25873 IT Manager jobs in Bangalore

DPDzero is India's fastest-growing collections company, backed by cutting-edge technology and deep operational expertise. As an 
ISO 27001-certified
 company, we are committed to the highest standards of information security, compliance, and reliability. Our platform powers high-scale 
telecalling, digital, and field operations
 across multiple centers in India.

Role Overview

We are seeking an 
IT Manager
 to own and scale our IT infrastructure and IT support operations across all DPDzero centers in India. This role requires a blend of hands-on technical expertise and leadership capabilities. You will be responsible for 
networks, devices, telephony systems, information security compliance, and IT support teams
.

The IT Manager will also be accountable for building, managing, and leading 
IT Support Engineers
 across multiple locations to ensure smooth day-to-day operations and rapid resolution of issues.

Key Responsibilities

Network & Infrastructure Management

• Design, implement, and maintain secure and scalable networks (LAN/WAN, VPNs, firewalls) across centers.
• Ensure reliable connectivity, routers, switches, and redundancy measures to support high-volume telecalling operations.
• Proactively monitor network uptime and troubleshoot outages.

Device & Endpoint Management

• Oversee laptops, desktops, headsets, and mobile devices for 500+ agents and staff.
• Implement centralized device management solutions (MDM, endpoint protection).
• Manage asset lifecycle, inventory, and timely upgrades.

Telephony & Call Infrastructure

• Collaborate with internal teams and vendors to manage dialers, SIP trunks, and telephony systems.
• Optimize telephony setup for scale, call quality, and compliance.
• Troubleshoot call-related issues such as drops, latency, or integration failures.

IT Support Operations

• Establish and lead IT support operations across all DPDzero centers.
• Hire, train, and manage 
  IT Support Engineers
   in multiple locations.
• Define SLAs, set up ticketing systems, and implement escalation procedures.
• Standardize IT support documentation, playbooks, and best practices.

Security & Compliance (ISO 27001)

• Enforce IT policies and controls in line with ISO 27001 standards.
• Conduct periodic audits, risk assessments, and vulnerability testing.
• Ensure data security, endpoint protection, and access controls.

Vendor & Stakeholder Management

• Manage IT vendors, contracts, and service-level agreements.
• Partner with Operations and Engineering teams to align IT setup with business requirements.

Business Continuity & Disaster Recovery

• Develop and maintain backup and recovery plans for network, data, and telephony systems.
• Conduct periodic disaster recovery drills across locations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7–12 years of IT infrastructure and operations experience, with at least 3 years in a managerial role.
• Proven experience in 
  multi-location IT management
   within India.
• Strong knowledge of 
  networking, firewalls, VPNs, VoIP/SIP, and endpoint management
  .
• Demonstrated ability to 
  hire, build, and lead IT Support teams
   across multiple centers.
• Prior exposure to 
  high-volume telecalling/call center environments
   preferred.
• Strong troubleshooting, vendor management, and people leadership skills.
• Hands-on experience with ISO 27001 compliance and audits.

Why Join Us

• Lead IT operations and support functions that directly power thousands of daily customer interactions.
• Build and manage a nationwide 
  IT Support Engineer team
  .
• Join one of India's fastest-growing fintech collections companies.
• Take ownership of a high-impact, business-critical function with visibility across leadership.

Position Title: Manager – IT

Location: Bangalore Head Office (with travel to stores & warehouses as needed)

Department: IT / Technology

Reporting To: Head of IT

Job Type: Full Time – Onsite

Position Summary

We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.

Key Responsibilities

Corporate IT Support (HO):

· Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).

· Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).

· Manage IT onboarding/offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).

· Handle escalations and provide L2/L3 troubleshooting support for enterprise tools.

· Drive compliance across corporate devices (ISO standards, endpoint security, DLP).

· Collaborate with system, cloud, and security teams for infrastructure integration and support.

Retail (Store) IT Support:

· Ensure uninterrupted POS operations, device uptime, and prompt support across all stores.

· Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points).

· Coordinate with field engineers and vendors for any IT issues or device replacements.

· Manage store IT readiness for new launches, refurbishments, and relocations.

· Drive preventive maintenance, ticket resolution SLAs, and field issue escalations.

· Maintain store IT audit checklist and ensure IT infra compliance across regions.

Warehouse & Logistics IT Support:

· Oversee IT operations across fulfilment centers, DCs, and warehouses.

· Support scanning systems, handheld terminals, dock printers, WMS/ERP portals, and CCTV.

· Ensure stable wired/wireless networks, APs, firewall/router setups, and backup link availability.

· Resolve shift-level operational issues and implement IT support coverage based on warehouse schedules.

· Track asset availability for replacements (handhelds, printers, APs) and raise POs as needed.

· Collaborate with supply chain and operations to ensure system continuity and quick turnarounds.

Team Management

· Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations.

· Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT).

· Provide mentorship, skill-building, and regular feedback to improve team effectiveness.

· Conduct periodic reviews, audits, and training on tools and SOPs.

Service Delivery & Tools

· Own SLA and CSAT metrics across all support channels (corporate, retail, warehouse).

· Use tools like Jira for ticketing and ITSM workflows.

· Monitor performance through dashboards and reports; drive RCA-based process improvements.

· Maintain documentation (SOPs, KEDBs, playbooks, user guides) and ensure timely updates.

Network & Infrastructure Support

· Understand and support basic network components: switches, routers, APs, DNS, DHCP, VLANs.

· Coordinate with internal Infra/Network teams and external ISPs for uptime and escalations.

· Participate in infra upgrades, migration projects, and support readiness across sites.

· Maintain IP allocation, cabling layouts, and escalation SOPs for all locations.

Required Skills & Qualifications

· 7–9 years of total IT experience, with 3+ years in a managerial capacity.

· Proven experience managing IT support in retail, warehouse, and corporate environments.

· Strong knowledge of end-user computing, basic networking, and enterprise tools.

· Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow.

· Good understanding of POS systems, WMS tools, handheld scanners, and label printers.

· Excellent communication, documentation, problem-solving, and stakeholder engagement skills.

· Exposure to ISO, ITIL practices, and internal audit processes.

· Willingness to travel to stores/warehouses when required.

Educational & Certification Requirements

· Bachelor's degree in computer science, IT, or a related field (or equivalent experience).

· Preferred Certifications: ITIL Foundation ,GWS& IT Product related certs (ACP,

Position Title: Manager – IT

Location: Bangalore Head Office (with travel to stores & warehouses as needed)

Department: IT / Technology

Reporting To: Head of IT

Job Type: Full Time – Onsite

Position Summary

We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.

Key Responsibilities

Corporate IT Support (HO):

· Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).

· Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).

· Manage IT onboarding/offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).

· Handle escalations and provide L2/L3 troubleshooting support for enterprise tools.

· Drive compliance across corporate devices (ISO standards, endpoint security, DLP).

· Collaborate with system, cloud, and security teams for infrastructure integration and support.

Retail (Store) IT Support:

· Ensure uninterrupted POS operations, device uptime, and prompt support across all stores.

· Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points).

· Coordinate with field engineers and vendors for any IT issues or device replacements.

· Manage store IT readiness for new launches, refurbishments, and relocations.

· Drive preventive maintenance, ticket resolution SLAs, and field issue escalations.

· Maintain store IT audit checklist and ensure IT infra compliance across regions.

Warehouse & Logistics IT Support:

· Oversee IT operations across fulfilment centers, DCs, and warehouses.

· Support scanning systems, handheld terminals, dock printers, WMS/ERP portals, and CCTV.

· Ensure stable wired/wireless networks, APs, firewall/router setups, and backup link availability.

· Resolve shift-level operational issues and implement IT support coverage based on warehouse schedules.

· Track asset availability for replacements (handhelds, printers, APs) and raise POs as needed.

· Collaborate with supply chain and operations to ensure system continuity and quick turnarounds.

Team Management

· Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations.

· Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT).

· Provide mentorship, skill-building, and regular feedback to improve team effectiveness.

· Conduct periodic reviews, audits, and training on tools and SOPs.

Service Delivery & Tools

· Own SLA and CSAT metrics across all support channels (corporate, retail, warehouse).

· Use tools like Jira for ticketing and ITSM workflows.

· Monitor performance through dashboards and reports; drive RCA-based process improvements.

· Maintain documentation (SOPs, KEDBs, playbooks, user guides) and ensure timely updates.

Network & Infrastructure Support

· Understand and support basic network components: switches, routers, APs, DNS, DHCP, VLANs.

· Coordinate with internal Infra/Network teams and external ISPs for uptime and escalations.

· Participate in infra upgrades, migration projects, and support readiness across sites.

· Maintain IP allocation, cabling layouts, and escalation SOPs for all locations.

Required Skills & Qualifications

· 7–9 years of total IT experience, with 3+ years in a managerial capacity.

· Proven experience managing IT support in retail, warehouse, and corporate environments.

· Strong knowledge of end-user computing, basic networking, and enterprise tools.

· Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow.

· Good understanding of POS systems, WMS tools, handheld scanners, and label printers.

· Excellent communication, documentation, problem-solving, and stakeholder engagement skills.

· Exposure to ISO, ITIL practices, and internal audit processes.

· Willingness to travel to stores/warehouses when required.

Educational & Certification Requirements

· Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).

· Preferred Certifications: ITIL Foundation ,GWS& IT Product related certs (ACP,MCSE/MCTS).etc

Position Title: Manager – IT

Location: Bangalore Head Office (with travel to stores & warehouses as needed)

Department: IT / Technology

Reporting To: Head of IT

Job Type: Full Time – Onsite

Position Summary

We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.

Key Responsibilities

Corporate IT Support (HO):

· Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).

· Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).

· Manage IT onboarding/offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).

· Handle escalations and provide L2/L3 troubleshooting support for enterprise tools.

· Drive compliance across corporate devices (ISO standards, endpoint security, DLP).

· Collaborate with system, cloud, and security teams for infrastructure integration and support.

Retail (Store) IT Support:

· Ensure uninterrupted POS operations, device uptime, and prompt support across all stores.

· Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points).

· Coordinate with field engineers and vendors for any IT issues or device replacements.

· Manage store IT readiness for new launches, refurbishments, and relocations.

· Drive preventive maintenance, ticket resolution SLAs, and field issue escalations.

· Maintain store IT audit checklist and ensure IT infra compliance across regions.

Warehouse & Logistics IT Support:

· Oversee IT operations across fulfilment centers, DCs, and warehouses.

· Support scanning systems, handheld terminals, dock printers, WMS/ERP portals, and CCTV.

· Ensure stable wired/wireless networks, APs, firewall/router setups, and backup link availability.

· Resolve shift-level operational issues and implement IT support coverage based on warehouse schedules.

· Track asset availability for replacements (handhelds, printers, APs) and raise POs as needed.

· Collaborate with supply chain and operations to ensure system continuity and quick turnarounds.

Team Management

· Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations.

· Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT).

· Provide mentorship, skill-building, and regular feedback to improve team effectiveness.

· Conduct periodic reviews, audits, and training on tools and SOPs.

Service Delivery & Tools

· Own SLA and CSAT metrics across all support channels (corporate, retail, warehouse).

· Use tools like Jira for ticketing and ITSM workflows.

· Monitor performance through dashboards and reports; drive RCA-based process improvements.

· Maintain documentation (SOPs, KEDBs, playbooks, user guides) and ensure timely updates.

Network & Infrastructure Support

· Understand and support basic network components: switches, routers, APs, DNS, DHCP, VLANs.

· Coordinate with internal Infra/Network teams and external ISPs for uptime and escalations.

· Participate in infra upgrades, migration projects, and support readiness across sites.

· Maintain IP allocation, cabling layouts, and escalation SOPs for all locations.

Required Skills & Qualifications

· 7–9 years of total IT experience, with 3+ years in a managerial capacity.

· Proven experience managing IT support in retail, warehouse, and corporate environments.

· Strong knowledge of end-user computing, basic networking, and enterprise tools.

· Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow.

· Good understanding of POS systems, WMS tools, handheld scanners, and label printers.

· Excellent communication, documentation, problem-solving, and stakeholder engagement skills.

· Exposure to ISO, ITIL practices, and internal audit processes.

· Willingness to travel to stores/warehouses when required.

Educational & Certification Requirements

· Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).

· Preferred Certifications: ITIL Foundation ,GWS& IT Product related certs (ACP,MCSE/MCTS).etc

Position Title: Manager – IT

Location: Bangalore Head Office (with travel to stores & warehouses as needed)

Department: IT / Technology

Reporting To: Head of IT

Job Type: Full Time – Onsite

Position Summary

We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.

Key Responsibilities

Corporate IT Support (HO):

· Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).

· Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).

· Manage IT onboarding/offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).

· Handle escalations and provide L2/L3 troubleshooting support for enterprise tools.

· Drive compliance across corporate devices (ISO standards, endpoint security, DLP).

· Collaborate with system, cloud, and security teams for infrastructure integration and support.

Retail (Store) IT Support:

· Ensure uninterrupted POS operations, device uptime, and prompt support across all stores.

· Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points).

· Coordinate with field engineers and vendors for any IT issues or device replacements.

· Manage store IT readiness for new launches, refurbishments, and relocations.

· Drive preventive maintenance, ticket resolution SLAs, and field issue escalations.

· Maintain store IT audit checklist and ensure IT infra compliance across regions.

Warehouse & Logistics IT Support:

· Oversee IT operations across fulfilment centers, DCs, and warehouses.

· Support scanning systems, handheld terminals, dock printers, WMS/ERP portals, and CCTV.

· Ensure stable wired/wireless networks, APs, firewall/router setups, and backup link availability.

· Resolve shift-level operational issues and implement IT support coverage based on warehouse schedules.

· Track asset availability for replacements (handhelds, printers, APs) and raise POs as needed.

· Collaborate with supply chain and operations to ensure system continuity and quick turnarounds.

Team Management

· Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations.

· Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT).

· Provide mentorship, skill-building, and regular feedback to improve team effectiveness.

· Conduct periodic reviews, audits, and training on tools and SOPs.

Service Delivery & Tools

· Own SLA and CSAT metrics across all support channels (corporate, retail, warehouse).

· Use tools like Jira for ticketing and ITSM workflows.

· Monitor performance through dashboards and reports;
drive RCA-based processimprovements.

· Maintain documentation (SOPs, KEDBs, playbooks, user guides) and ensure timely updates.

Network & Infrastructure Support

· Understand and support basic network components: switches, routers, APs, DNS, DHCP, VLANs.

· Coordinate with internal Infra/Network teams and external ISPs for uptime and escalations.

· Participate in infra upgrades, migration projects, and support readiness across sites.

· Maintain IP allocation, cabling layouts, and escalation SOPs for all locations.

Required Skills & Qualifications

· 7–9 years of total IT experience, with 3+ years in a managerial capacity.

· Proven experience managing IT support in retail, warehouse, and corporate environments.

· Strong knowledge of end-user computing, basic networking, and enterprise tools.

· Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow.

· Good understanding of POS systems, WMS tools, handheld scanners, and label printers.

· Excellent communication, documentation, problem-solving, and stakeholder engagement skills.

· Exposure to ISO, ITIL practices, and internal audit processes.

· Willingness to travel to stores/warehouses when required.

Educational & Certification Requirements

· Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).

· Preferred Certifications: ITIL Foundation ,GWS& IT Product related certs (ACP,MCSE/MCTS).Etc

Job Title: IT Manager

Location: Bangalore, India

Industry: Healthcare Software / HealthTech

Employment Type: Full-time

Role Overview:

The IT Manager will oversee and optimize the organization's IT infrastructure, ensuring all systems are secure, scalable, and compliant with healthcare industry regulations—especially ISO 27001, SOC2, HIPAA, HITRUST . This role emphasizes leadership, strategic planning, and measurable performance with robust expertise in identity management, endpoint security, cloud security, and IT service management.

Key Responsibilities:

• IT Infrastructure Management: Oversee all networking, cloud, hardware assets, and core IT products for reliable, secure operations—specifically managing platforms like Okta, Jumpcloud, CrowdStrike, Netskope/Zscaler, and ITSM tools such as ManageEngine.

• Healthcare Compliance: Implement and maintain ISO 27001, SOC2, HIPAA, HITRUST standards for data security, privacy, and audit readiness.

• Software & Application Support: Collaborate with development/product teams for deployment and support of healthcare applications, maintaining seamless integration with identity/access management and security platforms.

• Cybersecurity: Manage risk assessment, access controls, encryption, security monitoring, incident response, and endpoint protection leveraging solutions like CrowdStrike and network/cloud security via Netskope or Zscaler.

• Identity & Access Management: Administer and optimize Okta and Jumpcloud environments to enforce strong authentication, provisioning, deprovisioning, and user lifecycle management.

• IT Service Management: Utilize tools such as ManageEngine to streamline IT support processes, asset management, and ticket resolution.

• Team Leadership: Supervise and mentor IT support and system admins, drive professional development and accountability.

• Vendor Management: Evaluate, select, and manage key hardware/software vendors and service partners.

• IT Strategy & Budget: Develop IT roadmaps and budgets, implementing cost-effective technology initiatives.

• Business Continuity: Maintain robust backup and disaster recovery for uninterrupted system availability.

• Stakeholder Relations: Communicate with executive leadership to align IT strategy with business goals.

Required Qualifications & Skills

• Bachelor’s/Master’s in Computer Science, IT, or related field.
• 7+ years of IT experience, 3+ in IT management in healthcare or regulated sectors.
• Cloud platforms (AWS/Azure/GCP), networking, database systems, and enterprise cybersecurity.
• Compliance management with ISO 27001, SOC2, HIPAA, HITRUST .
• Strong analytical, project management, and stakeholder management skills.

Proven hands-on expertise with:

• Identity & Access Management: Okta, Jumpcloud
• Endpoint Security: CrowdStrike
• Cloud/Network Security: Netskope, Zscaler
• IT Service Management: ManageEngine

Position Summary:

• We are seeking an experienced IT Governance Specialist to ensure that our IT operations are in line with industry best practices, internal policies, and regulatory requirements. This role involves designing, implementing, and maintaining IT governance frameworks to ensure the alignment of IT with business goals, mitigate risks, and ensure compliance across the organization.

Key Responsibilities:

• Develop and implement IT governance frameworks, policies, and procedures to align with business objectives and compliance standards.
• Ensure IT operations are conducted in compliance with legal, regulatory, and organizational standards.
• Provide guidance and support to business units on IT governance, risk management, and compliance matters.
• Perform regular audits of IT processes to identify risks and vulnerabilities, and ensure corrective actions are taken.
• Maintain and enhance IT risk management strategies, focusing on information security, business continuity, and disaster recovery.
• Monitor and enforce IT compliance with data privacy regulations and industry standards such as ISO 27001, GDPR, SOX, and other relevant laws.
• Act as a liaison between IT and internal/external audit teams, assisting in audit preparation and follow-up activities.
• Conduct regular assessments to evaluate the effectiveness of IT governance and compliance programs.
• Provide ongoing reporting to senior management regarding IT risks, compliance issues, and governance status.
• Develop training programs to raise awareness on IT governance, policies, and compliance within the organization.

Required Skills & Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Minimum of (X) years of experience in IT governance, risk management, or compliance roles.
• Strong knowledge of IT governance frameworks such as COBIT, ITIL, and ISO 27001.
• Familiarity with regulatory and industry standards like GDPR, SOX, PCI-DSS, HIPAA, etc.
• Experience with risk management processes, including risk assessment, mitigation, and reporting.
• Ability to communicate complex IT governance concepts clearly to stakeholders across the organization.
• Strong analytical, problem-solving, and decision-making skills.
• Certification in IT governance or security (e.g., CISM, CISA, CRISC) is a plus.
• Preferred Qualifications:
• Master's degree in IT Management, Risk Management, or a related field.
• Familiarity with IT management software and tools used for governance, risk, and compliance (GRC) management.
• Previous experience in a similar role in a regulated industry (banking, healthcare, etc.).

Key Competencies:

• Leadership and team collaboration skills.
• Strong organizational and multitasking abilities.
• High attention to detail and process-oriented mindset.
• Effective communication skills, both verbal and written.
• Proactive attitude towards identifying and resolving IT governance issues.