14,504 IT Operations jobs in India
ITSM expert
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ITSM expert Location: Mumbai Experience: 5 years to 12years
Interview Mode: Online Drive Interview Date: 26th June 2025 (Thursday) Interview Time: 2: 00 PM to 5: 00 PM
Must Have: Good written and communication skill Project coordination skills Good Client handling Well versed with Microsoft suite of applications like SNOW , Excel, PowerPoint etc. Prior experience of supporting reporting , MIM
Good to Have: ServiceNow Agile Methodology Incident management
Roles & Responsibilities:
Good hands on experience of working in SNOW and reporting , Dashboards. Prepare daily/weekly /monthly report for management , leadership customer as per requirements. Completely own MIM Process. Interacting with customer and present monthly issue/P1/P2/RCA , improvement action. Strong knowledge on Incident & Problem management.
15 years of Full time Education
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IT Help Desk /Technical Help Desk
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IT Help Desk /Technical Help Desk
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Manager - Help Desk
Posted 7 days ago
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We at Eaton are scaling from customer satisfaction to customer delight through our own expert services operations team & a huge network of trusted Authorised Service Partners(ASPs) spread all across India. Along with service operations team, our 24/7 Service Helpdesk play a pivotal role in our goal to achieve customer delight.
The Manager - Help Desk role is crucial for driving service excellence, continuous improvement, customer satisfaction, and operational innovation.He/She would be overseeing the daily operations of the Help Desk, ensuring efficient and high-quality support services. This role involves managing a team, coordinating with other departments, and maintaining service standards to meet organizational goals.
The responsibilities include:
- Driving day-to-day helpdesk operations, leading a team of customer care agents, ensuring on-call availability.
- Propose AI-based solutions using advanced Salesforce functionalities like chatbots, case routing, and knowledge base optimization to reduce customer wait times, increase call handling capacity, identify and resolve bottlenecks in approvals, and enhance overall team efficiency.
- Ensuring seamless coordination with the Field Services team and other cross-functional departments such as Supply Chain, Logistics, and Factory Operations.
- Prepare and manage shift schedules, work allocation, handovers, and inter-department coordination.
- Ensure prompt logging and response to inbound calls, PM, and breakdown calls in accordance with SLAs.
- Manage escalations and track customer feedback to ensure high service quality.
- Generate comprehensive daily, weekly, and monthly reports.
- Prepare case studies, maintain test reports of agents, and manage training programs and agent agreements.
- Conduct daily boot training sessions and regularly update training materials.
-Expand helpdesk capabilities to handle first-level critical calls.
Other Responsibilities:
- Collaborate with the SAP team to ensure quality standards in the APAC region.
- Manage Salesforce, Minimal Viable Products (MVP), app launches, and enhancements.
- Troubleshoot Salesforce issues and address concerns promptly.
- Handle reporting requests from various teams efficiently.
- Resolve technical issues and manage system enhancements.
- Participate in meetings with global teams to align on objectives and strategies.
- Manage PRM - Community Cloud and Complaint Management System.
- Serve as the BPO Single Point of Contact (SPOC) for India.
**Qualifications:**
+ Bachelors degree in any specialisation
+ Experience: Minimum of 12-15 years of total work experience, including 3-4 years in a Team Leader or Manager position.
**Skills:**
+ Team Management: Proven experience managing a team of 8-15 direct reports.
+ Language Skills: Proficient in English, both written and verbal.
+ People Management: Demonstrated expertise in managing and developing team members.
+ Project Management: Preferable experience in project management, showcasing the ability to oversee and coordinate projects effectively.
+ Communication: Strong leadership, communication, and organizational abilities.
+ Multitasking and Crisis Management: Proven capability to manage multiple tasks, meet deadlines, and handle crisis situations effectively.
+ Work Ethic and Growth Mindset: Demonstrates a superb work ethic and a strong growth mindset.
Help Desk Representative
Posted 8 days ago
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Consultant
Posted 5 days ago
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Consultant– Helpdesk
Location: Pune
Experience: 1-6 years
Only Immediate joiners.
First round: Communication check and Second Round: Technical
Excellent communication skills required
Kindly share your resume to with Sub of "Technical Associate – Helpdesk" along with notice period.
In this role you will be providing technical support and assistance to users. Act as the first point of contact for resolving hardware, software, and network-related issues. Perform initial troubleshooting, document user interactions, and escalate complex problems to higher-level support teams when necessary.
Responsibilities
- Issue Identification: Serve as the first point of contact for users experiencing technical difficulties, including hardware, software, and network issues.
- Troubleshooting: Perform basic troubleshooting steps to resolve common problems, such as password resets, software installations, and connectivity issues.
- Documentation: Accurately log all user interactions and resolutions in the ticketing system to maintain detailed records.
- Escalation: Identify complex issues that require advanced support and escalate them to the appropriate team or Level 1.5 support.
- Customer Service: Provide excellent customer service by communicating clearly and empathetically with users.
- Helpdesk L1.5 Responsibilities
- Advanced Troubleshooting: Handle escalated issues from L1 support, requiring more in-depth analysis and problem-solving skills.
- Technical Expertise: Utilize specialized knowledge to resolve complex technical problems related to systems, applications, and networks.
- Collaboration: Work closely with other IT teams to ensure timely resolution of issues and share insights for continuous improvement.
- Process Improvement: Contribute to the development of best practices and procedures to enhance helpdesk efficiency and user satisfaction.
- Training Support: Assist in training L1 staff on new technologies and troubleshooting techniques.
Qualifications we seek in you!
- A degree in information technology or a related field is preferred
Preferred Qualifications/ Skills
- Previous experience in a helpdesk or technical support role is beneficial.
- Strong communication, problem-solving, and organizational skills are essential. Familiarity with ticketing systems and remote support tools is advantageous.
Help Desk Specialist
Posted today
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We are seeking a highly skilled and experienced Support Engineer to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.
- You will be the primary point of contact for customer inquiries and issues related to Microsoft 365 technologies.
- Provide timely and effective resolutions to customer issues, ensuring high levels of customer satisfaction.
- Work closely with internal teams to identify and resolve recurring problems, implementing root cause analysis solutions as needed.
- Develop and maintain technical documentation on Microsoft 365 services and related procedures.
Qualifications and Requirements:
- A minimum of 3 years of experience working in IT, preferably in large environments, with at least two years of experience in Microsoft 365 technologies.
- Experience performing migrations to M365 using native and 3rd party tools.
- Experience analyzing, troubleshooting, and providing solutions for technical issues related to M365/O365 products.
- Microsoft Certification in at least two Modern Workplace areas, including Microsoft 365 Certified: Fundamental and Microsoft 365 Certified: Collaboration Communication Systems Engineer Associate.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Diverse and inclusive work environment.
Join us in unleashing the potential of people and technology!
Help Desk Consultant
Posted today
Job Viewed
Job Description
Location: Pune
Experience: 1-6 years
Only Immediate joiners.
First round: Communication check and Second Round: Technical
Excellent communication skills required
Kindly share your resume to with Sub of "Technical Associate – Helpdesk" along with notice period.
In this role you will be providing technical support and assistance to users. Act as the first point of contact for resolving hardware, software, and network-related issues. Perform initial troubleshooting, document user interactions, and escalate complex problems to higher-level support teams when necessary.
Responsibilities
Issue Identification: Serve as the first point of contact for users experiencing technical difficulties, including hardware, software, and network issues.
Troubleshooting: Perform basic troubleshooting steps to resolve common problems, such as password resets, software installations, and connectivity issues.
Documentation: Accurately log all user interactions and resolutions in the ticketing system to maintain detailed records.
Escalation: Identify complex issues that require advanced support and escalate them to the appropriate team or Level 1.5 support.
Customer Service: Provide excellent customer service by communicating clearly and empathetically with users.
Helpdesk L1.5 Responsibilities
Advanced Troubleshooting: Handle escalated issues from L1 support, requiring more in-depth analysis and problem-solving skills.
Technical Expertise: Utilize specialized knowledge to resolve complex technical problems related to systems, applications, and networks.
Collaboration: Work closely with other IT teams to ensure timely resolution of issues and share insights for continuous improvement.
Process Improvement: Contribute to the development of best practices and procedures to enhance helpdesk efficiency and user satisfaction.
Training Support: Assist in training L1 staff on new technologies and troubleshooting techniques.
Qualifications we seek in you!
A degree in information technology or a related field is preferred
Preferred Qualifications/ Skills
Previous experience in a helpdesk or technical support role is beneficial.
Strong communication, problem-solving, and organizational skills are essential. Familiarity with ticketing systems and remote support tools is advantageous.
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Help Desk Executive
Posted today
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Overall Role Objective
:Strategic Thinking & Leadership
Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.
Section III: Key Responsibilities and Accountabilities of the role
Role
Key Accountabilities
The Helpdesk Executive is responsible for maintaining club, banquet and complaint management
Maintaining and monitoring office administration, compliant management. Responsible for daily operational activities.
Keep records of vendor bills in a tracker. Follow up on scheduled cleaning and technical services as per monthly roll out
Follow up on scheduled cleaning and technical services as per monthly roll out
perational Accountabilities
Operates emergency response desk, coordinates emergency action during off hours or in case of emergency/breakdown or failures.
Receive and log calls /complaints/request/from clients, customers,etc
MIS and Reporting
Reporting on daily, weekly and monthly basis
Generating Data / Attendance / Inventory Reports
Brand & Relationships
Ability to multi-task in a fast paced, constantly changing environment
Procedure oriented, ability to work a flexible schedule including overtime and workday changes
Section IV: Knowledge, Experience & Skills
Educational Qualifications
HSC+ Bachelors Degree From Prominent Institution
MSCIT – Computer Handling
Experience
Minimum 2 years in customer relations, guest service, front office.
Key Competencies
Maintaining hospitality standards with customer.
Good communication skills including written English
Strategic Thinking & Leadership