79 IT Professionals jobs in Visakhapatnam
Platform Engineer(AWS, Devops, System Administration, linux) with New Zealand based product compa...
Posted today
Job Viewed
Job Description
Position – Platform Engineer-Senior
Experience – 8 to 10 Years
Working Model: 3 days Work from Office (WFO) – UK shift timings
Must be available for a 24/7 rotational shift for one week (on-call support)
Must Have Skills:-
- Minimum of 6+ years of experience in a similar role as a senior engineer within a Systems Administrator and DevOps role delivering engineering and operations towards platform / infrastructure architecture with ISO 27001 and SOC 2 compliance.
- Highly skilled and mostly self-sufficient in the following
- Any Linux distribution(s). Certification is a bonus.
- AWS using IAM, VPC, EC2 and ECS both via console and CLI. Certification is a bonus.
- Highly skilled and mostly self-sufficient in Terraform. Certification is a bonus.
- Moderate to highly skilled in writing Ansible playbooks to automate server provisioning.
- Basic to moderate skills in Python scripting knowledge is advantageous.
- Strong fundamentals in technical support, with experience in troubleshooting systems from multiple areas including virtualized compute, networking and storage.
- Proven hands-on experience of the above points is essential.
- Working within ITIL service management frameworks and developing process improvements.
- Working within agile methodologies with scrum teams, sprints, and Kanban boards.
- Using Atlassian services (JIRA, Confluence, Bitbucket).
- Working within a Dev-Sec-Fin-Ops culture and practice.
Technical Support Specialist
Posted 9 days ago
Job Viewed
Job Description
Technical Support Engineer
Posted today
Job Viewed
Job Description
Roles & Responsibilities:
Relevant Experience Looking for 2-5 Yrs
Education: B.E/B.Tech/ B.Sc (Computers/Electronics) / BCA / BBA
Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,
1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues
2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers
3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.
4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.
5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
Must Have skills:
1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others
2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly
3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism
4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases
Minimum Qualification
Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.
Be The First To Know
About the latest It professionals Jobs in Visakhapatnam !