3460 IT Management jobs in Bangalore

Technology Management Lead, AVP

Bengaluru, Karnataka ₹1200000 - ₹3600000 Y Deutsche Bank

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Technology Management Lead, AVP

Job ID: R

Full/Part-Time: Full-time

Regular/Temporary: Regular

Listed:

Location: Bangalore

Position Overview

Job Title: Technology Management Lead

Corporate Title: Associate Vice President

Location: Bangalore, India

Role Description

  • Infrastructure Core Products (ICP) - Global Network Services (GNS) is responsible for the engineering, development, and operation of DB's Group-wide network for all areas of the Bank. GNS supports all aspects of network infrastructure in over 2500 offices in 50 countries.
  • Under the direction of Service Owner, AVP will work as a lead to drive the designing, implementation and governance of automated infrastructure solutions across our global technology landscape. The role will require strong leadership skills to guide teams in building scalable, secure and resilient infrastructure. The individual should not only be technically sound but also passionate about innovation, continuous learning, and driving meaningful change.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,

  • Best in class leave policy.
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

  • Responsible for designing, implementation and governance of automated infrastructure solutions across our global technology landscape
  • Oversee design and implementation of Infrastructure as Code solutions using tools like Terraform, CloudFormation, or Ansible
  • Identify opportunities for automation in deployment processes to reduce manual intervention and speed up release cycles
  • Develop team capabilities to enable teams to work on Infrastructure as Code methodologies and tools
  • Coordinate with cross-functional teams to integrate Infrastructure as Code practices into existing workflows
  • Ensure completeness of documentation for infrastructure configurations and operational procedures
  • Manage and optimize resource inventory to minimize costs while meeting performance requirements

  • Responsible for delivering the requisite level of network resiliency and for testing network failover

  • Support project managers and the regional product leads in project planning, tracking, and reporting

Your skills and experience

  • 10+ years of experience working in a corporate global network environment, ideally with financial institutions
  • Strategic thinker with an ability to balance innovation with operational excellence
  • Strong leadership skills with an ability to coach, mentor and develop team
  • Subject matter expert in one or more network technologies, with experience in managing large teams
  • Excellent problem-solving and analytical skills
  • Strong communication skills and ability to work in an Agile environment

What We Value

  • Curiosity: You love to learn, experiment, and stay up to date with emerging technologies
  • Innovation: You bring new ideas to the table and find creative ways to solve challenges
  • Leadership: You take ownership and inspire others to do the same
  • Collaboration: You work well across teams and value different perspectives

How we'll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

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Lead II Technology Management

New
Bengaluru, Karnataka Visteon Corporation

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Job Description

At Visteon, the work we do is both relevant and recognized—not just by our organization, but by our peers, by industry-leading brands, and by millions of drivers around the world. That’s YOUR work.

And, as a truly global technology leader in the mobility space, focused on building cross-functional AND cross-cultural teams, we connect you with people who help you grow.

So here, whatever we do is not a job. It’s a mission. As a multi-billion-dollar leader of disruptive change in the industry, we are shaping the future, while enabling a cleaner environment. No other industry offers more fast-paced change and opportunity. We are in the midst of a mobility revolution that will completely change the way we interact with our vehicles, reduce the number of car accidents and fatalities, and make the world a cleaner place. 

Visteon is at the epicenter of this mobility revolution.

Two major trends in the automotive industry – the shift to electric vehicles and vehicles with autonomous safety technologies – have created unique opportunities for Visteon. We are the only automotive provider focused exclusively on cockpit electronics – the fastest-growing segment in the industry.

Technical Knowledge and Skills
• Bachelor’s Degree in Engineering or related field in Computer Science or Electronics.
• At least 4 to 7 years of experience in developing software components in Ethernet and Networking technology for Linux and Android platforms.
o Good Knowledge in Ethernet and Network features in In-Vehicle Infotainment systems
o Strong in C, C++, Java programming skills.
o Working experience in Android AOSP / Linux based infotainment and build environments
o Development experience in Automotive Ethernet switch. MII and MDI interface configurations such as RGMII, SGMII, 100/1000baseT1 protocols, PCIe and SERDES.
o Development experience in designing VLANs, L2 Bridges, L3 routing.
o Development experience in TCP/IP, UDP, Some/ip layers, IPv4, IPv6.
o Good understanding of Linux and Android network stack.
o Proficient in capturing analyzing pcap files.
o Execution experience in Open Alliance TC8 certifications
• Creative & strong problem-solving capability resulting in good solution to technical complex software defects
• Strong communication and inter-personal skills

More Good Reasons to Work for Visteon Focusing on the Future

Our company strategy focuses on leading the evolution of automotive digital cockpits and safety solutions. This strategy is driven by constant innovation, and you will support our efforts through your role. We are recognized across the industry for innovation. We have a strong book of business that is expected to drive future growth, along with a customer base that includes almost every automotive manufacturer in the world.

Company Culture

Working at Visteon is a journey in which our employees can develop their strengths and advance their careers while making a difference globally. Join us and help change the world and how we interact with our vehicles. Visteon is where the best technical talent creates the future. Learn more about our culture

About Visteon

Visteon is a global technology company serving the mobility industry, dedicated to creating a more enjoyable, connected and safe driving experience. The company’s platforms leverage proven, scalable hardware and software solutions that enable the digital, electric, and autonomous evolution of our global automotive customers. Visteon products align with key industry trends and include digital instrument clusters, displays, Android-based infotainment systems, domain controllers, advanced driver assistance systems and battery management systems. The company is headquartered in Van Buren Township, Michigan, and has approximately 10,000 employees at more than 40 facilities in 18 countries. Visteon reported sales of approximately $2.8 billion and booked $5.1 billion of new business in 2021.Learn more at .

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Technology Business Management Analyst

Bengaluru, Karnataka ₹900000 - ₹1200000 Y Ralph Lauren

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Job Description

Ref#: W

Department: Information Technology

City: Bangalore

State/Province: Karnataka

Location: India

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Analyst, IT Technology Management is part of the RL India team and plays a vital role in executing programs that are part of a comprehensive IT shared services transformation currently underway. This position is primarily responsible for activities related to the procure-to-pay lifecycle, including vendor onboarding, PO and invoice management, compliance, vendor financial tracking, and process automation.

As the company embarks on a significant ERP transformation journey, this role will also contribute in ensuring smooth process alignment, driving automation where necessary and support change management in procurement and vendor finance processes to enable seamless integration and adoption in the future system landscape.

The Analyst reports directly to the Technology Business Management Senior Manager.

Essential Duties & Responsibilities

Procurement & Vendor Management

  • Manage vendor onboarding, contract documentation and compliance requirements.
  • Oversee the PR-to-PO-to-Invoice lifecycle, ensuring timely approvals, accurate coding, and reconciliation.
  • Coordinate with IT vendors to resolve invoicing or payment discrepancies.
  • Track and report vendor financials, including spend visibility, forecasts, and commitments.

Stakeholder & Process Management

  • Partner with IT and business stakeholders to understand project needs and align procurement activities accordingly.
  • Maintain effective governance by tracking approvals, exceptions, and escalations.
  • Centralize and maintain documentation for audits and internal reviews.
  • Support alignment of procurement, vendor and financial processes as part of the ERP transformation journey.

Operational Excellence & Reporting

  • Prepare periodic dashboards on PO/invoice status, vendor spend, and compliance metrics.
  • Monitor KPIs related to PR-to-Invoice processes and highlight risks or delays.
  • Support process automation initiatives to streamline procurement and reporting.
  • Assist in improving vendor finance tracking models to enhance transparency.

Ad-hoc & Strategic Support

  • Provide analytical support for IT portfolio planning and resource allocation.
  • Conduct reconciliations, ad-hoc analyses, or project support tasks as required.

Experience, Skills, and Knowledge

REQUIREMENTS:

  • Location: Bengaluru, IN

Must-Have Skills

  • Strong knowledge of procure-to-pay (P2P) processes (PR, PO, invoicing, vendor onboarding).
  • 3+ years of experience in vendor/partner management, procurement operations, or IT portfolio operations.
  • Proficiency in tools such as SAP and Ariba
  • Strong stakeholder management and communication skills.
  • Proficiency in Excel and data analysis.

Nice-to-Have Skills

  • Familiarity with ERP transformation projects and ability to support process transitions.
  • Exposure to automation and reporting tools (e.g., Power BI, Power Automate, RPA).
  • Understanding of compliance and audit processes.
  • Experience in IT shared services or PMO environments.

Soft Skills:

  • Analytical mindset and problem solving skills
  • Highly organized individual and detail-oriented
  • Proactive with a strong "can do" attitude and be able to work independently
  • Strong time management skills with the ability to multi-task and prioritize effectively.

Education

  • Bachelor's degree in Business, Finance, IT, or related field.
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Technology Business Management Analyst

Bengaluru, Karnataka ₹500000 - ₹1200000 Y BoF Careers

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Job Description

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
The Analyst, IT Technology Management is part of the RL India team and plays a vital role in executing programs that are part of a comprehensive IT shared services transformation currently underway. This position is primarily responsible for activities related to the procure-to-pay lifecycle, including vendor onboarding, PO and invoice management, compliance, vendor financial tracking, and process automation. As the company embarks on a significant ERP transformation journey, this role will also contribute in ensuring smooth process alignment, driving automation where necessary and support change management in procurement and vendor finance processes to enable seamless integration and adoption in the future system landscape. The Analyst reports directly to the Technology Business Management Senior Manager.

Essential Duties & Responsibilities
Procurement & Vendor Management

  • Manage vendor onboarding, contract documentation and compliance requirements.
  • Oversee the PR-to-PO-to-Invoice lifecycle, ensuring timely approvals, accurate coding, and reconciliation.
  • Coordinate with IT vendors to resolve invoicing or payment discrepancies.
  • Track and report vendor financials, including spend visibility, forecasts, and commitments. Stakeholder & Process Management
  • Partner with IT and business stakeholders to understand project needs and align procurement activities accordingly.
  • Maintain effective governance by tracking approvals, exceptions, and escalations.
  • Centralize and maintain documentation for audits and internal reviews.
  • Support alignment of procurement, vendor and financial processes as part of the ERP transformation journey. Operational Excellence & Reporting
  • Prepare periodic dashboards on PO/invoice status, vendor spend, and compliance metrics.
  • Monitor KPIs related to PR-to-Invoice processes and highlight risks or delays.
  • Support process automation initiatives to streamline procurement and reporting.
  • Assist in improving vendor finance tracking models to enhance transparency. Ad-hoc & Strategic Support
  • Provide analytical support for IT portfolio planning and resource allocation.
  • Conduct reconciliations, ad-hoc analyses, or project support tasks as required.

Requirements
Experience, Skills & Knowledge

  • Location: Bengaluru, IN Must-Have Skills
  • Strong knowledge of procure-to-pay (P2P) processes (PR, PO, invoicing, vendor onboarding).
  • 3+ years of experience in vendor/partner management, procurement operations, or IT portfolio operations.
  • Proficiency in tools such as SAP and Ariba
  • Strong stakeholder management and communication skills.
  • Proficiency in Excel and data analysis. Nice-to-Have Skills
  • Familiarity with ERP transformation projects and ability to support process transitions.
  • Exposure to automation and reporting tools (e.g., Power BI, Power Automate, RPA).
  • Understanding of compliance and audit processes.
  • Experience in IT shared services or PMO environments. Soft Skills:
  • Analytical mindset and problem solving skills
  • Highly organized individual and detail-oriented
  • Proactive with a strong "can do" attitude and be able to work independently
  • Strong time management skills with the ability to multi-task and prioritize effectively. Education
  • Bachelor's degree in Business, Finance, IT, or related field.
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Technology Asset Management Director

Bengaluru, Karnataka Astellas Pharma Inc.

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Job Description

Responsibilities and Accountabilities:
  • Strategic Leadership: Develop and implement a comprehensive lifecycle management strategy for both software and hardware assets, with the goal of maximizing value, minimizing risk, and minimizing cost.
  • Team Management: Lead and mentor a global team of 5-10 software and hardware lifecycle management professionals, fostering a culture of collaboration and continuous improvement.
  • Software Lifecycle Management: Manage the planning, acquisition, deployment, monitoring, maintenance, administration, and disposal of software licensing. Evaluate and rationalize the total portfolio of software vendors, services, and products utilizing spend analytics and market intelligence.
  • Negotiation and Contracting: Negotiate and oversee contracting process for Enterprise License Agreements and/or Master Services Agreements with strategic software publishers (enterprise level agreements). Oversee/manage $100M+ in software spend annually across 600+ software agreements.
  • Compliance and Risk Management: Ensure compliance with relevant regulations and standards, and own/manage the global audit protocol for software providers, including maintaining the audit playbook for internal Astellas stakeholders.
  • Tool and Process Ownership: Own and manage all Technology Asset Management tools used for managing software/hardware lifecycles and reporting.
  • Hardware Lifecycle Management: Oversee the entire lifecycle of hardware assets, from acquisition and deployment to maintenance, upgrades, and eventual retirement/disposal. Collaborate with Procurement team to acquire hardware assets, negotiate contracts with vendors, and manage supplier relationships.
  • Software/Hardware Store: Work closely with End User Computing and other DigitalX teams to create and manage a user-friendly internal software/hardware “store” which allows end users to easily obtain standard software/hardware products.
  • Vendor Management: Collaborate with vendors and suppliers to negotiate contracts, manage relationships, and ensure the delivery of high-quality products and services.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess the effectiveness of lifecycle management processes and drive improvements.
  • Requirements

    Required Qualifications:

  • Educational Background: Degree in Business Administration, Accounting, Information Technology, Computer Science, Engineering, or related field.
  • 10+ years of technology asset management experience, with a strong understanding of industry best practices.
  • 4+ years of experience leading a global technology asset management team.
  • Excellent leadership and communication skills. Proven ability to deliver results through managing and motivating a team.
  • Strong understanding of software licensing models, compliance standards, and regulations (e.g., ISO, ITIL).
  • Strong understanding and extensive experience with technology asset management tools, including implementation, configuration, integration, etc.
  • Demonstrable track record in delivering cost optimization in the technology asset management space.
  • Preferred Qualifications:

  • Relevant certifications such as Certified Software Asset Manager (CSAM), ITIL, or other industry-recognized credentials.
  • Advanced Degree (e.g. Master of Business Administration).
  • Consulting Experience.
  • Experience working in the Pharmaceutical or other highly regulated industry.
  • ServiceNow experience.
  • This advertiser has chosen not to accept applicants from your region.

    Technology Business Management Analyst

    Bengaluru, Karnataka Ralph Lauren

    Posted today

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    Job Description

    Position Overview

    The Analyst, IT Technology Management is part of the RL India team and plays a vital role in executing programs that are part of a comprehensive IT shared services transformation currently underway. This position is primarily responsible for activities related to the procure-to-pay lifecycle, including vendor onboarding, PO and invoice management, compliance, vendor financial tracking, and process automation.As the company embarks on a significant ERP transformation journey, this role will also contribute in ensuring smooth process alignment, driving automation where necessary and support change management in procurement and vendor finance processes to enable seamless integration and adoption in the future system landscape.The Analyst reports directly to the Technology Business Management Senior Manager.

    Essential Duties & Responsibilities

    Procurement & Vendor Management•Manage vendor onboarding, contract documentation and compliance requirements.•Oversee the PR-to-PO-to-Invoice lifecycle, ensuring timely approvals, accurate coding, and reconciliation.•Coordinate with IT vendors to resolve invoicing or payment discrepancies.•Track and report vendor financials, including spend visibility, forecasts, and commitments.Stakeholder & Process Management•Partner with IT and business stakeholders to understand project needs and align procurement activities accordingly.•Maintain effective governance by tracking approvals, exceptions, and escalations.•Centralize and maintain documentation for audits and internal reviews.•Support alignment of procurement, vendor and financial processes as part of the ERP transformation journey.Operational Excellence & Reporting•Prepare periodic dashboards on PO/invoice status, vendor spend, and compliance metrics.•Monitor KPIs related to PR-to-Invoice processes and highlight risks or delays.•Support process automation initiatives to streamline procurement and reporting.•Assist in improving vendor finance tracking models to enhance transparency.Ad-hoc & Strategic Support•Provide analytical support for IT portfolio planning and resource allocation.•Conduct reconciliations, ad-hoc analyses, or project support tasks as required.

    Experience, Skills & Knowledge

    REQUIREMENTS:•Location: Bengaluru, IN Must-Have Skills•Strong knowledge of procure-to-pay (P2P) processes (PR, PO, invoicing, vendor onboarding).•3+ years of experience in vendor/partner management, procurement operations, or IT portfolio operations.•Proficiency in tools such as SAP and Ariba•Strong stakeholder management and communication skills.•Proficiency in Excel and data analysis.Nice-to-Have Skills•Familiarity with ERP transformation projects and ability to support process transitions.•Exposure to automation and reporting tools (e.g., Power BI, Power Automate, RPA).•Understanding of compliance and audit processes.•Experience in IT shared services or PMO environments.Soft Skills:•Analytical mindset and problem solving skills•Highly organized individual and detail-oriented •Proactive with a strong “can do” attitude and be able to work independently•Strong time management skills with the ability to multi-task and prioritize effectively.Education•Bachelor’s degree in Business, Finance, IT, or related field.
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    Technology Business Management Analyst

    Bengaluru, Karnataka Ralph Lauren

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    Job Description

    Job Details

    Company Description
    Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

    Position Overview
    The Analyst, IT Technology Management is part of the RL India team and plays a vital role in executing programs that are part of a comprehensive IT shared services transformation currently underway. This position is primarily responsible for activities related to the procure-to-pay lifecycle, including vendor onboarding, PO and invoice management, compliance, vendor financial tracking, and process automation. As the company embarks on a significant ERP transformation journey, this role will also contribute in ensuring smooth process alignment, driving automation where necessary and support change management in procurement and vendor finance processes to enable seamless integration and adoption in the future system landscape. The Analyst reports directly to the Technology Business Management Senior Manager.

    Essential Duties & Responsibilities
    Procurement & Vendor Management
    • Manage vendor onboarding, contract documentation and compliance requirements.
    • Oversee the PR-to-PO-to-Invoice lifecycle, ensuring timely approvals, accurate coding, and reconciliation.
    • Coordinate with IT vendors to resolve invoicing or payment discrepancies.
    • Track and report vendor financials, including spend visibility, forecasts, and commitments. Stakeholder & Process Management
    • Partner with IT and business stakeholders to understand project needs and align procurement activities accordingly.
    • Maintain effective governance by tracking approvals, exceptions, and escalations.
    • Centralize and maintain documentation for audits and internal reviews.
    • Support alignment of procurement, vendor and financial processes as part of the ERP transformation journey. Operational Excellence & Reporting
    • Prepare periodic dashboards on PO/invoice status, vendor spend, and compliance metrics.
    • Monitor KPIs related to PR-to-Invoice processes and highlight risks or delays.
    • Support process automation initiatives to streamline procurement and reporting.
    • Assist in improving vendor finance tracking models to enhance transparency. Ad-hoc & Strategic Support
    • Provide analytical support for IT portfolio planning and resource allocation.
    • Conduct reconciliations, ad-hoc analyses, or project support tasks as required.

    Experience, Skills & Knowledge
    REQUIREMENTS:
    • Location: Bengaluru, IN Must-Have Skills
    • Strong knowledge of procure-to-pay (P2P) processes (PR, PO, invoicing, vendor onboarding).
    • 3+ years of experience in vendor/partner management, procurement operations, or IT portfolio operations.
    • Proficiency in tools such as SAP and Ariba
    • Strong stakeholder management and communication skills.
    • Proficiency in Excel and data analysis. Nice-to-Have Skills
    • Familiarity with ERP transformation projects and ability to support process transitions.
    • Exposure to automation and reporting tools (e.g., Power BI, Power Automate, RPA).
    • Understanding of compliance and audit processes.
    • Experience in IT shared services or PMO environments. Soft Skills:
    • Analytical mindset and problem solving skills
    • Highly organized individual and detail-oriented
    • Proactive with a strong "can do" attitude and be able to work independently
    • Strong time management skills with the ability to multi-task and prioritize effectively. Education
    • Bachelor's degree in Business, Finance, IT, or related field.

    This advertiser has chosen not to accept applicants from your region.
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    Technology Service Management Coordinator

    Bengaluru, Karnataka Mashreq

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    Job Description

    Job Purpose


    We are 24 x 7 technology service management operation unit of the Bank. We are focused

    on Service availability and ensure uninterrupted Technology Services to our Staffs and

    Customers through ITIL process governance, leading service improvements and driving

    automation with an aim to provide world class customer and employee experience.

    We support several business groups and operation units with varied applications usage

    patterns that are built on multiple technology stacks. These services/applications are

    created via traditional, scrum and agile development methodologies, hosted and managed

    on private, public & hybrid cloud and also on-prem data centers across our operational

    geographies including UAE, Egypt, UK, USA, HK, India and other international locations.


    This critical leadership role which reports to Head – Technology Service Management and plays and important role in the overall growth and stability of the team.

    As a AVP in Service Management, in our fast-paced leadership team, you will be

    responsible for Owning the Service Management platform, ensuring error-free operations in alignment with business needs and ITIL best practices.

    Key accountabilities include Platform administration, AI driven Automations, Optimizations & Integrations, License Management, Driving policies and procedures to platform governance.

    Initiate and Lead Tool enhancements and Automations for process improvements.

    Provide subject matter expertise in the ITSM & CMDB tool Architecture and Service Map configurations.

    You will be accountable for Request Management and drive Continuous improvement and volume reductions by adopting innovative and interactive technical solutions.

    Lead KPI and Reporting for all Service management processes

    Manage vendors and contracts for BAU and Project Resources and track their performance.

    Prepare annual team budget and manage expenses for the Service management team.

    Manage and mentor the team of technical resources to drive organization objectives and platform stability.

    Track and Manage the Risk and Audit Items for the team.

    Provide support for planning and achieving the learning and development goals of the team.


    Key Result Areas


    • Tools Enhancement and Management : Oversee end to end management, availability and governance of the Service Management tools within the licensing agreement. Improves the capability of the tool using AI to institutionalize IT Processes. Development and enhancements of the Tools’ UI as per HCD (Human Centric Design)
    • Service Reporting : Develop an interactive MIS dashboard based on KPIs and generate service reports for management meetings.
    • Request Governance : Establish a request governance process across technology teams and ensure SLA adherence.
    • Workflow Automation : Automate request workflows for quicker and more efficient fulfillment.
    • SLA for MAC Activities : Implement an SLA for all move, add, and change activities managed by our team for the Service Management tool.
    • Vendor and Finance Management : Organize financial documents in a central location, manage the annual budget, monitor expenses, and maintain vendor relationships with regular reviews.
    • Stakeholder Engagement/Management : Instruct stakeholders on distinguishing between requests and issues and manage them effectively. Set up a feedback system for identifying process improvement opportunities.
    • Risk, Audit, and Control Compliance : Proactively manage process risks and address any audit findings promptly.
    • Team Management : Provide clear deliverables to the team, identify development needs, perform regular check-ins, and ensure compliance with mandatory training and leave.


    Knowledge, Skills and Experience

    • The incumbent should be self-driven with 14+ experience in governing BMC Helix ITSM.
    • Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery
    • The working knowledge of Helix GPT is a must with demonstrated ability to leverage AI technologies effectively in Service Management.
    • In-depth understanding of Common data model and CMDB configuration
    • Experience in establishing Management Information System and license management
    • Strong understanding of UI/UX tools and HCD (Human Centric Design)
    • Managed ITSM transformation programs.
    • Designing, defining, and driving ITIL processes, preferably from Banking Industry.
    • Significant experience in leading support for large, complex, multi-functional environments.
    • Prior meaningful technology and business/industry work experience including experience in Vendor management and Finance management (budgeting/forecasting/Expenses).
    • Experience with Scrum, Kanban, or other Agile development techniques.
    • Ability to build positive relationships with own team, business, and technology partners.
    • The candidate must be able to multitask, handle changing priorities and work independently in a fast-changing environment.
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    Order Management Technology Specialist

    Bengaluru, Karnataka Sonata Software

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    Job Description

    Job Title - Servicenow developer - OMT

    Experience: ServiceNow Development, with CSM and Telecom Order Management experience

    Key Responsibilities:

    • Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module
    • Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements
    • Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs
    • Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows
    • Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments
    • Support UAT, defect fixing, and performance tuning for order management processes
    • Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives
    • Ensure compliance with coding standards, security guidelines, and ITSM best practices


    Required Skills:

    • Hands-on development experience in ServiceNow platform
    • Strong knowledge of ServiceNow Order Management for Telecom (OMT) module
    • Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage
    • Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal
    • Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment
    • Ability to write technical documentation, design documents, and deployment guides
    • Experience in working in Agile/DevOps environments
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    19. construction Construction
    20. brush Creative & Digital
    21. currency_bitcoin Crypto & Blockchain
    22. support_agent Customer Service & Helpdesk
    23. medical_services Dental
    24. medical_services Driving & Transport
    25. medical_services E Commerce & Social Media
    26. school Education & Teaching
    27. electrical_services Electrical Engineering
    28. bolt Energy
    29. local_mall Fmcg
    30. gavel Government & Non Profit
    31. emoji_events Graduate
    32. health_and_safety Healthcare
    33. beach_access Hospitality & Tourism
    34. groups Human Resources
    35. precision_manufacturing Industrial Engineering
    36. security Information Security
    37. handyman Installation & Maintenance
    38. policy Insurance
    39. code IT & Software
    40. gavel Legal
    41. sports_soccer Leisure & Sports
    42. inventory_2 Logistics & Warehousing
    43. supervisor_account Management
    44. supervisor_account Management Consultancy
    45. supervisor_account Manufacturing & Production
    46. campaign Marketing
    47. build Mechanical Engineering
    48. perm_media Media & PR
    49. local_hospital Medical
    50. local_hospital Military & Public Safety
    51. local_hospital Mining
    52. medical_services Nursing
    53. local_gas_station Oil & Gas
    54. biotech Pharmaceutical
    55. checklist_rtl Project Management
    56. shopping_bag Purchasing
    57. home_work Real Estate
    58. person_search Recruitment Consultancy
    59. store Retail
    60. point_of_sale Sales
    61. science Scientific Research & Development
    62. wifi Telecoms
    63. psychology Therapy
    64. pets Veterinary
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