195 IT Professionals jobs in Hyderabad
Senior Network Engineering Manager
Hyderabad, Andhra Pradesh
Marriott Tech Accelerator
Posted 3 days ago
Job Viewed
Job Description
About Us:
Marriott International Inc. , headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.
From such humble beginnings to becoming the worlds largest hotel company, Marriott International has never stopped searching for inventive ways to serve its customers, provide opportunities for its associates, and grow their business.AtMarriott Tech Accelerator center (MTA), Hyderabad, India, Marriott is exploring the world we live in and all its possibilities. At Marriott Tech Accelerator,we are a team of passionate engineering minds dedicated to creating and building cutting-edge solutions that streamline operations and elevate guest experiences.
Marriott Tech Accelerator center isfully owned andoperated by ANSR. All associates atMarriott Tech Accelerator will be ANSR employees, delivering services exclusively to ANSR's client, Marriott International.
Role Title: Senior Network Engineer Manager
Position Summary:
The Senior Network Engineer Manager leads a high-performing team responsible for the design, automation, and support of Marriotts global data center and co-location networks. This role will oversee the development and implementation of scalable, secure, and resilient network solutions that support millions of customers worldwide. The ideal candidate will bring deep technical expertise, strong leadership capabilities, and a passion for driving innovation through automation and modern network practices.
The ideal candidate will bring strong communication skills, collaborating with key stakeholders across the company to optimize network infrastructure and uphold the highest standards of operational excellence in a dynamic, fast-paced environment.
Core Responsibilities:
- Lead and mentor a team of network engineers, fostering a culture of innovation, collaboration, and continuous improvement.
- Manage and deploy scalable, secure, and resilient network solutions across Marriot data center and co-location networks.
- Oversee network operations, including monitoring, troubleshooting, and incident response.
- Collaborate with cross-functional teams to support business initiatives and ensure network alignment with organizational goals.
- Develop and enforce network policies, standards, and best practices.
- Manage vendor relationships, contracts, and service-level agreements (SLAs).
- Drive network automation and modernization initiatives.
- Ensure compliance with regulatory requirements and internal security standards.
- Execute the SRE strategy aligned with business goals, and communicate service health, reliability, and performance metrics to senior leadership and stakeholders
Required Skills and Experience:
- 8+ years of network engineering or operations experience
- 3 years in a leadership role with experience coaching and mentoring other engineers.
- 5+ years of experience in network infrastructure lead role including areas of routing protocols, switch fabric technology, firewall security, and load-balancing architecture
- Deep technical knowledge inclusive of network routing & switching protocols (OSPF, BGP) and firewall segmentation
- Experience with cloud networking (AWS, Azure, GCP), SD-WAN, and network automation tools.
- Strong understanding of cybersecurity principles and practices.
- Exceptional leadership and communication skills, with a proven track record of staying calm under pressure, effectively managing critical incidents and diplomatically handling time-sensitive stakeholder needs.
Preferred Qualifications:
- Strong influencing skills and an ability to overcome barriers while driving change through collaboration
- Strong attention to detail with an ability to operate effectively across multiple priorities
- Expertise in vendor solutions including Cisco, Arista, and Palo Alto engineering and troubleshooting
- F5 GTM and LTM load-balancing experience
- Experience in public cloud implementation of networking components, including VPCs, subnets, firewalls, VPNs, and Direct Connect/ExpressRoute.
Education and Certifications:
- Bachelors degree in Computer Science or related OR equivalent total years of experience
- Certification such as CCIE, CCNP, PCNSE, CCSA, CCSE or AWS Certified Advanced Networking
Work location: Hyderabad, India.
Work mode: Hybrid
Marriotts core values:
At Marriott, ourcore values make us who we are. We believe that success is never final. As we change and grow, the beliefs that are most important to us stay the sameputting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. Being part of Marriott Tech Accelerator means being part of a proud history and a thriving culture.
This advertiser has chosen not to accept applicants from your region.
0
Advanced Technical Apprentice - Network Engineering
500038 Hyderabad, Andhra Pradesh
₹15000 Monthly
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Are you looking to kickstart a dynamic career in the telecommunications and networking sector? Our client, a leading innovator in network infrastructure, is seeking motivated and bright individuals to join their esteemed Technical Apprenticeship program in Hyderabad, Telangana . This is an exceptional opportunity to gain hands-on experience, receive comprehensive training, and work towards becoming a certified network professional. The apprenticeship will cover a broad range of essential skills, including network installation, configuration, troubleshooting, and maintenance. You will be mentored by experienced engineers, exposing you to cutting-edge technologies and methodologies. Key responsibilities will involve assisting senior technicians in deploying and managing network equipment, performing diagnostic tests, and documenting network configurations and issues. Successful candidates will actively participate in team projects, contribute to problem-solving, and adhere to industry best practices. The program emphasizes practical learning, and apprentices will be involved in real-world scenarios, gaining invaluable insights into the day-to-day operations of a high-performance network environment. We are looking for individuals with a strong aptitude for technology, a keen eye for detail, and a proactive approach to learning. While formal qualifications are beneficial, a passion for technology and a willingness to learn are paramount. The apprenticeship is designed to foster growth and provide a clear career path within the company. This hybrid role offers a blend of on-site practical training and learning, with some remote access to learning resources and collaborative tools. Applicants should be eager to absorb new information, work collaboratively, and contribute positively to the team. The ideal candidate will demonstrate good communication skills and an ability to follow instructions precisely. This program is an investment in future talent, and we are committed to providing the support and resources necessary for our apprentices to thrive and excel. Join us and build a solid foundation for your future in network engineering. Don't miss this chance to gain practical skills and a recognized qualification in a rapidly evolving industry. We are committed to diversity and inclusion and encourage applications from all backgrounds.
This advertiser has chosen not to accept applicants from your region.
1
Director of Global Network Engineering
Hyderabad, Andhra Pradesh
Marriott Tech Accelerator
Posted today
Job Viewed
Job Description
About Marrio
Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories.
Engineering Director – Global Networks
Location: Hyderabad, India | Work Mode: Hybrid
Company: Marriott Tech Accelerator (MTA)
Role Overview:
As Engineering Director – Global Networks, you will lead the strategy, engineering, and operations of Marriott’s global network infrastructure. This includes property, campus, cloud, and data center networks. You’ll drive innovation, automation, and continuous improvement while ensuring high availability, security, and performance across mission-critical systems.
Key Responsibilities:
Network Strategy & Operations:
- Lead network engineering and operations across global platforms.
- Ensure compliance with security and configuration standards.
- Oversee network deployments, reconfigurations, and issue resolution.
- Advance observability, predictive analytics, and self-healing capabilities.
- Drive automation, orchestration, and self-service initiatives.
Stakeholder & Vendor Management:
- Manage relationships with IT teams, business partners, and service providers.
- Ensure timely resolution of service requests and escalations.
- Monitor and improve service levels and reporting.
- Participate in vendor selection, contract compliance, and performance reviews.
Continuous Improvement & Governance:
- Implement programs to enhance quality, efficiency, and client satisfaction.
- Use feedback and metrics to guide improvements.
- Support IT governance, planning, and budgeting processes.
Leadership & Team Development:
- Build and lead high-performing technical teams.
- Promote agile practices and cross-functional collaboration.
- Align team efforts with Marriott’s vision and values.
- Foster a culture of innovation, accountability, and excellence.
Technical Requirements:
Required:
- Bachelor’s degree in Computer Science or related field.
- 14+ years in IT, including 8+ years in network infrastructure leadership.
- 5+ years managing cross-functional or outsourced teams.
- Expertise in WAN, LAN, cloud, and data center networks.
- Strong knowledge of SDN, SD-WAN, zero trust, micro-segmentation, and intrusion prevention.
- Experience with AWS, Azure, and major networking platforms (Cisco, Juniper, HP/Aruba).
- Proficiency in routing protocols (OSPF, BGP), IPv6, VPNs.
- Hands-on experience with high-speed campus/property networks and ISP diversity.
- Ability to produce technical documentation and network diagrams.
Preferred:
- Advanced degree (MS, PhD, MBA).
- 18+ years managing global network teams and large-scale deployments.
- Experience managing budgets over $15M and cost-reduction programs.
- Proven success in network transformation and performance optimization.
- Certifications (e.G., CCIE, CCNP, CISSP).
- Experience with vendor RFPs, sourcing, and managed services.
- Strong communication and influencing skills across technical and executive audiences.
Management Competencies:
Leadership & Strategy:
- Vision-driven leadership and change management.
- Strategic planning and execution.
- Problem-solving and decision-making.
- Professional demeanor and resilience under pressure.
Execution & Results:
- Building cohesive, high-performing teams.
- Driving results through planning, monitoring, and accountability.
- Managing complex initiatives across global environments.
Relationship Building:
- Customer-centric mindset and stakeholder engagement.
- Global perspective and cultural sensitivity.
- Strategic partnerships across internal and external teams.
Talent & Capability Development:
- Coaching and developing team members.
- Structuring teams and processes for scalability.
- Promoting continuous learning and innovation.
Technical Acumen:
- Deep understanding of network technologies and lifecycle.
- IT systems and resource management.
- Business acumen and technology alignment
This advertiser has chosen not to accept applicants from your region.
2
Infrastructure Specialist-System Administration
Hyderabad, Andhra Pradesh
IBM
Posted 1 day ago
Job Viewed
Job Description
**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
**Your role and responsibilities**
As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys.
Your primary responsibilities include:
* Envision, design, and build the Software infrastructure that keeps the solutions running.
* Challenge ideas, identify problems and create efficient solutions.
* Develop flexible, maintainable, and scalable application components.
* Collaborate with development peers and lead the way staying up to date with tools and technology trends
**Required technical and professional expertise**
* Min 4 yrs of exp.
* We are seeking a skilled Telecom Operations Specialist / Support Engineer to join our team.
* The ideal candidate will have a strong background in Linux Shell Scripting, SQL Database Querying, and hands-on experience with OSS/BSS systems in the telecommunications sector.
* Familiarity with Cramer tools, defect triage, and incident management processes are key to ensuring optimal performance and efficient resolution of network and service-related issues.
* Exposure to COTS products used in telecom operations is highly desirable
**Preferred technical and professional experience**
* Manage and monitor system resources, databases
* Develop and maintain shell scripts for automating repetitive tasks.
* Streamlining system operations in a Linux environment
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
**Your role and responsibilities**
As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys.
Your primary responsibilities include:
* Envision, design, and build the Software infrastructure that keeps the solutions running.
* Challenge ideas, identify problems and create efficient solutions.
* Develop flexible, maintainable, and scalable application components.
* Collaborate with development peers and lead the way staying up to date with tools and technology trends
**Required technical and professional expertise**
* Min 4 yrs of exp.
* We are seeking a skilled Telecom Operations Specialist / Support Engineer to join our team.
* The ideal candidate will have a strong background in Linux Shell Scripting, SQL Database Querying, and hands-on experience with OSS/BSS systems in the telecommunications sector.
* Familiarity with Cramer tools, defect triage, and incident management processes are key to ensuring optimal performance and efficient resolution of network and service-related issues.
* Exposure to COTS products used in telecom operations is highly desirable
**Preferred technical and professional experience**
* Manage and monitor system resources, databases
* Develop and maintain shell scripts for automating repetitive tasks.
* Streamlining system operations in a Linux environment
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineering
Hyderabad, Andhra Pradesh
Microsoft Corporation
Posted 2 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification:
English Language: fluent in reading, writing and speaking.
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification:
English Language: fluent in reading, writing and speaking.
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
4
Manager, Technical Support
Hyderabad, Andhra Pradesh
iCIMS
Posted 2 days ago
Job Viewed
Job Description
**Job Overview**
The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
+ Develop and grow a team of Support Engineers to deliver world class customer service.
+ Manage team productivity and performance through instilling a metrics driven culture.
+ Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
+ Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
+ Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
+ Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
+ Conduct quarterly reviews with iCIMS leadership.
+ Demonstrate strategic thinking to plan and execute medium/long term initiatives.
+ Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
+ Foster and facilitate the professional growth, engagement, and development of team members.
+ Manage workflows and schedules for direct reports and ensure adequate workload coverage.
+ Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
+ Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
+ Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
+ Open to work in shifts and weekends.
**Qualifications**
+ 10+ years of experience in Support teams with at least 4+ year experience leading an operational team.
+ Prior experience leading a client facing support team for international markets / SAAS
+ Strong understanding of Customer Support metrics and SLAs
+ Excellent verbal and written communication skills
+ Excellent planning and organizational skills
+ Strong presentation skills and ability to motivate teams.
+ Knowledge of MS Excel and PowerPoint
**Preferred**
+ Knowledge of HR / Recruitment Software domain is a plus.
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
+ Develop and grow a team of Support Engineers to deliver world class customer service.
+ Manage team productivity and performance through instilling a metrics driven culture.
+ Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
+ Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
+ Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
+ Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
+ Conduct quarterly reviews with iCIMS leadership.
+ Demonstrate strategic thinking to plan and execute medium/long term initiatives.
+ Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
+ Foster and facilitate the professional growth, engagement, and development of team members.
+ Manage workflows and schedules for direct reports and ensure adequate workload coverage.
+ Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
+ Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
+ Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
+ Open to work in shifts and weekends.
**Qualifications**
+ 10+ years of experience in Support teams with at least 4+ year experience leading an operational team.
+ Prior experience leading a client facing support team for international markets / SAAS
+ Strong understanding of Customer Support metrics and SLAs
+ Excellent verbal and written communication skills
+ Excellent planning and organizational skills
+ Strong presentation skills and ability to motivate teams.
+ Knowledge of MS Excel and PowerPoint
**Preferred**
+ Knowledge of HR / Recruitment Software domain is a plus.
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Agent
Hyderabad, Andhra Pradesh
Deltacubes pvt ltd
Posted today
Job Viewed
Job Description
Hiring Alert: Technical Support Agents
(Level 1 Support) - Hyderabad (Onsite)
We are looking for experienced Technical Support Agents to join our growing team!
Requirements:
Minimum 1 year on-paper experience in Inbound or Outbound Technical Support (Voice Process)
Strong communication skills in English
Ability to handle Level 1 technical troubleshooting for US customers
Location: Hyderabad (India) - Onsite
Process: US Shift
Salary: As per industry standards
Offs: 2 Days Weekly Rotational Off
If you meet the criteria and are ready to join immediately,
- Connect with us now!
This advertiser has chosen not to accept applicants from your region.
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6
Freshers - Technical Support
Hyderabad, Andhra Pradesh
Movate
Posted 1 day ago
Job Viewed
Job Description
We’re Hiring 100+ Freshers for Technical Support (Trainee Role) – Hyderabad.
We’re looking for enthusiastic graduates with excellent communication skills to join our Technical Support team.
Important: All applicants must complete an online communication test. Please apply only if you are interested in taking the test.
Role: Trainee – Technical Support Process(24/7)
Location: Hyderabad
CTC: ₹2.8 LPA
Job Description – Helpdesk Support Trainee
Required Skills & Qualifications:
- Education: Any degree with strong written and verbal communication skills.
- Experience: 0–1 year in customer service.
- Communication & Customer Handling: Ability to engage with customers, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills.
- Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge. Good analytical and cognitive skills to resolve issues effectively.
- Adaptability & Learning: Ability to quickly adjust to changing priorities and learn new products and technologies.
Only candidates who complete the online communication test will be shortlisted for interviews.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
500001 Hyderabad, Andhra Pradesh
₹45000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to provide exceptional support to their user base, serving clients in and around Hyderabad, Telangana, IN . This role involves diagnosing and resolving complex technical issues, providing guidance on product usage, and ensuring a seamless technical experience for all customers. The ideal candidate is technically proficient, patient, and dedicated to delivering outstanding service.
Responsibilities:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and remote access tools.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Guide customers through step-by-step solutions to technical problems.
- Document all support interactions, issues, and resolutions in the ticketing system.
- Identify and escalate critical issues to engineering and development teams.
- Contribute to the creation and maintenance of technical documentation, knowledge base articles, and FAQs.
- Assist in testing new software releases and providing feedback.
- Monitor system performance and proactively identify potential issues.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Stay current with product updates and industry best practices.
- Provide training and guidance to customers on product features and functionalities.
- Manage customer expectations and communicate technical information clearly and concisely.
- Ensure adherence to service level agreements (SLAs) and support processes.
- Contribute to continuous improvement initiatives within the support department.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum of 3 years of experience in technical support or a similar role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience with troubleshooting databases, APIs, and cloud-based services.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Customer-centric attitude with a passion for resolving technical challenges.
- Experience supporting customers in the Hyderabad, Telangana, IN region is advantageous.
- Certifications like CompTIA A+, Network+, or CCNA are a plus.
This advertiser has chosen not to accept applicants from your region.
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Technical Support Lead
500081 Hyderabad, Andhra Pradesh
₹800000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage their support operations. This hybrid role requires a dedicated individual who can provide both remote leadership and occasional on-site presence for critical team activities and strategy sessions. You will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer issues, and continuously improving support processes and tools. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven experience in managing a support team. You will be instrumental in maintaining high levels of customer satisfaction and driving operational excellence.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a team of technical support specialists, setting performance goals and providing regular feedback.
- Oversee the daily operations of the technical support department, ensuring efficient ticket management and timely issue resolution.
- Develop and implement support policies, procedures, and best practices to enhance customer experience.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
- Analyze support trends to identify recurring issues and collaborate with product/engineering teams for root cause analysis and solutions.
- Manage escalations and provide Tier 3 support for complex technical issues.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Train new support team members and conduct ongoing training for the existing team.
- Represent the support team in cross-functional meetings, contributing to product development and process improvements.
- Ensure compliance with service level agreements (SLAs) and internal quality standards.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Strong understanding of IT infrastructure, hardware, software, and networking concepts.
- Proven experience with helpdesk and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving skills.
- Demonstrated leadership and team management abilities.
- Strong communication, interpersonal, and customer service skills.
- Ability to balance remote team leadership with occasional on-site requirements.
- Experience in developing support documentation and training materials.
This advertiser has chosen not to accept applicants from your region.
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