyze, and document detailed system requirements for corporate finance functions including budgeting, forecasting, financial reporting, accounts payable/receivable, and general ledger processes.
- Support the design, configuration, testing, and implementation of finance systems to meet business needs and ensure compliance with corporate policies and regulatory standards.
- Maintain data integrity and accuracy within finance systems and assist in master data management.
- Develop and maintain financial reports and dashboards using Business Intelligence tools such as Power BI to provide actionable insights to finance leadership and stakeholders.
- Assist in automation initiatives using Robotic Process Automation (RPA) tools to streamline finance workflows and improve operational efficiency.
- Provide training and support to finance users on system functionalities and best practices.
- Participate in cross-functional projects related to finance system upgrades, integrations, and process improvements.
- Monitor system performance and troubleshoot issues in collaboration with IT and vendor teams.
Qualifications:
- Bachelor’s degree in Finance, Accounting, Information Systems, or a related field.
- 2-4 years of experience in finance, accounting, or finance systems analysis roles, preferably in healthcare or corporate environments.
- Functional knowledge of corporate finance processes including budgeting, forecasting, financial reporting, and accounting operations.
- Experience in defining system requirements and working with IT teams for finance system implementations.
- Proficiency with Business Intelligence tools such as Power BI for data visualization and reporting.
- Familiarity with automation tools such as Robotic Process Automation (RPA) is a plus.
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Oracle HCM Cloud System Analyst
Posted 8 days ago
Job Viewed
Job Description
About Us
Welcome to ANI Pharmaceuticals, where we are dedicated to improving and enhancing patients' lives through the manufacturing and distribution of high-quality pharmaceutical products.
With a diverse portfolio of generic and branded pharmaceuticals, ANI is a trusted partner to healthcare providers, pharmacists, and patients alike. We understand the importance of accessibility, and our products are available across a wide range of therapeutic areas, contributing to the well-being of communities globally.
At ANI Pharmaceuticals, there are opportunities to contribute to our purpose every day. We value authenticity, knowledge, and hard work, and we strive to celebrate our employees in a positive environment. Our culture empowers everyone to be successful and apply our full potential.
About the Role
We are seeking a skilled Oracle HCM Cloud System Analyst to join our team. The ideal candidate will have a strong understanding of Oracle HCM Cloud modules combined with hands-on technical experience. You will be responsible for designing, configuring, developing, and supporting Oracle HCM Cloud solutions that align with business objectives.
Responsibilities
- Serve as a subject matter expert (SME) on Oracle HCM Cloud modules such as Core HR, Payroll, Absence Management, Talent Management, Learn, Time & Labor, and Recruiting
- Translate Business requirements into Oracle HCM Cloud configurations and technical solutions
- Design and implement functional setups, workflows, and customizations using tools like HCM Extracts, Fast Formulas, BI Publisher, OTBI, HDL, and Oracle Integration Cloud (OIC)
- Work closely with, HR, and IT teams to provide techno-functional support and resolve system issues
- Develop reports and dashboards using OTBI, BI Publisher, and HCM Analytics
- Manage data migrations and bulk loads using HDL, HSDL, and spreadsheet loaders
- Provide ongoing support for system upgrades, enhancements, integrations, and new module rollouts
- Participate in testing activities (unit, integration, UAT) and prepare documentation
- Support audit and compliance requirements by ensuring system configurations are aligned with organizational policies
Requirements
- Bachelor’s degree in Computer Science, Information Systems, HR, or related field
- Minimum of 3–7 years of experience in Oracle Cloud HCM in a techno-functional role.
- Strong knowledge of one or more Oracle HCM Cloud modules (Core HR, Payroll, T&L, Absence, Talent, Compensation, Benefits, etc.)
- Experience with technical tools: HCM Extracts, Fast Formulas, HDL, HSDL, BI Publisher, OTBI, SQL, and Web Services (SOAP/REST)
- Strong analytical, problem-solving, and communication skills
- Ability to work independently and within a team environment
Preferred Qualifications
- Oracle Cloud HCM Certification
- Experience with international HCM implementations or multi-country rollouts
- Familiarity with Agile methodologies
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Cross Technology Managed Services Engineer (L1)
Posted 5 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.
Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.
You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.
Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.
**To thrive in this role, you need to have:**
+ Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and ITIL processes.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools.
+ Skill in planning activities and projects in advance and adapting to changing circumstances.
+ A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
+ Ability to communicate and work across different cultures and social groups.
+ Proficiency in active listening techniques and refraining from interrupting.
+ A positive outlook at work, even in pressurized environments.
+ Willingness to work hard and put in longer hours when necessary.
+ A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Cross Technology Managed Services Engineer (L3)
Posted 5 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.
Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.
You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.
**To thrive in this role, you need to have:**
+ Extensive Managed Services experience handling complex cross-technology infrastructure.
+ Strong understanding of ITIL processes.
+ Proven experience working with vendors and/or third parties.
+ Ability to communicate and work across different cultures and social groups.
+ Effective planning skills, even in changing circumstances.
+ Positive outlook and ability to work well under pressure.
+ Active listening skills and adaptability to changing client needs.
+ Client-focused approach to create positive client experiences throughout their journey.
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
Cross Technology Managed Services Engineer (L2)
Posted 5 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.
Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.
Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.
**To thrive in this role, you need to have:**
+ Moderate-level experience in managed services roles handling cross-technology infrastructure.
+ Knowledge of ticketing tools, preferably ServiceNow.
+ Familiarity with ITIL processes and experience working with vendors and third parties.
+ Proficiency in planning activities and projects, taking changing circumstances into account.
+ Ability to work longer hours when necessary and adapt to changing circumstances with ease.
+ Proven ability to communicate effectively and work across different cultures and social groups.
+ Positive outlook and ability to work well under pressure.
+ Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
+ Bachelor's degree in IT/Computing or equivalent work experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Cross Technology Managed Services Engineer (L2)
Posted 5 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.
Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.
You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.
Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.
**To thrive in this role, you need to have:**
+ Moderate-level experience in managed services roles handling cross-technology infrastructure.
+ Knowledge of ticketing tools, preferably ServiceNow.
+ Familiarity with ITIL processes and experience working with vendors and third parties.
+ Proficiency in planning activities and projects, taking changing circumstances into account.
+ Ability to work longer hours when necessary and adapt to changing circumstances with ease.
+ Proven ability to communicate effectively and work across different cultures and social groups.
+ Positive outlook and ability to work well under pressure.
+ Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
+ Bachelor's degree in IT/Computing or equivalent work experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
Cross Technology Managed Services Engineer Linux (L1)
Posted 5 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.
Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.
You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.
Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.
**To thrive in this role, you need to have:**
+ Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and ITIL processes.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools.
+ Skill in planning activities and projects in advance and adapting to changing circumstances.
+ A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey.
+ Ability to communicate and work across different cultures and social groups.
+ Proficiency in active listening techniques and refraining from interrupting.
+ A positive outlook at work, even in pressurized environments.
+ Willingness to work hard and put in longer hours when necessary.
+ A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Is this job a match or a miss?
Cross Technology Managed Services Engineer (L2) - Linux
Posted 5 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Applies learned techniques, as well as company policies and procedures to resolve a variety of issues.
**Problem solving:**
+ Works on problems of moderate scope, often varied and nonroutine where analysis requires a review of a variety of factors.
+ Focuses on providing standard professional advice and creating initial analysis for review.
**Interaction:**
+ Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions.
**Impact:**
+ Work mainly impacts short term team performance and occasionally medium-term goals.
+ Supports the achievement of goals through own personal effort, assessing own progress.
**Accountability:**
+ Exercises some of own judgement and is responsible for meeting own targets, normally receiving little instruction on day-to-day work, general instructions on new assignments.
+ Manages own impact on cost and profitability.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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