355 IT Services jobs in Chennai

Managed services

LNT/MS/

IU72-Data Center BusinessChennai

Posted On

15 Sep 2025

End Date

14 Mar 2026

Required Experience

8 - 12 Years

Skills

Knowledge & Posting Location

CUSTOMER ENGAGEMENT

SOLUTION DESIGN

PROPOSAL SUPPORT

PRE SALES CONSULTING

COMMERCIAL ACCUMEN

GOVERNANCE

Minimum Qualification

POST GRADUATE PROGRAMME IN PROJECT ENGINEERING AND MANAGEMENT (PGP PEM)

Job Description

Job Purpose

Role Summary

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

Role Description

Key Responsibilities

Customer Engagement & Requirement Gathering

• Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
• Conduct discovery workshops and translate business needs into technical and service solutions.

Solution Design & Proposal Support

• Design managed services solutions covering infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks.
• Prepare solution proposals, SOWs, RFP/RFI responses, and presentations in collaboration with solution architects and delivery teams.

• Map customer requirements to service catalog offerings, tailoring SLAs, KPIs, and pricing models.

• Pre-Sales Collaboration

• Partner with sales teams to position Managed Services offerings to enterprise and government clients.

• Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).

• Work closely with OEMs/partners to integrate their capabilities into L&T's service portfolio.

• Commercials & Pricing

• Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.

• Support negotiation with customers by highlighting value differentiation, compliance, and ROI.

• Governance & Handover

• Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.

• Provide inputs into service portfolio improvements based on market and customer feedback.

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

Experience: 8-12 years in IT/Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting.

Technical Knowledge:

• Broad understanding of cloud (AWS, Azure, GCP, VMware, OpenStack) and data centre services.
• Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/DR, ITSM, observability, and automation tools.
• Working knowledge of hybrid/multi-cloud operations, compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).

Pre-Sales Expertise:

• Strong experience in proposal writing, RFP/RFI response, solution costing, and service scoping.
• Ability to articulate business value of managed services to CXO-level stakeholders.

Certifications (Preferred): ITIL v4, cloud certifications (AWS/Azure/GCP), PMP or sales-related certifications.

Soft Skills: Excellent presentation, communication, and stakeholder management skills, with the ability to influence both technical and business decision-makers.

Job Purpose

Role Summary

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

Role Description

Key Responsibilities

Customer Engagement & Requirement Gathering

Solution Design & Proposal Support

•Pre-Sales Collaboration

•Commercials & Pricing

•Governance & Handover

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS: (degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)

Experience: 8-12 years in IT/Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting.

Technical Knowledge:

Pre-Sales Expertise:

Certifications (Preferred): ITIL v4, cloud certifications (AWS/Azure/GCP), PMP or sales-related certifications.

Soft Skills: Excellent presentation, communication, and stakeholder management skills, with the ability to influence both technical and business decision-makers.

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager.

JOB PURPOSE

Role Summary:

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

ROLE DESCRIPTION

Key Responsibilities:

• Customer Engagement & Requirement Gathering
• Engage with enterprise customers to understand their
  infrastructure, cloud, and managed services requirements.
• Conduct discovery workshops and translate business needs into
  technical and service solutions.
• Solution Design & Proposal Support
• Design managed services solutions covering
  infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks
  .
• Prepare
  solution proposals, SOWs, RFP/RFI responses, and presentations
  in collaboration with solution architects and delivery teams.
• Map customer requirements to
  service catalog offerings
  , tailoring SLAs, KPIs, and pricing models.
• Pre-Sales Collaboration
• Partner with sales teams to
  position Managed Services offerings
  to enterprise and government clients.
• Conduct
  demos, PoCs, and presentations
  showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
• Work closely with OEMs/partners to integrate their capabilities into L&T's service portfolio.
• Commercials & Pricing
• Work with finance and delivery teams to
  develop cost models, pricing structures, and business cases
  for managed services deals.
• Support negotiation with customers by highlighting
  value differentiation, compliance, and ROI.
• Governance & Handover
• Ensure smooth handover from
  pre-sales to delivery teams
  with well-defined transition plans.
• Provide inputs into service portfolio improvements based on
  market and customer feedback.

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS:
(degree, training, or certification required)

BE/B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE:
(no. of years of technical, functional, and/or leadership experience or specific exposure required)

• Experience: 8-12 years in IT/Cloud services with at least 3-5 years in Managed Services pre-sales or solution consulting.
• Technical Knowledge:
• Broad understanding of cloud (AWS, Azure, GCP, VMware, OpenStack) and data centre services.
• Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/DR, ITSM, observability, and automation tools.
• Working knowledge of hybrid/multi-cloud operations, compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).
• Pre-Sales Expertise:
• Strong experience in proposal writing, RFP/RFI response, solution costing, and service scoping.
• Ability to articulate business value of managed services to CXO-level stakeholders.
• Certifications (Preferred): ITIL v4, cloud certifications (AWS/Azure/GCP), PMP or sales-related certifications.
• Soft Skills: Excellent presentation, communication, and stakeholder management skills, with the ability to influence both technical and business decision-makers.

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. 

Join our team as the expert you are now and create your future.

Candidates who have expertise in below skills will have an added advantage. (Good to have Skills)

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