87 IT Professionals jobs in Indore

Should have good technical knowledge of Networking, Desktop and Printer trouble shooting, MS office. On site support to customer, outlook configuration, Disk partition, Backup and recovery.Ready to go on field out of Indore for installation.

TCS Mega Walk In - Technical Support Executive

INTERVIEW DETAILS:

Walk-In Date: Saturday, 13th Sep 2025

Time: 10 AM to 12:30 PM (Entry Time)

Location: Tata Consultancy Services, Address: Super Corridor Rd, Tigaria Badshah, Indore, Madhya Pradesh

Job Summary:

Role :Technical Support Executive

Experience: 1 year to 4 years

Job Location: Indore

Eligibility:

• Minimum 15 years of regular, full-time education
• Should be flexible with night shifts & rotation shifts
• Carry 2 photocopies of Aadhar/PAN
• Candidates to have registered EPs
• It is mandatory to submit a valid copy of TCS application form during the drive
• End to End Knowledge in Record to Report Process
• Good Knowledge of MS Office Word, Excel and PowerPoint

Responsibilities:

•   Excellent Comm skill(verbal /Written)

•   Typing skill (typing skills (Min 60 to 80 WPM))

•   Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents

•   Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.

•   Knowledge on any Ticketing tool , ITIL knowledge

•   Exp 6+ months of experience in infra , Storage, Service Desk

•   Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)

•   Associate Google Workspace Administrator certification is preferred

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume

• Step 1: Visit 
• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. would be generated which starts from EP2025XXX.
• Step 6: You will receive the EP number on your personal e-mail ID.

Qualifications & Skills:

• 2–3 years of hands-on technical support/desktop support experience.
• Strong knowledge of Windows 10, Microsoft tools (Exchange, Office, SharePoint, Teams), and iOS.
• Experience training staff on hardware/software usage.
• Certification in Microsoft preferred.
• Strong problem-solving, analytical, and organizational skills with ability to handle high-volume requests.
• Proficiency with remote desktop tools and help desk software.
• Excellent English communication (written & verbal) and interpersonal skills.

Responsibilities:

• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and repair systems or parts.
• Provide technical guidance and walk users through solutions.
• Follow up on unresolved issues and document procedures.
• Support new application roll-outs and test new technologies.
• Manage multiple support cases simultaneously.
• Conduct safety checks and ensure smooth IT operations.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Requirements:

• Minimum 1 year of experience in offshore voice and chat technical support.
• Solid understanding of basic software/hardware troubleshooting and API concepts.
• Proficient in using support tools such as Salesforce, Jira, and Zoom.
• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent analytical and problem-solving skills.
• Strong adaptability and a willingness to learn new technologies.
• Ability to work permanent night shifts.

Job Type: Full-time

Experience:

• International voice process: 1 year (Required)

Work Location: In person

• Lead and mentor a team of technical support specialists.
• Provide advanced troubleshooting and technical support to customers.
• Manage and prioritize incoming support requests and tickets.
• Ensure timely and effective resolution of technical issues.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Monitor team performance and identify opportunities for training and development.
• Implement and refine support processes to improve efficiency and customer satisfaction.
• Collaborate with other departments (e.g., Engineering, Product) to resolve complex issues.
• Analyze support trends and provide reports on key metrics.
• Contribute to the continuous improvement of support services.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience in technical support or helpdesk roles.
• 2+ years of experience in a team lead or supervisory role.
• Strong knowledge of operating systems, hardware, software, and networking concepts.
• Excellent diagnostic and problem-solving skills.
• Proficiency with ticketing systems (e.g., Jira Service Desk, Zendesk).
• Outstanding customer service and communication skills.
• Ability to train and motivate team members.
• Experience with remote support tools is a plus.

• Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
• Respond to user inquiries and resolve technical problems promptly and efficiently.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Document all support requests, resolutions, and user interactions in a ticketing system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Assist users with password resets, account management, and software installations.
• Educate users on basic troubleshooting steps and best practices for system usage.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Monitor system performance and identify potential issues before they impact users.
• Stay updated with the latest technology trends and support procedures.
• Collaborate with IT team members to improve support processes and system reliability.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 1-3 years of experience in a technical support or helpdesk role.
• Proficiency in troubleshooting operating systems (Windows, macOS).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Excellent communication and interpersonal skills, with a patient and empathetic demeanor.
• Strong analytical and problem-solving abilities.
• Ability to explain technical concepts to non-technical users.
• Commitment to providing exceptional customer service.
• Willingness to work in a hybrid model, balancing remote and in-office duties.

• Provide first-level technical support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
• Diagnose and troubleshoot hardware, software, and network problems reported by users.
• Guide customers through step-by-step solutions, explaining technical concepts in an easily understandable manner.
• Escalate unresolved issues to appropriate internal teams (e.g., Tier 2 support, engineering) with detailed documentation.
• Maintain accurate records of customer interactions, technical issues, and resolutions in the CRM system.
• Develop and update knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
• Identify recurring technical issues and provide feedback to product development and quality assurance teams for potential improvements.
• Assist with the onboarding and training of new customers on product usage and best practices.
• Monitor system performance and identify potential issues before they impact users.
• Collaborate with team members to share knowledge and best practices for customer support.
• Ensure customer satisfaction by delivering high-quality support and timely follow-ups.
• Adhere to service level agreements (SLAs) for response and resolution times.

• High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant technical field is preferred.
• Proven experience in a technical support or customer service role, preferably in the IT or software industry.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) is a plus.
• Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
• Exceptional verbal and written communication skills, with the ability to adapt communication style to different audiences.
• Proficiency in using helpdesk software and CRM systems.
• Patience, empathy, and a customer-centric attitude.
• Ability to work effectively both independently and as part of a team.
• Willingness to work flexible hours if needed to cover support needs.

• Provide advanced technical support to end-users via remote access tools, phone, and email.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams or external vendors.
• Document technical solutions and maintain a comprehensive knowledge base.
• Install, configure, and maintain computer systems, software, and peripherals.
• Assist with system administration tasks, including user account management and access control.
• Develop and deliver technical training materials to end-users.
• Collaborate with development and IT operations teams to identify and resolve recurring technical problems.
• Proactively monitor systems for potential issues and implement preventive measures.
• Stay current with technological advancements and industry best practices.
• Ensure data security and integrity across all supported systems.
• Contribute to the continuous improvement of IT support processes and tools.

• Minimum of 3 years of experience in technical support or a similar IT role.
• Proficiency in troubleshooting operating systems (Windows, macOS, Linux).
• Strong understanding of network protocols and configurations (TCP/IP, DNS, DHCP).
• Experience with hardware diagnostics and repair.
• Familiarity with cloud platforms (e.g., AWS, Azure) is a plus.
• Excellent problem-solving and analytical skills.
• Superb communication and customer service skills, especially in a remote setting.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Experience with scripting languages (e.g., PowerShell, Bash) is a plus.

• Provide remote technical support for hardware and software issues.
• Diagnose and resolve complex technical problems for customers.
• Document all support interactions and resolutions accurately.
• Develop and maintain technical documentation and knowledge base articles.
• Escalate unresolved issues to appropriate engineering teams.
• Communicate technical solutions clearly to users of varying technical abilities.
• Contribute to the continuous improvement of support processes.
• Collaborate with team members and other departments in a remote setting.

• Proven experience as a Technical Support Engineer or similar role.
• Strong knowledge of operating systems, networking, and common software.
• Excellent problem-solving and diagnostic skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in using remote support tools.
• Ability to work independently and manage workload effectively.
• Experience with CRM or ticketing systems.
• Bachelor's degree in Computer Science or a related field (or equivalent experience).