696 IT Services jobs in Bangalore

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Team Lead, Managed Services Operations operates within a Services Division and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within NTT. This role ensures managed service is provided to all clients, thereby ensuring that their collaboration systems remain operational.
This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients to ensure compliance to the agreed service level agreement. Their primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client. This role assists with the planning, building and supporting of delivering managed services to meet business objectives.
Core Technology Experience required as this is also a hands on role with tickets:
> Microsoft Teams
> Ribbon and Audiocodes SBC and Gateway
> Poly Handsets and DECT devices
**Key responsibilities:**
+ Contributes to the financial performance of Managed Services within a Region/Country or Managed Services Division, including growth, delivery profitability and technology innovation.
+ Oversees the execution of the specific, actionable, and measurable managed services goals across the team.
+ Gives input on the delivery of the roadmap development of managed services service/product offers to be taken to market.
+ Gives input on the managed services service/product value propositions ensuring that it is easily understood.
+ Works with senior management to create strong interlocks between sales force teams and managed services delivery.
+ Ensures standards are set for client satisfaction and ensures the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients.
+ Ensures a culture of continuous improvement within the team, implementing best practices and driving process enhancements.
+ Continuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality.
+ Participates in the development and execution of new delivery methodologies and ensures alignment to best practice.
+ Manages and mentors the team within remit to ensure achievement of team and individual objectives.
+ Collaborates with vendors and partners to ensure seamless integration of third-party services within the managed services environment.
+ Generates regular service performance reports, analyzing key metrics and trends, and providing insights to improve service delivery.
+ Maintains an up-to-date service catalogue with service offerings and corresponding service level agreements.
**To thrive in this role, you need to have:**
+ * Good understanding of voice, video and other collab modalities including an understanding of the devices that run them.* Good understanding and troubleshooting skills of networking & routing protocols including SIP, VOIP.Good understanding of SBCs, Operator Connect, PBXs, Call Recording and Media Gateways* Solid understanding of Collaboration tools such as Microsoft Teams & how to troubleshoot.* Good understanding of call flows, auto attendants and call queues. Good understanding of legacy technologies such as fax.* Good management of third party carriers and partners to ensure ticket progress and resolution in a timely fashion.An appreciation and ability to troubleshoot issues with global number porting processes.
+ Knowledge of managed services concepts, IT service management (ITSM) practices, and industry best practices.
+ Good client-facing and communication skills, with the ability to build and maintain strong client relationships.
+ Good interpersonal and verbal and written communication skills.
+ Displays ability to inspire and mentor a team.
+ Great collaboration skills and are able to interact professionally.
+ Displays ability to facilitate presentation of technical and complex matters to a diverse audience.
+ Displays ability to analyze data and produce reports on issues and recommend resolutions.
+ Displays ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge.
+ Displays ability to coordinate team activities and operationally plan and manage deliverables.
+ Ability to multi-task, set priorities and meet deadlines.
+ Ability to work collaboratively with cross-functional teams and stakeholders.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Business Administration or related field.
+ ITIL certification is advantageous.
**Required experience:**
+ Entry level experience in managing an information technology services team, preferably within a global matrixed organization.
+ Demonstrated experience in a large-scale organization.
+ Demonstrated experience working with vendors and/or service providers.
+ Demonstrated experience working in a team-oriented, collaborative environment.
+ Demonstrated experience in a managed services role within an information technology services environment.
+ Ribbon and Audiocodes SBC and GatewayPoly Handsets and DECT devices4+ years of work experienceSolid experience required in Engineering function within a medium to large ICT organizationSolid experience of Managed ServicesExcellent working knowledge of ITIL processesExcellent experience working with vendors and/or 3rd partiesExcellent knowledge of voice, video and other collab modalities
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
The Managed Services Oracle Cloud Technical Manager will contribute to the delivery of managed services for our Oracle Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional quality service. The ideal candidate should possess a strong understanding of Oracle Fusion Cloud technical aspects and Oracle Cloud HCM/ERP, demonstrate strong problem-solving abilities, and exhibit a commitment to customer satisfaction
Proven expertise and hands-on experience in incidents and service requests, including configuration changes and enhancements.
+ 6 to 9 years of strong expertise in Fast Formulas for Payroll, Time and Labor, Absence, Compensation, and Benefits along with Oracle HCM/FSCM modules.
+ Strong expertise in technical components like BIP/OTBI Reports, Integrations, HCM Extracts, and Data Loaders.
+ In-depth understanding of Fusion HCM Architecture.
+ Proficiency in SQL and PL/SQL for querying and manipulating data in Oracle databases
+ Hands on technical experience on Fin and SCM modules
Candidates who have expertise in below skills will have an added advantage. (Good to have Skills)
+ Oracle Integration Cloud (OIC)
+ Visual Builder (Redwood pages)
+ Oracle Cloud Infrastructure (OCI)
+ Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
+ Provide support to the Oracle-managed services team, including troubleshooting and problem resolution.
+ Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
+ Monitor service performance metrics and assist in implementing strategies for continuous improvement.
+ Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
+ Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
+ Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
+ Prepare and present regular reports on service performance and client satisfaction with senior team members.
+ Bachelor's degree in information technology, Business Administration, or a related field.
+ Good knowledge of Oracle ERP/HCM or ERP modules and functionalities, with at least one certification
+ Strong problem-solving and analytical skills.
+ Excellent communication and interpersonal skills.
+ Ability to work collaboratively in a team environment.
+ Strong organizational and time management skills.
+ A customer-focused mindset with a commitment to delivering high-quality service.
+ Knowledge of ITIL or other service management frameworks.
**Position Level**
Senior Associate
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Proactively monitors the work queues.
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
+ Updates tickets with resolution tasks performed.
+ Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
+ Captures all required and relevant information for immediate resolution.
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
+ Communicates with other teams and clients for extending support.
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
+ Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
+ Works with automation teams for effort optimization and automating routine tasks.
+ Coaches Service Desk and L1 teams for technical and behavioural skills.
+ Establishes monitoring for client infrastructure.
+ Identifies problems and errors before they impact a client's service.
+ Leads and manages all initial client escalation for operational issues.
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
+ Ensures all changes are carried out with proper change approvals.
+ Plans and executes approved maintenance activities.
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
+ Additional skills proficiency such as (but not limited to) -
+ Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
+ CCNP or equivalent certification.
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Moderate level of relevant managed services experience.
+ Moderate level knowledge in ticketing tools preferably Service Now.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
Core Technology Experience required:
> Microsoft Teams
> Ribbon and Audiocodes SBC and Gateway
> Poly Handsets and DECT devices
You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioral skills. Establishing effective monitoring setups for client infrastructure, auditing and analyzing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
**To thrive in this role, you need to have:**
+ A moderate knowledge of voice, video, and other collaboration modalities.
+ An moderate level of knowledge of Collaboration Application Microsoft Teams. Ribbon and Audiocodes SBC and Gateway, Poly Handsets and DECT devices
+ 4+ years of work experienceExcellent experience working with vendors and/or 3rd partiesExcellent knowledge of voice, video and other collab modalities
+ An advanced level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
+ Experience in managed services and using ticketing tools, preferably ServiceNow.
+ The ability to communicate and work effectively across different cultures and social groups.
+ An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
+ Competence in planning activities and projects well in advance and adapting to changing circumstances.
+ The ability to maintain a positive outlook and work well under pressure.
+ Willingness to work extra hours when necessary.
+ Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
+ A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
+ A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Collaboration Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.
Core Technology Experience required:
> Microsoft Teams
> Ribbon and Audiocodes SBC and Gateway
> Poly Handsets and DECT devices
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
You'll be responsible for managing complex support tickets and conducting advanced tasks that leverage your deep technical expertise. Your focus will be on maintaining high service levels and meeting SLA conditions by performing checks, applying monitoring tools, and responding to alerts quickly and effectively. Analysing, assigning, and escalating support calls to resolve issues before they impact our clients will be part of your daily routine.
Your ability to plan and execute requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Collaboration is key in your role, where you'll work across various cultures and social groups, adapting to changing circumstances and maintaining a positive outlook even in high-pressure situations. You'll provide onsite technical support and field engineering services, ensuring continuous feedback to clients and updating all systems and portals as required.
In addition to technical tasks, you will engage in operational improvements, participate in product reviews, and support the optimization of work processes. Your expertise will also be crucial in mentoring and coaching junior team members, enhancing our collaborative and supportive environment.
**To thrive in this role, you need to have:**
+ Experience in an engineering function within a medium to large ICT organization.
+ A very good practical knowledge of Managed Services and ITIL processes.
+ An advanced knowledge of voice, video, and other collaboration modalities.
+ An advanced level of knowledge of Collaboration Application Microsoft Teams. Ribbon and Audiocodes SBC and Gateway, Poly Handsets and DECT devices
+ 7+ years of work experienceExcellent experience working with vendors and/or 3rd partiesExcellent knowledge of voice, video and other collab modalities
+ An advanced level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
+ Experience in managed services and using ticketing tools, preferably ServiceNow.
+ An ability to take technical command of complex Incident and Major Incident situations, effectively communication to a range or internal and external stakeholders.
+ Strong planning skills and the capacity to adapt to changing circumstances.
+ Positive outlook and resilience in a pressurized work environment.
+ Excellent ability to communicate and work across different cultures and social groups.
+ Active listening techniques, including paraphrasing and probing for relevant information.
+ Client-centric approach, placing clients at the forefront of all interactions.
+ Advanced diploma, degree, or relevant qualification in IT/Computing or equivalent work experience alongside relevant certifications.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
Core Technology Experience required:
> Microsoft Teams
> Ribbon and Audiocodes SBC and Gateway
> Poly Handsets and DECT devices
You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioral skills. Establishing effective monitoring setups for client infrastructure, auditing and analyzing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
**To thrive in this role, you need to have:**
+ A moderate knowledge of voice, video, and other collaboration modalities.
+ An moderate level of knowledge of Collaboration Application Microsoft Teams. Ribbon and Audiocodes SBC and Gateway, Poly Handsets and DECT devices
+ 4+ years of work experienceExcellent experience working with vendors and/or 3rd partiesExcellent knowledge of voice, video and other collab modalities
+ An advanced level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
+ Experience in managed services and using ticketing tools, preferably ServiceNow.
+ The ability to communicate and work effectively across different cultures and social groups.
+ An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
+ Competence in planning activities and projects well in advance and adapting to changing circumstances.
+ The ability to maintain a positive outlook and work well under pressure.
+ Willingness to work extra hours when necessary.
+ Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
+ A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
+ A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
Core Technology Experience required:
> Microsoft Teams
> Ribbon and Audiocodes SBC and Gateway
> Poly Handsets and DECT devices
You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioral skills. Establishing effective monitoring setups for client infrastructure, auditing and analyzing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
**To thrive in this role, you need to have:**
+ A moderate knowledge of voice, video, and other collaboration modalities.
+ An moderate level of knowledge of Collaboration Application Microsoft Teams. Ribbon and Audiocodes SBC and Gateway, Poly Handsets and DECT devices
+ 4+ years of work experienceExcellent experience working with vendors and/or 3rd partiesExcellent knowledge of voice, video and other collab modalities
+ An advanced level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
+ Experience in managed services and using ticketing tools, preferably ServiceNow.
+ The ability to communicate and work effectively across different cultures and social groups.
+ An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
+ Competence in planning activities and projects well in advance and adapting to changing circumstances.
+ The ability to maintain a positive outlook and work well under pressure.
+ Willingness to work extra hours when necessary.
+ Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
+ A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
+ A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Collaboration Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.
Core Technology Experience required:
> Microsoft Teams
> Ribbon and Audiocodes SBC and Gateway
> Poly Handsets and DECT devices
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
You'll be responsible for managing complex support tickets and conducting advanced tasks that leverage your deep technical expertise. Your focus will be on maintaining high service levels and meeting SLA conditions by performing checks, applying monitoring tools, and responding to alerts quickly and effectively. Analysing, assigning, and escalating support calls to resolve issues before they impact our clients will be part of your daily routine.
Your ability to plan and execute requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Collaboration is key in your role, where you'll work across various cultures and social groups, adapting to changing circumstances and maintaining a positive outlook even in high-pressure situations. You'll provide onsite technical support and field engineering services, ensuring continuous feedback to clients and updating all systems and portals as required.
In addition to technical tasks, you will engage in operational improvements, participate in product reviews, and support the optimization of work processes. Your expertise will also be crucial in mentoring and coaching junior team members, enhancing our collaborative and supportive environment.
**To thrive in this role, you need to have:**
+ Experience in an engineering function within a medium to large ICT organization.
+ A very good practical knowledge of Managed Services and ITIL processes.
+ An advanced knowledge of voice, video, and other collaboration modalities.
+ An advanced level of knowledge of Collaboration Application Microsoft Teams. Ribbon and Audiocodes SBC and Gateway, Poly Handsets and DECT devices
+ 7+ years of work experienceExcellent experience working with vendors and/or 3rd partiesExcellent knowledge of voice, video and other collab modalities
+ An advanced level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
+ Experience in managed services and using ticketing tools, preferably ServiceNow.
+ An ability to take technical command of complex Incident and Major Incident situations, effectively communication to a range or internal and external stakeholders.
+ Strong planning skills and the capacity to adapt to changing circumstances.
+ Positive outlook and resilience in a pressurized work environment.
+ Excellent ability to communicate and work across different cultures and social groups.
+ Active listening techniques, including paraphrasing and probing for relevant information.
+ Client-centric approach, placing clients at the forefront of all interactions.
+ Advanced diploma, degree, or relevant qualification in IT/Computing or equivalent work experience alongside relevant certifications.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves around ensuring our clients' Collaboration and Communication systems function smoothly. You'll proactively monitor work queues, identify and investigate issues, and resolve technical incidents to maintain client satisfaction. Your role includes providing second-level support for incidents and requests of medium complexity, with a keen eye on preventing breaches of our service level agreements (SLAs).
Core Technology Experience required:
> Microsoft Teams
> Ribbon and Audiocodes SBC and Gateway
> Poly Handsets and DECT devices
You'll be responsible for capturing all required and relevant information for immediate resolution, communicating with other teams and clients for extended support, and ensuring continuous service by following through on shift handovers. Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial. You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks.
Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioral skills. Establishing effective monitoring setups for client infrastructure, auditing and analyzing incident/request tickets, and producing trend reports for automation opportunities are key Responsibilities. You'll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction.
Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
**To thrive in this role, you need to have:**
+ A moderate knowledge of voice, video, and other collaboration modalities.
+ An moderate level of knowledge of Collaboration Application Microsoft Teams. Ribbon and Audiocodes SBC and Gateway, Poly Handsets and DECT devices
+ 4+ years of work experienceExcellent experience working with vendors and/or 3rd partiesExcellent knowledge of voice, video and other collab modalities
+ An advanced level of knowledge of Cloud Voice or other carrier based PSTN/SIP technologies.
+ Experience in managed services and using ticketing tools, preferably ServiceNow.
+ The ability to communicate and work effectively across different cultures and social groups.
+ An ability to take technical command of complex Incidents, effectively communicating to a range or internal and external stakeholders.
+ Competence in planning activities and projects well in advance and adapting to changing circumstances.
+ The ability to maintain a positive outlook and work well under pressure.
+ Willingness to work extra hours when necessary.
+ Active listening skills: confirming understanding, probing for relevant information, and avoiding interruptions.
+ A focus on placing clients at the forefront of all interactions, ensuring a positive client experience.
+ A diploma, degree, or relevant qualification in IT/Computing, or equivalent work experience alongside relevant certifications.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .