43 IT And Engineering jobs in Trivandrum

Key Responsibilities

- Coordinate the scheduling and dispatch of field technicians for onsite IT service requests, installations, and

maintenance activities.

- Act as the primary liaison between clients, internal teams, and field staff to ensure service expectations are met.

- Track and monitor ongoing dispatch requests to ensure timely resolution and SLA compliance.

- Manage project documentation including work orders, site completion reports, timesheets, and escalation logs.

- Maintain and update dispatch trackers, project schedules, and daily reports using tools such as Excel, Google Sheets,

or a project management platform.

- Assist in onboarding new technicians and maintaining their availability, skill sets, and region mapping.

- Identify potential scheduling conflicts, resource shortages, or risk areas and escalate as needed.

- Participate in client calls and internal reviews to report project progress, KPIs, and performance metrics.

- Collaborate with the accounts/billing team to ensure proper documentation is shared for invoicing.

- Support the Transition or Operations Team during the initial phase of new projects or expansions.

Required Skills & Qualifications

- Bachelor's degree in IT, Business Administration, or related field.

- 2-4 years of experience in project coordination or service delivery, preferably in IT dispatch or field services.

- Strong organizational and multitasking abilities with excellent attention to detail.

- Proficient in MS Excel, MS Teams, Outlook, and project management tools like Asana, Trello, or ServiceNow.

- Strong verbal and written communication skills.

- Ability to work under pressure and handle multiple service tickets in parallel.

- Understanding of IT hardware (desktops, printers, network devices) is a plus.

Preferred Qualifications

- Prior experience coordinating technicians across multiple regions (especially remote/rural sites

About Us

At 411 Locals we specialize in helping small businesses grow through digital marketing solutions . Our mission is to simplify digital marketing for SMBs, enabling them to focus on running their businesses while we deliver real, measurable results. We are committed to creating a positive and trusted brand that truly supports the entrepreneurial spirit.

We are looking for an experienced and visionary Vice President of IT to lead a strategic transformation of our IT department. This executive role will be pivotal in transitioning IT from a cost center to a key driver of business growth and operational excellence. Reporting directly to the CAO, the VP-IT will define and execute a comprehensive strategy to address current challenges while aligning IT with broader business objectives.

The ideal candidate is a proven technology leader with a strong background in IT best practices across infrastructure, development, and telephony. A forward-thinking mindset and a deep understanding of emerging technologies such as AI will be critical in driving innovation and measurable business value. The VP-IT must be a hands-on leader who can balance strategic vision with practical execution, fostering a collaborative environment between IT and business stakeholders.

Qualifications & Experience:

• Leadership : 10+ years of progressive IT leadership experience, with at least 5 years in senior roles overseeing large-scale IT transformations (40+ IT staff).
• Education : Bachelor's degree in Computer Science, Information Systems, or a related field; Master’s degree preferred.
• Proven Impact : Demonstrated success in transforming underperforming IT departments into high-performing, strategic assets that align with business goals.
• Technological Expertise : Expertise in emerging technologies like AI/ML, cloud computing, and automation, with a strong understanding of ITIL and IT service management best practices.
• Operational Focus : Extensive experience improving operational efficiency and ensuring seamless integration across IT infrastructure, particularly in call center ecosystems.
• Financial Acumen : Strong track record of managing budgets and demonstrating IT ROI.
• Leadership & Collaboration : Exceptional leadership skills with the ability to motivate and guide high-performing teams, while building strong relationships with business stakeholders.

Key Responsibilities:

• IT Transformation Strategy : Lead a thorough evaluation of current IT operations, identify key areas for improvement, and define a clear, actionable roadmap for transformation.
• Alignment with Business Goals : Collaborate with business leaders to understand their challenges and develop tailored technology solutions that align IT with overall business objectives.
• Operational Excellence : Implement ITIL frameworks, optimize processes, and drive automation to improve operational efficiency, reduce recurring issues, and enhance service delivery.
• Innovation & Emerging Technologies : Stay at the forefront of industry trends, leveraging technologies such as AI, cloud computing, and automation to create competitive advantages and streamline operations.
• Continuous Improvement : Establish feedback loops, leverage data to predict and resolve issues, and create a culture of proactive problem-solving and ongoing optimization.
• Performance Management : Define and monitor KPIs to assess IT performance, ensuring transparency and alignment with business goals.
• Governance & Compliance : Build a robust IT governance framework, ensuring clear roles, streamlined decision-making, and adherence to industry standards and regulatory requirements.

This is an exciting opportunity to play a critical role in reshaping IT into a strategic asset that drives business success. If you meet the qualifications and are interested in learning more, please submit your resume outline relevant experience.

Experience Required: 3–5 Years

Shift timing - 6pm-6am (Rotational Shift )

Location: Remote

Job Summary:

We are seeking experienced IT Support Engineers with strong backgrounds in Managed Service Provider (MSP) environments. The ideal candidates will have 3–5 years of hands-on experience supporting MSP clients across various domains including Microsoft 365 administration, OS support, and cloud services, Private cloud Virtualization. Candidates should have a deep understanding of MSP tools and be well-versed in resolving a wide range of technical issues in both Windows and Linux environments.

Must-Have Skills & Experience:

• Prior experience supporting MSP clients is mandatory
• Strong experience in:
• Microsoft 365 Admin Center
• Windows & Linux operating systems
• MSP Documentation Tools (e.g., IT Glue)
• Remote Monitoring and Management (RMM) Tools (e.g., NinjaOne, Kaseya, ConnectWise Automate)
• Network issues (firewall, VPN, routing, DNS, DHCP, LAN/WAN)
• Ticketing Systems (e.g., HaloPSA, Freshdesk, ServiceNow)
• Authentication Tools (e.g., Microsoft/Google Authenticators, DUO)
• understanding of firewalls (e.g., SonicWall, Fortinet, Cisco) , VPNs , and LAN/WAN configurations.
• Basic scripting or automation skills (PowerShell preferred)
• Security Tools (e.g., ThreatLocker, Microsoft Sentinel, Microsoft Defender for Endpoint)
• Virtualization technologies including VMware vSphere/ESXi and Microsoft Hyper-V
• Understanding of:
• Basic cloud services (Azure/AWS)
• Endpoint troubleshooting
• Print, file sharing, and group policy troubleshooting
• Email flow analysis and spam filter troubleshooting

Preferred Tools & Technologies:

• RMM Tools: NinjaOne, Kaseya, ConnectWise Automate
• Ticketing Systems: HaloPSA, Freshservice, Freshdesk, Zendesk
• Documentation: IT Glue, Confluence
• Admin Portals: Microsoft 365 Admin Center, Azure AD
• Security Tools: ThreatLocker, Microsoft Defender, Microsoft Sentinel, DUO MFA
• Other Tools: TeamViewer, AnyDesk, Remote Desktop, PDQ Deploy, Bitdefender, SentinelOne, N-able, Acronis, Veeam