297 IT Services jobs in Delhi

TECHNICAL SERVICES ENGINEER (F/M)
Localisation : Delhi - India
Axens Presentation :
Axens group provides a complete range of solutions for the conversion of oil and biomass to cleaner fuels, the production and purification of major petrochemical intermediates, the chemical recycling of plastics, all natural gas treatment and conversion options along with water treatment and carbon capture. The offer includes technologies, equipment, furnaces, modular units, catalysts, adsorbents and related services. Axens is also specialized in Carbon Capture. Axens is ideally positioned to cover the entire value chain, from feasibility study to unit start-up and follow-up throughout the entire unit life cycle. This unique position ensures the highest level of performance with a reduced environmental footprint. Axens global offer is based on highly trained human resources, modern production facilities and an extended global network for industrial, technical supports & commercial services.

Axens combines the friendliness of a company on a human scale and the influence of a multinational environment whose customers are spread over more than 85 countries.

Axens is an IFP Group company.

Job Description

• Ensure continuous and timely provision of technical services (including startup operations) to Axens technology based units and drive customer satisfaction through continuous monitoring of the plant operations under the supervision of the department head.
• Ensure customer issues are resolved in an effective manner in coordination with the Axens France Technical Services Department whenever needed.
• Reporting to Group Manager Technical Services, India

MAIN ACTIVITIES
On this job area you will be in charge of :

• Provide technical services and troubleshooting assistance (from office and on-site) pertaining to all Axens unit licensed technology and/or unit operated with Axens catalyst in India post sales of the technology and/or catalyst to customers under the supervision of the department head
• Participate in pre-commissioning and commissioning activities of the units. Strategize and Perform unit test run by evaluating performances of the units after completion of the project by establishing the product specifications with the operating parameters in coordination with Axens France Technical Services Team
• Coordinate with Axens France for the start up and running phase operations and escalating customer grievances
• Conduct site visit at regular intervals for feedback on plant and catalyst performances and regular monitoring of the units including operating data and lab analysis
• Review lab analysis report and suggest parameters to develop performance of the unit
• Provide suggestions to clients using specific process tools for improvement of the unit operation.
• Responsible for preparation of technical procedures, on-site assistance and troubleshooting for special assignments including equipment / Reactors inspection, catalyst regeneration, catalyst sulfur stripping, catalyst loading/unloading/skimming, catalyst activation and stabilization
• Conduct specific training to ensure the new technology and/or catalyst is understood by the client
• Conduct technical services activities in foreign countries as and when required
• Maintenance of unit wise master data base for review purposes (review by department head)
• Coordination for customising technical solutions being provided to Indian customers
• Participate in seminars for business development and promoting Axens Technology

Knowledge And Level Required

• Bachelor Technical degree in Chemical Engineering / Petroleum Engineering.
• With 5-10 years of operational experience in Petroleum Refinery Plant Operations / technical services
• Fluent English is essential for this position.

TECHNICAL KNOWLEDGE

• Technical Service in Refining operations
• Plant commissioning and Start ups
• Have theoretical and practical knowledge of refining processes
• Familiar with all major refining operations and possess knowledge of complex refinery operation and trouble shoot problems
• Experience in MS Block unit preferable in Isomerisation, Gasoline light ends, semi regenerative reforming or Continuous Catalyst Regeneration Reformer

Related Skills

• Customer orientation : To understand customer needs, build relationships and drive customer Focus in the area of Technical services
• Technical Focus: To be able to understand the kind of issues and have an in-depth understanding of the technologies to resolve issues
• Problem Solving: To adopt analytical approach to resolve issues faced by customers.
• Team spirit: Open mind, team work, knowledge sharing, be able to work in shift when necessary
• Flexibility: To be able to work on the spot on different technology. To be able to adapt/accommodate with possible change in planning.

"At Axens, we challenge stereotypes and clichés.
**It is actually the foundation of our commitment to Diversity Equity & Inclusion.

Only your talent and personality matter to us"**

Executing Sales Strategy:

• Assist Zonal Head in translating the overall sales strategy / targets for zone to individual districts and regions
• Communicate the sales targets in the form of Journey Cycle Plan to team of Sales Officers and oversee execution as per plan
• Establish, measure timelines and mechanisms to regularly review the performance of team against the set targets and provide guidance and support to the team for identified issues
• Coordinate with the Technical Services team to ensure highest standards of customer satisfaction
• Support Zonal Head in performing periodic demand forecasting across districts; participate in sales and operations planning discussions with Zonal Head and manage timely demand planning activities
• Track competitor activities and provide data on competitor performance, price points, etc

Sales Operations:

• Oversee Sales Officers, assign their periodic targets, guide them in activity planning
• Analyse sales performance data for own team of Sales Officers to ensure course correction wherever required
• Ensure adherence to defined standard operating procedures to sell products and record sales
• Ensure compliance of team to internal technology platforms for tracking sales performance, attendance, etc
• Collaborate with Technical services team in implementing the designed marketing activities
• Ensure timely delivery of product in the assigned territory through co-ordination with logistics teams and local distributors

Dealer Network management:

• Support expansion of dealer network to maximize market penetration & sales volumes
• Drive and oversee channel partner activation through drives and campaigns
• Oversee smooth and effective rollout of trade discounts, promotions and schemes in line with functional objectives

People Management:

• Drive a performance driven culture Set goals, review performance and provide feedback so as to ensure a motivated and committed team
• Develop employee capability and build functional excellence through various learning and development interventions and mentoring initiatives
• Foster an environment of learning, excellence and innovation within the team and across teams

Execute the targeted sales numbers for region in co-ordination under guidance of Sales Manager/ Zonal Head

Ensure alignment of own sales planning to JCP

Seek regular review of own sales performance against the set targets and plan for course correction as required

Coordinate with the Technical Services team to ensure highest standards of customer satisfaction

Support Zonal Head and Sales Manager in performing periodic demand forecasting for own districts

Sales Operations:

Adhere to periodic sales targets as set by Zonal Head or Sales Manager

Update in detail the sales tracker with numbers achieved, target set, product sold in order to help performance tracking and analysis

Adhere to defined standard operating procedures to sell products and record sales

Adhere to internal technology platforms requirements for tracking sales performance, attendance

Dealer Network management:

Support expansion of dealer network to maximize market penetration & sales volumes

Onboard and activate potential channel partners through drives and campaigns

Roll-out trade discounts, promotions and schemes in line with functional objectives

Encourage dealers to avail cash discount

Drive strong relationships with dealers/sub-dealers/other influencers through CRM activities

Resolve issues of dealers within stipulated timelines

Key Responsibilities Area:

• Coordinate accountteam to drive business growth by strengthening the service levelto customer.
• Develop technical solution/innovation for regionalkey account and distributors to address customer needs and support joint business growth
• Create strong and differentiated value to key account and distributors to safeguard our existing business and solve complex technical issues
• Engage customers, establish close and trust relationship as well as build accessto customer’s operation team
• Own the development and execution for the product upgrade, new solution identification and development and communication with customer technical team.
• Close connect with different functions of Bestzyme , play an important role on competitor mapping, new product launch,ideation workshop etc. from the technical perspective
• Join in some key projects initiated by RD and commercial team and play key role with technical perspective

Qualifications:

• Bachelor or Master’s degree in bio-engineering, Chemical engineering or relevant majors, be able to provide customerwith technical supportsin term of enzyme know- how, applications trouble shooting and engineering knowledge
• Min 5 years workingexperience in Enzymebusiness ,Grain processing， Technical service, or BD experience are preferable
• Min 5-10 years of industry experience like production/process in manufacturing environment, Distilling or starch are preferable
• Proven experience on enzyme Technicalservice/AR/MKT/BD, rich experience on grain process relevant application area, both ethanol and starch.
• Proven communication skills, fluent in English, can effectively collaborate with internal stakeholders, across a multi-cultural organization.
• Strong business mindset
• Experienced or comfortable with working in matrix organization
• Able to travelfor long time (at least1/3 working time)
• Proficient with Officetools(power point, excel)

About Bestzyme

Founded in 2013, Bestzyme is driven to harness the power of biotechnology to accelerate sustainable and efficient solutions for biofuel, food & beverage, distilling, starch, household care, textile, animal feed industries and functional proteins. At Bestzyme, we're committed to accelerating sustainable and efficient industrial solutions to meet the demands of our evolving world. We understand the importance of nurturing science not just for today, but for preserving tomorrow. Our aim is to help make people and nature thrive in harmony through the incredible power of biotechnology. We believe in the strength of collaboration to foster industrial growth and environmental sustainability. For more details, please refer to our website:

Key Responsibilities Area:

• Coordinate accountteam to drive business growth by strengthening the service levelto customer.
• Develop technical solution/innovation for regionalkey account and distributors to address customer needs and support joint business growth
• Create strong and differentiated value to key account and distributors to safeguard our existing business and solve complex technical issues
• Engage customers, establish close and trust relationship as well as build accessto customer’s operation team
• Own the development and execution for the product upgrade, new solution identification and development and communication with customer technical team.
• Close connect with different functions of Bestzyme , play an important role on competitor mapping, new product launch,ideation workshop etc. from the technical perspective
• Join in some key projects initiated by RD and commercial team and play key role with technical perspective

Qualifications:

• Bachelor or Master’s degree in bio-engineering, Chemical engineering or relevant majors, be able to provide customerwith technical supportsin term of enzyme know- how, applications trouble shooting and engineering knowledge
• Min 5 years workingexperience in Enzymebusiness ,Grain processing， Technical service, or BD experience are preferable
• Min 5-10 years of industry experience like production/process in manufacturing environment, Distilling or starch are preferable
• Proven experience on enzyme Technicalservice/AR/MKT/BD, rich experience on grain process relevant application area, both ethanol and starch.
• Proven communication skills, fluent in English, can effectively collaborate with internal stakeholders, across a multi-cultural organization.
• Strong business mindset
• Experienced or comfortable with working in matrix organization
• Able to travelfor long time (at least1/3 working time)
• Proficient with Officetools(power point, excel)

About Bestzyme

Founded in 2013, Bestzyme is driven to harness the power of biotechnology to accelerate sustainable and efficient solutions for biofuel, food & beverage, distilling, starch, household care, textile, animal feed industries and functional proteins. At Bestzyme, we're committed to accelerating sustainable and efficient industrial solutions to meet the demands of our evolving world. We understand the importance of nurturing science not just for today, but for preserving tomorrow. Our aim is to help make people and nature thrive in harmony through the incredible power of biotechnology. We believe in the strength of collaboration to foster industrial growth and environmental sustainability. For more details, please refer to our website:

Key Responsibilities Area:

• Coordinate accountteam to drive business growth by strengthening the service levelto customer.
• Develop technical solution/innovation for regionalkey account and distributors to address customer needs and support joint business growth
• Create strong and differentiated value to key account and distributors to safeguard our existing business and solve complex technical issues
• Engage customers, establish close and trust relationship as well as build accessto customer’s operation team
• Own the development and execution for the product upgrade, new solution identification and development and communication with customer technical team.
• Close connect with different functions of Bestzyme , play an important role on competitor mapping, new product launch,ideation workshop etc. from the technical perspective
• Join in some key projects initiated by RD and commercial team and play key role with technical perspective

Qualifications:

• Bachelor or Master’s degree in bio-engineering, Chemical engineering or relevant majors, be able to provide customerwith technical supportsin term of enzyme know- how, applications trouble shooting and engineering knowledge
• Min 5 years workingexperience in Enzymebusiness ,Grain processing， Technical service, or BD experience are preferable
• Min 5-10 years of industry experience like production/process in manufacturing environment, Distilling or starch are preferable
• Proven experience on enzyme Technicalservice/AR/MKT/BD, rich experience on grain process relevant application area, both ethanol and starch.
• Proven communication skills, fluent in English, can effectively collaborate with internal stakeholders, across a multi-cultural organization.
• Strong business mindset
• Experienced or comfortable with working in matrix organization
• Able to travelfor long time (at least1/3 working time)
• Proficient with Officetools(power point, excel)

About Bestzyme

Founded in 2013, Bestzyme is driven to harness the power of biotechnology to accelerate sustainable and efficient solutions for biofuel, food & beverage, distilling, starch, household care, textile, animal feed industries and functional proteins. At Bestzyme, we're committed to accelerating sustainable and efficient industrial solutions to meet the demands of our evolving world. We understand the importance of nurturing science not just for today, but for preserving tomorrow. Our aim is to help make people and nature thrive in harmony through the incredible power of biotechnology. We believe in the strength of collaboration to foster industrial growth and environmental sustainability. For more details, please refer to our website:

Established in 2013 in China, SOFARSOLAR owns around 2000 employees globally and more than 10 subsidiaries in Germany, Poland, Netherlands, UK, Australia, India, Italy, Brazil, Singapore, Japan etc.

As one of China's top 5 string inverter manufacturers, we specialize in the R&D, production, and sales of a wide range of inverters, including grid-tied inverters (1kW-255kW) and hybrid inverters (3kW-20kW), energy storage systems and EV charging.

Position: Service Manager

Experience: 12-18 Years

Location: PAN INDIA(preferred)

Education: B.E Electrical or Electronics preferabally with MBA

Industry Type: Solar/ Power/Energy

Functional Area: Service, Technical Support

Job Description

Candidate will be responsible for:-

* After sales service support to customers

* Handling customer queries for resolution

* Handling service spares requireements and service inventory management

* Responsible for service in complete region for all assigned product category

* Support for updation of complaints data & forecast for spares

* Provide full support for data management & back-end operations

* Coordinate with back-end / commercial departments for meeting service repalcement delivery timelines

* Payment followup & collection for service sales

* Upkeeping of all service records

* Updating weekly & monthly reports

* Interface with customers for escalations related to service related matters.

* Carry out any other duty assigned by the management from time to time

* Collecting & analysing competitor information data

* Team handling & mentoring capabilties

Desired Candidate Profile:

1) Candidate should be at least a graduate having minimum 6-8 years experience in after sales of Solar / Energy / Power products.

2) Candidate should have knowledge of Power Products Like:-

• UPS

• Inverters

• Solar Batteries

• Solar Panels

3) Excellent Communication Skills.