17 IT Professionals jobs in Indore

JOB TITLE: Technical Support Engineer

JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.

QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)

CERTIFICATIONS: ITIL

EXPERIENCE: 3-5 years of experience in Monitoring

REPORTING TO: SDM - NOC

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

SOFT SKILLS:

MANDATORY

• Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers

Job Title: Application Engineer – Technical Support

Department: Technical Support

Location: Indore (with regular travel to customer sites)

Company: Robro Systems

CTC: Upto 5 LPA

Preferred:   Experience working in the automation or machinery industry.

Website:

About Robro Systems

Robro Systems is a leading provider of AI-based automation solutions for the textile industry, with a focus on advanced machine vision and defect detection systems. Our flagship product, Kiara Web Inspection System , empowers manufacturers with real-time quality control and actionable insights. Our core values are rooted in Vision, Intelligence, and Control .

Role Overview

We are looking for a dynamic and hands-on Application Engineer – Technical Support to join our team. In this role, you will be responsible for resolving product and system-related issues at customer sites, ensuring smooth operation of our solutions post-deployment, and maintaining a high level of customer satisfaction.

Key Responsibilities

• Visit customer sites across India for on-site issue diagnosis, resolution, and system calibration.
  

• Understand and troubleshoot hardware, software, or networking issues in Robro’s automation systems.
  

• Collaborate with internal product, R&D, and customer success teams to escalate and resolve complex problems.
  

• Train customer teams on basic maintenance, operation, and issue handling of installed systems.
  

• Maintain detailed logs of issues resolved, time spent, and customer feedback.
  

• Assist with product installations, upgrades, and field testing of new features.
  

• Ensure timely closure of customer complaints and service requests.
  

• Document solutions and help develop support manuals or SOPs.
  

Required Qualifications & Skills

• Bachelor’s degree or diploma in Engineering (Electronics, Electrical, Instrumentation, Mechatronics, or related fields).
  

• 1–3 years of experience in technical support, application engineering, or field service roles.
  

• Strong troubleshooting skills and hands-on experience with automation systems or industrial machinery.
  

• Basic understanding of networking, sensors, cameras, and PLCs is a plus.
  

• Excellent communication and interpersonal skills.
  

• Willingness to travel frequently (up to 60–70% of the time).
  

• Ability to work independently under pressure and manage time effectively.
  

Why Join Robro Systems?

• Work at the forefront of industrial AI & automation.
  

• Be part of a fast-growing tech company with innovative solutions.
  

• Opportunity to travel, solve real-world problems, and make an impact in critical manufacturing industries.
  

JOB TITLE: Technical Support Engineer

JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.

QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)

CERTIFICATIONS: ITIL

EXPERIENCE: 3-5 years of experience in Monitoring

REPORTING TO: SDM - NOC

RESPONSIBILITIES (INCLUDES ALL TASKS):

• Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
• Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Understanding and report preparation based on the customer requirement.
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitoring Windows server backup and inform in case of any failures.
• OS and Patch Management knowledge & understanding
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

• Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of monitoring VMWare clusters in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills

SOFT SKILLS:

MANDATORY

• Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers

Job Title: Technical Support – Knowledge Base Engineer

Department: Technical Support

Location: Indore (Hybrid or On-site)

Company: Robro Systems

Website:

About Robro Systems    

Robro Systems is an emerging leader in AI-based automation and machine vision solutions, specializing in web inspection for technical textiles. Our intelligent platform, Kiara Web Inspection System , helps manufacturers detect defects in real time and achieve higher operational efficiency. At Robro, we believe in Vision, Intelligence, and Control .

Role Overview    

We are looking for a detail-oriented and process-driven Technical Support – Knowledge Base Engineer to build and maintain a centralized repository of product knowledge. This role will be key in capturing technical learnings, creating support content, and ensuring that both internal teams and customers have easy access to accurate troubleshooting information.

Key Responsibilities    

• Create and maintain a structured knowledge base of technical issues, resolutions, FAQs, and best practices.
  

• Document product features, known issues, troubleshooting steps, and update logs.
  

• Work closely with application engineers, developers, and QA teams to gather technical inputs.
  

• Convert complex technical concepts into user-friendly content for internal teams and customers.
  

• Develop SOPs, service manuals, how-to guides, and training documents.
  

• Ensure all documents are regularly updated, version-controlled, and accessible.
  

• Review support tickets and field reports to identify recurring issues and knowledge gaps.
  

• Assist in onboarding new technical support members with structured learning materials.
  

Required Qualifications & Skills    

• Bachelor's degree in Engineering, Computer Science, or a related technical field.
  

• 1–3 years of experience in technical documentation, support engineering, or knowledge management.
  

• Excellent written communication skills and attention to detail.
  

• Ability to understand and document hardware/software integration, sensors, and machine vision systems.
  

Preferred    

• Experience in an industrial automation or manufacturing environment.
  

• Working knowledge of documentation standards and content structuring.
  

Job Title: Technical Support – Knowledge Base Engineer

Department: Technical Support

Location: Indore (Hybrid or On-site)

Company: Robro Systems

Website:

About Robro Systems    

Robro Systems is an emerging leader in AI-based automation and machine vision solutions, specializing in web inspection for technical textiles. Our intelligent platform, Kiara Web Inspection System , helps manufacturers detect defects in real time and achieve higher operational efficiency. At Robro, we believe in Vision, Intelligence, and Control .

Role Overview    

We are looking for a detail-oriented and process-driven Technical Support – Knowledge Base Engineer to build and maintain a centralized repository of product knowledge. This role will be key in capturing technical learnings, creating support content, and ensuring that both internal teams and customers have easy access to accurate troubleshooting information.

Key Responsibilities    

• Create and maintain a structured knowledge base of technical issues, resolutions, FAQs, and best practices.
  

• Document product features, known issues, troubleshooting steps, and update logs.
  

• Work closely with application engineers, developers, and QA teams to gather technical inputs.
  

• Convert complex technical concepts into user-friendly content for internal teams and customers.
  

• Develop SOPs, service manuals, how-to guides, and training documents.
  

• Ensure all documents are regularly updated, version-controlled, and accessible.
  

• Review support tickets and field reports to identify recurring issues and knowledge gaps.
  

• Assist in onboarding new technical support members with structured learning materials.
  

Required Qualifications & Skills    

• Bachelor's degree in Engineering, Computer Science, or a related technical field.
  

• 1–3 years of experience in technical documentation, support engineering, or knowledge management.
  

• Excellent written communication skills and attention to detail.
  

• Ability to understand and document hardware/software integration, sensors, and machine vision systems.
  

Preferred    

• Experience in an industrial automation or manufacturing environment.
  

• Working knowledge of documentation standards and content structuring.
  

POSITION SUMMARY

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Technical, Trade, or Vocational School Degree.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Service Assurance Consultant

Job Purpose : As a Service Assurance Consultant, you will play a pivotal role in proactively providing our clients with monitoring, managing, and optimizing IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service.

Main Duties & Responsibilities : - Design, develop, and implement monitoring solutions for TSOM (TrueSight Operations Management), BHOM (BMC Helix Operations Management) and AIOps (Artificial Intelligence for IT Operations).

- Install, configure, and maintain APM tools such as Dynatrace, New Relic, AppDynamics, etc.

- Integrate APM tools with existing systems and applications.

- Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business requirements.

Create and maintain service models to effectively represent IT services and their dependencies.

- Plan, execute, and manage upgrades and migrations of existing monitoring solutions.

- Monitor and troubleshoot IT infrastructure performance issues.

- Proactively identify and resolve potential service disruptions to ensure service availability and performance.

- Analyse and interpret monitoring data to identify trends and root causes of issues.

- Generate reports and dashboards to visualise IT service health and performance metrics.

- Stay updated with the latest advancements in Service Assurance, Operations Management tools and technologies.

- Collaborate effectively with cross-functional teams (Development, Operations, Security) to ensure optimal service delivery.

Experience : - 7+ years of experience in Service Assurance, IT Operations, or APM tools such as Dynatrace, New Relic, AppDynamics, etc.

Knowledge : - Proven experience with TSOM, BHOM, or other enterprise monitoring solutions.

- Strong understanding of service modelling concepts and methodologies (ITIL Service Management a plus).

- Experience with scripting languages (e.g., Python, PowerShell) and APIs.

Skills - TSOM (TrueSight Operations Management), BHOM (BMC Helix Operations Management) and AIOps (Artificial Intelligence for IT Operations) OR APM tools such as Dynatrace, New Relic, AppDynamics, etc.

About the Role

We are looking for a motivated IT Sales Executive to join our team. If you have at least 1 year of experience in IT or software sales , we’d love to hear from you!

Responsibilities

Identify and generate new sales leads

Pitch fintech products and solutions to potential clients

Maintain client relationships and follow up on leads

Achieve monthly and quarterly sales targets

Coordinate with internal teams for smooth delivery

Qualifications

Bachelor’s degree in IT, Computer Science, Business, Marketing , or a related field.

MBA or post-grad diploma in Sales/Marketing (optional but preferred for senior roles).

Required Skills

Minimum 1 year of experience in IT/software sales

Strong communication and negotiation skills

Knowledge of fintech products is a plus

Self-driven and target-oriented

Pay range and compensation package

Salary: Up to ₹3 LPA + performance-based incentives and growth opportunities.

Equal Opportunity Statement

We believe that diverse teams make stronger companies. We are proud to be an equal opportunity employer and are dedicated to creating an inclusive environment for all employees—regardless of background, identity, or experience. Everyone is welcome, and every voice matters.