43 IT Professionals jobs in Visakhapatnam

Are you a Cisco Data Center expert with hands-on experience in Nexus platforms, enterprise networking, and data center migrations? This is your chance to be part of a high-impact international project while working remotely from the comfort of your home.

At Estarta, we are currently hiring on behalf of one of our long-term partners for a Senior Consultant role focused on delivering advanced Data Center and Enterprise Network services.

Key Skills We’re Looking For:

- Strong hands-on experience with Cisco NX-OS, Cisco IOS, and Nexus 5K/7K

- Deep knowledge of VPC, OTV, FabricPath, and VDC

- Proven experience leading or supporting Data Center migrations

- Familiarity with Python scripting for automation/validation

- Strong communication & client-facing abilities

- CCIE certification is highly preferred

Why This Role?

Remote work model (anywhere in India)

Exposure to enterprise-level environments and cutting-edge tech

Long-term engagement potential (1-year contract, renewable)

“Exciting opportunity with a product-based organization — looking for candidates with excellent communication skills.”

Job Title: Technical Account Manager

Team: Customer Success

Reporting: Customer Success Manager

Job Responsibilities:

• Experience required: 3+ years in the industry.
• Onboarding new clients on Nitrogen
• Understanding the client’s requirements
• Active support on Client’s tickets
• To address the client’s issue
• Managing and enhancing the product features
• Translating the client’s requirement with the Product team to enhance the new feature sets.
• Analyzing the data and preparing reports.
• Ownership of accounts and willing to support on client's requests on tickets.

Required Technical Skills:

Must have

• Excellent knowledge of HTML, JS, and CSS frameworks
• Good knowledge of web application frameworks.
• Good knowledge of Advanced Java/Node JS/Golang/JavaScript.
• Excellent communication skills
• Good knowledge of Version Control Systems and Build processes.
• Good analytical and problem-solving skills.

Nice to have

• Cloud Platform experience (GCP/AWS/Azure)
• Kubernetes and Docker experience

Education Qualification

• UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech

Job Summary:

We are seeking a customer-focused and detail-oriented Technical Support Engineer to provide advanced technical assistance and support to end-users, clients, or internal teams. The ideal candidate will have strong troubleshooting skills, in-depth technical knowledge, and the ability to resolve issues efficiently while maintaining high customer satisfaction.

Key Responsibilities:

• Respond to customer or internal technical issues via phone, email, or support ticketing system.
• Diagnose and troubleshoot hardware, software, network, and application issues.
• Provide step-by-step solutions and document issues, resolutions, and processes.
• Collaborate with engineering and product teams to escalate and resolve complex problems.
• Install, configure, and maintain systems, software, and tools as required.
• Track issues through to resolution, ensuring proper follow-up and communication.
• Create and maintain knowledge base articles, FAQs, and technical documentation.
• Identify recurring issues and recommend improvements to reduce future incidents.
• Ensure SLA and performance metrics are met or exceeded.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong knowledge of operating systems (Windows, macOS, Linux), hardware, and networks.
• Familiarity with troubleshooting tools, remote desktop applications, and ticketing systems.
• Excellent communication and customer service skills.
• Ability to explain technical issues in simple terms to non-technical users.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, Microsoft (MCSA), or similar.
• Experience with cloud platforms (AWS, Azure, GCP) or SaaS-based applications.
• Familiarity with scripting or automation (e.g., PowerShell, Bash, Python) is a plus.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Location: India 

Type: Full-Time Contractor | Primarily Internal (minimal client-facing responsibilities) 

Industry: Health Tech | SaaS 

About Projile Corporation  

Projile is a technology consulting and product development firm specializing in building and scaling cloud-based B2B SaaS solutions for the public sector, healthcare, and community-based organizations . Our mission is to deliver mission-driven digital platforms that empower organizations and improve outcomes across North America. 

As part of our rapid growth, we are expanding our delivery and support team to ensure our clients receive high-quality, responsive, and technically sound support . 

The Role  

We’re seeking a Technical Support Manager (TSM) with a strong technical foundation and a customer-first mindset to support our North American SaaS clients. 

This role combines technical troubleshooting, platform configuration, and client interaction , working closely with a US-based bilingual Customer Success Manager (English/Spanish). You’ll be instrumental in diagnosing issues, configuring solutions, and collaborating with our QA and development teams to deliver an exceptional client experience. 

If you enjoy solving problems, learning new technology, and working in a fast-paced, fully remote environment- this role is for you.  

Key Responsibilities  

• Develop deep product knowledge, including modules, configuration options, and workflows 
• Provide Tier 1 and Tier 2 technical support to US/Canada-based clients via tickets, email, and Zoom 
• Configure platform settings, forms, views, and permissions using the low-code admin interface  
• Troubleshoot reported issues, replicate problems, and escalate to QA or development when needed 
• Maintain accurate documentation for tickets, known issues, FAQs, and platform updates 
• Partner with the Customer Success Manager to ensure timely, clear client communication 
• Participate in UAT, internal testing, and feedback loops for new releases 
• (Optional) Assist with basic scripting, data prep, or automation tasks to support internal or client needs 

Minimum Qualifications  

• Excellent English communication skills (written and verbal) 
• 2–4 years in a technical support, product specialist, or implementation role 
• Hands-on experience supporting a B2B SaaS platform  
• Strong analytical and problem-solving skills, with attention to detail 
• Basic technical proficiency in one or more areas: 
• Platform configuration (low-code tools, admin consoles) 
• Scripting/coding (e.g., JavaScript, SQL, Python, or .NET) 
• Ticketing/project tools (e.g., Azure DevOps, Jira, Zendesk) 
• Bachelor's or master's degree in computer science, IT, or a related technical field 

Note: This is not a development role , but development skills are highly desired; the ability to read or write code is a strong differentiator. 

Preferred (Not Required)  

• Experience with healthcare, Medicaid, or public sector software 
• Knowledge of healthcare data standards (FHIR, HL7, CCDA) 
• Prior experience supporting US-based clients  
• Ability to create and maintain support scripts or internal testing tools 

Why Join Projile?  

• Mission-driven impact: Contribute to solutions that improve healthcare and social programs 
• Career growth: Opportunity to evolve into QA, product support, client onboarding, or automation 
• International team: Work with a talented and collaborative group across borders 
• Remote flexibility: Fully remote role.

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.